Moto G Online manual page is trying to fill the gap between Moto G How-to guides page, which offers detailed how-to guides on specific topics and Moto G manual (PDF) page, which offers the official Moto G user guide in PDF format.
A lot of Moto G owners come to this community to find solutions for many different kinds of problems. It is better to serve these owners with a new online manual page with broader topics.
Moto G How-to guide page will continue to offer guides in depth. This Moto G online manual page will offer guides to complement them.
We will try to cover all topics related to using Moto G.
With Moto G 2015 (Moto G 3rd Gen) to be released in a couple of weeks, there are many variations of Moto G:
- Moto G
- Moto G LTE
- Moto G 2nd Gen (Moto E 2014)
- Moto E 2nd Gen with LTE
- Moto G 3rd Gen (Moto G 2015)
This Moto G online manual will try to cover all these models and future models. If a page is specific for a specific model, we will highlight this.
For the system OS, most Moto G phones are on Android Lollipop 5.0. Some are on Android Lollipop 5.1. There are still a few on KitKat 4.4. Again, we will try to highlight this if a specific page is for a specific version of Android. For Android Lollipop, you may also check some guides on GadgetGuideOnline’s Lollipop guides.
This is a live page. More and more pages will be added. Some will also get updated. So, it is a good idea to bookmark this Moto G Online Manual page and check back regularly.
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Layout of Moto G 2nd Gen (Moto G 2014)
Get to know the layout of Moto G 2014 and the functions of the buttons, the location of the cameras, microphones, speakers, antennas….Read on to know your Moto G 2014 layout in detail.
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Moto G Home screen (applies to all Moto G models)
Home screen is the center part of your Moto G. This page shows you the elements and their meaning of Moto G home screen.
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How to remove Moto G back cover?
Motorola adopted a very unique design for Moto G back cover so that you can easily customize the phone as you want. But this can be a problem for some new users when they need remove Moto G back cover ( e.g., to insert SIM card or insert MicroSD card). This guide shows you how to easily remove Moto G back cover. Read on ….
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Insert SIM card into Moto G and Moto E
Not sure about the correct SIM card size for your Moto G, Moto E or Moto X? Not sure how to insert SIM card into Moto G and Moto E? This page give you the answer for these questions. For dual SIM card settings, please check this guide.
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Add more home screen pages on Moto G, Moto E and Moto X
After adding apps to Moto G home screen, you will find the default home screen pages will be filled up quickly. You need more home screen pages for your apps and widgets, in addition to using app folders to organize apps. This guide shows you how to add more home screen pages on Moto G, as well as how to manage them. Read on…
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Moto G Lock screen
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Moto G App drawer
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Charge Moto G battery
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Add widgets to Moto G home screen, re-size widgets and remove widgets on Moto G
Widgets on Moto G home screen offer you quick views of an app. They allow you to access some info or get control of the app directly on Moto G home screen without launching the app. Some widgets can also be re-sized to give you better control/customization of the Moto G home screens. This Moto G manual page teaches you how to add widgets to Moto G home screen, how to re-size them, and how to remove them. Read on.…
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Add apps to Moto G home screen
Moto G home screen is the center location of the phone. Launching apps from home screen can let you use the phone more efficiently. This guide shows you how to add apps to Moto G home screen, and how to remove apps from the home screen. Read on...
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How to update Moto G?
Google recommends Android manufactures to update the devices up to 18 months old. Motorola actually updates their Android devices even it is older than 18 months. Getting latest version of Android will offer not only new features, but also security patches and bug fixes. But how to update Moto G, Moto E and Moto X? This Moto G update guide shows you 2 different ways to update your Moto G and other Moto devices (Moto E and Moto X): through a PC (USB connection) or OTA (WiFi connection). Read on….
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Moto G 2015 camera guide
Moto G 2015 (Moto G 3rd gen) significantly improved the camera with far better camera sensors and new features. This Moto G 2015 camera guide shows you how to use camera in Moto G 2015 to take the best photos. The available settings for Moto G 2015 camera app are also discussed. Read on…
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Delete and move apps on Moto G home screen
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Moto G notification panel
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Change Moto G home screen wallpaper
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Make calls with Moto G
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Send messages with Moto G
- More……
Please let us know in the comment box below, if you have any questions on using Moto G, or if you have any feedback to improve this page.
For detailed Moto G How-to guides, please check this page.
To download or read official Moto G user guide, please check this page.
howard eastwood says
moto g camera does not come on phone says allow permissions but camera will not turn on after allowing
simon says
Is it the stock camera app, or a third-party camera app?
Anyway, you can reset the app. Tap and hold the camera app icon (not to open the app), tap the “i” icon in the context menu, tap Storage and cache, then tap Clear storage, and clear cache. Now, open the app again.
