Why you should clear the cache partition after updating to Android Lollipop?
Finally, most Moto G (including Moto G 2nd Gen) and Moto X (including Moto X 2nd Gen) owners received the Android Lollipop update.
But for some Moto G and Moto X owners, the phone may behave weirdly. A few owners may feel the phone is less responsive although Android Lollipop update should bring a faster Moto G or Moto X.
Some owners may face battery drain problems. Again, Android Lollipop should give you slightly longer battery life on Moto G (including Moto X 2nd Gen) and Moto X (including Moto X 2nd Gen).
So, what’s wrong with the Android Lollipop on these phones?
Someone may suggest you to do a factory data reset. But it is usually not necessary.
Very often, the weird behavior or poorer performance is caused by some leftovers in your cache partition.
Clearing cache partition can surprisingly solve most of such problems, without losing any personal settings.
Actually, you should clear the cache partition after any major Android update.
Will clearing cache partition remove my files or accounts or apps or settings?
Clearing cache partition does NOT affect any of your settings. It does NOT delete your files or accounts or apps.
In short, clearing cache partition is totally different from factory data reset, which will erase all your data, apps and settings.
Normally, factory reset is the last resort to solve software related issues. Before trying factory reset, experienced Android support engineer will try to clear the cache partition first. Most of the problems can then be solved without resetting the phone.
Step-by-step guide on how to clear cache partition on Moto G and Moto X after Android Lollipop update
After the Android Lollipop update, the procedures of clearing cache partition on Moto G and Moto X are slightly changed. If you follow old guides, you may find you cannot get the wipe cache partition option in recovery mode. I will highlight this next.
Step 1: Power off Moto G or Moto X
Press and hold power button for about 2-3 seconds.
You should get the Power off option on the screen as shown below.
Tap Power off to power off your Moto G or Moto X.
Please pay attention to the screen when pressing down the power button. If you press the button for about 10 seconds, the phone will reboot and you will therefore not get the power off option.
If the phone reboots, you should wait until it finishes the rebooting. Then, try to power off the phone again.
Step 2. Access boot options
Press and hold the volume down button for 4-5 seconds first. Do not release your finger from the volume down button!
While still pressing and holding the volume down button, now press and hold the power button for 4-5 seconds (you are pressing and holding two buttons now).
Then release your fingers from both the power and volume buttons.
You should get the boot options as shown below.
If nothing shows on the screen after releasing the volume down and power buttons, you have to repeat step 2 again.
Step 3: Boot into recovery mode
In boot options page (as shown above), you have to:
- use volume down button to navigate;
- use volume up button to select, NOT the power button as you may assume.
Do not use power button in boot options page. It will reboot the phone.
Now use volume down button to move the cursor to Recovery, then press volume up button to make the selection.
The phone should now boot into recovery mode.
After seeing Motorola splash page, you should get the dead Android as shown below.
Step 4: Access recovery mode menu
Once you get the dead Android, you must:
- press and hold power button for about 2-3 seconds.
- without releasing power button, press volume up button and release the volume up button.
- release the power button button.
You should get the recovery mode menu as shown below.
If the phone reboots, it means you hold the power button too long.
Note: this step is different from that in KitKat or Jelly Bean.
If you Moto G or Moto X is still running KitKat or Jelly Bean, you should press and hold the volume up button for 10-15 seconds. Then, while still holding the volume up button, tap and release the Power button to access recovery mode menu.
Step 5: Clear cache partition
In recovery mode menu, use volume down or volume up button to navigate to “Wipe cache partition” as shown above.
Then use the Power button to select it. This is different from step 3.
After select the wipe cache partition, your phone will start to wipe all cache files in the cache partition. The status will be shown in the bottom of the screen as shown below.
This may take one or two minutes. Be patient. Some owners reported 10-15 mins for this process.
Step 6: Reboot the phone
You can select Reboot system now from the recovery mode menu, or press and hold the power button to reboot.
FAQs on how to clear cache partition on Moto G and Moto X after Android Lollipop update
Q1: Why my touch screen is not working?
Before the phone is booted into Android, the touch screen should not work because the necessary firmware is not loaded yet.
So, you have to use the physical buttons to navigate and select.
Q2: Are there any side effects of clearing cache partition on Moto X or Moto G?
As I know, there are no known side effects. It simply cleans your system.
Q3: Does this guide work on my Samsung or LG or HTC phones?
No, each vendor has their own boot loader and therefore the ways to clear cache partition are different for Samsung, LG or HTC phones.
Do you have any questions or problems to clear cache partition on Moto G and Moto X?
If you get any errors or have questions on how to clear cache partition on Moto G and Moto X after Android Lollipop update, please let us know in the comment box below.
The community will try to help you.
More step-by-step guides , tips and tricks for your Moto G phone are available at our Moto G how-to guide page.