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Moto G Phone Guide

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    • Moto G USB OTG guide (also for Moto X)
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    • Moto G layout
    • How to remove Moto G back cover?
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How to remove Moto G back cover?

Why you must remove Moto G back cover

For Moto G (including Moto G 2nd Gen), the SIM card slot is under the back cover. So,  to insert SIMcard, you must remove Moto G back cover.

In addition, the micro SD card slot in Moto G 2014 is also under the back cover. You have to remove the Moto G back cover to put in your SD card.

However, for many new Moto G or Moto E owners,  it can be frustrating to find the correct way to remove Moto G back cover due to Motorola’s unique design for the back cover.

You cannot peel off the Moto G back cover.

Please follow this guide if you want to remove Moto G back cover properly. Otherwise, you may damage the back cover.

How to remove Moto G back cover? (for Moto G and Moto G2, Moto G3, Moto G4, and Moto G5)

Step 1: Power off your Moto G

It is recommended to remove Moto G back cover only when the phone is powered off.

To power off Moto G, press and hold the power button and follow the on-screen instructions.

Step 2: Turn Moto G upside down

You need to turn Moto G upside down so that the USB port is facing up. This is the most comfortable orientation to take off Moto G back cover.

Anyway, Motorola designs it in this way.

Step 3: Put your finger in the USB charging port, as shown below.

Step 4: Press your thumb of the hand in the centre of the back (Motorola logo), as shown below.

You need to use two hands to remove Moto G back cover.

You also need to press the Motorola logo hard (apply some force, not just put the thumb there) so that it is easy to pry the cover off.

Step 5: Pry the cover off.

remove_moto_g_back_cover

Please remember it is not necessary to use any tools to remove Moto G back cover. Such tools may damage the cover or internal parts

If you still have problems to take off Moto G back cover, you may check this official video.

How about Moto E back cover?

Moto E back cover shares a similar design of Moto G back cover.

So, you can remove Moto E back cover with the identical method mentioned on this page.

This applies to both Moto E and Moto E 2nd Gen (Moto E 2015).

But for newer Moto E devices, for example, Moto E6, there is a notch on the side for you to remove the back cover, as explained in this guide.

Which Moto G models have a non-removable back cover?

For the following Moto G phones, you cannot remove the back cover unless you break it (or use a heat gun :

  • Moto G5 Plus.
  • Moto G6 (Moto G6, Moto G6 Plus, and Moto G6 Play).
  • Moto G7 (Moto G7, Moto G7 Plus, Moto G7 Play, and Moto G7 Power).
  • Moto G8 Plus and Moto G8 Play.

These Moto G phones were designed with a non-removable back cover.  The back cover in these phones is usually glued to the phone. If the material is glass, you need a heat gun to remove the back cover. If it is plastic (usually in the Play or Power models), then you cannot use a heat gun.

Please note, for these Moto G phones, it is NOT necessary to open the back cover. The SIM card slot can be accessed from the side or top of the phone.

So, you should NOT remove the back cover of these Moto G phones.

Can you remove Moto G back cover or remove Moot E back cover now?

If you have problems or questions to remove Moto G back cover or to remove Moto E back cover, please let us know them in the comment box below.

The community will try to help you.

For more Moto G online manual pages, please check this page.

For detailed step-by-step guides, please check Moto G How-to guides page.

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Comments

  1. jmcdhome says

    November 25, 2019 at 6:09 pm

    Absolutely cannot get the cover off my G5S Plus (US version). I can’t watch the YouTube video either. It says “Video unavailable. This video is private.”

    Reply
    • simon says

      November 26, 2019 at 1:04 am

      The back cover of Moto G5s plus is not removable. The SIM card/SD card tray is on the left side.

      Why did you want to open the back cover? The battery is not removable as well.


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      Reply
  2. Harry Penberthy says

    November 15, 2019 at 4:16 pm

    Hello.
    I simply can’t get the back cover off, come what may !!!
    Regards, Harry.

    Reply
    • simon says

      November 18, 2019 at 5:14 am

      What’s the model of your phone? Only a few Moto G models have removable back cover.


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      Reply
  3. Glen says

    June 1, 2019 at 1:31 pm

    My wife’s G4 play does NOT have a notch contrary to the user manual.
    I found a tray on the upper left side that holds the nano SIM and SD card.

    The tray is designed to open using a “sim tool”, but a small paper clip will work.
    Just push the paper clip into the hole and the tray pops out.

    The Moto phones are great because they’re cheap, unlocked, not loaded with crap-ware, and the radios are amazing, but I have to ask if the Moto execs ever read the user manual and change their SIM cards or they use iPhones???

    Thank you to this web site for hosting this forum!
    Hope this helps.

