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Moto G Phone Guide

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  • User Manuals
    • Moto G8 User Manual for Moto G8 Plus and Moto G8 Play
    • Official Moto G7 user manual
    • Official Moto G6 user manuals, Moto G6 Play user manuals and Moto G6 Plus user manuals
    • Official Moto G5 User Manual and Moto G5 Plus User Manual
    • Moto G4 User Manual: official PDF user guide for Moto G4, Moto G4 Plus and Moto G4 Play
    • Moto G 2015 user guide
    • Moto G 2nd Gen User Manual (Moto G 2014 User Manual)
    • Moto G Manual (Mot G user guide)
  • how-to guide
    • Moto G8 vs Moto G8 Power vs Moto G8 Power Lite vs Moto G Power vs Moto G Stylus vs Moto G Pro vs Moto G fast: What are the differences?
    • Moto G8 Plus vs Moto G8 Play: Differences and common features
    • Moto G5 vs Moto G5 plus: the major differences between Moto G5 and Moto G5 plus
    • How to install Moto G5 SIM card?
    • Moto G5 Plus SIM card guide
    • How to take screenshot on Moto G (without using apps)
    • How to use Moto G camera and change camera settings?
    • How to access developer options menu in Moto G?
    • How to use FM radio on Moto G?
    • Moto G wireless display: the problem and the solution
    • Meaning of Moto G notification icons
    • How to use Moto G voice command?
    • How to use Motorola Assist on Moto G?
    • How to Silence Moto G Notifications and Ringtones
    • How to use dual SIM cards on Moto G?
    • How to connect Moto G with PC through USB cable? (for Moto E and Moto X as well)
    • How to use Bluetooth to transfer files on Moto G, Moto E and Moto X?
    • How to use Wi-Fi Direct to transfer files on Moto G, Moto E and Moto X?
    • How to block certain callers on Moto G, Moto E and Moto X?
    • How to use Moto G safe mode (applies to Moto X and Moto E safe mode as well )?
    • Moto G USB OTG guide (also for Moto X)
  • Online Manual
    • Moto G layout
    • How to remove Moto G back cover?
    • Moto G Home screen
    • Insert SIM card into Moto G and Moto E
    • How to add apps to Moto G home screen (for Moto E and Moto X as well)
    • Add new home screen pages on Moto G, Moto E and Moto X
    • Use widgets on Moto G home screen (for Moto X and Moto E as well)
    • How to update Moto G, Moto E and Moto X?
    • Moto G 2015 camera guide
    • Top 10 new features in Android Nougat update for Moto G4 and Moto G4 Plus
    • What’s new in Moto G5 and Moto G5 Plus?
  • Accessory Guide
    • Moto G case guide

Moto G Manual (Mot G user guide)

You can read or download the PDF version of Motorola  Moto G  manual (Moto G user guide)  here. This is the official user manual for your reference. Usually user manual is your first resources when you have any question on your smartphones.

Your smartphone, Moto G, is a bit complicated if you are new to Android. This Moto G user guide will help you setup and use the smartphone. The manual is in PDF format. You can read online with the embedded reader, or download it to your own device or PC to read or even print.

This page is a collection of user manuals for Moto G 1st Gen.

If you are looking for user manual for Moto G 2nd Gen (Moto G 2014), please check this dedicated page:  Moto G 2nd Gen User Manual (Moto G 2014 User Manual).

Moto G3 (Moto G 2015, aka Moto G 3rd Gen) user manuals can be found here.

For Moto G4 owners, please check Moto G4 User Manual: official PDF user guide for Moto G4, Moto G4 Plus and Moto G4 Play.

For Moto G5 and Moto G5 Plus owners, you may check Official Moto G5 User Manual and Moto G5 Plus User Manual.

1. Moto G Manual in English

Moto G Manual in EnglishThe English version of Moto G user manual is for Moto G phone bought in US, UK or some international market.  If you can find the version of your own language, please try to use that one.

It is recommend that you try to download the Moto G manual.  The online reader does not support the internal links (due to limitation of Google Doc viewer); while the downloaded PDF version has all features.

2. Moto G Manual  in Brazilian Portuguese (Português do Brasil)

Moto G Manual in Brazilian Portuguese (Português do Brasil)Moto G manual in Brazilian Portuguese (Português do Brasil) is for Moto G phone bought in Brazil and South America market.  Motorola Moto G has two variants here: normal Moto G with single SIM, and Moto G with dual SIM. This user manual covers both.

Download the Moto G manual in Brazilian Portuguese (Português do Brasil)  is receommended.  The online reader does not support the internal links (due to limitation of Google Doc viewer); while the downloaded PDF version has all features.

3. Moto G Manual in German (Deutsch)

Moto G Manual in German (Deutsch)The German  (Deutsch) version of Moto G manual is for Motorola Moto G smartphone sold in Germany.  If you Moto G was bought in other markets, please try to find the matched user guide, although the difference may be marginal.

Please download the Moto G Manual in German (Deutsch) here. To reduce page loading time, we did not embed the PDF file here.

4. Moto G User Manual in Polish Language (język polski)

Moto G User Manual in Polish Language (język polski)The Polish Language (język polski) version of Moto G user  manual is for Motorola Moto G smartphone sold in Poland (Republic of Poland).  If you Moto G was bought in other markets, please try to find the matched user guide, although the difference may be marginal.

Please download the Moto G User Manual in Polish Language (język polski) here. To reduce page loading time, we did not embed the PDF file here.

5. Moto G User Manual in Dutch language (Nederlands, Netherlands)

Moto G User Manual in Dutch language (Nederlands, Netherlands)The Dutch language (Nederlands, Netherlands) version of Moto G user  manual is for Motorola Moto G smartphone sold in Netherlands (Nederland).  If you Moto G was bought in other markets, please try to find the matched user guide, although the difference may be marginal.

Please download the Moto G User Manual in Dutch language (Nederlands, Netherlands) here.

6. Moto G User Manual in French language (le français, France)

Moto G User Manual in French language (le français, France)The French language (le français, France) version of Moto G user  manual is for Motorola Moto G smartphone sold in France (French Republic).  If you Moto G was bought in other markets, please try to find the matched user guide, although the difference may be marginal.

Please download the Moto G User Manual in French language (le français, France) here.

7. Moto G User Manual in Spanish language (español, Spain)

Moto G User Manual in Spanish language (español, Spain)The Spanish language (español, Spain) version of Moto G user  manual is for Motorola Moto G smartphone sold in Spain (Kingdom of Spain).  If you Moto G was bought in other markets, please try to find the matched user guide, although the difference may be marginal.

Please download the Moto G User Manual in Spanish language (español, Spain) here.

8. Moto G User Manual in Italian language (Italiano, Lingua italiana, Italy)

Moto G User Manual in Italian language (Italiano, Lingua italiana, Italy)The Italian language (Italiano, Lingua italiana, Italy) version of Moto G user  manual is for Motorola Moto G smartphone sold in Italy (Italian Republic).  If you Moto G was bought in other markets, please try to find the matched user guide, although the difference may be marginal.

Please download the Moto G User Manual in Italian language (Italiano, Lingua italiana, Italy) here.

 Did not find the Moto G user manual in your own language?  Please let us know in the comment box below.

We will try to find the Moto G manual in your language.

