Moto G Phone Guide

How to connect Moto G with PC through USB cable? (for Moto E and Moto X as well)

You can connect Moto G, Moto E and Moto X with your PC or Mac to transfer files, backup data, and update your Moto devices.

Update 1, at the bottom of this page, added section: My phone is shown as empty in Windows Explorer after updating to Android Marshmallow.  If your phone is recognized, but there are no files shown in Windows explorer, you should read this section to change USB option to MTP mode.

USB cable connection is probably the fastest way for transferring files between your Moto G and PC.

This guide works for Moto E, Moto E 2nd Gen (Moto E 2015), Moto G 2013 (Moto G 1st generation), Moto G 2014 (Moto G 2nd generation) , Moto X 1st generation and Moto X 2nd generation, although in the text, Moto G, not all these 8 devices, is mentioned.

Why/when I need Connect Moto G with PC?

All Android devices can connect to PC through an USB cable. For developers, this is very useful for them to test and debug the  apps through ADB shell.

For most Android users, we use this feature mainly for transferring files, photos and videos.

Moto G is not an exception.

You can easily connect Moto G with PC through USB cable. Once Moto G is recognized by the PC, you can:

  • transfer files between Moto G and the PC;
  • take screenshots for Moto G if you want to take a lot of screen shots. For occasional users, you can always use this guide;
  • share your mobile data connection on Moto G with the PC (USB tethering);
  • run ADB commands;
  • update Moto G firmware;
  • and more…

How to install Motorola USB driver on PC so that you can connect Moto G with PC?

To  connect Moto G with PC through USB, you must install Motorola USB driver on the PC.

Motorola named the software as Motorola Device Manager, which  contains USB drivers and software to connect your Moto G  with PC using a USB cable.

You can download the Motorola USB driver for your PC or Mac from: https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481 (or: http://goo.gl/DPA8E3)

connect Moto G with PC_download_motorola_usb_driver_

Once the software is downloaded, you can then install it as other software packages.  You need Administrator privileges to install the Motorola USB driver.

On Windows Vista or Windows 7, it is better to run the Motorola USB driver installer as Administrator (even if you are already a member of administrators). You can right click (instead of double click) the downloaded Motorola Device manager 2.4.5, choose “Run as administrator” as shown below:

connect_Moto_G_with_PC_USB_install_motorola_USB_driver

You should get the normal security warning on installing  new software. After acknowledging it, the installation of Motorola USB driver starts.

connect_Moto_G_with_PC_USB_install_motorola_USB_driver_step1

After clicking Next, you have to agree the terms and conditions of Motorola device manager.

Once you agree the terms, the installer starts to install Motorola USB driver files on your PC.

connect_Moto_G_with_PC_USB_install_motorola_USB_driver_step2

The installation of Motorola USB driver will take a few minutes. During this period, it may ask you to close some windows.

Anyway, if the installation is successful, you should see the following screen:

connect_Moto_G_with_PC_USB_install_motorola_USB_driver_step3_finished

Although it is not required, you can reboot the PC before trying to connect Moto G with PC.

How to verify Motorola USB driver  installation?

You can verify Motorola USB driver installation in Control panel–programs and features.  You should find two entries there as shown below:

connect_Moto_G_with_PC_USB_install_motorola_USB_driver_verify

On Windows XP, Vista or Windows 7, you can also find the Motorola Device manager in All -Programs.

On Windows 8 or Windows 8.1 PCs, you can type Moto in search box and the Motorola Device manager should be listed.

connect_Moto_G_with_PC_USB_motorola_device_manager_windows_8_1

Please note, it is NOT necessary to start the Motorola device manager if you want your PC to recognize Moto G. We will share with you the usage of this software in a future guide.

How to connect Moto G with PC through USB cable?

Once the Motorola USB driver is installed in your PC, you can simply connect Moto G with PC through a normal USB cable.

In some regions, the USB cable is not provided. You can get any micro USB to USB cables from any computer shop. Most Samsung USB cables should work as well.

Once you connect Moto G with PC through a USB cable, Moto G will be recognized by the PC. Moto G, by default, will be listed as a normal media storage as shown below (actually the screenshot is for Moto E):

connect_Moto_G_with_PC_USB_conencted_as_MTP

So, you can manage/transfer  all files as if the phone is a USB storage.

On the phone, once you connect Moto G with PC through USB cable, you should see a notification

connect_Moto_G_with_PC_USB_notification_on_moto_G

What are the two modes of USB connections when I connect Moto G with PC?

By default, when you connect Moto G with PC, the connection is established as a media device through Media Transfer Protocol (MTP).  This is usually called media device mode or MTP mode.

This is one of the most reliable protocols for transferring files between PC and Moto G.  All files can be transferred through such a connection.

connect_Moto_G_with_PC_USB_connection_modes

The other connection mode is camera mode through Picture Transfer Protocol (PTP).

Under camera mode, only picture folders are accessible in your PC. So, you cannot transfer music files or other types of files.

Please note, camera mode does NOT use your camera on the PC.

What I can do after I connect Moto G with PC ?

As mentioned earlier, you can do a lot of things after you connect Moto G with PC. We are preparing some guides for you:

  • Transfer files between PC and Moto G (you already know up to now, if not, post your questions in the comment section below.);
  • Take screenshots for Moto G from a PC (coming soon…);
  • Update Moto G through USB connection (coming soon…);
  • Share Moto G mobile data connection with PC (Moto G USB tethering) (coming soon…);
  • Run some ADB commands (coming soon…);

FAQs on Motorola USB driver and how to connect Moto G with PC through USB cable

 Q1: My PC is running Windows XP SP2 (or SP1), can I connect Moto G with PC through USB cable?

A1: No, Windows XP SP3 is required for the Motorola USB driver.

 Q2:  Is this guide for Moto G (1st generation) or Moto G 2013 model only?

A2: No, this guides applies to most Motorola Android devices. This guide was tested  for Moto G (1st generation), Moto G (2nd generation), Moto X (1st generation), Moto X (2nd generation) and Moto E. But it should work for other Android devices from Motorola.

Q3: My PC detect my Moto G (Moto X, or Moto E) after I connect Moto G with PC through USB cable, but in Windows Explorer, the phone is empty.

A3: you need unlock the lock screen one time after you connect Moto G with PC. For security reasons, the contents are not shown unless the lock screen is unlocked once. This is to authenticate yourself as the proper owner. You can imagine if your phone is stolen, you do not want the thief to access your files on the phone.

Please note, you need only unlock the lock screen once for one session. It is not necessary to keep it unlocked all the time.

If your Moto G, Moto X or Moto E have been updated to Android Marshmallow, please read on.

My phone is shown as empty in Windows Explorer after updating to Android Marshmallow, if I connect Moto G with PC (for Moto X and Moto E as well)

In most regions, Moto G 2015 (Moto g 3rd Gen), Moto G 2014 (Moto G 2nd gen), Moto X 2014 (Moto X 2nd Gen), Moto X 2015 (Moto X Pure, Moto X Play, Moto X style), and Moto E 2015 were updated to Android Marshmallow 6.0 already. Some of the common issues in Moto G Android Marshmallow update, and solutions, were detailed in this post.

Some owners may find that no contents of the phone is shown in Windows explorer, even after the lock screen was unlocked once after it is connected to PC.