    Reply
    • simon says

      June 3, 2019 at 12:40 am

      Is it really a Moto G4 Play? Or other models? For this model, the back cover is removable. You need to remove the cover to access SIM card and micro SD card.


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      Reply
  4. Tracy says

    April 18, 2019 at 3:18 am

    Total B.S.. it shouldn’t be this damn hard to get this stupid back off this phone . I so regret getting this phone. Total design error

    Reply
  5. Dianne DeThomaso says

    April 6, 2019 at 1:01 am

    Hi I have a moto e5 and even after watching a YouTube video of it I still can’t open it. This is insane!!!! Can I take it to a store that sells tracfones. Is there another way to open this?

    Reply
    • simon says

      April 8, 2019 at 12:22 pm

      Why do you want to remove the back of Moto E5? The back of Moto E5 (and E5 plus) is not removable.

      However, Moto E5 Play has a removable back. You need to find the notch near the bottom. You can then slowly pry the back cover off from the notch.


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      Reply
  6. Eric says

    March 12, 2019 at 9:23 pm

    This Motorola Moto G6 is easily the worst PoS phone I have ever owned. Horrible design overall. Never seen a phone where even opening the rear cover is so difficult. All I need to do is add a SD card, so I can finally get my contacts loaded (Motorola will not pull contacts from Verizon like my previous LG, Samsung, etc. I have given up trying) I may have no choice but to simply break the rear cover off and look for a replacement later.

    Reply
  7. Saifee Akber says

    January 8, 2019 at 10:02 am

    Cannot open the back of MotoG5. tried hard but in vain. please show the easy method to remove this cover.

    Reply
    • simon says

      January 9, 2019 at 12:47 am

      Please note, you can remove the back cover of G5, but NOT G5 Plus.

      For Moto G5, you can find the notch next to the charging port on the bottom right hand side. You need to start from the notch to slowly peel off the back cover.

      The guide is for older Moto Gs. We will update this page later.


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      Reply
  8. Marie says

    July 27, 2018 at 2:30 am

    G6Play — same issue as described above, cannot get it open

    Reply
    • simon says

      July 27, 2018 at 11:45 am

      You cannot remove the back cover of Moto G6 play (and Moto G6 and G6 plus). It is not removable by users. You need a heat gun and a few special tools to remove the back cover.

      Why do you want to remove back cover of Moto G6? You cannot change anything inside unless you are very, very tech-savvy with some tools.


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      Reply
  9. James Buchanan says

    March 13, 2018 at 8:36 pm

    I have just bought a motog5. Getting the cover off was a genuinely painful experience even using the proper little indentation thing. This is literally terrible design. I’ve also slightly damaged the phone in the process.

    Reply
    • simon says

      March 14, 2018 at 12:22 am

      Moto G 5 actually is a bit easier. You just need to put your fingernail in the notch next to the charging port, then peel the back cover off.


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      Reply
  10. Susan says

    January 10, 2018 at 9:51 am

    Just like all above I can NOT get the cover off. The cover in the instructions is NOT the same as on my Moto G5.
    Can’t change my SIM Card, so how the hell am I supposed to use my phone……!!!!

    Reply
    • simon says

      January 10, 2018 at 1:52 pm

      This page is for old Moto G.

      For Moto G5, it is easier because there is a small grove for you to start as explained in this guide.


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      Reply
  11. Steve says

    January 7, 2018 at 8:21 pm

    I lost all my nails and was enormously frustrated too. But then saw a YouTube video that makes it clear that THE INSTRUCTIONS ARE WRONG. DO NOT USE the USB Charging Port slot to attempt to open the phone. Use the small slot that is to the right of the USB port. Then it comes right off!!

    Bad marks got to the dreadful instructions & illustration

    Reply
    • Andy says

      February 17, 2018 at 10:18 am

      I spent twenty minutes swearing and breaking nails before reading your advice- came off in a few seconds!! thankyiou

      Reply
      • simon says

        February 17, 2018 at 12:24 pm

        For newer generations of Moto G, there is a small gap for you to peel the back off (if back cover is removable).


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        Reply
  12. Hazel Jenkins says

    January 5, 2018 at 4:40 pm

    Went from a g4play which was easy to open to this nightmare!
    Taking mine back after having for 4 hours!

    Reply
    • simon says

      January 6, 2018 at 2:49 am

      Older Moto Gs are harder to open the back cover.


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      Reply
  13. Fingernailless says

    January 4, 2018 at 6:01 pm

    3 hours, no nails left, no one speaking to each other the worst phone ever dont think we will ever get in the thing

    Reply
    • simon says

      January 5, 2018 at 1:25 am

      Which generation is your Moto G? G2, G3?


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      Reply
  14. James says

    December 12, 2017 at 11:26 am

    One hour of trying…no nails left. Simply won’t open. Will have to return for a phone that I can take the back off. The designer should be hunted down….unbelievable. Just peel off the back my arse………

    Reply
    • simon says

      December 15, 2017 at 1:53 pm

      Which generation of Moto G?


