Moto G Phone Guide

Top 5 problems of Android Marshmallow update for Moto G 2015 and solutions (for Moto X and Moto E as well)

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Android Marshmallow update for Moto G 2015 and solutions (for Moto X and Moto E as well)Have you got Android Marshmallow update for Moto G 2015?

Contents hide
1) Have you got Android Marshmallow update for Moto G 2015?
2) #1. Missing camera shutter sound control in Android Marshmallow update for Moto G 2015
3) #2. SD card options in Android Marshmallow update for Moto G 2015
4) #3. Motorola Assist is missing in Android Marshmallow update for Moto G 2015
5) #4. How to turn on priority mode in Android Marshmallow update for Moto G 2015
6) #5. Poor battery life after Android Marshmallow update for Moto G 2015
7) Do you have any problems or questions on Android Marshmallow update for Moto G 2015?

Motorola started to roll out Android Marshmallow (Android 6.0) update to Moto X Style, Moto X Play, Moto X Pure, Moto G 2015 (Moto G 3rd Gen), Moto  G 2014 (Moot G 2nd Gen) and Moto X 2014 (Moto X 2nd Gen) in early December 2015.  Only Moto E 2015 (Moto E 2nd Gen) is still on the waiting list.

Now more and more Moto users are enjoying latest Android Marshmallow. Some prominent Android Marshmallow  features are explained on this guide and this post.

Although the overall experience of Android Marshmallow update for Moto G 2015 and other Moto devices is good, some problems of the Android Marshmallow update for Moto G 2015 are also reported.

This post will try to address the top 5 problems of Android Marshmallow update for Moto G 2015, and of course the solutions.

Please note, in the post, Moto G 2015 (Moto G 3rd Gen) is used, but this post also applies to Moto X (Pure, Style, Play, 2nd Gen) and Moto G 2014 devices. The code base for Android Marshmallow update for Moto devices are similar. So, the problems of Android Marshmallow update for Moto G 2015 can also be found on other Moto devices after updating to Marshmallow.

#1. Missing camera shutter sound control in Android Marshmallow update for Moto G 2015

Motorola camera app is functional and yet simple to use.  One of the handy features is togging on/off shutter sound. For Moto G 2015 camera guide, please check this page.

It seems the Android Marshmallow update for Moto G 2015 does not change much on the camera app. But soon you will notice that the shutter sound control is missing in the new camera app.

This is NOT a bug.

Actually, more and more Android phone manufacturers removed the shutter sound control in their camera apps.

There are two main reasons for removing shutter sound control from camera app:

  • Legal considerations. In a few countries (e.g., Korea and Japan), shutter sound is mandatory.  More and more countries are debating on this issue. Privacy usually is in the center in such debates. To avoid possible legal troubles in the future, and to give good impression on privacy consideration, big Android phone manufacturers started to remove the  shutter sound control from the stock camera app even in regions where there are no such legal requirements.
  • Technical consideration.  Most vendors try to decouple the camera app from the firmware so that they can update the app without going through firmware update which requires carrier’s approval and therefore is very troublesome. It is impractical to ship different versions of camera app based on location.  In addition,  Android also makes it more complicated to set shutter sound.

As a reference, Google camera does not have shutter sound control.

Of course, Motorola may bring back this feature if there are very strong demands from customers. At least, possible legal troubles are still imaginary and no vendors have been penalized yet.

The workaround for the missing camera shutter sound control is to use ringer volume settings.

By default, the volume of shutter sound follows settings for the ringer volume. You can lower the ringer volume before launching camera app.

#2. SD card options in Android Marshmallow update for Moto G 2015

Using micro SD card in Android for system or private files is not recommended due to security and performance reasons.

This is one of the major reasons why Google removed SD card in all recent Nexus devices. Samsung also removed micro SD card in their 2015 flagship phones (Galaxy S6 and Galaxy Note 5) for performance considerations.

However, the majority of Android users are using middle-range or low-end devices with very limited internal storage. Micro SD card is still an essential feature for them to keep media files and even some apps on the phone.