This is normal in Android Marshmallow. 

After you connect Moto G with PC, you should find the USB icon in Moto G home screen as shown below.

connect_Moto_G_with_PC_android_marshmallow_1

Now, you can swipe down from the status bar (top of the screen)once with one finger to access notifications.

You can find the USB notifications. You may not have the first one.

Tap USB for charging as shown below.

connect_Moto_G_with_PC_android_marshmallow_usb_for_charging

After tapping USB for charging, you now have 4 options:

  • Charging only. This is the default settings for Moto G, Moto X and Moto E. In some phones, the default may be MTP+ charging.
  • Transfer files (MTP). MTP mode can transfer all types of files.
  • Transfer photos (PTP). PTP mode can only image and videos files.  If PTP mode is enabled, you will find only photos and videos are available in your phone from Windows Explorer.
  • MIDI. This is not relevant when you connect Moto G to PC. MIDI mode is used only when you connect  a MIDI device (e.g., MIDI keyboard) to Moto G, Moto E or Moto X.

Tap Transfer files (MTP) as shown below.

connect_Moto_G_with_PC_android_marshmallow_MTP

The notifications for USB now changes to USB for file transfer as shown below.

connect_Moto_G_with_PC_android_marshmallow_usb_for_file_transfer

Now, check the Windows Explorer on the PC and you should be able to find all contents in Moto G.

For SD card related issues in Android Marshmallow, please check this guide.

Do you have any problems to connect Moto G with PC through USB cable? Please let us know in the comment box below.

More step-by-step guides , tips and tricks for your Moto G phone are available at our most popular Moto G how-to guide page.

Reader Interactions

Comments

  1. Kirumira Henry says

    My Moto G has been getting recognized in a computer but it’s now not being recognized only charges!! What could be the problem??

    Reply

  2. Steve says

    Utterly useless. I tried to install Motorola Device Manager on my Apple laptop, but it wouldn’t install. I have Android Transfer, but it will not move files from the computer to the phone, only from the phone to the computer. I tried downloading about half a dozen apps to transfer data from the old phone to the new phone. Nothing works. I’m going to get professional help tomorrow or the next day. If they can’t do it, the new phone is useless. It’s going back in the box and back to my new cell phone service and I’ll just continue with the old phone and old service.

    Reply

  3. Dave says

    I´ve tried with multiple usb cables and different pcs and my moto 3G still isn´t recognized but it does charge with any cable and any pc.

    Reply

  5. Cecile says

    My boyfriend and I have the exact same mobile phone (motoG 3). When I try to connect my phone to my laptop, nothing happens, but when I connect his mobile phone everything works just fine. I am using the same cable and everything. If I turn off my phone it will recognize the phone for a second (or at least my laptop gives of a beep), but that’s not of much use since the phone is shutting down. Anyone who can help?

    Reply

  7. Daryle says

    On moto E 2nd gen I can’t get YouTube or music player to play through house stereo via USB cord all our other phones will. What can I do. Is something off?

    Reply

  8. Bharatlal Chaudhari says

    How to connect Moto e4 plus to a non Android TV using USB.i tried connecting it but it doesn’t get connected.pls help

    Reply

  9. Prabal Sen says

    My Motog(5) mobile handset, using Android 7.0 could not be connected to the PC ( Windows 7) through USB cable. It shows the device in PC but contents are not shown. Option “Import files and pictures” displays a message as “No pictures and videos are shown in the device “, although there are more than thousand pictures and videos in the mobile set. Screen was unlocked. None of the options viz. -“USB for Charging “, “Transfer Files” and “MTP Mode” could be found. Kindly help.

    Reply

  10. Eileen says

    OS upgraded.
    Lost all 1100 photos on my SD card.
    They are long gone – none of the retrieval software can recovery them.
    I am beyond devastated –
    Now trying to get what’s left on the phone onto my PC so I can salvage this mess.
    Not recognizing Moto G3 when connect to PC (it used to)
    Downloaded device manager.
    Now see the phone but empty in file explorer.
    Tried to use the “transfer pictures” option, says none on device.
    I have screenshots, gallery and SD photos on phone
    What is going on here?

    Reply

  11. liz says

    i have a moto g 2nd generation.
    screen is black due to phone falling into water. all else seems to function.
    ive downloaded the device manager.
    the pc recognises my phone then tries to sync with device manager but says set up was not complete and no link to phone. ive downloaded the device manager twice and it says successfully downloaded?

    any advice appreciated!

    Reply

  12. Nasreen says

    Hi ive updated my moto g3 to marshmallow for quite a while now but just got round to formatting my memory card in order to add/remove file via usb ( before i was removing the memory card from my phone each time i wanted to add/remove files). when i connect it to the computer after trying two different usb’s my phone was recognized by the computer as MOTOG3 but when i click on it there are no files shown?? I thought formatting my memory card would solve this problem? please help!!

    Reply

  13. Bob says

    I have a Moto G (1st generation, I believe). It used to be simple to connect it to my PC (Windows 8.1) via USB cable and transfer files from the phone to the PC. Upon connection a small window would pop up showing various folders containing files, allowing me to copy and paste files of my choice. But, more recently when I connected the USB cable nothing happened. There was no pop-up window. I learned to check settings to see that Media device (MTP) is selected, but still nothing. (I can however transfer photos from the phone using the Camera (PTP) setting.) So, I found this site and followed the advice. I downloaded and installed Motorola Device Manager. I see the two programs in Control panel. The Device Manager icon appeared in the system tray, and when I clicked it some additional set-up occured (apparently). After that the icon disappeared, and I don’t know where it is. I’ve tried to transfer files using Media device (MTP) but I get the same results as before I installed Motorola Device Manager. I’ve tried several different USB cables. Only once did the “Connected as a media device” notification appear on the phone when I connected.

    Reply

  14. John D says

    OK, so I installed the MDM on both a PC running Win 7 and a brand new Macbook Pro. On neither machine does the phone (Moto X Pure Edition) appear. The phone charges OK but that’s it. How can this be fixed?

    Reply

  15. Karthik says

    HI,
    I installed the Motorola Device Manager on my Windows XP Professional SP3. I could see the programs in control panel add./remove section – Motorola device Manager and Motorola Installation version 6.4.0. But however when I change the USB charging mode to Transfer files PTP mode, still I could not see the Motorola Icon in the My Computer – List of drives. I even rebooted both the PC & my Phone. Still finding issues.
    What could be the reason kindly help. Thanks

    Reply

  16. Amy says

    I connected my Moto X to my PC via USB and my phone said it was charging. However the USB notification bar was not showing up on my phone, so I cannot chose the correct mode to upload my photos. My PC will not upload my photos and videos from my phone. Please can you help?

    Reply

  18. Ted Burnside says

    Followed instruction on downloading the G4 USB driver but still cannot access the files on the phone via windows 7.

    Any advice?