Please do not forget to read more step-by-step guides, tips and tricks for your Moto G phone in  our most popular Moto G how-to guide page.

For more Moto G online manual pages, please check this page.

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Comments

  1. Ravi says

    July 20, 2016 at 3:32 pm

    Hi Simon,

    Is Moto G(1st or 2nd or 3rd) supports video calling in India without installing third party apps like Skype and Hangout etc..

    Reply
    • simon says

      July 21, 2016 at 12:24 am

      Video calling requires both mobile network support and device support. Moto G doesn’t support video calling.


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      Reply
  2. imran khan says

    April 5, 2016 at 7:51 am

    How can i deactivate push massages in my moto g 3rd gem mobile

    Reply
    • simon says

      April 5, 2016 at 10:38 am

      Normally, most apps allow you setup its notifications.

      You can also disable notifications for individual apps in settings – sound & notifications – app notifications.

      You can also use priority mode or do not disturb mode to block notifications.


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      Reply
  3. The Swedish Chef says

    October 2, 2015 at 2:38 am

    Does the first gen Moto G require a plugin or Adobe application, or specific media player to recognize videos saved to the device as .bin?

    Reply
    • simon says

      October 2, 2015 at 12:41 pm

      I think .bin file is an iso file. You cannot play them on Android.


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      Reply
      • fatwamtaufan says

        October 6, 2015 at 6:07 pm

        Simon, I get trouble with my google play store. when i open app it say server error then i try to fix it. i go to setting -> app -> google play store then uninstall updates google play store. i think it can be fix but i wrong. now i can’t see google play store in app. how i can get it back?
        i hope you can help me. please reply asap

        Reply
        • simon says

          October 6, 2015 at 11:59 pm

          You probably disabled the app. Check the application manager.

          If you get problems with play store, you can try to clear cacahe and clear data for the app, not uninstall the updates.


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  4. Gowthami says

    September 25, 2015 at 10:35 am

    I am using Moto g 3rd generation from last 1 week, I am not getting how to set the ringtones to my contacts

    Please suggest me

    Reply
    • simon says

      September 26, 2015 at 3:11 am

      Start Contacts app, open the specific contact you want to set ringtone, tap the pencil icon (between star and menu), tap menu key (3 vertical dots), choose Set ringtone.


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      Reply
  5. Priyanshi says

    September 23, 2015 at 3:56 pm

    I’m using moto g3 and I’m unable to download songs directly from internet. Can you help it out?

    Reply
    • simon says

      September 24, 2015 at 12:35 am

      Most websites only stream music and you are not allowed to download files directly. You can try to ap and hold the link, then choose to save the link target.

      if you bought music from them, you can always ask them how to download these music.


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      Reply
  6. Amber says

    July 7, 2015 at 9:20 pm

    How do I access my favorites folder? I was online and noticed I could flip up the bottom left corner to get to it…kinda like turning a page. But now I can’t seem to get to it again. Help please!

    Reply
    • simon says

      July 8, 2015 at 12:56 am

      Do you mean bookmarks on Chrome browser? Tap the 3 vertical dots on top right to access the menu items including bookmarks.


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      Reply
  7. Laura says

    May 23, 2015 at 12:44 pm

    Moto G manual link in English on this page seems to be broken. Please help.

    Reply
    • simon says

      May 23, 2015 at 2:17 pm

      All PDF links work. Would you please reload the page and let us know the number of the corresponding manual.


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      Reply
  8. Rajesh says

    May 16, 2015 at 8:08 am

    I bought Moto g 1st gen a year ago , suddenly it’s miss behaving , pics n videos are not visible in gallery as well as photo app and even songs in music is not visible but d prob is they present in internal storage when seen through file manager app kindly help !!!

    Reply
    • simon says

      May 16, 2015 at 10:52 am

      Reboot (power off, then power on) the phone. Wait a few mins, then try again.


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      Reply
      • kuldeep says

        May 17, 2015 at 10:17 am

        My phone gives eco sound when I call or receive phone plz help

        Reply
      • Rajesh says

        May 31, 2015 at 5:14 am

        Did many times yet same issue now I viewing images n videos using file manager help !!!

        Reply
        • simon says

          May 31, 2015 at 12:39 pm

          You may try to clear the cache partition to see whether it helps. Please follow this guide to clear cache partition: https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

          If convenient, you can also visit local Motorola service center because the technician may find a solution after “seeing” the problem.


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  9. George B. says

    May 11, 2015 at 11:38 pm

    New MOTO G 2nd Gen (5.0.2)… I just bought two unlocked for Europe. Wanting to be able to watch the DATA USAGE while we are there I’ve been working on the two phones. The problem with the Moto Settings/ Data Usage/ is that it is not as represented in the Moto Manual… It has no options to modify data information, no option to reset the Data Usage,.
    Motorola was absolutely no help… ok, if you call “RESET the entire phone!” …help.

    Reply
    • simon says

      May 12, 2015 at 1:55 pm

      You can change cycle, but not reset the usage data. When cellular data is enabled, tap the current date cycle, then tap Change cycle.


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      Reply
  10. Harry says

    April 25, 2015 at 8:51 pm

    I have just replaced my Moto G with a 2nd Generation. I cannot find any way of entering a standard signature. Previously with other phones I have just replaced the “sent from my….”

    Reply
    • simon says

      April 26, 2015 at 2:00 am

      Signature for what? In email, you can set signature. For SMS, no.


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  11. molly vandall says

    March 24, 2015 at 1:04 pm

    I cannot figure out how to upload a video from my gallery to Facebook. How can I add facebooks to my share options from my gallery?

    Reply
    • simon says

      March 24, 2015 at 1:46 pm

      In facebook app, tap the camera button, you can then choose photos or videos.


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  12. sheik mohamed says

    March 22, 2015 at 9:00 am

    i am unable to send more than 2.50 mins on whatsup in single go from moto g mobile.

    For example:if i am sending 7 mins video,it split in 3 videos like 2.5 mins,2.5 mins,2 mins.

    kindly give solution for this problem as soon as possible.

    Reply
    • simon says

      March 22, 2015 at 10:29 am

      This is the file limit set by WhatsApp. The video size is limited to 16 Megabytes, or about 90 seconds through WhatsApp.
      Reference: https://www.whatsapp.com/faq/en/iphone/20964587


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  13. Christina says

    March 15, 2015 at 9:14 pm

    I bought an unlocked moto g (newest version) and then moved overseas. Despite all my friends where I now live being able to connect internationally with people through apps like what’s app and Viber; my moto g will not recognize or add any number that is not in the country I am currently residing in. I want to be able to call back to America but I have no way of doing that. Any help would be so appreciated!

    Reply
    • simon says

      March 16, 2015 at 12:21 am

      You can add +country code to the numbers.

      WhatsApp is linked to your phone number.

      Any specific error messages?


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  14. HK says

    March 9, 2015 at 9:13 am

    Hi how can I stop google ads . I have tried all means but ads keep poping while accessing any app.

    Reply
    • simon says

      March 9, 2015 at 10:42 am

      Such ads very likely come from third party apps you installed.

      If you get ads in all apps (fir example, gmail,messages), you should reset your phone because very likely you installed some nasty apps. Try to backup your data before resetting.


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  15. samuel says

    March 4, 2015 at 6:42 am

    hi,i have a problem with my moto g xt1033,i cant use my favorite song as my ringtone and i cant send music to another mobile.please what can i do?