Motorola brought back SD card support since Moto G 2014 (Moto G 2nd Gen).  And they even make it easier for Moto G, Moto E and new Moto X owners to move files  and apps from internal storage to SD card.

You will get better micro SD card support in Android Marshmallow update for Moto G 2015:

  1. You can use micro SD card as internal storage.  This means it is not necessary to move apps to SD card because SD card is merged with internal storage. You don’t know (and you should not mind) whether the files are on the SD card or on the phone.
  2. You can use micro SD card as portable storage (like a USB drive) as you did in Lollipop.

If you use SD card to expand storage, the SD card will be formatted and encrypted. If you pull out the SD card from the phone, no other devices can read it because it is encrypted. It is exclusively for your Moto G.  If you want to use the SD card on other devices, you have to format it.

Also when you connect your Moto G to the PC, you will not see the SD card on the PC. You will only see internal storage which includes SD card.

If you choose to use SD card in the old way as portable storage, you can use the SD card on any devices. The files are accessible for all devices.

But there is one limitation when you use SD card as portable storage: you cannot move apps to SD card as in Lollipop. This means SD card is purely for your files, not apps.

So, if you have problems with SD card after the Android Marshmallow update for Moto G 2015, you need know the pros and cons of the two options.

Please check this page if you have any questions on using SD card on Moto G 2014 and Moto G 2015 after Marshmallow update.

#3. Motorola Assist is missing in Android Marshmallow update for Moto G 2015

Motorola Assist is retired in Android Marshmallow update for Moto G 2015.

Most Motorola specific features are now moved to the Moto app.

For the sleeping mode and meeting mode, you can create an event rule in Settings— Sound& notification —Do not disturb — Automatic rules — Add rule. Of course, it is not equivalent to the old setting.

For driving  mode and home mode, you  have to find third-party apps.

Anyway, don’t look for Motorola Assist after getting Android Marshmallow update for Moto G 2015.

It is gone, forever.

#4. How to turn on priority mode in Android Marshmallow update for Moto G 2015

In Android Lollipop, you can turn on/off priority mode with volume button  as detailed in this page.

But in Android Marshmallow update for Moto G 2015, you cannot turn on priority mode with volume button.  Only if you are already in priority mode, you can find the option to turn off priority mode or change the schedule by tapping volume keys.

If you are in normal mode,  there are no priority mode options after tapping volume keys after you get Android Marshmallow update for Moto G 2015.

So, how to turn on priority mode in Android Marshmallow update for Moto G 2015?

Now you can turn on and control priority mode in quick settings panel in Android Marshmallow.

Swipe down with two fingers from top of the screen (status bar) or swipe down twice with one finger to access quick settings panel.

Then you can tap Priority only  (or Do not disturb depending on your current mode) to change the settings and manage priority mode.

#5. Poor battery life after Android Marshmallow update for Moto G 2015

One of the major improvement of Android Marshmallow update is improved battery life.

In addition to code optimization, there are two new features aiming at improving battery life in Android Marshmallow update for Moto G 2015:

  1. Doze mode
  2. App standby.

Both Marshmallow features work out of box. No settings are required. They just work magically in the background. You may find more details on these features here.

However, a few owners reported poorer battery life after applying Android Marshmallow update for Moto G 2015.

Such battery drain problems are usually caused by third-party apps. There are no known battery drain problems in Android Marshmallow update for Moto G 2015.

If you are facing battery drain problems after the Android Marshmallow update for Moto G 2015, you may follow this checklist.

  • Check battery usage details in Settings–Battery.  This will give you detailed battery usage breakdowns. If you find the problem is caused by a one or more apps, try to reboot the phone.
  • Uninstall task manager, battery saver, memory booster and similar apps. These apps will normally create problems, instead of solving problems. Antivirus is usually not necessary if you get apps from reputable sources.
  • You may also clear cache partition.
  • If necessary, you can backup your Moto G, then try a factory data reset.  Please read this guide on factory reset protection in Lollipop 5.1 and Marshmallow  6.0 before resetting.

Anyway, the overall performance and battery life should improve after applying  Android Marshmallow update for Moto G 2015.

Do you have any problems or questions on Android Marshmallow update for Moto G 2015?

