Moto G Phone Guide

Moto G how-to guide

moto g how to guideGot questions on how to use your Moto G? Not sure how to do XXX on your Moto G?

These Moto G how-to guides are your lifesaver. So bookmark this page to get more tips and tricks, and how-to guide for your bling-bling Moto G phone.

Some guides are very short, some are quite long. Each Moto G how-to guide will try to help you solve one problem

This page is dedicated for  how-to guide of Moto G. All Moto G models are covered: Moto G dual SIM, Moto G with LTE, Moto G 2nd Gen (Moto G 2014)  and Moto G 2nd Gen with LTE.

This is a live page, so it will be regularly updated to add more and more guides  for Moto G owners.

If you want to download PDF version of the official User Guide in English and your own languages, please visit Moto G Manual page.

The following topics are now covered. More are coming….

  1. How to use dual SIM Moto G?

    Some Moto G models support dual SIM cards. In other words, you can use two SIM cards on one phone.  This guide shows you how to setup and use dual SIM Moto G (including dual SIM Moto G 2nd Gen).  Read on….  If you want o know how to insert and remove SIM cards from Moto G, please read this page.

  2. How to take screenshot on Moto G (Moto G screen capture)?

    Screenshot can be very useful when you want to share what’s shown on the Moto G screen. Android has a built-in method for you to take screenshot without using any apps. This guide shows you how to take screenshot on Moto G with hardware buttons. Read on…..

  3. How to use Moto G camera and change settings for the camera?

  4. How to use FM radio in Moto G?

  5. How to to access developer options in Moto G?

  6. Moto G wireless display: the problem and the solution

  7. How to use Moto G voice command?

  8. How to use Motorola Assist on Moto G?

  9. Meaning of Moto G notification icons

  10. How to Silence Moto G Notifications and Ringtones?

  11. How to reset Moto G pattern lock or passcode (if you forget them)?

  12. How to add custom ringtones for Moto G?

  13. How to reset Moto G?

  14. How to connect Moto G with PC through USB cable? (for Moto E and Moto X as well)

  15. How to use Bluetooth to transfer files on Moto G, Moto E and Moto X?

  16. How to use Wi-Fi Direct to transfer files on Moto G, Moto E and Moto X?

  17. How to block certain callers on Moto G, Moto E and Moto X?

  18. How to use Moto G safe mode?

    Moto G safe mode (as well as Moto E safe mode and Moto X safe mode) can help you find out the possible cause of some phone problems due to third-party apps. If wiping cache partition does not solve the problem, you may try to reboot Moto G into safe mode to find whether the problem is caused by some third-party apps. Read on to learn how to use safe mode on Moto G.

  19. Moto G USB OTG guide (also for Moto X)

    Moto G (including Moto G 2nd Gen), Moto X (including Moto X 2nd Gen(,  and Moto E 2nd Gen support USB OTG. This means you can easily expand your storage of your Moto G or Moto X. You can also attach USB keyboard and mouse, and other USB accessories to Moto G and Moto X. This Moto G guide shows you how to use USB OTG on Moto G and Moto X.

  20. Moto G5 Plus SIM card guide

    Everything you need to know about Moto G5 Plus SIM card: the correct SIM card size, the SIM card tray, insert and remove SIM card.

This Moto G guide explains to you the correct SIM card size for Moto G5 Plus and  how to use the Moto G5 SIM card tray, how to insert or remove SIM card for Moto G5 Plus.

Read on..

21. What’s new in Moto G5 and Moto G5 Plus?

In this post, some desired new features and improvements (compared to Moto G4, Moto G4 Plus and Moto G4 Play) in Moto G5 and Moto G5 Plus will be explained.

Read on.…

22. Top 10 new features in Android Nougat update for Moto G4 and Moto G4 Plus

Android Nougat for Moto G4 is a major Android udpate with many new features and improvement you should try.

This Moto G guide explains to you the top 10 new features in this Android Nougat update for Moto G4.

Read on…

22. How to install Moto G5 SIM card?

Many Moto G5 owners failed to install SIM card in Moto G5 due to vague illustration in Moto G5 user manual.

This Moto G guide shows you how to install Moto G5 SIM card(s) and micro SD card correctly.  For Moto G5 Plus, please check Moto G5 Plus SIM card guide.

Read on…

23. And  more to come

Please be patient. We are working hard to update this guide faster…

NEW!! You may also check the Moto G online manual on using Moto G features and functions.

If you have any suggestions or have any questions on using Moto G, please feel free to comment.

Reader Interactions

Comments

  1. Patricia C Vener says

    Is there a way to do a plain old fashioned directory based file search? The gui method sucks blue mud. I cannot find downloads that even the phone says exist. The “search” box is useless.

    Thanks!

    Reply

  2. Brenda says

    I just got a moto g and I am not getting all my text messages, I have been through the settings cant figure it out. I have in my messages it says under someones name 1 notification per day? or 3 per week ? not sure why help please.

    Reply

  6. Aleksandar says

    It is about moving apps to SD card for Mote E 2nd gen (Australia). The Apps list does not show “Downloads”, “SD card”. The Apps list only shows “All Apps” and then individual apps listed. Under “Settings” in Apps (to get there it requires to open the menu on the top right-hand corner of Apps), it shows only ‘Eject”, and two version of Format, no SD Card. NO Individual App shows “Move to SD” or any SD card. No mention of SD in the whole App page. No Apps mention on the SD card tab in the Storage and USB page of the Settings.