    Reply
    • simon says

      March 4, 2015 at 10:00 am

      For ringtone, please check this guide http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/

      For transfer files, are you using bluetooth? Please check this guide https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-bluetooth-to-transfer-files-on-moto-g-moto-e-and-moto-x/


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      Reply
  16. Yash Rohilla says

    February 28, 2015 at 5:46 pm

    Hi Friends, I am using Moto g 2nd gen. If anybody can tell me how to stop the vibration while typing.. Also my Moto g takes too long to charge, is there any hardware issue or it works like this only.

    Reply
    • simon says

      March 1, 2015 at 2:48 am

      it is a keyboard setting. Go yo Settings–language and input–Google keyboard–preferences. You can turn off vibrate on keypress, and sound on keypress.

      The Google keyboard guide can be found here: http://motoeguide.com/moto-e-guides/use-moto-e-keyboard/


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  17. sonu says

    February 12, 2015 at 4:48 pm

    I have moto g,
    Problem what I face is that, when someone calls me,usually it shows option of either connecting or disconnect.
    But now it asks my pinthat is set for lock my phone, and untill and unless I didnt provide it, it doesnt allow me to recieve the call.i want my previous setting and wants to recive my call without any disruption of pin lock.
    Plz reply asap.

    Reply
    • simon says

      February 13, 2015 at 12:35 am

      This is probably due to some apps you installed.


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  18. chinna says

    February 11, 2015 at 3:23 pm

    i using motog1stgen when i updated to lollipop from that day my phone is vvvveyslow some times it will struck and i will not respond for 5 to6 seconds i have formatted my phone also plz slove this problem .

    Reply
    • simon says

      February 12, 2015 at 12:27 am

      If factory days reset doesn’t solve the issue, it’s very likely caused by some apps you installed. You may restart the phone into safe mode to see whether the problem persists.


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  19. Murugesh says

    February 11, 2015 at 1:02 pm

    I am using Moto G. After i syn my Moto G with PC , I deleted Camera Pictures and videos. I deleted more than 2.5GB, then storage space not enough message comes in phone. Also Now email also not syn due low storage space

    Reply
    • simon says

      February 11, 2015 at 1:51 pm

      In Settings–Storage, it should give you the available storage.


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  20. harmish bhatt says

    February 2, 2015 at 7:34 am

    i am not able to import my all contacts from sd card to my new moto g 2nd gen…..when i tried sm of dem are imported but then process stoped and other contacts cant be imported from sd card….hlp me out

    Reply
    • simon says

      February 2, 2015 at 11:36 am

      Maybe the list is too long. You can split the contact list to several.


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  21. Rahul says

    January 31, 2015 at 10:16 am

    I have motog first generation.. Going through strange problem.. When I wake up in morning my on is on.. But if someone tries calling it tells them that the on is switched of… Until I make a call from my side to someone… M not able to understand… Tried every setting possible…

    Reply
    • Rahul says

      January 31, 2015 at 10:17 am

      On== phone**

      Reply
    • simon says

      January 31, 2015 at 12:44 pm

      Does the signal strength bar show properly?

      You can try to reboot the phone to see whether it helps.


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      Reply
  22. venkatesh says

    January 16, 2015 at 5:02 am

    Can u tell me how to deley unwanted FM radio station

    Reply
    • simon says

      January 16, 2015 at 12:43 pm

      You cannot delete the scanned radio stations.

      But you can add the stations you want to use as favorite by tapping the star button in the right side of the station. The star will become blue. You can find all your favorite stations under Favorites. This is the correct way to manage stations in FM radio app.


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  23. shalesh says

    January 12, 2015 at 5:17 pm

    how i stop push massage aur service massage in moto g 2nd generation. in massage setting this option not available.

    Reply
    • simon says

      January 13, 2015 at 12:14 am

      For sms, it’s a mobile network setting. You can only turn off notification on the phone.

      Fir emails, you can set it in the email app or Gmail app depending on the app you are using.


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  24. sunith says

    January 5, 2015 at 4:36 pm

    How to set the after call summery and cell info display on moto Gen2

    Reply
    • simon says

      January 6, 2015 at 12:25 am

      You need find some apps for this. By default, you can only get such info in call history.


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  25. mohan says

    December 26, 2014 at 12:31 pm

    Hi I need to make video call for my 3g network service provider can u help me

    Reply
    • simon says

      December 26, 2014 at 2:21 pm

      Moto G does not support video call through 3G some carriers provide in Asia and Europe.

      You can use Hangouts for video calls. But it need WiFi or mobile data connection.


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  26. Demarkeiz Bloodworth says

    December 26, 2014 at 10:18 am

    My Moto G won’t let me set a photo for my contacts… It keep saying unable to save photo edit

    Reply
    • simon says

      December 26, 2014 at 2:19 pm

      You can try to edit the photo in Gallery app, save it. Then use the edited photo in people app.


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  27. Srimanth says

    December 20, 2014 at 5:42 am

    I bought Moto g 2nd gen week days back. I noticed that my contacts are disappering when I start using mobile data or Wifi. Please help me on this. Thanks!

    Reply
    • simon says

      December 20, 2014 at 2:05 pm

      Didn’t you sync contacts with Google account??

      You should enable the sync with Google account in Settings–Google (under Accounts), tap the account and enable the syncing for contacts at least.


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  28. lokesh says

    December 18, 2014 at 3:23 pm

    Regarding charger it has mention: Battery charger 100-240Volts/5.0 volts. so to charge my full battery from 10 to 100% how much time it will take to charge please tell me

    Reply
    • simon says

      December 19, 2014 at 12:29 am

      It depends on the charger. The bundled charger probably has only 500mA output current. So it should take about 4-5 hours to charge the phone fully.

      You can use other chargers with higher output current (up to 1500mA). Do not use a charger with 2000mA ouput.

      If your charger has a 1000mA output current, it should take you about 2-2.5 hours to charge the phone.


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  29. Sandy says

    December 15, 2014 at 5:52 pm

    Got A new moto g 2 a few days back.since this morn I am not able to fwd pics or videos on what’s app to my contacts.no error msg. After a while says retry

    Reply
    • simon says

      December 16, 2014 at 12:14 am

      Probably it’s due to the internet connection issue or WhatsApp server issues.

      You may check whether you can send messages.


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  30. Meghna says

    December 12, 2014 at 7:58 am

    I Am using motog2nd gen mobile can u plz tell me how to download what’s app

    Reply
    • simon says

      December 12, 2014 at 1:27 pm

      In Google Play app, you can search WhatsApp.


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  31. lokesh says

    December 9, 2014 at 5:57 pm

    Dear Sir,

    I am facing lot of battery problem. Usually other mobiles are charged only for one hour. But as Moto G daily its take full time to charge more than 3 hours it taking is that battery problem or In moto g its common for the all the handset of moto. please tell me. Cos I have buyed this mobile recently 20 days back so worried about it

    Reply
    • simon says

      December 10, 2014 at 12:50 am

      Most smartphones need about 2 hours to charge from 0 to 100% with the official charger.

      The charging time depends on the charger as well. If you use a charger with 1500mA current output, you should be able to charge it full in less than 2 hours. If the output is 1000mA, it may take 2.5 hours. If the output is 500mA, it will take you more than 3.5 hours.

      You may check the current output of the charger first.