If you have any questions or problems on Android Marshmallow update for Moto G 2015 (and Moto X and Moto E), please let us know in the comment box below.

The community will try to hep you.

For more Moto G online manual pages, please check this page.

For detailed step-by-step guides, please check Moto G How-to guides page.

Reader Interactions

Comments

  1. Kee Fung says

    I sent this a week ago (end of september, 2017k but it went to a black hole.

    I canny refow .Txt files in this moto g3. It still works in my moto g2 running android version 5

    Reply

  3. Javier Avalos says

    Hi Simon

    My brother has a Moto G 3rd GEN and he decided to use the Memory SD card as internal to increase space.
    But he is getting a lot of problems due to Memory space.
    We already went to setting app and delete the cache. ( we have now 11.19 MB ) after delete cache
    We check in ES File Explorer where internal memory looks fine. Emptied Recycle Bin

    The problem comes when we check Storage & USB
    13.84GB Total used of 37.24 GB
    Android OS 3.46 GB
    Internal Storage 4.37 GB used of 4.54 GB ( marked a warning triangle )
    SD Card
    6.02 used of 29.24

    My Moto G 3rd GEN is separed internal and SD Card, so it’s been confusing how to check what files are in the internal memory and what files in the SD Card. After all he use the SD Card as internal.

    Thank you so much in advance for your time and patience Simon.

    Javier Avalos

    Reply

  4. Ken Forrest says

    My MotoG4 running Nougat doesn’t like being used during charging. The screen keeps jumping to an enhanced size / enlarged text. Google Maps now gets an overlay of 1/3 of the screen with lines of html or machine code, so becomes impossible to use. I have to switch on navigation / 4G first, before plugging in the charger. Maybe it’s the app, but it’s all got worse recently.

    Reply

  5. Premkarun says

    Hi, after updating my MotoG3 to android 6.0.1 I facing lot of problem. Before update my Bluetooth headset and speaker working fine with my phone. After update I couldn’t speak on calls using Bluetooth. Bluetooth function working only to play music. Tried playing some videos on YouTube & Facebook, but suddenly it will get disconnected. My music controls on blue tooth not working with my phone after update. I tried connecting different Bluetooth headsets but still it is same with every device. I have checked same Bluetooth devices with MI4 and IPhone 6,6S and all are working fine.

    Reply

  6. sakshi singh says

    Hi,

    After the update, my cellular data isn’t working. Please tell me asap how to fix it. I’m stuck.

    Reply

  7. Dan Hristov says

    Hi Guys,
    i was avoiding the Marshmallow update for a while but finally decided to take it. After the update, notification sounds were missing after some use.
    I made a full reset deleting everything hoping it will get me back to the previous android. Well, that did not work and i am still stuck with marshmallow and also the ringtone/notification problem.
    The problem is that after reset, the phone rings, gives notification sounds from apps but after some time it just stops. When i open the sounds and notification settings menu and click on the ringtone (Mp3 ) it does not play. Funny things is that most of the other Default ringtones do not play as well.

    Another thing is that the music player is unable to play any songs as well.

    Any ideas because this is very frustrating.

    Phone is out of warranty sadly

    Reply

  8. Saahil Raj says

    Hello…
    In Moto g4 plus when I increase the media sound volume level 10 above operating system is completely force stopped and come to locked screen with password (if pwd applied). Why this problem occuringe? Is it because there is bug to show [[Warning Message]] like other devices show ‘ Dangerous to hear high volume sound.’ or something other reason.
    Pls give me a solution to encounter this problem.
    Thanks

    Reply

  9. Charlie says

    Hi

    Since updating to Marshmallow on my Moto G 2nd gen the phone’s internal memory has started to disappear. I am now up to 2.8GB of space (about one third of the total) that is inaccessible and not attributed to Android (2.49GB), Apps (2.53GB) and cache (.2GB). Does anybody know how I can get this memory back again?

    Thanks

    C

    Reply

  10. Om says

    Hi Team,

    I have idea 4g sim inserted into first slot of moto g2. It works properly for some time and disappears. It says no sim present in first slot. Once restarted it reappears. After some time same issue. Please help.