    Reply

  7. Peter says

    I have just bought a Moto G5 dual sim for use in the uk. It was purchased sim free as no network offers dual sim phones in the uk. I want to set it up so that I use one sim under normal circumstances but when I am not accessible through that sim (due to poor network coverage ) it will Divert the call to my second sim which will be on a different network (pay as you go). How do I set the phone up to do this as I can’t see anything about call Divert in the phone settings

    Reply

  8. Michael says

    Hello Team,

    I hope you’re well 🙂

    I bought a Moto G 2e Dual SIM Mobile a while ago and I’ve had a persistent issue with it from almost day one.

    I cannot take photos on the phone itself or install Apps from the Play Store (I could originally install Apps for a little while, but I could never take photos).

    Its says “Insufficient Storage / Please free Internal Memory…blah blah blah”…….BUT, I actually have over half of the Internal Storage left, which is at least 7Gb free. I shifted everything I could to the External Storage 6 months ago, another 16gb SD Card, but it’s still showed the same error.

    Thankyou kindly in advance for any suggestions or advice. I’m having a hard time researching a fix for this on my own.

    Best Regards.

    Reply

  9. Kimbra Buhrman says

    I have a Moto G 4 phone. I get minutes from meetings emailed to me and I can’t open the document. What and how can I do this.

    Reply

  11. Shlomo Phillips says

    When the phone rings the ringtone is immediately stopped and a voice answers asking me to accept or reject the call. How do I turn this off so the phone just rings with the ringtone? Its a Moto G, Android 5.1

    Reply

  13. parul says

    All images & songs are get deleted from my moto g2 . when I connected to PC . how can I get them back ?. please tell me .

    Reply

  16. yudi says

    This is yudi i ve moto g3 i want to use screen cast, bt i cant. i ve updated my phone till m601 but still not working . is there have any problem with my phone? or its not functioning plz help

    Reply

  18. grady says

    The ring tone, voice text and voice mail used to work find, had phone since Dec ’15, now nothing. How do I correct this problem?

    Reply

  19. Ruth says

    Moto G 3rd Gen after 6m update. How do I transfer WhatsApp photos from my phone to PC? My internal memory is full, despite having SD card with 32mg. (What a waste that was!) Don’t want to lose photos. When connected via USB shows on PC but says nothing to transfer. Have downloaded Motorola Device Manager but won’t load onto screen. Phone is absolute rubbish after marshmallow 6. Will be ditching asap. Very disappointing.

    Reply

  20. Christina says

    Is there a way to turn off the setting of pressing the volume buttons to take the pictures? I can’t figure out how to change this setting. Please help!!

    Reply

  21. Paula says

    Hi simon, I had no storage space, my phone turned off and when I turned on this things dind´t work:
    -Menu boton (the one of the middle that you can press anytime)
    -The bar that has wi-fi,gps,etc, doesn´t appear
    -Lock screen has dissapear!!!!

    I made space and now I have all my things in my internal memory, so space wasn´t the problem!!!
    Sorry for my english, greetings and hope you could help me

    Reply

  25. Josh says

    Hi Simon, I have had my Moto G2 for about 7 months now. The phone has been great for the most part. However, I play Game of War: Fire Age, and the phone has been going very slowly for the last month. It freezes in certain areas of the . I have cleared the cache partition, and it still acts the same. It used to run the game beautifully. Any advice?

    Reply

  26. Kevin B. says

    I have a moto g 2nd generation problem with swiping through apps. When I first got it the apps swiped from side to side and now they go up and down. I would like them to go back to side to side with apps and photos. How do I change it? or is there a way to change it back? Thanks in advance for your help

    Reply

  27. Sam says

    My phone has been locked using pattern and I have forgot the pattern. When I tried to use the device manager from other device, my phone only says it is locked by android device manager but does not let me type the new key. Also I am not prompted for forgot password using my gmail account in my moto g as well. Please suggest is there is a way to unlock the pattern without resetting the phone

    Reply

  28. venu says

    I have updated my moto-g to 5.1.1 and the issue is, i can not control music player through headset buttons. Is there any solution for this problem?

    Reply

  29. alyth says

    how do i switch off sound notification on motto g for facebook? since update earlier this year i haven’t been able to alter this and it is driving me nuts! thanks.

    Reply

  30. Ankur Jain says

    Hi Simon,

    Some time ago my contact pics were not sync’ing properly with google so I cleared cache and system data and in g+ app settings checked “Keep contacts up to date” and my problem was solved. I noticed a strange thing later, my contacts were merged automatically across complete phone book. This was random, contact a was merged with b with apparently no logic connecting them. For some contacts the email id only contact were merged with other phone numbers. When I manually separate the contact they get merged with other contact and I have to do “separate” at 2 3 places before they become individual contacts as they should be. Then again it shows 2 names for same contact, one with google account, one with whatsapp. Though I remember earlier this was not the case. When you open a contact there will be whatsapp contact and google contact both together.

    Do you know why this would have occurred ?
    How to fix this so no more merging happens ?