    Reply

  19. Liju.lazer says

    hi, when my moto g 1st connected to computer it got connected but i accidently unchecked mtp and now i cant connect my phone to pc, but once it is connected via usb cable its charging but not showing the notification to choose the usb connection type

    Reply

  20. John says

    Hi, I had a Galaxy S4 (actually 3 of them in 2 years) and had recently backed it up to my PC with Kies. Then the Samsung OS started glitching and rebooting 20-30 times to get a stable boot that would only support texting without crashing (happened on 2 of them), then the screen broke, so I bought a Moto G3 as a replacement to see if it lasts longer with fewer problems. My issue is that with the broken screen and the booting issues, I can’t just transfer all my data from the S4 to the Moto directly from phone to phone.

    Can I transfer the Samsung backup files on my PC to the Moto directly, in order to bypass the need for both phones to be working?

    Reply

  21. Weng says

    Hi, I have a Moto G-EXT [from Concumer Cellular]. got it over a year ago and had it updated twice–Spet.2015 and the recent Marshmallow -android 6.0. I’ve had similar experiences with other folks here after this last update about the “portable sdcard”. I have a 32gb sandisk microsdhc.
    Based on the discussions in this forum to date, I AM NOW ABLE to view the phone internal and sdcard storage folders on my Windows 7 PC. Except the existing data from my sdcard are not visible when viewed from my PC. I know they’re there because I can see them from my phone’s file manager app. They are all app-accessible from my updated Moto G-EXT. I mean the apps on my phone can open the files and I can view and modify them, but I see NONE of them on my PC’s Windows Explorer.
    SO … Can you explain this discrepancy?
    Thank you…

    Reply

  22. Jennifer says

    I purchased a Moto G a little over a year ago and the battery went bad and it won’t turn on except for the boot screen. If I try and transfer files from the phone to my PC with it in this condition will it work?

    Reply

  23. abhijith says

    Hi …. I own motog3 (lollipop). After connecting it to PC ,the PC is unable to detect it & not even charging of the device is possible through usb. The usb slot is ok as charging can be done through the charger. Plz provide a solution.

    Reply

  24. Bhushan says

    My motorola G2 was recognised by Sony Bravia but now it isnt nor is my PC windows XP(first they did but now arent)

    Reply

  25. pooja says

    Hi,

    My dell laptop with windows 10 is not recognising my moto g2 phone. My phone is charging when I connect it to laptop usig usb cable but no notification comes in the laptop or the when I connect. USB configuraton is set to MTP and I have tried switching debugging option also. Please help.

    Thanks
    Pooja

    Reply

  26. David says

    I use window sp3. I install motorola device manager, but when I plug my MotoG2 to the computer, it said that new hardware needs to be installed. My PC cannot recognize the phone at all.

    Reply

  27. Chris says

    I had about 300 photos on my Moto 3g. I connected it to my PC running Ubuntu 14.06. I selected MTP to use the USB for file transfer but the Files app only found 29 of these photos in /DCIM/camera. I successfully transferred the 29 files but there are now 275 files that are ‘invisible’ to Ubuntu. How can I get the PC to see these files? My phone has Android 6.0.

    Reply

  29. Robert Williams says

    Just got a Moto E gen II from Republic Wireless. What a piece of crap. Much prefer the older Defy. Anyway, MTP mode will only transfer certain types of media files: mp3, wma are ok, m4a is not, nor any any “non-media” files. My phone doesn’t appear to have the developer options/debug either.

    The older Defy connected as an external harddrive. None of this “media” nonsense. You could do anything. What is wrong with these corpses?

    Reply

  31. Ajay says

    I have Moto G2 which has been updated to android Marshmallow, but my phone is not able to connect to my PC even though I have updated its software (Motorola device manager and other one as you shown up ion the page), I have bought new data cable i have tried everything on your page
    Still it is not able to connect even though it is not charging
    It doesn’t show any thing on the PC/laptop as well as on phone on connecting with the USB cable.
    Please help me out

    Reply

  32. Omkar Vaidya says

    Hello, My Moto X Play not showing “Connected as a camera” . I am trying to connect it to win8. I have connected once but now its not showing any notification .. please reply fast

    Reply

  33. Jiya Gupta says

    even after following all the above instructions my phone moto g 2 is recognized by the PC but all my photos and files are not shown on the PC. I can only see a few of them , but not all of them. My android version is 6.0. Can anyone help me please

    Reply

  34. Ross says

    Suddenly I cannot transfer pictures from my Moto G to my laptop. Used to work just fine. I did pull the SD card, and the computer reads that just fine. And the phone has all my pictures. When my USB connected, the computer says the phone is empty! Ideas?

    Reply

    • Ross says

      Ross to Ross: follow the instructions at the bottom of the page (just before these comments section) and it should be just fine. And yes it did work (memo to self). Something Android did to screw things up, not the fault of the phone or the computer.

      Reply

  35. Fanny says

    hi,
    I did everything as written on this page.
    But it still doesn’t work. I have a moto G 2nd generation and it already upgraded to android 6.0.
    I don’t get the notification bar anymore, because of that i don’t have a USB icon in Moto G home screen as shown earlier and can’t swipe down from the status bar to access notifications.
    My pc still says that my device is empty.

    I’d like to add that I don’t get ANY notification anymore: Facebook, Viber, Whatsapp, Skype, Outlook, and my phone messages.
    Finally my middle button doesn’t work. I already tried a clear cache (here I also did everything as suggested on your webpage) that didn’t change anything.
    Now I’m up to making a factory reset that’s why I’d like to transfer all my data on my computer, but this doesn’t work either.

    Can you please help me?

    Reply

  36. Bob says

    Unable to download Device manager for Moto G 3rd gen – ‘Unspecified error’. Have 64 bit Windows 7. Any suggestions?

    Reply

  37. Ken says

    Hi,

    Can anybody tell me if I can access MirrorLInk on my Moto G 2nd Generation. I have just bought a new car that uses it and would love to have my phone connected to it for maps etc. I was wondering if there is an app that I could install.
    Thnaks

    Reply

  38. ARJUN K K says

    HI, I am using XP Service pack 3 andI have installed the motorola usb driver. However , while I connect my Moto G3 the sysytem is not detecting the phone even after I switched to MTP. Kindly help me.

    Reply

  39. Carla says

    Hi there,

    I just got a Moto g 3rd gen and am trying to connect it to my pc in order to mount it as a diskdrive.
    My Acer Asprire R 11 is an notebook/tablet with windows 10.

    After installing Motorola device manager my computer still does not detect my Moto G. I’m beginning to get very dissappointed with the phone as all the HTC phones I have had in past past just automatically connected flawlessly to my computers trhough USB.

    Does anyone know what the problem is why moto G still is not detected?

    Cheers
    Carla

    Reply

  40. Ken says

    Hi, I have a MOTO G 2nd generation and downloaded new software yesterday.

    I have continued to have problems seeing data on my PC. I managed to get into developer options and confirmed USB Configuration as MTP. I did this last night by changing to another configuration ie charging only, changing back to MTP and re booting phone.
    However this morning when I went to transfer some music from PC I was unable to see the phone contents again, it saying folder is empty. Again I have changed to a different configuration and then back to MTP and now find it works.

    I would appreciate any comments / help on this as it is clearly unstable as it is.