    Reply

  11. Robert says

    Hi Simon,

    I am using Moto G2 Phone. I have some storage issues of around 2GB internal memory. I recently did a Factory reset and installed all my required Apps from Play store.
    But still i am facing this 2 GB space issue in Internal Memory. Could you please guide me to resolve this issue as i am not sure how to resolve this even after factory reset and fresh installation of new Apps.
    Could you please let me know installation of Google Docs & Sheets will create any storage issue?

    Thanks!

    Reply

  12. Hitesh Patel says

    Have issues with Marshmallow (Android 6.0.1) update.

    – Phone was working fine, 4-5 days back it suddenly got stuck and the problems begin.
    – My spouses phone (Moto G-2, Android 6.0) also got the same issue today.

    Issues:

    * Notification Bar on top of the screen not working.
    * Unable to receive calls. User busy message other end.
    * Phone lock not working
    * Home and recent items buttons not working

    Phone Specs:

    – Moto X Play : Android 6.0.1
    – Security patch Level : May 1, 2016
    – Build Number : MPD24. 107-70

    Reply

  13. manjunath says

    selected system update .. after completion . it was showing dead android i seslecte factory reset and after rebooted the phone .. and still one android is appearing .. i asked to near mobile shops they said some file missed during system update .. what to do please tel me ?

    Reply

  14. Abhishek Arora says

    I have a Moto G-2 phone and I am facing battery issues in it.Sometimes my phone is charged in night and all apps are closed,event then when I see in morning,the battery gets dischaged by 60-70%.Last night it was 92% at 11:30pm and in morning around 6am it was only 25%.I checked but no App was running.Then why my mobile is getting discharged this much on stand by too?

    Reply

  15. Mriga says

    Since i have updated to Marshmallow, whenever i keep my phone on charging the amount of time it takes to full charge does not show on my lock screen. It used to be visible in the earlier.

    Reply

  16. Ritesh Kumar says

    Sir I have moto g3rd gen and I m facing problem after 6.0 marshallow update.it automatically turns off and on anytime.i went to service centre and they changed motherboard of the phone but still the problem was occurring.then I again go to service centre and they again changed the motherboard of my phone still the problem was not solved.now it is running on 6.0.1 and warranty has over .but the problem has not over.it automatically restarts many times continuously.i have done recovery mode also but not solved.please help me.

    Reply

  17. tmrog says

    I recently purchased the motog 2nd generation from Amazon. The phone had been working great but this morning the phone is in a mode where the back button keeps automatically pressing making the phone unusable. Any ideas on how to fix this?

    Reply

  18. Bibi says

    Hi there!

    I have a Moto G 3rd gen and I’ve been having problems with it. First, It turns off and I can’t turn it on normally, I have to have it connected and press the button for a while so it turns on, immediately when it turns on it shows a message that the SD card is not detected, but when I enter to Settings, Storage & USB, it is there, although not all the files are being calculated correctly because it varies the amount of data I’m using every time I check. Also, some apps I have stored there disappear. I’m guessing is because they are not loaded? I think after a while the apps appear again.

    I’m using Android 6.0, I’ve been reading the comments that there is a 6.1? Should I update. Although, I wouldn’t like to have more problems with it.

    Reply

  19. Heidi Higgins says

    My phone keeps telling me I am running out of storage space, but wont let me into the options it did before so I can move pics to sd card, like it used to. I tried to connect it to my computer to move the images manually, but it tells me device not recognized

    Reply

  20. Dasha says

    So I have it at marshmallow but now my home button doesn’t work and I have to shut it down if I want to go to another app help! Please

    Reply

  21. Rajan says

    I have updated my Moto G Turbo to MM 6.0.1, after updation like others I’ve also facing some lags in touch screen while scrolling, it takes as input and open up the content while scrolling. Any fixes available.