    I have unchecked the option in g+ which I enabled earlier.

    Reply

  32. WC says

    Simon,
    I know how to individually send contacts to voicemail but, is there not a way to send them ALL to voicemail at one time without painstakingly doing it one by one?
    Thanks for any help

    Reply

  33. Satt Aung says

    Hi Sir, I want to ask something. I have Moto G2 5.0.2 version. In original messagin app, when i send mesaage, there is lock like contact icon appre for my send mesaage. When i touch it, the lettet show ‘ this contact does not exist’. How can I do to show my picture? I also try to save my number. But it’s not work. If you have way help me please. Thank you very much. 🙂

    Reply

  34. Saurabh Jain says

    hi simon,
    i have read the your post regarding “Moto G wireless display: the problem and the solution”. But still i want to enable my phone wireless display (Cast Screen). I have seen many videos to enable this. But i can’t able to change the “build.prop” file.
    Can u please help me regarding this. that how can i enable the root mode in my moto G(2gen)? May service centre be helpful for me for this or not? If you not able to share the trick publicly then please give me the detail in mail.

    thanks in advance.

    Reply

  35. eMMe says

    I was offered updates by Google and wish to uninstall them since they seem to have taken over the whole look and way my phone operates…. How do I uninstall updates on the Moto G?

    Reply

  36. Beth says

    Call waiting on moto g is activated, but I don’t get a beep or vibration, so I’ve been missing calls

    Reply

  37. Nirdosh rimal says

    hi, i’m using moto G i instal hola lunch but all system change why? like icon, back buttom, miniusem buttom plz. help me to same same old one… i want to same same old system

    Reply

  38. srinivas says

    Hey hi simon. how do you do?.
    i’m using moto g 2nd gen.
    my phone is sluggish, damn irritating. help me out. plz. thanks in advance. ve gud day.

    Reply

  39. kavi says

    After updating lollipop my mobile automatically getting into a silent mode.reducing the sound..how to change

    Reply

  40. Mugunthan says

    hi, i am using moto g 1st generation. I went into my Storage settings.
    I noticed the miscellaneous files is taking up 1 gb including media, bluetooth, whatsapp, etc
    what is this and How Can I get My gb back?
    If deleting misc files will have an effect on phone performance

    Reply

  42. Wilson says

    How to know if my Moto G 1st gen with lollipop 5.0.2 is connected to data while in roaming? Earlier when I was having kitkat version, i was able to see it in the main screen itself.

    When I contacted the customer care, I was told that it is the ‘feature’ of Lollipop that it will not show if the phone is connected to data while roaming. Is it true?

    Reply

  43. Donna says

    My moto G suddenly doesn’t display any profile pics in Messenger. They were there last night. Now they are all blank. Please help.

    Reply

  45. night hawk says

    With my old LG phone if I sent a picture it would tell me when the other party opened it. Can Moto G do that too? That way I know they received it.

    Reply

  48. Dana says

    •Micro USB to USB Charge & Sync Cable–Is this what I need in order to download photos from Moto G to laptop?

    Reply

  49. rajesh says

    After upgrading to lollipop, the contact photo is not displayed while incoming call. The photo is appearing very dim with blacked over shade. When I attend the call, the photo is displayed properly then. There is no problem in displaying photo in outgoing calls. How to fix this? We are keeping the contact photo to see our loved ones when they call but it is not useful.

    Reply

  52. munna says

    After upgrading to lollipop in my moto g 1 generation my phone become very slow. I DID FACTORY RESET FOR 2TIMES even doe my mobile is very very slow
    Pls suggest me

    Reply

  53. Nidhi says

    Hi Simon, After upgrading to lollipop in my moto g 1 generation my phone has started showing data network connection. Even the phone become very slow
    Pls suggest
    Nidhi

    Reply

  57. Vivek Gupta says

    Hello

    I am using moto g 1st generation ,
    I have a query , I normally keep the background data off on my phone to restrict excessive data usage , but it happen quiet often that the background data gets enabled on its own and I have to switch it off again manually
    Is this normal ? and is there any way to turn background data off without it getting enabled on its own ?

    Reply

  58. Rukhsar says

    Hey there is a problem with my moto g 2nd gen .. After i updated it to lollipop i set my phone ringtone as well as alarm ringtone.. its also seen in the ringtone list but wen my phone rings or the alarm rings the ringtone i set does not play and wen i set my ringtone to a ringtone dat is already preinstalled in the phone dat time the phone ringtone plays …. Wat is the prblm ? What shld i do to set my choice of a ringtone ?

    Reply

  60. RN says

    I have downloaded songs from uc browser it s stored in file explorer nw I can’t hear the song next by next, after one song completes it stops again I have to press play in another song. How to hear continuesly one after another

    Reply

  61. AJ says

    I am using moto g 1st gen phone bought from India. After lollipop update, I feel phone is a little slow. Any remedies apart from backuo & reset ? One more issue with the brightness slider in quick settings ( that come when sliding finger down on screen ), on sliding it to left most side the brightness goes to 0, as if the screen is off. I confirmed from one nexus 4 user but they say that on their phone the brightness doesn’t go to 0. Normally also the brightness should go to minimum and not to 0. Any ideas ?