    Thanks

    Ken

    Reply

  41. HSM says

    I do not see USB icon on the top of screen even after connecting USB cable. when I open the drove Motorola drive in PC it i showing empty. Please advise

    Reply

  42. Alex says

    I have a moto g 3rd generation I got about a month ago and it is using Android 6.0 and when I plug a USB into the phone and the computer one of two things happens, either nothing, or the computer shows the Moto g but when I open it the folder is empty. Also when I plus the USB in the is nothing on the phone to show the USB is plugged in other than the fact it is charging. It’s like my phone doesn’t know it is plugged into a computer and there is nothing in the settings on the phone that says USB or allows me to edit how the USB connection function works. Any ideas?

    Reply

  43. Millie says

    Hi,
    I’m having trouble viewing my files on the PC, I have a Moto G3 and updated the software to Marshmallow. When i connect my phone to the PC via USB it comes up as “MotoG3” icon on the PC when i click this it shows the storage for both internal and SD Card and how much is been used/free. When i click on the SD storage to views the files on the SD card it says “folder is empty”, but when I use a SD adapter all the files show up. The phone is unlocked when I try to view the files on the PC, i have also selected the “Transfer files (MTP)” option when doing so through the notification bar.

    *After updating to Marshmallow, i have choose the option to use my SD Card as PORTABLE storage.
    *Also after the update, it has copied my pictures from the SD card to the internal memory yet i cannot view the files to delete them when i connect it to the PC or on the phone itself.

    Please help, it is very frustrating that i have to put the micro sd in to an adapter in order to view/copy/delete/add files. i never had an issue with lollipop but this is making me hate the Marshmallow update!!!

    Reply

  44. Shivambi says

    Hi…. I’m using moto g2. Recently i have updated my android version now it is android 6. From the next day of up gradation i’m facing problem to transfer my pics from my phone to pc. whenever i connected my phone with my pc it’s only showing the internal memory contents. It is showing my sd card and its space used as well, but as entered in the sd card folder it’s not showing any pictures,files,apps etc. I really don’t understand why its happening because before the android up-gradation it was working perfectly. This is the first time i’m facing problem with my phone. Plz help

    Reply

  45. Axel says

    Hello! I’ve been trying without success to connect my Moto G to my PC (windows 7 ultimate 64bit sp1). I’ve installed the motorola device manager, trying the USB options both PTP and PTP, the USB depuration mode both on and off, trying with different USB cables, and nothing seems to work. The phone always shows as charging, but never shows any notification on pc connection, neither on the PC (it doesn’t appear on My Pc, nor on the dispositives and printers option on control panel). If somebody can tell me what to do, I’d reeeally appreciate it, since it would be very nice to be able to use the 8gb of memory unused on the phone. Thanks in advance!

    Reply

    • Niall says

      I finally got it to work…. here are the steps…

      — get a data USB to mini cord (preferably Motorola), not just one that powers up say a smaller USB device
      — download the Moto G device manager… from there you should see an empty MotoG on your PC
      — unlock your phone (might let you see the files), ie take away the PIN, etc
      — when you swipe down at notifications on your phone, at the very bottom there is a small tab that says “more notifications” or something like that once it is plugged in, that is where you set the settings for your USB…

      it took forever, but it FINALLY worked.

      Reply

      • Axel says

        hello Niall, thanks for your reply. I downloaded the motorola device manager, and the phone is not being detected by my pc. When I execute the program, searches for new software for the device, and ends up with a N/A soft for it, and that’s it-
        Still in blank so far….

        Reply

      • Paul says

        thank you thank you thank you Niall! Spent hours trying to get my head around this problem. Didn’t think to check the notifications! Thanks again 🙂

        Reply

  46. Stuart says

    Moto G 2013 (G3) … with the Android Marshmallow upgrade

    First, beware of data vs charging cables. The one that comes with the phone does both. The ones you buy online or in the shops may or may not have data functionality.

    On the G3 one of the things that had me pulling my hair out was that the Notification that it was plugged in DID NOT APPEAR on the screen automatically. I scoured settings looking for the connection mode (like my old Blackberry had) but there wasn’t one to be found.

    Then I was reminded that notifications are available by pulling down at the top of the screen … and there it was … MTP PTP or Charging.

    So, if you DON’T SEE the notification … it may be hiding!

    Reply

  47. Niall says

    I still don’t see it, so I’m not alone… I was told at the Microsoft store by a guy who had the same brand, you need a Motorola specific mini to USB device… Ordered one online for $4, so hoping that solves it… Can’t for the life of me find the “original” cord or remember if it existed… Bottom line it isn’t easy AT ALL

    Reply

  49. Niall says

    I downloaded and installed the Moto device software (clicking on it, it looks for updates, there are none) but nothing else… my phone charges… but I don’t see the phone in the device manager and no message pops up on my phone to say “allow mtp” or alike… saying “tap notifications and finding MTP” doesn’t help me in the above comments… I’d really like to transfer files, but nothing is working

    Reply

  50. Ashok says

    I am unable to do file transfer from my moto e 2nd generation even after downloading the required driver from the site. Though it is listed under programs when clicked it goes into checking for updates. Similarly when mobile is swiped no notofication appears. Pl help.

    Reply

  51. X-BASS says

    Motorola X Style here, brand new, having issues when connecting to PC, the problem happens on W7 and W10, didn’t try W8 cause I don’t use it.

    The phone is correctly detected as an MTP device, a folders show on Windows Explorer, the issue here is that it shows some files already deleted from the phone (but you cannot interact with them apart from getting their properties, which shows them as normal files) and doesn’t show other files that really are on the phone, this is happening on the DCIM folder, other folders show correctly, files not showing on Windows Explorer work fine on the phone, you can play them or move with ES Explorer.

    Apart from that, sometimes files copied to the PC are corrupted but the originals are ok in the phone.

    I have tryed on two different computers with W7 and W10, and using different USB cables.

    Any advice?

    Thanks in advance.

    Reply

  52. John says

    I am having a problem with this connection. Ihave Android 6.0 on a Moto G XT1540. I installed the latest Motorola driver as suggested here. When I plug in the USB connector to the computer (Windows 7) the “Moto G3” device shows up in ‘My computer’ (as a ‘portable media player’) but when I double click and open that icon nothing at all is visible – no files or folders at all.

    The screen is not locked when I plug in the phone. SD card is formatted as external storage for what that’s worth.

    Is there anything you can suggest for this problem? Thanks.

    Reply

  53. Yonatan Kedem says

    Hello there.
    I’m having trouble connecting the motog to the PC, windows 7. I checked and verified that the drivers and Motorola Device Manager appear in the control pannel. I also checked in the settings app and chose MTP for USB Configuration settings. Then, when I connect the phone, it doesn’t detect any contents. Interestingly, if I keep the phone connected to the PC and switch the USB Confirguration Settings to something else, like “charging only,” then, when I switch it back to MTP, only then does the PC detect phone’s contents.
    Another issue which may be related. In the Settings app, one of the entries reads ‘storage and USB.’ However, when I open this entry, there’s nothing there about USB. The only thing that appears is some information regarding the storage (amount of storage used up, etc.).
    I’ll appreciate any help to fix the matter.

    Reply

  54. Soham Mukherjee says

    i just updated my moto g3 to lollipop and since then every time i connect my phone with my pc only the inernal storage contents are visible and not the external sd card contents need help ……..