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  32. MotoGUser says

    December 9, 2014 at 12:27 pm

    How to copy/import contacts from photo to SIM card? there is no option to do it.

    Reply
    • simon says

      December 9, 2014 at 12:58 pm

      There is no such option on Moto G. Moto g can only import contacts from SIM card, not export.

      All your contacts can be synced with Google account.


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  33. sudhakar reddy says

    December 7, 2014 at 3:38 am

    I want to know all the settings of moto g 2nd gen.
    Thanks

    Reply
    • simon says

      December 7, 2014 at 10:47 am

      If the phone works as you want, you don’t need change anything.

      BTW, probably nobody knows all settings.


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  34. sudhakar reddy says

    December 7, 2014 at 3:35 am

    I didn’t get any USB cable with my moto g 2nd gen .

    Reply
    • simon says

      December 7, 2014 at 10:49 am

      In the box, it should state what are included.

      In some regions, no USB cable is provided if charger is provided. If charger is not provided, usually USB cable is included.

      Anyway, it is a standard micro USB to USB cable.


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  35. Amarjit Singh says

    December 6, 2014 at 7:17 pm

    How to download music directly from internet into Moto G

    Reply
    • simon says

      December 7, 2014 at 2:17 am

      It depends on the website.


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  36. Demarkeiz Bloodworth says

    December 5, 2014 at 3:24 am

    I did it but it still won’t let me change or set a picture for my contact….

    Reply
    • simon says

      December 5, 2014 at 12:34 pm

      Then you probably have to wait fire next firmware update or set it on your pc from your Google dashboard.


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  37. fahadcheetah says

    November 18, 2014 at 7:11 pm

    In Motorolla XT907 I m not Able to send any Music mp3 song , why is there any problem with Whatsapp Or Mobile?

    Reply
    • simon says

      November 19, 2014 at 12:23 am

      You need check with the support of WhatsApp. Is the file to large? is your internet connection not good? Any error messages?


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      • Demarkeiz Bloodworth says

        December 4, 2014 at 6:15 am

        Simon why can’t i set or change my contact photo

        Reply
        • simon says

          December 4, 2014 at 1:03 pm

          You may to sync your contact with Google. Then try it again when the phone is connected to internet.


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        • Demarkeiz Bloodworth says

          December 4, 2014 at 3:14 pm

          I’ve sync my contact to Google an it still won’t let me do i don’t whats going on…Please help me!!!!

        • simon says

          December 5, 2014 at 2:00 am

          Try to clear cache for Galley app in settings–App (if you use Gallery to crop the photo), or clear cache for Google+ (if you use Photos to crop the photo).


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  38. boobalan says

    November 16, 2014 at 5:34 am

    ones restart the moto g mobile erase all data ? any backup option

    Reply
    • simon says

      November 16, 2014 at 7:37 am

      Restarting the phone doesn’t change your files or settings. It’s just like rebooting a pc.


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  39. Bev says

    November 14, 2014 at 4:18 am

    How do I keep photos that are sent to me by mms in gallery??

    Reply
    • simon says

      November 14, 2014 at 12:50 pm

      Once you download them, you can put it anywhere. Did you get any errors?


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  40. Salman Ahmed says

    November 13, 2014 at 9:46 am

    I have buy moto g 2nd gen on 8 October but its battery back up is not so good when I sleep at night keeping my mobile full charged then it shows 60% charged at morning where did its charge goes and solve my problem please I m very much upset with it….?

    Reply
    • simon says

      November 13, 2014 at 10:21 am

      You need check which apps aster using the battery. Some apps maybe runnibg in background and your phone may not enter deep sleep state.


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  41. boobalan says

    November 11, 2014 at 6:39 pm

    Is it possible to change the camera 8mp instead of 5mp

    Reply
    • simon says

      November 12, 2014 at 12:29 am

      For moto g first gen, 5mp is the hardware limit. For the 2nd gen, 8mp is the limit.

      The motorola camera app doesn’t allow you to set resolution. But you can use third party camera apps to set resolution, for example, camera 360.


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  42. swati says

    November 9, 2014 at 4:14 pm

    Recently i had bought motog 2nd gen….playstore is not working with mobile data(using new idea micro sim with 3g data taken directly from idea store) bt im able to download apps with WiFi connection….. when im opening chrome it displays “unfortunately stopped”… could you help me to sort these problems???

    Reply
    • simon says

      November 10, 2014 at 12:31 am

      First, you need check whether you’re mobile data connection is established. Did you see the symbols of 3g,or H or H+?

      If you start Google play store, does it tell you no internet ?

      For chrome browser, you can clear cache and clear data in settings – apps.


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      • swati says

        November 11, 2014 at 12:04 pm

        It is displaying H+ ….. after opening playstore and while start downloadng any app it keep on downloadng and after sometime it displays ‘connection timed out’ error…..

        Reply
        • simon says

          November 11, 2014 at 2:03 pm

          It indicates the connection to Google servers is not good. You just have to try it again later.


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        • swati says

          November 11, 2014 at 4:57 pm

          Hmm kk thnxx……

  43. boobalan says

    November 9, 2014 at 3:11 pm

    Red color sad, not like this camera are any updates?
    Zoom in pixel not cleared.

    Reply
    • simon says

      November 10, 2014 at 12:25 am

      Did you try other camera apps? For example, camera 360 or line camera.


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  44. boobalan says

    November 9, 2014 at 3:04 pm

    I am selected 3.8Mp 16:9 widescreen but not clear

    Reply
    • simon says

      November 10, 2014 at 12:23 am

      I don’t think it is related to 16:9.

      Did you try to change other settings, for example, HDR?


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  45. boobalan says

    November 8, 2014 at 6:28 pm

    I think this camera is 5MP not reached

    Reply
    • simon says

      November 9, 2014 at 2:53 am

      What do you mean? You need adjust the aspect ratio to 4:3 to get the 5 MP. It is 3.8MP if you choose 16:9.


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  46. Murthy says

    November 8, 2014 at 5:21 pm

    I have moto g xt1068 model bsnl is working in this phone. How activate 2 and sim?

    Reply
    • Murthy says

      November 8, 2014 at 5:22 pm

      Bsnl sim is not working. How to activate?

      Reply
      • simon says

        November 9, 2014 at 2:47 am

        What do you mean “not working”? Not recognized, or unusable?


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    • simon says

      November 9, 2014 at 2:47 am

      Settings- dual sim settings.


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  47. boobalan says

    November 7, 2014 at 2:19 pm

    other any camera version updates ?

    Reply
    • simon says

      November 8, 2014 at 2:41 am

      you can update the camera app in Play store–Menu–My apps. You can also check it directly at: https://play.google.com/store/apps/details?id=com.motorola.camera&hl=en


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      Reply
      • boobalan says

        November 8, 2014 at 1:17 pm

        Also update other any?

        Reply
        • simon says

          November 8, 2014 at 2:01 pm

          The camera app is updated through Play store.


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  48. boobalan says

    November 6, 2014 at 2:42 pm

    I am using Moto g 1st gen camera red color sad

    Reply
    • simon says

      November 7, 2014 at 12:25 am

      You may try to use other camera apps, for example, camera 360 or line camera to see whether you get the similar problem.

      You may also try to check whether the glass is dirty.