    Reply

  63. venu says

    Hi sir
    I am from India, i have updated moto-g 1st generation phone to lollipop. I am using data from my roaming sim and the problem is it is not showing H or H+ even there is active data connection. What is the solution?
    One more problem with my phone is during i am in call, automatically loud speaker is getting on and off. Is this problem with software or hardware?
    Thank you

    Reply

  64. anil says

    I’m using motoG 2. Installled go launcher in it ! Did not lyk DT so uninstalled it! Even aftr. Uninstalling launcher 3 is still remaining my gadget ? How to cmpltely remove go launcher ?? Assist plzz

    Reply

  65. vedika says

    hi, i own a moto g 16 gb handset. it doesn’t support jar ebooks. is there a way for me to read them?
    perhaps an app??

    Reply

  66. manoj kumar says

    Hi,
    Sir i have activate silent mode on my moto g 2nd gen but when I deactivate silence mode I can’t hear ringtone sound of my incoming calls

    Reply

  67. r.bartlett says

    Simon

    when I use the search function for emails it takes forever (longer than 4 hours so i give up) to search for a name. Is this correct?

    Reply

  70. Dyanesh says

    How to add my account in Moto G2 using 3g network? Whenever I try to add account it searches for WiFi network, but I do not have a WiFi network. Please help.

    Reply

  71. Avinash says

    My moto G has a problem with poweamp pro music player. If I use moto G with OTG pen drive of music files with poweamp pro & with wired headphones and take any call on headset mic in between listening music. I am not able to talk to another person on call but he hears my voice I am not able to hear him after disconnecting the headphone after listening on poweramp app

    Reply

  73. Paula Smith says

    Is it possible to transfer video from my moto g to a laptop running Vista Home Premium? The machine has Windows media centre and moviemaker installed.

    I installed the motorola device manager successfully, and connected phone to laptop. There does seem to be a video imported but I can’t play it.

    Reply

  74. munna says

    hi i using motog 1stgen in my mobile calender showing me only USA holiday list not indian holidays list so now tell me how to change my calender to indian calender and india holidays?????????

    Reply

  75. Manish says

    Hi, every one, I have a problem. please help me.
    A message “Restricted Access changed. Emergency service is blocked” always flash in my mobile.

    Reply

  76. dwarikesh Sharma says

    Hi Motorola Team ,

    I have MOTO G secong generation phonw and i am using it .I have a small problem that when i download a file from the internet after downloading i open file then everytime it ask for upload a file on the mobile network then click on ok button it start uploading a file in my library and after uploaded file i try to access it its star again downloading .i don’t want to store my file anywhere .I want that when i click on download folder and try to open it open directly .Please help me beacuse of this issue my network connetion take charge for it .Please let me know how to resolved this problem

    Thank
    Dwarikesh Sharma

    Reply

  77. manish says

    Hi
    I can’t enter message centre number in my moto g phone. And there for my sent message were not diliverig. Automatily save to draft.

    Reply

  78. Alekh shakya says

    i’m using moto g2nd gen n not able use pc internet on moto g 2nd after connecting my phone via usb tethering . I installed moto g device manager too. but can’t access pc internet on mobile. pls help me out from this……….

    Reply

  79. Robert Jans says

    Dear Simon, a question about default language/spell checker. I bought my Moto G (2013) in the Netherlands. I have everything that can be set to local (Amsterdam time, Dutch language, … you name it) for here in Holland where I live. However, if I write a text, as for an email, it doesn’t know Dutch since it asks for every word “double click to add it to your language library” (it says that in Dutch); it appears like the only language it supports is English. What did I do wrong in my settings or what did I forget to set right somewhere? My language settings clearly show Dutch (Nederlands) only and no English is marked anywhere where I can see. Any idea? Thank you. Robert

    Reply

  81. abby says

    hey simon can you explain any method to bring back photos deleted … on moto g 1st generation..
    or any method to list internal memory as usb device so that i can use “recuva”……… help me buddy..

    Reply

  82. sravan says

    I kept a download and the space was not enough to download so i stopped then i deleted my apps and make it enough to download but the storage space is not showing the exact space previously it shows 428MB after deleting my apps also it is showing 428MB. Please help me with this problem…

    Reply

  86. Karthik Dutt.G says

    Hi,can anyone check if they can access data from internal storage.?its all greyed out and dont get the options to do anything.

    Reply

  87. Robert Jans says

    Simon, can you explain what the difference is in Music, settings, audio-effects, between “Speaker and “Wired Speaker”? You can actually set a different equalizer for the built-in speaker vs a plugged-in headphone or other wired device? Robert

    Reply

  90. Donna says

    Help Simon! I desperately need to uninstall “visual voice mail”. Please, please tell me how to do this. I have no idea how I installed it in the first place. Thanks so much. d

    Reply

  91. Robert Jans says

    Dear Simon, I have a very particular app problem. I own a BMW i3 (pure electric). BMW has an app to see the status of the car, change settings, charge times, etc. It’s called “BMW i Remote” app in Google Play. It works on other mobiles but NOT on Moto G. Screen says: this app cannot be used in your region. Why not? BMW’s app is only one and universal. I live in the Netherlands. I have two other make mobiles at home and both have no problem. BMW Netherlands has never heard about this problem.