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param says
hey i have recently bought moto g9 phone. but i get to know that slow motion is not available for front camera. and you tube video resolution is also 720p only not above that. tell me about this problems so i can fix it.
simon says
The front camera on Moto G9 does NOT support slow motion. It can only capture videos at 30fps.
But it does support full HD (1080p). You can record a video and check the details.
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JK says
WHAT IS THIS ICON? IT’S ON A G4 MOTO. IN STATUS LINE, LOOKS LIKE AN “N” WITH MIDDLE LINE BROKEN AND HOOKED”
simon says
can you share the screenshot on our Facebook page so that we can see it?
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Robert Amores says
I have a moto g 4 play.
By accident I took out the MESSAGES logo from my phone with some msgs I was saving, however, the App info is still on my phone
how can I recover?
simon says
You should be able to find it in apps screen. Then add it to the home screen.
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Ranjan Pathak says
I have Moto G3 XT1550, after update to 6.0.1 my phone display sometimes get unresponsive,on touch panel automatically touch started to work it seems that some ghost is operating the phone. but after sometimes it becomes normal. I have reset the phone but no result.
simon says
It is hard to say the cause without checking the hardware.
Do you have the same problem in safe mode?
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Ranjith CS says
Hello,
After upgrading my Moto g2 to Android 6.0 from lollypop, I’m unable to use 3G data. Only 2G data is recognised by my phone. Tried by removing the sim card and inserting again, restarted and put airplane mode but without success.
Please help me with this issue.
Regards,
Ranjith
simon says
Did you set network type as auto? Also check settings- about phone – status – sim card status.
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Mahesh says
No, I am not able to get sound when I play media files
simon says
Did you check volume settings?
Anyway, if the phone cannot make any sound, you probably have to backup the phone and try a factory reset, or visit the local service center.
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Mahesh says
Hi, I am facing very strange problem after marshmellow 6.0 update. Before the update, it was working fine, but after installing lollipop, i cant get audio during voice calls whether its incoming call or outgoing. Though restarting also not helped. Is there any permanent solution?
simon says
If you transfer audio to loud speaker, do you get the voice?
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Mahesh says
Even transfer of audio to loud speaker is not working
simon says
Do you get audios normally when you play media files?
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Bhuwan says
yeah this is the only solution.Every time i have to reboot the phone when RAM usage is high but it’s a temporary solution for few hours.But the condition remains the same
simon says
You can try Greenify app.
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Shravan says
I got updates notification for my motog 3g. After updating my got locked. When i open any app. My mobile shows that it’s locked and i didn’t set any lock. I am unable to open this lick pattern. Please help.
simon says
I never heard such an issue. Only the user can set the screen lock. The update should not set a new screen lock automatically.
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Shravan says
Ok. Any solution to get it unlocked.
Guido says
https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/43394
simon says
You probly have to reset the phone. You can follow the link above, or follow our guide to reboot the phone into recovery mode, then reset the phone. Please note, all your data, files and settings will be deleted and you cannot recover them.
Also, after factory reset, you need use your Google account to re-activate the phone. This is a security feature since Lollipop 5.1. You may refer to this guide fire factory data reset protection: http://gadgetguideonline.com/android/lollipop/how-to-bypass-device-protection-in-android-lollipop-5-1-when-you-do-a-factory-data-reset/
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Shravan says
Yes my phone got locked due to updates. Actually, due to one of the download apps updates my phone got locked. Solution was simple. I have restarted my phone in safe mode and uninstalled all the downloaded apps. Now my phone is unlocked.
simon says
Thank you for sharing the update. You should avoid such apps.
Anyway, system update should not change your lock screen security. But apps, may do anything. This is the reason why you should only install apps you knows, and from reliable sources.
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Pia says
Ok, love my Moto G Gen 2, but and this is becoming a huge but. The free memory. After updating to Android 6 my free memory is down to 30mb out of 891mb. the android os seems to be taking up the largest chunk of this. courtesy of this, whenever on facebook (for example) if I click on a link, to open a new page, it will show for about 10 seconds and then close that page down and go back to the facebook page. is there anyway that this can be altered, fixed. it is driving me slightly mad. hoping you can help
simon says
Not sure about the issue. Marshmallow itself doesn’t take more RAM. Actually Facebook is a resource hogger.
Did you try to clear cache partition?
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Bhuwan says
I am also facing the same issue of RAM usage after marshmallow update.Almost all of the RAM is used.Is there any solution for this or how i can revert back to android lolipop.Please help
simon says
Android update cannot be reverted. You have to visit the service center if you need old version of Android. They may help you flash the version you want.
For RAM usage, you can reboot the phone to see whether it helps.