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  49. sandya says

    November 5, 2014 at 7:04 pm

    Hai, 2days back received motog 2g, but started using this evening, whenever I get a incoming call I not only hear ringtone but also buzz noise near speaker, can u plz tell me is it a defective set or there is a solution.
    Thank u

    Reply
    • simon says

      November 6, 2014 at 12:11 am

      Does the phone vibrate?


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  50. lokesh says

    November 5, 2014 at 4:09 pm

    Just 2 days back i took new Moto G 2nd Generation. I have charged last night with full battery 100%. By today morning its 15% less battery & Its showing 85% in morning I did not use any application or calls by after noon it came to 50% and by evening 8.30 pm it came to 19%. So i am really worried is that its having any battery problem or any defect in new set. Please kindly help me

    Reply
    • simon says

      November 6, 2014 at 12:10 am

      Please check the battery usage of individual apps and the system.

      You may try to adjust the sync settings fire each account or turn it off.


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  51. Divyansh Bhatt says

    November 4, 2014 at 12:03 am

    how can I have some tabs on home screen for adding widgets in moto g second generation…

    Reply
    • simon says

      November 4, 2014 at 12:50 pm

      When you adding apps or widgets to the home screen, you can find a new page to the right of last page. Drop the app or widgets there to create a nee page with the app.


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  52. lokesh says

    November 2, 2014 at 4:33 pm

    Dear Sir,
    I want to use copied music as Ring Tone in Moto G2 mobile. I am not able to set any songs or musics which is copied in mobile as ring tone why. Please guide me. Mobile default ringtones are not that good. I need a songs or music to be set as ring tone what is the step and way for that please guide me

    Reply
    • simon says

      November 3, 2014 at 12:06 am

      Please read this guide: http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/


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  53. Sonias says

    October 31, 2014 at 11:07 am

    i am using moto g 2nd generation, and i am gettin a lot of ads comin whil m using various apps. i am also nt able to reply as ads scrol down where v are suppose to type and wen iclick the ad page opens up… pls help me how do i remove ads.

    Reply
    • simon says

      October 31, 2014 at 12:39 pm

      You should NOT install such apps at all! You can uninstall them.

      If you really need such apps, try to disable the notifications for these apps (you have to do it one by one) in Settings–Apps. If you are not sure which app is spamming you, you can tap and hold the message, then tap app into to find out the app.


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      Reply
  54. radhika agarwal says

    October 30, 2014 at 7:17 am

    how to block a call and a contact on moto g gen 2

    Reply
    • simon says

      October 30, 2014 at 10:08 am

      You should ask your phone company to block certain numbers.

      On moto g, in people app, you can edit the specific contact and choose transfer to voicemail.

      Motorola doesn’t provide the auto reject feature in call settings.


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  55. lokesh says

    October 30, 2014 at 2:30 am

    HI…I buyed new Moto G 2nd Generation yesterday. for first time usually HOw much time it should be charged first time pls help me

    Reply
    • ganesh says

      October 30, 2014 at 6:40 am

      try to charge for 8 to 9 hrs only for first time as its a 2070mah battery

      Reply
      • lokesh says

        November 2, 2014 at 4:30 pm

        Thanks & After that usually daily how much time we should charge until the battery get 100% or only 2 to 3 hours we should charge. tell me the correct time please

        Reply
        • simon says

          November 3, 2014 at 12:07 am

          You should charge if until it’s fully charged. The time needed depends on the battery left and the charger.


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  56. deepthi says

    October 27, 2014 at 2:00 pm

    How to move data from Nokia phone to motog??? I have download a software but moto g is not connecting to that software….

    Reply
    • simon says

      October 28, 2014 at 12:29 am

      Which software?

      If it’s through a pc, you need install motorola USB driver so that the pc recognize the moto g. You may check this guide on this https://allaboutmotog.com/moto-g-how-to-guide/how-to-connect-moto-g-with-pc-through-usb-cable-for-moto-e-and-moto-x-as-well/


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  57. sunil says

    October 23, 2014 at 6:07 pm

    Is moto g2 is having video calling facility?

    Reply
    • simon says

      October 23, 2014 at 11:54 pm

      On most regions, no.


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  58. aishwarya says

    October 23, 2014 at 5:36 am

    I m not able to set my fav song as ringtone . please help me out with dis

    Reply
    • simon says

      October 23, 2014 at 10:08 am

      You may try this guide http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/


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    • ganesh says

      October 30, 2014 at 6:41 am

      just install es file manager.from there long press the song and u get the option as “set as ringtone”

      Reply
  59. ruturaj says

    October 15, 2014 at 8:35 am

    I want to stop moto g second generation vibration of masseges alarts/ rigtone ……?

    Reply
    • simon says

      October 15, 2014 at 10:08 am

      You can try this guide to silence the phone https://allaboutmotog.com/moto-g-how-to-guide/how-to-silence-moto-g-notifications-and-ringtones/


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  60. kala says

    October 11, 2014 at 6:10 pm

    Not able to hear voice during calls

    Reply
    • simon says

      October 12, 2014 at 2:00 am

      Did you check Settings–Sound –volume? You may also try to turn off the audio effects.


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  61. Christina Ramirez says

    October 8, 2014 at 7:45 am

    OK when I go to record something and I haveusic on right when I press record it turns on the music and won’t let me play it while I record please help

    Reply
    • simon says

      October 8, 2014 at 11:40 am

      You cannot play music and record at the same time because of the media service limitations.


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  62. Dana Asbury says

    September 26, 2014 at 1:21 am

    I downloaded ringtones from tones7.com but when I checked my settings I couldn’t find where I could actually set them as my ringtone… Any ideas?

    Reply
    • simon says

      September 26, 2014 at 11:16 am

      Where did you save the files? Usually it is under downloads folder if you downloaded it with Chrome.

      Anyway, you may follow this guide to customize Moto G ringtones (it was written for Moto E, but it works for Moto G in exactly the same way,): http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/


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  63. syed says

    September 18, 2014 at 7:48 pm

    hi am not able to read regional language on facebook in moto g 2nd generation and also am unable to use my mobile as usb modem to my pc for internet browsing using usb teethering

    Reply
    • simon says

      September 19, 2014 at 12:41 am

      For the languages in Facebook app, it’s probably due to the app. You may check Facebook community.

      For USB tethering, you need install the Motorola driver. Any error messages?


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      Reply
      • ajass says

        November 1, 2014 at 7:57 am

        i am unable to download video file into my moto g 1stgen mobile

        Reply
        • simon says

          November 1, 2014 at 1:14 pm

          Most websites do not allow you to download videos. Anyway, you may check with the website.

          You may try other browsers, e.g., firefox (https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en).


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  64. KT says

    September 17, 2014 at 5:43 pm

    Alright! thanks for your help! 🙂

    Reply
  65. KT says

    September 15, 2014 at 8:32 pm

    hey Simon,
    Its been over a month i bought moto g (XT1033) Now i am having trouble with whatsapp. Initially it was working fine but i am unable to open images exchanged over conversation lately, not all but some of them. when ever i click on the image, it says, “Sorry this media doesn’t exist on your sd card”. Please let me know if there is a way to fix it.

    Reply
    • simon says

      September 16, 2014 at 1:08 am

      Did you check the media folder with file manager (e.g., ES File manager) to find out whether the files are still there?