    Reply

  92. Tushar says

    Another query. I have been using a Blackberry, in which there is an application that allows the user to make notes or memos. Is there an equivalent in the Moto G?

    Reply

  96. munna says

    hei simon i cont send sms to my sim company(1908 for ppport). i want to keep PORT of my sim but it not working for “both sims” and coustermercare told me that tere is problem on my phone.

    Reply

  97. Ambuja says

    Hi,
    I am not able to send any files (like pictures, pdf files etc.) through Bluetooth to my laptop which is already paired. Surprisingly I am able to receive the files from my laptop. Earlier I was able to perform the same( both way transfer)
    This is also happening after restart of the phone also.

    Please help me on this.

    Reply

  103. Thomas T says

    I have this problem since I updated to 4.4.4 I started to noticed sometimes when I tried calling out I get Mobile Network Not Available. I either have to restart the phone or disable and then reenable SIM. It happen to both of my Moto G phones. This issue wasn’t there back before this update. Both phones are not rooted.

    Reply

  105. suv says

    Sir
    1. how can I change the black background in the app drawer menu ?
    2. When a open WiFi network is available my moto g notifies me just in the notification bar. There is no notification sound nor any notification LED blinking . How to fix this ?

    Reply

  107. SHUKLA ABHI says

    I HAVE ONE PROBLEM PLZ SOL IT????????????…………..
    I HAVE MOTO G.
    WHEN ANY INCOMING CALL IT IS NOT SHOW AT SCREEN,RING IS CLEAR SOUND BUT SCREEN AND ALSO HOME BUTTEN,BACK BUTTEN AND NOTIFICATION LINE IS HANG.
    PLZ SOLV IT.

    Reply

  109. hamza says

    Hotspot issue. I make a hotspot on my phone. It gets connected toy other devices but no internet access. I tried using it even on safe mode and it still doesn’t work. So can u plz help me.

    Reply

  110. sandeep adtiya says

    i have got a new moto g2… i have issues with fb notifications sounds…and fb messengers sounds.. can u please let me know… how loud the sound will be if i get a notification… and if i get a ping in fb meessenger… and also let me know how the sound will be wen my screen is off… for both noticiation and messenger…

    Reply

  111. Sreekanth says

    Hi sir,
    This is sreekanth….
    From last Seven months am using Moto g (8gb) version and recently i brought Moto gen 2.Now am planning to give my old moto g to my cousin,I tried to remove Email & Gmail accounts from my old Moto g but i can’t. What to do?

    Reply

  113. Anil says

    Hi,
    I am using moto g and I have below problem.
    If I am in a call and if I get a another call, I am not able to switch the call . any one please help me.

    Reply

  114. KIRENGA says

    My copy paste function not performing well anymore? Why? I use to be able copy from any app and psdte elsewhere, not anymore? What happened? Then MMS not working? And when I want to fwd an MMS as an SMS…guess what? Nope? Why such basic function not working?

    Reply

  115. kl says

    Hiii,
    Read some of the replies.. Very helpful…Unfortunately could not find what I was looking for..

    When I get a call..the music does not stop automatically if I’m using my headphones to listen to songs..so most of the times I end up missing calls..as I don’t that I call came in the middle of music

    Is there any setting to fix this?

    Reply

  117. Rt says

    I can’t find my audios which I download …….where can I find it and how to upload it in drive? I’m using MOTO G. Its a terrible confusion………is that each and every time I have upload the downloads and then share it…… Plz do help

    Reply

  118. jenifa says

    hi sir

    i am using moto G……

    unfortunately i delete all the details(in ES explorer SD CARD) in my moto g…. i want to replace it… is it possible

    pls help me………

    Reply

  120. Soven says

    I am unable to send outgoing sms from my MOTO G. It was working fine until it stopped working two days back. How do i fix this? Please help.

    Reply

  121. Auggy says

    I have a query regarding Contact Mgmt in a dual sim moto g phone.
    I am planning for a second Gen dual sim Moto G.

    I have one official sim and a personal sim,
    I want to know how to sync contacts without cluttering.
    Can i manage only one sim for Google account sync and the second sim contacts obver phone?
    Please let me know how you manage, if you own one.

    Regards
    and thanks in advance.

    Reply

  122. Niranjan says

    Hi…i cannot delete a contact fully on my moto g…when i try and delete a contact it says “this contact contains information from multiple accounts. info from read only accounts will be hidden in your contact lists, not deleted.”….how to permanently delete a contact?…

    Reply

  125. Aditi says

    hey there,
    My phone has been locked by android device manager,asking for some code to enter. However i never used any pin code for locking rather i used pattern. But, now its not showing to pattern unlock screen, only a keypad appears on the screen.
    Please help me!

    Reply

  128. tanvir says

    i upgraded moto g to 4.4.4 and i cant control files on my internal storage. i cant delete or open those files. are there any settimgs are there went wrong?