    Reply

  55. Hilda Wehring says

    I purchased the moto g3 phone a few months ago. The main reason for the purchase was because my regular camera of 10 years had died. I also still had a flip phone which I used for emergencies only and put $10.00 a month on so I decided I would get a new phone and have both in one. I have done the same plan of $10.00 a month with my new moto g3. The camera I use for my job and had been uploaded the pictures to my computer with no problems. The last time it worked properly was on December 23, 2015. On December 28th I went to upload my pictures through the same process and it said there were no new files to be found. I have tried everything I can think of and even brought my computer in to be serviced and they found nothing wrong with my computer. They even tried to download the pictures onto their computer and it would not show them. Do you have any suggestions I can try to rectify this problem. thanks Hilda

    Reply

  56. Omkar Tulaskar says

    i installed the device manager . i am using moto g3 . but when i connect it using my usb cable , pc does show that moto g3 detected but after that it shows a dialogue box where it asks from where u want to install the drivers . when i click continue it shows an error occured and i cannot see my mobile in my computers please help soon.

    Reply

  57. Santosh Chavan says

    Please suggest me

    My moto g is not connecting to PC (Windows 7, 8.1, 10). When I connect USB from moto g to PC its not showing debugging options like MTP or else. Thats why in my PC there is no option of XT000 to transfer data.

    Please suggest the way.
    Santosh

    Reply

  58. Dave says

    Useful forum – I spent ages trying unsuccessfully to get photos transferred from Moto G to computer. The computer could “see” the phone and the folders but not the photos. Having read a lot of information here I found the solution was to go into the phone settings and remove the screen security – a PIN in my case. As soon as I did that, all the photos were “seen” by the computer.

    Reply

  59. vishnu says

    my moto g2 is dead and not getting switched ON eventhough plugged in. all what is observed is blinkinng of led and display of 0%

    Reply

  60. Pulkit says

    I have moto g 2015. My phone is working fine. The only issue is that even after installing all the softwares mentioned above, i can’t see my phone connected to the pc. Phone is only getting charged. Neither the phone, nor pc show any option. I am using windows 8 (not 8.1 although i have tried it with my friend’s 8.1 and it still didn’t work) and cable that was packed with the phone.

    Reply

  61. Sankar says

    I have a Moto G (2013) and now i am unable to connect the same through Wi-Fi. Every time it shows that “avoided poor internet connection”. My other phones have no problem in connecting Wi-Fi. How to solve this problem. Pl help as the Moto G is not getting updated because of this. However, Mobile Data net work is possible.

    Reply

  62. Andre says

    Hi I have problems with full data read write control. Moto G gen 3 2015.
    Moto G driver installed and ok.
    In the explorer the Motorola MTP Devives is shown for the in ternal and external memory. I can open them and view the file lists. I use the original Moto G usb cable.

    1. I can not open or run files stored on the moto G. The only options are copy, remove, properties. Yes I can copy from Moto G to PC.
    2. I try to copy a file from PC to Moto G. (XPsp3 and w8.1). “File type not supported” remarkt pops up, with any file I try.
    3. With the file manager OI app on the Moto G I created a new directory. It shows on the moto g but not in the explorer op the pc. (not after disconnect nor PC restart)
    4. I copied a file from one directory on the moto g to an other (which shows in explorer). The copy shows on the moto g file manager but not in the explorer op the pc.

    What have I missed.
    Developer is active and USB debugging is on.

    Regards,
    Andre

    Reply

  63. rajesh says

    hello sir, i am using moto g…and recently I lost(deleting misc. files)all my important data like personal documents, images files, audio files, and video files. Is it possible to restore Moto G data? moto g drive is doesn’t detected any recovery software…pls tell me solution

    Reply

  64. Sampath says

    Hi,
    I have a Moto-E (1st Gen), my phone working fine except the “USB tethering” option.
    Previously it was working fine and I am able to connect my phone to my PC(Windows 7 64.bit SP1), but few months back it was stop working and I am unable to connect my phone into my PC. The “Connected as a media device” will not populated in my phone.
    My computer did not recognize my phone, but my phone getting charge while connecting.
    I did all the possibilities which has mentioned in this thread.
    I uninstall and reinstall the Motorola Device Manager from Moto site. (I can see them in my Programs/Features list – Motorola Mobile Drivers Installation 6.4.0 & Motorola Device Manager). It is simply checking for new device software for a while and shows the message “There are no updates for your device at this time”, “Current version: N/A”.
    For my confirmation, I have changed the USB cable to check if anything wrong in USB cable but that also not connected.
    I have rebooted my phone by long press the power button but still same issue.
    Media device (MTP) option was selected in my phone to connect USB.
    Please help this issue, I do not want to go for factory restore option since I have lot photos and music files and contacts there in my phone and I am unable to take backup and restore them. So please let me know the solution how to access my phone in my computer.
    Thanks in advance for your understandings and support.

    Reply

  65. Vic says

    Connected Moto g2 to computer. Can see photo file but when I try to copy it to the computer phone “times out” and transfer stops. It’s a rather large file of some 250 photos. How do I get the phone to not time out. Computer indicates it would take several hours to transfer the photos

    Reply

  68. K. Parthasarathy says

    I have downloaded and installed the Motorola USB on my PC running Vista. When I connect my Motorola Moto E LTE phone with an USB cable to the PC the computer does not recognize it. How do I fix the problem? I want to download photos from my phone to my PC. Please advise. Thanks. Partha

    Reply

  69. Milind says

    Hi,

    Its really irritating me now, i tried to connect my moto g2 on windows7 but not able to connect. i have followed yours all steps installed the Motorola device manager but its not working. it only showing ‘ checking for new device software’ window and then ‘There is no updates for your device at this time’ ‘Current version : N/A’

    Please help me. thanks in advance.

    Reply

  70. gseattle says

    You’re kidding right? I have to install drivers on every computer I want to transfer files to? How stupid of Motorola. My other phone didn’t require that.

    Reply

  71. muhib says

    Hi

    I have moto e

    I wanted to connect it to my PC.

    My os is xp sp2.

    I tried everything like rndis driver update and all, but unfortunately I’m getting the message
    Device not ready code10.

    Reply

  72. man in black says

    Hello, have followed all the instructions, connection estabished. My new Moto G2(Android 5.0.2) is named on my PC with Windows 8.1 XT1068. When I click on “internal storage”, then “Android”, there is no option for “contacts” – which is precisely why I went through all this. I want to back up my contacts on the PC. I transferred the 211 telephone contacts from my sim card to the telephone yesterday. Is there any other way to get these contacts into my PC. I certainly don´t want to type them all in by hand(:-(. Thanks in advance for a prompt response. Rgds, mib

    Reply

  73. abdulmannan says

    I want to connect with PC at my home but I am not having internet ,so can I download software in my Samsung phone and transfer to PC

    Reply

  75. SATHIYA SEELAN says

    STILL I’M STRUGGLING IN DOWNLOADING DEVICE MANAGER TO MY PC. IF YOU REALLY CARE ABOUT YOUR CUSTOMER PLEASE SEND “DEVICE MANAGER” BY ATTACHING THROUGH MY e-MAIL. REALLY I TIRED IN INSTALLING DEVICE MANAGER TO MY PC. PLEASE HELP ME SIR,THANK U!