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      • KT says

        September 16, 2014 at 9:33 am

        Yes, i did, all the images/videos that i have sent are there in the manager as well as whatsapp but the images/videos that i have received are not there and in the conversation as well as in the media folder in ES file manager. I only see blurred images in the conversations and i am unable to open them as i mentioned before.

        Reply
        • simon says

          September 16, 2014 at 10:19 am

          That means the videos were not downloaded successfully.

          You may check your media autov download settings in the WhatsApp (under chat settings)


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        • KT says

          September 16, 2014 at 10:45 pm

          The media files were downloaded successfully, but when i view them again the next day, it shows the same error. However, I just reset the entire phone and now the issue seems to be solved.
          Other than this, the task manager keeps showing the error “restricted access changed” Its a dual sim phone (XT1033). How am i supposed to fix this now? Please help!

        • simon says

          September 17, 2014 at 12:23 am

          Probably, you didn’t insert the sim card tightly.

          If you trimmed the sim card by yourself, you may try to get the official micro sim card from your phone company.


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  66. Naresh Kumar says

    September 13, 2014 at 7:08 pm

    how to import messages from sim card to moto g 2nd generation mobile…

    Reply
    • simon says

      September 14, 2014 at 1:46 pm

      No, Moto G message app does not read messages in the SIM card. If you have another Android phone, you can use SMS Backup & Restore app to back up them to a file, then restore it in your Moto G.


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  67. vivek says

    September 6, 2014 at 11:30 am

    hi, i m not able to adjust the screen resolution of my moto g .i have a wallpaper on my phone which is too big with respect to the screen size . i want to resize it and and make it fit to the screen .heip me out to do the same …

    Reply
    • simon says

      September 6, 2014 at 1:34 pm

      You can any photo editor which allows you to resize the picture. There are many such apps in Play store.


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  68. Jonathan Griffiths says

    September 4, 2014 at 11:58 am

    Hi, can you use the torch when videoing ?

    Reply
    • simon says

      September 4, 2014 at 1:05 pm

      I think you mean the flash. yes, you can.


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  69. cracky says

    September 3, 2014 at 5:05 am

    When I upload any photo in fb ya I upload any resume on website. Its always give caution error like low memory problem even if my storage avabilitiy is empty.plz give me best idea how this remove.

    Reply
    • simon says

      September 3, 2014 at 10:02 am

      Not clear about the error. Do you get it repeatedly? What are the steps leading to the error?


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      • cracky says

        September 3, 2014 at 10:36 am

        Enable to complate previous operation due to low memory problem this type error occurs when I upload any pic ,resume or any data.

        Reply
  70. chandra sekhar says

    September 1, 2014 at 12:03 pm

    how moto g video call

    Reply
    • simon says

      September 2, 2014 at 12:23 am

      Moto G doesn’t have a native app for it. The phone app on Moto G doesn’t support video calls.

      You can only use third party video chat services.


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  71. Patti Cote says

    August 28, 2014 at 5:17 pm

    Does anyone know how to delete PDF files in downloads. I can’t seem to find anything anywhere about how to do this?? Help!

    Reply
    • simon says

      August 28, 2014 at 11:53 pm

      Use any file manager. You may try es file explorer http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/


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      Reply
      • Alison says

        November 20, 2014 at 7:47 am

        I have the same problem and found this solution but I don’t understand what it is or what it means. What is a file manager? When I clicked on it I got a list of saving options….I don’t know what to do! Please help a silvering surfer with their first smart phone…

        Reply
        • simon says

          November 20, 2014 at 11:44 am

          You need install an app to mange files. Just like in your windows machine, you can use My computer or Windows explorer to copy, paste , move, delete files.

          If this is your first smartphone, it will be beneficial to read the manuals first: https://allaboutmotog.com/moto-g-manual/


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  72. kushal vyas says

    August 19, 2014 at 8:56 am

    Hi,

    I have started using my office outlook in my moto G mobile few days back.
    i am able to view all the mails of inbox, sent items, junk etc. etc. but in drafts folder it doesn’t display mails.
    when i explore settings and other parameters ; i have observed that only for draft folder “sync this folder” option is disabled.
    i ma not able to enable that option by selecting that check box while in other folders i am able to do it.

    can you please guide me the steps by which i can access my drafts mail also in my mobile.

    looking forward for your positive reply.
    thanks in advance!!!

    Reply
    • simon says

      August 19, 2014 at 11:52 am

      This is a known limitation of Exchange ActiveSync protocol. The draft folder cannot be synced.

      If you really, really need this feature, you may try MailDroid app (NOT recommended).


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  73. Simon F says

    August 14, 2014 at 9:19 am

    hi, not sure if this is correct thread, but I am having difficulty finding the settings I selected in battery saver mode and I am at a loss to where they are?
    the options were along the lines of below a certain (user selected) percentage of battery (I changed from 15% to 10% I think) it would turn off selected options such as Wi-Fi, Bluetooth, Auto Sync, Screen Brightness and Auto-rotate screen etc.
    any idea where this is? has the latest software update altered these settings?
    thanks in advance.

    Reply
    • simon says

      August 14, 2014 at 12:04 pm

      I think you only can toggle on/off power saver (under settings–battery). There are no further settings for users. Most of the settings are probably hard-coded.

      Probably, you used some third-party apps to get these settings.


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      • Simon F says

        August 14, 2014 at 12:52 pm

        Yeh, that’s my problem unfortunately. But I’m 99.99% sure I never installed any app to change these settings (and I can’t see anything in my Play history either). It was like an “initial setup” on the battery saver options??
        On the basis I can’t change anything on the phone, what apps are available that will allow me to do this?

        Reply
        • simon says

          August 14, 2014 at 1:45 pm

          I never used such apps.

          Anyway, i don’t think such settings are really necessary.


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        • Simon F says

          August 14, 2014 at 2:19 pm

          Noted you don’t use such apps.

          Thanks for your opinion, but you can keep it to yourself in future, I never asked if you thought it was necessary and find your mark a bit snide and not at all helpful.

          Clearly I have a technical issue and therefore find it completely necessary to establish how to find and change settings that I have (in whatever fashion) already changed – not an unreasonable assumption to make.

          Unfortunately assuming you might be able to offer more insight than “probably, I used some third party app” together with your opinion on necessity of said apps wasn’t as reasonable…..

        • simon says

          August 14, 2014 at 2:54 pm

          My point is using such apps seldom improved battery life. This is the reason why I always recommend not to use such apps.

          I do understand different users may have different needs.


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  74. A K Solanki says

    August 8, 2014 at 4:17 pm

    i am not satisfied with motog mobile. how can be upload a ms file or video in motog through data cable. how can we use otg in motog. please tell us. thanks

    Reply
    • simon says

      August 9, 2014 at 4:42 am

      You need install the Motorola USB driver on your PC: http://www.mymotocast.com/download/MDM?platform=windows (it requires Windows XP with SP3, Vista, win 7 or Win 8).

      After installing the drive, you can connect Moto G to the PC with the USB cable. Your Moto G should be recognized, and you can access the storage in Windows Explorer (or My computer). You can copy and manage files as you do on the PC.

      To access files after disconnecting from the PC, you need a file manager on your Moto G. There is no pre-loaded file manager in Moto G. You can try ES file explorer: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/


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  75. A K Solanki says

    August 8, 2014 at 4:13 pm

    We want a motog manual in hindi.