    Reply

  129. Vivek Gupta says

    Hello
    I want to know whether we can delete multiple contacts on the phone simultaneously rather then deleting contacts one by one
    Like in other phones i could select the contacts and the press the delete option once and all the selected contacts would be deleted , but some how i cant find this on this phone . please help

    Reply

  130. Menon Manjesh says

    Hello,
    Am facing a problem with my Moto E. Phone is getting SWITCHED OFF automatically and rebooting the very next second. its happening 2 or 3 time a day.. I did contact ‘motorola chat service’ and they advised me to use the phone in SAFE MODE, and CACHE CLEANING, and UNINSTALLING 3rd PARTY APPS; I did all of them.. but ‘automatically switch off’ problem is still happening.. why this happening? am totally fed up.. don’t no what to do.. please help..

    Reply

  131. suresh says

    Hi, I am unable to minimize the pages. When ever I minimize apps after that I could not able to get back Apps which I minimized.

    Reply

  133. KPAR says

    My husband and I both have Moto G’s, and have only had them about 6 months or so. I’ve never had a problem with mine but my husbands keeps going into emergency mode only, and he has to shut the phone off and turn it back on to be able to dial out, etc. I looked and from what I can see all of our settings are the same. Is there a way to fix this or is it a phone issue, network issue, etc? Thanks.

    Reply

  134. Hemanth B N says

    I had disabled mobile data on my MotoG which on 4.4.4 via Settings–>Data usage–>Mobile data–>OFF and after a day I enabled it back but since then MotoG is not connecting to mobile data. Wifi is working fine though. I tried multiple reboots with data enabled/disabled configurations but to no avail. I had even tried setting “Preferred network type” to 2G as well (I only use 2G connection) from 3G and rebooted, but still didn’t help. Please let me know how to get the mobile data re-enabled again.

    Reply

  135. Kartar Chauhan says

    I need to connect the internet in my PC through Moto G by USB because my PC have not wireless or hot spot facility. Please suggest me.

    Reply

  137. gaurav says

    Dear Simon,

    Thanks for updating us with moto g features.
    I need to know if we have speaker option in FM radio.
    Rgds,gaurav

    Reply

  138. Michelle Parrish says

    Yes you do because I tried it yesterday and it wants 9.99 paid some way. Thru credit card/pay pal.. no way to use it without it, so I’m not either.

    Reply

  139. Amrita H. says

    Hi. I dont seem to be able to share songs from google play music with my friend’s cell through bluetooth. Please guide me how to.

    Reply

  145. pravin says

    Hi,
    I had a issue with my moto g,after updating to android 4.4.2 and 4.4.4 Getting an error an automatic sim selection has been stopped.And sometimes facing isssue of call drop.Any suggestion..

    Reply

  147. pallav mukherjee says

    I have downloaded one app mobogenei but it stops install and blocked by google as it is from unknown source but it is showing in downloaded menu options but now i cant able to delete that what to do no options for delete is showing

    Reply

  148. munna says

    i have moto g mobile when my mobile completed its charging from 100% to 10% just i went to battery option in that i seen “42% of charging is taking only cell standby” and screen-20%,phone idle-6%,etc . now i need to know how to decrease the % of cell standby? so that i can grain more batter
    note: i kept my 2 sim cards but i kept ON only for sim1 and sim2 is always in OFF.
    i getting only 20hours charging per-day with out using eg:playing games,chating with frnds in any apps.

    plz tell how to get my battery life from 20hrs to 1day atleast

    Reply

  150. Tom says

    Hi Simon, I have dragged and dropped music from my PC using WMP to my Moto g. I want to listen to my music offline which I can do through the Google Play Music app. However I am reluctant to post my credit card details so I cannot use this service free. I can see in the music in the music folder using ES Explorer but so far it has been inaccessible to me. Can you please suggest a free app that will satisfy my need?

    Reply

  151. Darren says

    Our school has a wifi network that has a proxy. But when I try to modify the network details to input the proxy host name, port and other details, the ”dialog box” panel would not let me Save the modifications. The Save button at the bottom is not highlighted and cannot be pressed. How to fix this? Please help…

    Reply

  152. Vivek Gupta says

    Hello , I have installed the es file explorer and its working perfectly , I just want to know whether I can create new folders and add documents into them or not ?
    I could do this through my PC but I want to know whether there is a way of doing it through the file explorer or any other way simply without connecting it through to the PC

    Reply

  153. Helen says

    My problem is with the POP emails coming to the Moto G from my ISP. My Moto G keeps deleting older messages so that I only see the last 4 or 5. While in the email inbox today, it synced and 3 new emails arrived but all the old ones (including unread) just disappeared and I can’t find any command button to look at all emails, only unread, inbox, deleted etc. The emails are not being deleted from the server even when I delete them from the Moto G and that is in accordance with the settings I have choseen. When I download emails onto my desktop PC email program, the messages are deleted from the server, but once they are on my Moto G I don’t believe they should then disappear when they are subsequently deleted from the server (they don’t disappear from my husband’s Galaxy Tab). Where are the emails going from my inbox and how can I find them again on the Moto G (other than going into my desktop PC).

    Reply

  154. SIRISH HALLAN says

    When i put pin in security, a camera icon is displayed on the right bottom side of my phone. The camera works even when the Screen in locked. How do i remove the camera icon………… please help……. Thanks…

    Reply

  155. Tammy says

    After the recent KitKat update the color scheme of my contact and speed dial list changed. Is there anyway I can customize the color scheme to suit me?