    Reply

  77. PRASHANT says

    When i open the motorola device manager it only checks for software updates and hen closes automatically. I am using windows XP SP3

    Reply

  78. leandro Oliveira says

    Hey bro! Can you help me :/? I have this problem: I connet my Moto G (2) at my computer (And I have the Motorola Device Manager), but when I connect my cell at computer anything happens :/ Just that “MTP is isntalled and can be used.. blah blah” But when I go to “my computer” I don’t see anything about Moto G (I running Windows XP)… Pls help me bro

    Reply

  79. liara coster says

    windows xp sp3, moto g 1st gen
    notice on pc: cannot recognise new device, device not correctly installed , need to install driver and something like that
    on phone: sometimes charging, sometimes not, never connect, however it always show connected as a storage media device (but never work properly)
    any help please, thanks

    Reply

  80. vinoth says

    Hi Simon

    I have installed the software which u mentioned above, Then I m connecting my MOTO G (2nd Generation) to my PC via USB cable, it showing my internal storage and SD card then I tried copying video files from Handset to PC, sometimes it copy’s only the folder not the file which is inside the folder, and sometimes a window pops out and showing “Preparing to copy” but its not getting copied the window closed suddenly. I tried tried tried and finally fedup with this issue, Please help me out.

    Thanks in advance.

    Reply

  81. kiran says

    I have installed motorola device manager to my pc running on windows 7 os, but after connecting my moto g 1st gen phone to my pc it showing that “device driver software was not successfully installed” please give me a solution fir this problem..

    Reply

  82. Shrey Jain says

    Hello Simon
    My PC doesn’t recognise my Moto G. i have installed this manager, but there is no change.
    Please help

    Reply

  84. Si says

    I am not able to copy files from my pc to my moto g gen 2. I installed the motog device manager and i have also cleared the partition on my phone. I am able to copy files from my phone to the pc but not vice versa. Another Moto g when connected to my pc i can transfer files both ways on it. So it seems like an issue with my phone. Would you be able to assist me with a fix?

    Reply

  85. br1anstorm says

    I have a Moto G 2nd Gen (XT1068). I have installed the Motorola Device Driver on my Windows XP computer. When I connect the phone to the computer by USB cable, it is recognised as a portable device. The phone charges. On the computer using Windows Explorer I can “see” the phone and most of the folders and files, both on the internal storage and on the SD card.

    I have some 75 photos stored on the SD card. They all show on my Moto G, in the “Gallery” app. Yet on my computer, when connected to the phone, I cannot find or see all the photos. In the DCIM folder of the SD card in the phone, only the last three photos, taken yesterday, appear. I cannot find the other 72 pics at all – even though the phone itself shows them all in the Gallery.

    I want to copy all 75 photos from my Moto G SD card on to my computer. But if I cannot find or see them, I cannot do so. Please advise how to access and copy them.

    Reply

  87. DrZep says

    Very similar problems as others here, namely connecting my Moto G 1st Gen to my windows 7 laptop, so I can access the files (music & pictures)

    I have tried connecting it to the laptop with various cables which have worked with previous mobiles to transfer data.

    I have installed the latest version of MDM from the Moto website

    When I connect the mobile to the PC it says installing Device Driver software, which fails with a “…was not successfully installed” warning and when I go into the Control Panel->Device Manager there is a yellow warning triangle on the Portable Devices->MTP USB Device. UNder the general tab of that it says the status is

    “Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)”

    Any other suggestions?

    Ross

    Reply

  88. ksmahendn says

    MDM Installed, while connecting USB cable Moto G Charging but not showing any notification. I am Using Win Vista

    Reply

  89. Rita says

    Hi,

    I have brought new MOTO e 2nd gen 2 days back from Flipkart,
    I have USB connection problem to PC,
    I have downloded device manager ,done factory reset,all required things,but still not able to access USB
    It will be great if you can solve this problem

    Reply

  91. Vikram says

    After I connected to PC through USB Cable, unfortunately I disable both of the below options
    USB computer connections
    1) Media device (MTP)
    2) Camera (PTP)

    Now I can not get any notifications in my mobile if i connect USB cable to PC. Also I can not access any files to transfer. Please advice what to do now.

    Regards,
    Vikram

    Reply

  92. Todd Potter says

    Hi. When I connect my Moto G to my PC, I can see my music files and downloaded files from my Moto G, but I can’t see my photos in the Picture folder. Thanks

    Reply

  93. Sneha says

    Hi ,
    The moment i connect MOTO G to my PC, it shortlisted the options MTP, PTP.. I just unchecked before i unplugged.. the next time i connect the cable, i dont get the notification at all… Where in the phone can i set this notification on?

    Reply

  94. sameer says

    Hi I am able to connect my moto e 2 gen to my PC and share files. What I want is ‘to share my PC’s internet on my phone. OS of system is windows 8 and on phone its 5.0.2. I ve tried root. Cmd process. Virtual routers. Nothing worked. Is there any other way you can help me with ?

    Reply

  95. Vasavi says

    I recently bought moto e 2nd gen. I have all the media of my old phone in my SD card which I inserted into the new phone. Now I am not able to view the media like photos and videos in my sd card through the gallery app. Can you suggest me how to view them?

    Reply

  96. sandesh says

    Hi Simon,

    i’m using Moto g 1st gen mobile from the past few months. Recently i was upgraded my mobile os to android 5.0. From then my mobile was stopped connecting to PC nd OTG cable also not working. If i do the above procedure can i expect that my PC can detect my phone and the OTG cable can also works.

    Thanks in advance!!!

    Reply

  97. Aayush Gurtu says

    i have done everything as said, but the pc is not recognizing my moto g (second gen). the phone is charging when connected, but is not being recognized

    Reply

  98. Andrew says

    Can anyone help me,
    I have a moto G 2nd gen, I can connect to my PC, charge it, etc, but I can only access the DCIM internal storage, I have heaps of pictures of my kids in the phone storage that simply will not show up on my PC not matter what I do, and yes I have the phone screen unlocked. How do I access the phone storage via my PC to save my pics! If I lose my phone my pics are lost forever

    Reply

  100. Avinash kale says

    I have try as above said, download Windows moto drivers and install. Install successfully and Congratulations! also came than restart laptop. but till not recognize my Moto g, please help me, my laptop with windows 8.1

    Reply

  101. CNK80Q3MX says

    My question is actually how to disconnect Moto G from PC. Usually you must disconnect from PC first, then you get prompted “is safe to remove from PC” or something like that, but in this case the phone does not even appear as an USB device on the computer at all. I can transfer files, that’s not the problem, but right after that I’m just unplugging the Moto G. Is that procedure correct?

    Reply

  102. Girish says

    I purchased a Moto G(2nd gen). I want to transfer media files between my mobile and PC. I followed the above procedure and everything went well. I can see that my phone is recognized by the PC. I can transfer files from my Mobile to PC BUT NOT FROM MY PC TO MOBILE. The screen is also unlocked. Can anyone help me with this problem?

    Reply

  103. Megan says

    i have an Moto E and it will no longer unlock as it got wet, but i was wondering if it was possible to get the photos from the phone to my computer without having to unlock it and it sadly doesn’t have the micro SD card in so all the photos are on the phone?

    Reply

  104. jean says

    Again and again, it seems many users cannot connect the Moto G to their PC and use Device Manager properly. ANd every times teh suggested answers are totally superfluous: check your connection, change the cable, reboot…
    When all fails, check your PC settings? OK but what????