    Reply
    • simon says

      August 9, 2014 at 4:43 am

      Motorola did not release hindi version of the manual. You may try the English version.


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  76. ravi kannan says

    August 4, 2014 at 5:00 pm

    i have brought moto g in uk and after coming to india iam not able to use indian sim (airtel),as it is asking me to type the pin code ,which is actually not assigned ,and even after going to the airtel showroom or any phone service center i did’nt get any solution

    Reply
    • simon says

      August 5, 2014 at 12:10 am

      Did you encrypt your Moto G?

      What does it say when it asks the pin code? Pin for the phone or for the sim card or for encryption?


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  77. Subham Chanda says

    July 30, 2014 at 8:28 am

    look there is a problem, i could not find the message centre number setting. will you tell me where to find it?

    Reply
    • simon says

      July 30, 2014 at 10:36 am

      This is not a problem. The message center number is set by the phone company and saved in the sim card. Motorola doesn’t provide an option for you to modify it, but Moto G has no problem to read it.

      If you really modify it (probably you should not), you can put the sim card in some Samsung or Nokia phones to modify. One you finish the modification, it should be saved in the sim card and it will be used in Moto G.

      Anyway, if you have any doubts on the settings of sms and MMS, you should call the phone company, they will then very likely send you a message. One you accept the message, the settings will be updated for the sim card.


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  78. shikha says

    July 29, 2014 at 12:07 pm

    how to get data usage notification automatically after every internet session????

    Reply
    • simon says

      July 29, 2014 at 1:18 pm

      There are no such settings. It is very hard to define a session.

      Anyway, you may check play store to find out whether there are any apps for this.


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  79. munna says

    July 11, 2014 at 2:59 pm

    when i getting msg from whatsup or any messenger my mobile is vibrating so tell how to off that setting ?

    Reply
    • simon says

      July 12, 2014 at 6:15 am

      Inside each of the app (messaging and WhatsApp), you can tap the menu key (3 vertical dots), tap settings. In notification section, you can then turn off the vibrate.


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      Reply
  80. Vineet Bharti says

    July 11, 2014 at 6:09 am

    how to attach contact when we are writing a text massage

    Reply
    • simon says

      July 11, 2014 at 12:46 pm

      No easy way. You can copy-paste.

      You can also export the contact to a text file, then send as MMS.


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  81. Haki says

    July 10, 2014 at 2:46 pm

    Hi Simon,

    From the day I purchased my Moto G the battery duration was very less. I use battery saver option, stopped notifications for every app i Installed, using battery doctor app and i can see few apps r running automatically after 2-3 hrs, i stopped running those apps and few hrs later they are again running in background. I also use below setting too but not at all use.
    setting-developer option-back ground process limit -> no background process.

    Please can you help me regarding this ? I don’t want any apps to run until i manually open them. Within 10 hrs my battery is draining. Yesterday while i sleeping it shown 30% battery remaining, closed all the apps and make sure no apps running in background. But when I checked in the morning my phone got switched off.

    Reply
    • simon says

      July 11, 2014 at 12:30 am

      I think you did it wrong in two aspects: 1).no background process. This will make the situation worse and may affect some functions ; 2). Battery doctor or task manager. Most these apps won’t work when you have battery issues.

      My recommendation is to install cpuspy and better battery status to understand the battery drain reason. You need find the cause before you take any actions.

      You may check this post : http://motoxhub.com/how-to-solve-battery-life-problem-of-moto-x-after-kitkat-android-4-4-update/


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  82. harrish says

    July 6, 2014 at 6:16 pm

    i got a motog few days back.i am not able to send or download pictures in whatsapp .any idea how to fix it? i tried reinstalling whatsapp but it is of no use.

    Reply
    • simon says

      July 7, 2014 at 12:04 am

      Any error messages?


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  83. Raghavendra says

    July 6, 2014 at 6:06 pm

    Hi, I am unable to listen to music while playing songs using playmusic app. I then checked angry birds game and not able to hear the sound, checked you tube no sound, I tried to use volume control but its not allowing to increase. But can hear sound when I receive any call, alarm is working good also notifications too.

    Please help me in resolving this issue.

    Reply
    • simon says

      July 7, 2014 at 12:06 am

      What do you mean “it’s not allowing to increase”?


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  84. aditya seth says

    July 3, 2014 at 5:42 pm

    hello everyone,
    first thing – i am using moto g – dual sim international version (india, asia)

    my bootloader is unlocked.

    i flashed wrong cwm recovery.

    now this is the main cause of my problem.

    after this I am not able to do anything with my phone.
    -it does not go in recovery
    -can not install any new recovery or even the stock one
    -can not even flash stock recovery ( giving ‘can not load file.name : unknown error’ on computer) using http://forum.xda-developers.com/show….php?t=2542219

    -gives the same error when ever i try to flash anything

    – when i tried to delete cwm recovery, using http://androidforums.com/mini-2-all-…-recovery.html
    *#*#1234#*#* does not work. so i can’t get my pda and csc.

    – i tried searching the net day and night but nothing is helping.

    please just help me.

    is there any way i can fix this?

    Reply
  85. Manda says

    June 25, 2014 at 2:14 pm

    I want to forward a text message i received to an email, how do I do that ?

    Reply
    • simon says

      June 26, 2014 at 12:02 am

      The simple way is to copy and paste. If you want to show it as an image, you can take a screenshot and forward the screenshot.


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  86. kmal says

    June 25, 2014 at 9:00 am

    i have copied pdf and vlc files from pc to moto g but they are not visible in phone .how i can open them??

    Reply
    • simon says

      June 25, 2014 at 11:55 am

      You need a file explorer/manager (like that in your PC). Moto G does not ship with any file managers.

      You can follow this guide to install ES File explorer: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/


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      Reply
  87. Amol says

    June 22, 2014 at 4:38 pm

    please help me. how to set announcement caller name on ever call in moto g

    Reply
    • simon says

      June 23, 2014 at 1:00 am

      Settings–Accessibility–Talk back.


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      • amol harne says

        June 23, 2014 at 3:50 pm

        i want only speaking caller id not a talkback in this I have to on TalkBack also so how to stop TalkBack only & active caller id information only please help…

        Reply
        • simon says

          June 24, 2014 at 12:28 am

          Then you need find some third party apps.


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  88. Ravindra Kumar says

    June 21, 2014 at 1:31 am

    My Moto g is locked and i dont remember passcode to open .please guide to open the password

    Reply
    • simon says

      June 21, 2014 at 3:34 am

      You can unlock your phone with your Google account through Android device manager: https://www.google.com/android/devicemanager


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  89. Murthy says

    June 19, 2014 at 4:01 am

    My language is changed to Arabic suddenly (on it’s own). I cannot see the equivalent English language. How can I change back to English.
    All I can recognize is only by icons. Once into Settings, all is in Arabic.

    Reply
    • simon says

      June 19, 2014 at 10:11 am

      You need figure out the language and input button and try to set the language to English.

      You may use Google translate on your pc to translate English terms info Arabic. The roughly, you can get the correct buttons.


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      Reply
      • Prasenjit Deka says

        November 12, 2014 at 3:34 pm

        How to make video call in moto g 1st gen 8 GB ? Please help me

        Reply
        • simon says

          November 13, 2014 at 12:02 am

          Use hangouts app.