    Reply

  157. hariom says

    in moto e teen patti indian poker is not downloading it’s showing filtering level dose’t allow this app.
    pls give me solution for this.
    how to close filter for downloading

    Reply

  159. Azizah Al Rasyid says

    Hey, sir! thanks for the post. its really helped me. btw, I need a little help. how to removing data usage in moto-G?? I can’t even remove some app or other. It keep notification itself, the data usage i use is about 2giga.. thanks..

    Reply

  163. MADHAVI RATHI says

    Hey. I just got my new moto g today. My problem is abit weird. i mean,the option for back camera is missing in phone. I dunno how to solve it. Also after taking a pic from d front camera,its saying “unfortunately,camera has stopped”. What d hell is this? Is this product old? Or THIS IS JUST A NORMAL ISSUE. PLEASE HELP. i NEED THE SOLUTION.

    Reply

  164. Vivek Gupta says

    hello
    I am facing an issue with moto g –
    when a call is on waiting, i try to answer it it says “unable to switch calls”
    This is only happening for my device , others are able to switch calls easily
    Please help

    Reply

  165. shubhi says

    dere is a prblm..evn m installing apps lyk facebuk or opera mini..dey r installd successfully bevt r nt shwng on apps or windows..evn my watsapp dp is nt chngng..wats d procedure

    Reply

  166. Neo says

    Hi,

    Every time i minimize a app like a game come back or reopens (even from task-bar) it restarts, losts all my progress in that game.

    Eg. playing candy crush, a call comes and you minimize the game and when returns it restarts from fresh, progress and one life gone.

    Not resuming from the same point.

    Plz guide a solution.

    Reply

  167. Satyam says

    How Could I Delete the unwanted word files from Quick office ??? There is No option for delete the files.. Aslo I have installed File manager . and Delete the files from there but Still files are available in quick office.. So kindly help me regarding this…

    Reply

  168. suvajit says

    I did factry reset to my moto g and now want to install the game data backup in my phone which is to be placed in obb file but it is not showing the obb file.plz tell how to get the file

    Reply

  169. Kyri says

    Hello Simon,
    Thanks for all the great tips, I’ve got the hang of my moto g far quicker!
    I’ve been trying to find out how to display a little number over apps like messaging, email, whatsapp. phone, which shows the number of unread messages. It’s a great feature on my old iphone and Samsung android phones but it doesn’t seem to be on this phone – unless I’ve been too thick to find it. Can you point me in the right direction please?

    Reply

  170. Srikanth says

    Hi Simon, Thanks for all the solutions it really helped me to learn about MOTO G.
    Could you please let me know how to search Senders name in default messaging (SMS) app currently it is searching for sms contents 🙁
    I was a iOS user, there we can search for sender of the message.

    I really appreciate for all the help you are doing. hope my problem also will be solved. Fingers crossed 🙂

    Reply

  171. Andy says

    Hi, can anyone help?

    I am used to Blackberry and have switched to Moto G, mainly for work. Still getting used to it but my big struggle at the moment is filing emails. I need to file my incoming emails into a file structure in Outlook (temporarily before they are archived). The problem is that there are over 200 folders. On the BB I could search for the folder by starting to type the project name or number and it would fine the folder. I don’t seem to have that option on the Moto G. I can’t scroll through hundreds of folders to find the right one every time I need to file and email!

    Thanks
    Andy

    Reply

  172. Andy says

    Hi, can anyone help?

    I am used to Blackberry and have switched to Moto G, mainly for work. Still getting used to it but my big struggle at the moment is filing emails. I need to file my incoming emails into a file structure in Outlook (temporarily before they are archived). The problem is that there are over 200 folders. On the BB I could search for the folder by starting to type the project name or number and it would fine the folder. I don’t seem to have that option on the Moto G. I can’t scroll through hundreds of folders to find the right one every time I need to file and email!

    Thanks
    Andy

    Reply

  174. Jitendra says

    Hi I am using moto-g mobile. Frequently one of the sim is not able to work even the dual sim mode is selected.
    What to do and why it is raising?

    Reply

  175. Jaison says

    1. How to delete an an installed app in MOTO G KITKAT?

    2. Destination of received files in MOTO G KITKAT?

    3. how to stop notifications of kitkat 4.4.4 in my 4.4.2 moto g?

    Reply

  181. mfm says

    It is posible to make the moto g when receiving a call first vibrate and then ring with scalating volume? I have found this characteristic in cheap flip phones but I do not know how to replicate this in behavior in the moto g.

    Reply

  182. Nidhi says

    Hi i bought moto g 16 gb recently and it always reboots. Sometimes power button doesnt work.
    I uninstall some app in safe mode but the problem is still there…pls guide me what to do..

    Reply

  183. bhanu says

    Sir,
    I am using gmail and email application in my moto g but there is a problem. My sent folder in both the applications does not shows the recipient’s name but writes as ME. there is no solution on internet for this please help

    Reply

  184. karthik says

    Hi
    I have faced one Prob in my MOTO G frequently. Network has been droped while speaking with people and the call has been ended and it takes 15 to 30 secs to reconnect the network. anybody have this issue in your MOTO G?
    Team can you help to solve this issue permanently? some of my friends too have the same issue.

    Reply

  186. Ben says

    HI, when i connect my G to my computer via USB – I can immediately access the files on the phone through my Windows Explorer! Is there a way to protect these files with a password?