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muteeb says
i updated to marshmallow,after instaling it started optimising apps but after its done it continues doing the same and optimices again. i restarted by presing the power button upto 8 sec or 10 it restarts but continues optimicing and repeats . plz help
simon says
Please be patient. You need wait it till finishes. After each reboot, you have to start the optimizing apps procedure, no exceptions.
As mentioned in other replies, this is due to apps that are not updated for long time. You may consider to uninstall apps that you are not using any more.
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Bob says
Have tried to download Device Manager without success. When trying to open file ‘Unspecified problem’ notified.
Initially Moto G was recognised and I could transfer files. However, on second attempt to transfer files, Moto not recognised. Have tried several un-/re-installs, but no luck. My PC is 64-bit, could it be that download is 32-bit and causing problem? If so, how do I obtain correct software? If not, any thoughts?
simon says
Motorola device manager works with both 32bit and 64bit machines. It is not necessary to re-install several times. What you really need is the USB driver.
After connecting Moto G to the PC, you should check the notifications on the phone. You need also check device manager on the PC if Moto G is not recognized.
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Gwuido says
Hi I updated my Moto G 2nd Gen to Android 6.0.When my phone is in locked position and I try to switch it on,I am pretty sure I had on the left the “Call” sign ,”lock” sign in the middle and the “camera” sign on the right to unlock the phone.Now the left “Call” sign is replaced by the “voice command” sign..
Can I change this back?
simon says
After getting Marshmallow update, the bottom left should be Google Now voice icon, not phone. You can swipe up to unlock the phone. If lock screen security is not swipe, you can tap the emergency button below the keypad to make b emergency calls. The phone icon in the lock screen on lollipop is for emergency calls only ( you need define ICE group in contacts app). You cannot use it for other calls.
Google Now launch doesn’t allow you to customize the lock screen. If you really want to change it, you can try third party launchers. Some lock screen apps may also have this feature.
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Delores Carter says
How do you remove names from the “speed dial” page. Its to easy to inadvertently hit a name when putting the phone away or simply touching the phone
simon says
Tap and hold that contact, you can then see “remove” option (don’t release your finger )
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Judas says
After upgrading my moto g2 to Android 6.0 I can’t open games likes d-day,virtual tennis and fifa14,so can you tell why is that happening and can you pliz help me fix the problem?
simon says
You need check whether the app has problems on Marshmallow. Some old games may not work on Marshmallow.
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suma says
I recently updated moto g2 to android 6.0. After updating I can’t open wi-fi. It shows “turning wi fi on ..” and then it will dsconnects. What to do pls help??
simon says
Is the wifi off in settings – WiFi? What’s the icon for WiFi in quick settings panel?
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Suma says
Yes it is in settings–wi fi
simon says
If you turn WiFi on (drag the switch to right side), does it turn off automatically (go back to left)? Or you just cannot get connected?
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suma says
yes..it turns off automatically…
simon says
Then you may have to backup the phone, then try a factory data reset.
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suma says
k thank u
Venkatesh j says
I get play store downloading problems like errors and sudden stop without any warning
simon says
It could be just caused by interrupted connection to Google servers. You can try again later.
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Julie says
I’ve accidentally put a password on the phone,every time i open it i have to use the password to open my phone. How do i get rid of it please
simon says
Do to mean lock screen? You can set lock screen security as swipe in settings- security- lock screen.
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Lenora Fitzsimonds says
How do I reset my voicemail password?
simon says
Voicemail is managed by your carrier (phone company), not your phone. You need check with them to modify the password for voicemail box.
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Mohamed Askar A says
In my moto g2 mobile home screen am swiping left page its come Google Page how can I remove this please help me.
simon says
It’s part of the Google Now launcher. If you don’t like it, you can use any other third party launchers.
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Linda Vonnell says
I need to divert my calls to my works mobile. How can I do this?
simon says
it is better to check with your phone company on how to divert calls. In this case, the calls are diverted when your phone is off.
if you really want to do this on your phone, you can open Phone app, switch to call history, tap menu key (3 vertical dots) in top right, tap settings, tap call settings–, tap call forwarding.
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Marilyn Copeland says
sim card is activated.
Marilyn Copeland says
I cannot locate photo gallery on Moto G since new android updates. Help please. Tons of precious photos I need
simon says
An update should not delete you photos. But if you reset (factory data reset) the phone, all your files in the internal storage will be removed.
Can you find the Gallery app?
All you photos should saved in DCIM/camera folder (both internal storage and SD card should have this folder). You can check the files on PC or with a file explorer (e.g., ES File Explorer)
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desiree says
I dont know what carrier my phone is. So therefore im not able to call or receive calls. Im currently using a tmobile sim card for my motorola moto g 2014 phone. What is wromg with my phone.?
simon says
You need check with T-mobile whether the sim card is activated or not. .
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muteeb says
checked yes the sim is activated