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        • Prasenjit says

          November 18, 2014 at 12:15 am

          Unfortunately, chrome has stopped . any time sawing in my display…. What’s the problem pls help me

        • simon says

          November 18, 2014 at 12:30 am

          The problem can be caused by many factors.

          You may start with clearing cache and clearing data for chrome at settings – apps – chrome.


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  90. Abhik Paul says

    June 6, 2014 at 3:52 am

    In KitKat version of moto g, I am not able to use the mass storage facility for USB. Mtp and ptp is supported though but I am unable to transfer PDF. Please help

    Reply
    • simon says

      June 6, 2014 at 12:19 pm

      Once you connected your Moto G to PC as MTP, you should be able to manage all files in your phone.

      If you cannot open the storage in your phone from PC, probably you need re-install the USB driver.http://www.mymotocast.com/download/MDM?platform=windows


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      Reply
  91. Srinivasarao says

    May 31, 2014 at 1:00 pm

    I have some docs and PDF’s stored in MOTO G internal storage. Not able to read them. can one suggest me how to read without using wi-fi ?

    Reply
    • simon says

      May 31, 2014 at 1:17 pm

      You need some apps to read PDF file. If the PDF files are corrupted, there is no way to read them.

      You can also copy the PDF file to PC (using USB cable to connect the Moot G to the PC), then read from the PC.


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  92. KSR says

    May 28, 2014 at 11:56 am

    How to set up outlook email exchange server with all folders (Inbox, Sent, drafts, calender etc.) on Moto G? Also, is there any way to set up sync up time as ” Immediately when email arrives”? currently it shows sync up time max. 5mts which is not good.

    Reply
    • simon says

      May 28, 2014 at 1:56 pm

      You set the email server as Exchange, then all folders should be synced.

      For sync time, you just need turn on push notification.


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  93. sunil yadav says

    May 16, 2014 at 11:32 am

    how to use another ringtone ( any song) in against of polyphonic rintones.

    Reply
    • simon says

      May 16, 2014 at 12:27 pm

      Please try this guide on how to customize ringtones: http://motoxhub.com/moto-x-how-to-guide/add-custom-ringtones-moto-x/

      It was written for Moto X, but it works for Moto G as well.


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  94. Dipak Chaudhary says

    May 1, 2014 at 8:32 am

    how can I forward stored contact in phonebook via Messaging app…?? can anyone help me out because i saw many option to forward but not messaging app

    Reply
    • simon says

      May 1, 2014 at 1:46 pm

      You can export the contact info as a namecard file, then attach it to a MMS.

      There is no way to forward contact directly.


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      Reply
      • Rajashekar says

        January 7, 2015 at 6:11 am

        But Receved Person mobile does not have MMS.

        Reply
        • simon says

          January 7, 2015 at 10:52 am

          MMS may require mobile data connections.


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    • Dipak Chaudhary says

      May 21, 2014 at 6:12 am

      Thanks…But it happens with jelly bean version then why it can’t in Kitkat version…??? Moto should fix it.

      Reply
  95. mahesh says

    April 15, 2014 at 10:28 pm

    how to activate internet in moto g

    Reply
    • simon says

      April 16, 2014 at 6:02 am

      If you are using mobile data (2G or 3G), you need check with the phone company. If you are connecting to wifi, you need check with the administrator of the router or the network.


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      • Moto G XT1033 says

        April 19, 2014 at 8:59 pm

        i downloaded some songs via opera in moto g XT1033. but i couldnt find it. how can i find the songs.i checked that songs in downloads folder music folder. also i cant send songs via whatsapp. only voice record option available when i try to choose audio file to transfer.

        Reply
        • simon says

          April 20, 2014 at 5:09 am

          You should be able to find it if you have any file browser (you may try ES File Explorer (https://play.google.com/store/apps/details?id=com.estrongs.android.pop ), or if you connect your Moto G to a PC.

          Anyway, to share it with whatsapp, you can browse it with ES File Explorer, then long tap to select the items, tap the menu (More) button, you can share them through many apps.

          Sometimes, such downloaded files are not properly scanned and populated to music player. You can try to reboot the phone to see whether the music player can detect it.


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        • Moto G XT1033 says

          April 20, 2014 at 12:32 pm

          how to change the camera ratio from 16:9 to 4:3. my camera is always shows 16:9. when i touch in 16:9 icon a skyblue colour line wil appear and disappear as widescreen ON/OFF mode. so please help how to change it.

        • simon says

          April 21, 2014 at 12:11 am

          Did you check the picture size?
          Anyway, using third-party camera apps sometimes is a better option. Camera 360 works with Moto G nicely. You can get all sizes as well. Also, the just- released Google camera is also very good.


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  96. srikanth says

    April 11, 2014 at 6:24 am

    Actually I have a problem with moto g(XT1033).

    when i am type anything in my phone it is vibrating. how to stop the vibrating.

    Reply
    • simon says

      April 11, 2014 at 11:01 am

      Go to Setting –Language & Input, select the settings icon next to the keyboard you are using, then Un-check Vibrate on Keypress.

      If you also want to disable vibration when tap system buttons (home, return..), go to Settings–Sound, turn off “Vibrate on touch”.


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      Reply
      • morena says

        August 9, 2014 at 8:41 pm

        Simon I also have a problem… I recorded with the record audio button on a phone call but I can’t seem to find the recordings anywhere please help!!!

        Reply
        • simon says

          August 10, 2014 at 3:04 am

          There is no record button in the dialer? are you using other apps/dialer?


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    • Rima says

      December 8, 2014 at 6:24 am

      i am using moto g 2nd gen. Plz advise how to download songs & video in Moto g

      Reply
      • simon says

        December 8, 2014 at 10:10 am

        You can buy from play store.


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    • Frank says

      December 17, 2014 at 11:59 am

      My Motorola xt1033 shut off completely and I cant turn it back on

      Reply

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  • Top 5 new features in Moto X 2015 (Moto X Style, Moto X Pure edition and Moto X Play) vs Moto X 2014

RSS Galaxy S5 Guide

  • How to use Galaxy S5 camera voice control?
  • How to access and use Galaxy S5 notification panel?
  • How to boot Galaxy S5 into safe mode?

RSS Drive in Singapore

  • Top 5 rules of driving in Singapore safely and legally during COVID-19 Circuit Breaker period
  • Understand COE Price by 10 Simple Questions
  • How to convert a foreign driving license to a Singapore driving license?
  • How to get a Touch ‘n Go card as a Singapore driver?
  • What is covered in the car warranty in Singapore? What is not?
  • What is the Singapore Road Speed Limit?
  • How to register, collect and use Malaysia Vehicle Entry Permit (VEP)?
  • Why are cars in Singapore are so expensive?
  • Drive to Malaysia
  • Car Maintenance and Servicing in Singapore

RSS Google Home Guides

  • Understand the layout of Nest Hub (including Nest Hub 2nd Gen, Google Home Hub)
  • Nest Hub 2nd Gen vs Nest Hub vs Google Home Hub: what’s new and what’s not changed?
  • How to control Nest Audio?
  • How to Factory Data Reset Nest Audio?
  • How to reset Google Nest Mini (Google Home Mini 2nd Gen)?
  • Meaning of Google Home Mini LED lights and Google Home Max LED lights
  • Google Home Mini Guides
  • How to find and redeem Google Home promotional offers?
  • How to set up Google Home with Google Home app?
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