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      Reply
    • meg says

      December 31, 2017 at 7:51 pm

      Same here. I simply cannot believe that this device made it to the shelves with this impossible issue. What a joke. Returning mine, giving a horrendous review!

      Reply
    • Fingernailless says

      January 4, 2018 at 6:07 pm

      Did you ever get in it? we are having the same problems, agree with everything you said ,stupid stupid phone

      Reply
      • simon says

        January 5, 2018 at 1:26 am

        What’s your phone model?


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        Reply
  15. Ellie B. says

    November 25, 2017 at 2:11 am

    This is the most ridiculous design I’ve ever seen. Can’t imagine how this was judged by the manufacturers as being user friendly. I would tear my hair out but I’ve got no nails left 😫

    Reply
  16. Steve says

    November 15, 2017 at 8:28 pm

    Moto make it so hard to open back cover because they are mentally ill, like all board meetings, they discuss and work out how to Anger Millions

    Reply
  17. Robyn says

    November 9, 2017 at 8:59 am

    So disappointed. Just purchased the Moto G5 and I can’t get the cover off. Can’even keep trying to get it off at present as my finger tips are so sore from attempting to. Why make it so difficult?

    Reply
    • simon says

      November 9, 2017 at 2:04 pm

      Moto G5 should be easier. There is a gap in the top and you can peel the back cover off from there.


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      Reply
  18. divya says

    October 15, 2017 at 8:17 am

    Omg! Its so difficult i couldnt remove the back case.

    Reply
    • simon says

      October 15, 2017 at 12:30 pm

      Just practice. Please note different generations of Moto G back covers are different


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      Reply
      • Cjk says

        November 8, 2017 at 7:17 pm

        Just got my phone, and have been working hard to try to get this cover off. I don’t want to use tools, but think I’m going to have to! Ridiculous.

        Reply
        • simon says

          November 9, 2017 at 12:36 am

          Which generation of Moto G?


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  19. Anne Barnes says

    September 12, 2017 at 9:57 am

    I can’t do it. What now?

    Reply
    • Anne Barnes says

      September 12, 2017 at 10:01 am

      Finally have done. Black Mark for the designer.

      Reply
      • simon says

        September 12, 2017 at 10:26 am

        Enjoy the toy. If you try it a few more times, it will become easier.


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        Reply
  20. Pete says

    August 12, 2017 at 9:29 am

    Why design a back cover that’s so hard to remove. What about people who do not have strong fingers and hands. Not very inclusive or accessible.

    Reply
    • simon says

      August 12, 2017 at 2:37 pm

      It is actually not so difficult to open the back cover if you get used to it. The timing and force when pressing the logo are important.

      Anyway, users are not supposed to open the back cover often.


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      Reply
      • meg says

        December 31, 2017 at 7:53 pm

        “often”?!? I’m only trying to do it ONCE, to add my old SIM card, like the instructions say!!! I am LIVID!!!

        Reply
  21. Robin Y says

    July 19, 2017 at 11:29 pm

    WTF? I’m 6’5″ and cannot open this damn thing!!

    Reply
    • simon says

      July 19, 2017 at 11:53 pm

      Which generation of Moto G? You need press the Moto logo a bit when you try to open the back cover in old generations of Moto G.


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      Reply
  22. Melanie says

    April 17, 2017 at 10:01 am

    This is a nightmare. I have ripped my fi ngers to shreds and the cover won’t budge. Why is it so damn hard?

    Reply
    • simon says

      April 17, 2017 at 10:06 am

      You need to press the Moto logo when trying to removing the cover.


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      Reply
      • meg says

        December 31, 2017 at 7:58 pm

        WE ALL KNOW ABOUT PRESSING THE BLOODY LOGO!!! IT STILL DOES NOT WORK. please please post a YouTube video ASAP to show us that this is humanly possible.

        Reply
        • simon says

          January 1, 2018 at 8:19 am

          Which generation of Moto G are you using?


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      • John Benford says

        February 2, 2018 at 10:13 pm

        I have just spent at least two hours and damaged several fingernails trying to do this. It is a brand-new SIM-free G5 bought online from Argos – the battery came separately packed. It is the most useless piece of junk I have ever bought. The designer deserves to be shot – or worse. I phoned Motorola Support and got a charming young lady who, nevertheless, was no use at all. (Spent 5 minutes saying “No this is not a G5 +’).

        Reply
        • simon says

          February 3, 2018 at 12:28 am

          Is it Moto G5?

          For Moto G5, you need to start from the small gap. It’s not necessary to press Motorola logo. You may check this guide https://allaboutmotog.com/official-moto-g5-user-manual-and-moto-g5-plus-user-manual/


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