    Reply

  188. pravi says

    sir i want to use my moto-g phone internet connection to run my PC(computer) internet connection. how to perform it?

    Reply

  189. jayesh says

    Hi
    I cannot connect my Moto g to my Pc Through USb . it keeps on connecting and loosing its usb connection. I did install Moto device manager . I am using Windows Xp sp3 . please help

    Reply

  190. Mike Beal says

    I have spent a significant amount of time trying to set a custom notification sound and ringtone. I used to be able to record something and set it, simple as that on other phones, however with the Moto G its not that simple. originally i tried a voice recorder and used the app options to set as ringtone, but when I check settings it says “Ringtone- none”. So then I tried ringtone maker app, did the same thing, recorded something and tried to set it to no avail. I went a step further and got a file manager app to try and manually place the audio file into the media folder that contains all the default ringtones/notifications but it gives me an error saying its a read only file system… I even got a converter and tried .ogg (type for default notifications).. This is a real piss off, as I just want to simply set my sound to something personal that I enjoy… Can someone please help me here, is this possible??

    Reply

  191. karthik says

    The android obb file in which my game data is there it automatically getting deleted but apk remain intact wats going on?

    Reply

  193. Mukesh Pandey says

    I didn’t get USB cable to connect with my PC,,,so there is any other way to connect with my MY PC.

    Reply

  194. chaitu says

    This can be done through “es file explorer” or any file manager. Select the file and move it to the desired folder you want.

    Reply

  195. Thoungamba says

    I wanna know why I’m unable to installed apps received via Bluetooth (unknown source also checked ).

    Reply

  197. Madhav says

    My phone is locked with NUMBER LOCK but it is not opening. So tried to do hard reset but when I am selecting the recovery button it is showing only Died android image with NO COMMAND below. But NO instructions is displaying on the screen.

    Reply

  198. Aditya Vadnere says

    I really want to know that does Moto G cam has self timer? Does it really have only 6-7 basic options as settings?
    just w*f…m a photographer i really needed some more settings..at lest self time..thats a basic one…
    what should i do? do i need to update or something or do i need to download any app?
    Yesterday only i updated all apps from play store including Moto camera.
    Any1 can help?

    Reply

  199. divvi says

    Im not able to connect to google play store icon on my moto g.I tried to connect it through Wifi.Im able to open my gmail n all.Even my friend is facing the same issue.We bought our phones just 3 days before.Please help me.

    Reply

  200. munna says

    i using internet with my sim and i not getting much speed as i using wifi but it was not opening half fast of my wifi ? and how to change 2G to 3g????????/

    Reply

  201. munna says

    my friend have a moto g mobile he going to USA he want to use his phone in USA so is this possible to change any software or settings to use motog Indian mobile to USA ?

    Reply

  202. Shruthi says

    Hi,
    I am unable to transfer pics from my laptop to Moto G.

    Error:
    ——–

    The device has either stopped responding or has been disconnected.The camera may not support copying files from your computer.

    Please help.

    Reply

  203. priyanka says

    how to tranfer all pic in one file when taken from different places like if i m downloading form facebook a new folder is being created and if cliking a pic a new folder as camera is created now i want all the pics to b in single folder..

    Reply

  204. joe says

    my phone is automatically SWITCHED OFF from last 2days ,it has happening like that only from 2days. i did factory reset also but it was same problem

    Reply

  205. munna says

    i transferring files from PC to mobile and i kept mobile display Off for 15sec, when the display is off then the files r not transferring and also i cnt edit the name of the file which already in the mobile

    Reply

  206. munna says

    IF THE BATTERY IS 50% THEN HOW TO KNOW HOW MUCH HOURS WILL THE BATTERY WILL GET to 1%, IF WE KEEP PHONE IN NORMAL MODE(not using wifi,data,only calls and sms).. is there any option to check remaining hours of batter or suggest me a support app for motog mobile?????????

    Reply

  207. Necromancer says

    I have a 16 GB Moto G and every time i download something from the play store, it restarts the download after reaching halfway. at first this problem wasn’t there but now i download a 5 mb application in one hour. i have not restricted any data or put any limit. some apps i can’t even download at all.

    also some games are lagging as well…i don;t know if they are connected.
    please help!

    Reply

  208. saurabh says

    hi simon
    how do i sync my facebook contacts on my moto g. There is no separate option for adding a fb account in account settings.

    Reply

  209. munna says

    How to stop background running apps to save battery? My battery pickup was very low due to background running apps plz tell how to stop it? I installed battery saver app but it was stopping background apps for due minutes only and after that again apps are running

    Reply

  210. munna says

    How to OFF vibrate when I am typing on chrome internet? Can u tell me the option where I can find it to off

    Reply

  211. shammy says

    Hi, when I am trying to delete any message(sms), simply I go to messaging then open that thread, then i am selecting that message which one I want to delete, In 90% time I am deleting message details, not delete option pop-up. most of times I am not able to delete messages. my default sms app is messaging.

    Reply

  215. munna says

    i cannot send sms to my sim company(vodaphone) with moto g, when send sms to my sim it showing msg not send , the problem is for both 2 sims, can any one help how to solve this problems.