    Reply

  105. Brenda says

    2nd comment regarding MTP ERROR – Windows device manager indicated device is not configured correctly (Code 1). The dependency service or group failed to start. Hope this can help

    Reply

  106. Brenda says

    Well I am having the same problem as many other users on this site. I cannot download my pictures from my Moto G lollipop 5.02 to my PC. I am getting an error when I plugged in my cell’s USB Cable, and the same error when I download an re-installed the Motorola Manager Device. MTP driver Failed. Any suggestions what would cause this. When I first downloaded the Motorola Manager Device before I had the OS updated to lollipop 5.02 I did not get the error. Could there be a programming issue for the MTP on the phone with the new Lollipop version? Any suggestion. Where can I find this MTP Driver for Windows 7 and compatible with Android Lollipop version 5.02? I need to find a solution. Having problem with Google and AirDroid which was recommended to use. AirDroid does not recognize my phone XT1032. Please help.

    Reply

  107. Sruthi says

    Hi ,
    I am using moto g2 lolipop.I was unable to connect to my pc(win8) using usb.The phone was getting charged but the device was not shown as connected in mycomputer devices.
    I have even installed motorola device manager and had my setting MTP checked.
    I tried using different cables and other pc’s still had the same problem .
    please some one help..

    Reply

  108. swapnil says

    I have used all options shown bt still moto g2 after lollipop update could not be connected with pc changing cable also but not effective

    Reply

  109. swapnil says

    I have got windows 8. Since moto g2 does not provide data cable so i had to use HTC data cable which is perfectly fine.

    Reply

  110. swapnil says

    My moto g2 is not getting detected on home pc. I have tried installing motorola device manager application but to no avail.
    Please help

    Reply

  111. ritz says

    hello,
    i am using MOTO G2 with lollipop update. while connecting it with laptop (64 bit Windows 8.1) via USB cable, it connects and disconnects frequently. it is working fine on windows 7… please help me….

    Reply

  112. Hemant says

    Hi
    I am having MOTO g2 with Lolipop
    When I connect to PC through USB,no notifications are appearing on mobile screen
    then how to transfer from mobile to PC

    Reply

  113. nareshgoud says

    Dear simon,

    I am using moto g 2, I moved some photos and videos to SD card,then unfortunately formated SD card and lost data.
    Now can i get that data from phone or SD card,if yes where I can get it?

    Reply

  114. pavan says

    Thank you
    In this case can we have some clues where to look into the settings for instance. I do not remember having seen such info

    Reply

  115. pavan says

    well, it REALLY look there is an issue with the device manager, by the number of people complaining about it. The only comments we read are: use a different cable, reboot the pc, reboot the moto, check your connection,,, Is there anything a little bit more technical than these obvious ones? regards Jean

    Reply

  116. Abhijeet says

    hello,

    I want to update my moto g 2nd gen through USB using my broadband connection. i have installed MDM in my PC. But when i connect my moto g 2nd gen and try to open MDM dialog box comes saying that ”An update is already in progress.” Thats it.. MDM doesn’t start.

    How can I open MDM? How can I update my mobile using MDM?

    Reply

  117. Sathish says

    Hi,

    I am using moto G 2nd gen, i tried to connect my device to my Lappy having windows 8. i not getting any response but mobile is getting charged.

    I used the link given in this page to download the USB driver (ver_2.5.4), my driver is not showing any execption or yellow mark in PC but its not giving any response.

    Tried twice by uninstall and re install still facing the same issue. Please help me out to connect my device.

    Thanks,

    Reply

  119. Kuldeep says

    Hi Simon,
    I am using MOTOG 2nd Gen.. my problem is earlier my motog is able to connect to my PC( windows7). I have upgraded my android to lollipop [ version 5.0.2] now i am unable to connect my motog to PC. I tried to connect in both mode MTP and PTP but getting the same error “USB Device not recognized”.

    kindly help

    Reply

  121. Eshan says

    Problem on Windows 8.1, please can you help. It just charges and does not connect . I have tried downloading many drivers including motorola’s, The phone does not react at all ecxept charging, no MTP nor PTP, My PC does not show anything either.

    Reply

  122. shalini says

    i am using motog2…i installed device manager in my laptop which is having windows xp professional V2002 SP3.when i connect usb cable with my laptop to mobile,my laptop not recognising my phone but its charging.pls help.

    Reply

  123. Jan Wa says

    Installing the Windows Media Player 11 on Windows XP fixed the USB connectivity issue for me.
    I tried installing the WMSDK and the Motorola Driver but none of these worked for me.

    Reply

  124. r.bartlett says

    Hi
    when I connect my gen 1 it reads ‘connected as a media device’ I can access the files from explorer as you would expect.

    so far so good…

    How can read my messages and on my pc as my old gen 1 would open a web browser to let me open messages and read/write

    when i open MDM it just ‘checks for new software’ and closes.??

    TIA

    Richard

    Reply

  125. Beeha says

    Hi,
    I connected my phone using the usb connection, and it worked fine
    However i went on the ‘usb connection settings’ on the device when it was plugged in and unselected both options….
    is there any way that i can go back and select one of these optoins again, as they don’t show when the phone is connected anymore, and without them I can’t transfer anything to/ from my phone

    Reply

  126. sindhuja says

    recently i got moto g 2 generation i used one time only to trasfer after that i am not able to connect because when i plugged in there is no options coming to connect in both the coputer and the mobile

    Reply

  127. Antony Brito says

    Using Moto G2 & have installed Moto Device Manager, it is PTP is working properly but MTP is not working still and I am using XP in PC, what should I do?

    Reply

  129. hukam chand says

    My Moto E phone is not working on MTP mode in window xp sp-3, however it is working on PTP mode, I have downloaded the driver and installed. but when connecting in MTP mode, found new hardware wizard is running, but afterward shows that cannot install this hardware, there was a problem installing a hardware: MTP device, An error occurred during the installation of device, the file name, directory name, volume label syntxx is in correct, click finish to close the wizard.

    Reply

  130. jean says

    I have the same issue as many others: I installed the device manager program 2.54 but when I luanch it, it only check if there is a new FW, not really doing anything else as a device manager should do
    I am using win 7 and tried on 2 pcs, same issue, phone is charing and I amd using the USB cable provided by moto. I also tried other cables. Stiil the same issue

    Reply

  131. Ajay says

    When I am connecting to PC, I dont see any notifications..
    I will try to install usb driver and will let you know if that works!

    Reply

  132. vinayak says

    Hi,
    I was able to connect my Moto G2 to computer using USB cable few days back. But now when i try to connect, it is not recognized by computer and the phone is not charging. I have installed the Motorola device manager and tried multiple USB ports and different machines(windows 7). Please help.

    Thanks,
    Moto G2 User

    Reply

  133. sathya says

    I am having a similar issue with my moto g first gene. when I try to connect it to my pc windows xp sp3 it doesnt connects but charges.When i change it to ptp mode it connects . But it works absolutely fine with my laptop. I even tried switching on USB Debugging Mode but still the same issue. It just shows connected As a media device on my phone but the pc doesnt even recognizes it. plz help!