    Reply

  22. Dijeshwar Singh says

    My handset is Moto G Turbo Edition , android lollipop 5.1 which have been updated to android marshmallow 6.0.1few months ago, yesterday I couldn’t send text sms to any number and the message error code:-1.
    When I checked in setting I found that it has been disabled. So how do I enable this pre- installed messaging app?
    Please help/ guide me fix this problem.
    Thanking you.
    Dijeshwar Singh

    Reply

  23. Jyoti says

    HI,
    I had made my SD Card as Internal Storage after as per update of Marshmallow and was working perfectly. But yesterday while accessing one of the app, I git the error that App is not responding “Report the Problem, Wait, Close”. I choose the option to Report. With in few seconds my the app disappears and after that it is showing that SD Card not inserted.
    I have tried all ways by reinserting and rebooting the device but of no use.. It is neither detected by phone nor by any card reader on PC.

    Please suggest. All my data is lost now

    Reply

  24. Pavan says

    I updated my moto G3 in marshmallow after that it’s show me another quality improvements in mobile then I install bt my mobile still installation from 3 hours help me???

    Reply

  25. Emma says

    Hii, I’m not sure if this problem is due to the update or not but if you could help me I would really appreciate it.
    Yesterday all of a sudden my phone restarted itself and my phone’s settings where all set random.
    Usually where it says ‘Deveolper Options’ I can either turn that on or off, but now it says ‘Deveolper Options are not available for this user’ and now I also can’t have a security lock on my phone, no settings on nonification bar and when I hear or get a nonification, the icon doesn’t come up.
    I’m so confused and really need help quick, sorry for being so long paragraph but if you could help in any way, please and thank you.

    Reply

  26. Madhavan says

    After upgrade, I could not make calls from Contacts. My contacts are keep on being updated. Most of times, its showing as empty. Also, If i read a SMS, still it becomes unread only. Please help me with these two problems.

    Reply

  27. Cozma Octavian says

    Hi!
    I have a Moto G2 dual sim with MM update. I’m trying to do a factory reset from the external menu and it doesn’t work (it does not go/reboot into recovery mode after the selection)
    Any advices?

    Thanks!

    Reply

  28. Ismail says

    Hi..,
    I have motoG 2nd gen with marshmallow.The problem which Iam Facing is that I cant find the front camera icon(switch) in my camera app or any where.Not able to use front camera.Please help me with this .
    Thank You.

    Reply

  29. Ruth says

    Google has just stopped working on my Moto G 3. Have had many problems since MM. Past few days was very very sluggish, managed to clear cache and was much better. Now this has suddenly happened. What to do/

    Reply

  30. Srinivas says

    Hi, After updating Marshmollow 6.0.1 for my Moto X Play, missed call notification is not appearing. How to get back the missed call notification.

    Reply

  31. Robert says

    Hi Simon,
    I am using Moto G2 and have upgraded to Marshmallow 3 months before. In my initial days after up gradation it was fine for me. But in the last 2 months i am facing some Internal Storage issue. As the phone has 16 GB internal usage, in that 3.21Gb will be used for Android OS, where as the remaining 12.79GB we can use it.
    My issue here is if i go to settings and click on Storage, i can able to see the allocation for Android OS – 3.21GB & Internal Storage – 12.79GB as expected. But if i clicked on Internal Storage it opens a new window where i should get the details for those Internal Storage of 12.79GB. If i clicked on that Internal Storage, i can able to see it as around 7.2GB used (my actual usage) out of 12.79GB. But i could not get the details for those 7.2GB exactly, as i can able to see the details for only 4.4GB.
    I could not find in the allocation details for the remaining data of around 3 GB. I was able to get those details exactly before 1 month.
    Now i am facing this Internal Storage details mismatch.

    Could you please let me know what is the issue here as its taking around 3GB which is hard to digest I am facing this issue from past 1 month. Please let me know how to resolve this.
    Also let me know in case of any other details required.

    Reply

  32. Senthil says

    Hi currently I’m using Motog2 with marshmallow 6.0. I have an option of castscreen (”cast”).I couldnt connect with my samsung smart tv and even i dont see any option like enable wireless display in that. Please tell me how to connect with smart tv

    Reply

  33. Gireesh K t says

    Hi,
    I have been taken marshmallow update and everything was going smooth.But for the past 3 weeks my device is getting heated while charging as well while using in wifi..I have tried to use 500mah charger and heating issue while charging is resolved..But if use my phone with wifi on,its temperature crosses around 40 degree Celsius with in 5 minutes. I have removed some apps,done wiping cache partition still it exists.used some cooler apps for cpu..Only thing left is a factory reset.