    Reply

  134. nirmala says

    is it device manager 2.5.4 or 2.4.5? in moto site, 2.5.4 version is available, but how-to site recommends 2.4.5 version. could not install version 2.5.4 on my windows 7 PC

    Reply

  135. Ajay says

    Hello Simon
    I have moto E and was able to connect to pc till recently before I encrypted my phone for company emails.
    Since then not able to connect to PC for downloading pictures. The USB port is working fine as I am able to charge phone using USB cable. I tried with another PC and still not able to connect.

    Let me know if any settings has be to change.

    Reply

  137. yogesh bohra says

    i purchase recently mota E .I WANT TRABNSFER VIDEOS PHOTOS IN MY SONY LAPTOP WINDO HOME BASIC . PL GIVE SUGGETION

    Reply

  139. Dhanashree says

    Hi when I try to connect my moto g2 with windows 7 PC USB tethering doesn’t get activated in phone so unable to connect my phone to PC .My frnd’s moto g 2 phone got connected to my pc by usb.I hav installed the moto device manager soft in my PC ,plz help me thank you

    Reply

  140. Karan says

    I am having a similar issue with my moto g first gene. when I try to connect it to my pc windows xp sp3 it doesnt connects but charges.When i change it to ptp mode it connects . But it works absolutely fine with my laptop. I even tried switching on USB Debugging Mode but still the same issue. It just shows connected As a media device on my phone but the pc doesnt even recognizes it. plz help!

    Reply

  142. Vinay says

    Thanks for the post. I have a problem while transferring files from/to Moto G 2nd gen from my PC. My PC detects the MOTO and also shows all the files, however when I try to copy new files to it, it says you do not have permission to perform this task. I cannot understand why this is happening. I have tried with both while keeping screen on and off. I have a password to unlock my moto, but when I transfer i normally keep the phone on. Please kindly help.

    Thanks in advance.
    Vinay

    Reply

  143. Romil says

    What if i byistake clicked off both the options that show when you connect a usb to my moto g 2 ?
    Now how do i access them on connecting my moto g2 again?
    On connecting the usb its not showing tell me what to do please…

    Reply

  144. ambika agarwal says

    i am not able to connect my moto e with my pc..even after downloading device manager on my pc.. i am using windows 7,, please help me..

    Reply

  150. shree says

    will moto g 2 show the internal memory on pc by usb connection..i have not bought that phone yet..so i want know will it show the internal 16GB memory??

    Reply

  151. Roife says

    I have tired to connect my new Moto G phone to both an XP and a Windows 7 PC. In both cases I have installed the drivers and there are no new drivers showing as available. I have tried three different USB cables and all the ports on both computers.
    None of these will recognise the phone using the MTP, but I can connect as a PTP, but only to download the photos, not upload MP3 files.

    Reply

  152. Sudhir says

    Hi Simon,

    I recently purchased Moto G 2nd gen,installed Motorola Device Manager on my PC(Win 7).. When i connect my mobile to PC with an USB, Im able to copy images & some other data with lesser sizes from my PC To Mobile.. But when i tried to copy a file with bigger sizes(8-10 mb) say music files or movies from pc to mobile it shows that itz getting copied but after sometime i get a message “the device has either stopped responding or has been disconnected”
    Please suggest something.

    Reply

  153. suchitra says

    my memory card is damaged.can i transfer files to the 16GB internal memory??will the usb cable show the phone internal memory on my pc when connected???
    please rply soon

    Reply

  154. Matthew Fenney says

    Hi Simon, I picked up a Moto G on Thursday, I’ve downloaded an ran the Motorola software, also opened and used the USB de-bugging from the developers tools, and still I am unable to access the Moto G as a storage drive. The Motorola software does not appear in the system tray when the phone is plugged in, and under the devices in the device manager there is always a yellow warning next to MTP USB Device. Status This device cannot start. (Code 10). The phone appears in the devices as XT1039. Any suggestions as to how to solve this problem.

    Reply

  155. rohanamb says

    I installed the moto g USB drivers no my PC (Windows 7)but still I am not able to transfer files from my PC. There are no notifications on my phone when I connect my USB to PC.I tried enabling the USB debugging mode but still not shoeing any moto g storage device on my PC. Kindly help me out

    Reply

  156. Dheeraj says

    I need to run internet using moto e on my pc which has windows xp installed on it.
    I read tethering works on windows 7 and higher versions.
    So is there any way out?
    Perhaps, some app.

    Reply

  157. suchitra says

    i have downloaded many apps and games in mobogenie app on my pc. Can I able to transfer the files to my moto g 2 by usb connection?
    rply soon

    Reply

  158. suchitra says

    i am going to buy a moto g 2014.but i have read all comments and many users are complaining against the phone.please suggest me that should i buy that phone or not.
    reply soon please.

    Reply

  159. Krish gopalakrishnan - Chennai says

    no notifications popped out in moto e – device manager was installed by selecting administrator [i.e right click driver exe – selecting administrator] –

    after successful installation – system was manually restarted – after sucessful system restart, moto e device was connected to the system – “USB not recognized” error invoked…

    tried the above said scenario in two system environments – one system with windows 7 operating system and other system environment with windows 8 operating system – same error invoked in both the environments…

    Reply

  160. Krish gopalakrishnan - Chennai says

    hi Simon – this is krish here – after installing moto e device manager, I tried to connect moto e mobile to windows 7 system – “USB not recognized” error invoked – issue persists even after connecting the device with new USB cables in Windows 7 as well as in Windows 8 operating systems ; Need your suggestions to resolve issue – please do the needful…

    Reply

  161. satish says

    I am facing lot of problems in file transfer to my new moto g 1st gen. Initially the connection was not established, after debugging it was established. Occasionally i can see interanl storage fiels, but not every time i am connected. After installing those drivers in my windows 8, i cant see that moto symbol on my task bar.. but i found device manager with a search term. when i tried to copy a file from pc to mobile i get a message “the device has either stopped responding or has been disconnected”.. Plzz help me..

    Reply

  162. sudhir says

    I recently purchased Moto G 2nd gen……trying to connect to PC after setting USB debug mode but still not working… plz suggest …..in the device manager “The drivers for this device are not installed. (Code 28)

    To reinstall the drivers for this device, click Reinstall Driver.” is displaying.

    Reply

  164. Mohanram says

    Purchased Moto E recently. I was able to connect with my PC (Windows 7) using USB cable in the initial days. But now my PC is not recognizing the Mobile.There is no “developer Options” to try enable USB debugging. Please guide me how to fix the Issue. I tried Installing Moto Device Manager to fix it but it failed too.

    Reply

  165. Deepak says

    By mistake i deleted my data (pictures, vvideo’s & audio’s) from my Moto G ( 2nd Generation)..
    So tell me how can i recover my all erased data?
    Reply me Asap.

    Reply

  166. roel says

    Device is not recognised: MOTO G (1st generation) and Windows 8.1 (64 bit). In the taskbar I get a blinking icon of the Motorola Device Manager (switching with safely remove hardware icon). Seems like it’s constantly disconnecting.

    Reply

  168. Sanu says

    Purchased a Moto G2 Recently.. My Device is not getting recognized on windows Xp SP3.
    and Device manger shows for system updates and latter shows no updates available.
    Pls help,..

    Reply

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