    So guys,do you have any suggestion before doing reset, any thing i can try to figure it out the culprit?

    Reply

  34. David says

    I have a moto G 3rd Edition with Marshmallow, when I pair with my car via bluetooth the sound from the caller is garbled. Any thoughts? I have repaired and soft reset a couple of times.

    Reply

  35. kriti says

    i updated my phone to marshmallow about three months ago but about 15 days before my touch stopped responding suddenly and it starts working after an hour or so…

    Reply

  37. Tristan Diependael says

    My moto g2 is constantly saying that there are public wifi-networks available. (And I disabled the option)

    Reply

  38. shraddha says

    I have moto g 2 phone and i did not come across this problem as soon as i updated my phone to marshmallow.But now all of a sudden my default music player stopped working.I cleaned the cache.And it started working again.but through my earphones i cannot listen to music.and it cannot be a hardware problem because i can here the ringtone when i get a call.The problem is only with the music player.I tried installing a new music player.its still not working.and even the audios what i get through watsapp don’t work.I get a notification”please increase the volume” when i try to play the audio.My phone is not even in DND mode.You tube videos work and even the videos saved in my phone.Can someone please help me out with this

    Reply

  40. Luc says

    I don’t remember if I had the problem immediately after update to version 6, but now when updating applications via play store, my device sometimes hung (black screen) or reboot while doing the installation. If I continue to use the smartphone, apparently it first becomes very slow and then reboot. The reboot is also very slow at that moment. After reboot most of the time the application that was updating before the reboot is updated but not always. Updated because it doesn’t appear on the apps to be updated.
    So far i doesn’t seems to be one application in particular (to be confirmed). I think it depends of the size of the application, that the problem comes with large applications, I will confirm later. For info I’m using the SD as internal storage and all my application are on it.

    Reply

  41. Liam says

    Roughly two months ago I bought a SanDisk Ultra Class 10 32GB micro-SD card for my Motorola Moto G 3 (2015) phone. On initial use of the card I formatted it as internal storage, not portable. In the last month it has been causing increasingly difficult issues – initially it would suddenly lose recognition of the card being in the phone and as such I believed that it must be minor bumps of the phone moving the card out of place just slightly. So I would take it out and put it back in or just restart the phone and eventually (within 10 or so seconds) it would re-recognise it and everything go back to normal. However, it has got to the point where the phone won’t recognise it, even with repeated attempts of turning the phone off, taking the card out, rebooting, shutting down again, placing the card in and rebooting (which worked a week ago), which no longer solves the issue. When I turn power on with the card in and go into storage settings now it comes up with the message “SanDisk SD card… Checking…” before after roughly a minute returning to the message “SanDisk SD card… Not inserted”. It seems the only options left here is to forget/reset the card on the phone or reformat with FAT32 on my PC which would erase all saved data that was on it, and not even be guaranteed to work after that. This leaves me with the further issue that the data is inaccessible on any other device so seems essentially irretrievable. A range of apps such as camera, gallery, downloads as well as other non-necessary but apps I use constantly will not start up without this card as important app data appears to be saved on the card. Does this mean if I forgot the card then I would lose these functions from the phone? I have read that the recent system update (Marshmallow) may have been central to or contributed to this issue, which I installed as soon as I was notified that an update available. The phone says it is completely up to date still, and I have not tried restoring to older/factory versions as I don’t want to mess with things and not be able to fix these issues. I’m afraid this problem will prevent restoring my data containing important files, prevent camera and other key functions from working again on my phone and mean the SD card which I spent considerable money on won’t work properly. Also, I have read some forums online with people stating that there is a certain compatibility issue with the class 10 card and Moto G 3 phone, although I do not understand this well? I must note the card is in pristine condition and the phone is less than 6 months old and as such am 99% certain that this is a phone software issue but have no understanding or idea how or why it has occurred and how to solve it, if there is a way. It appears I am not the only one experiencing such difficulties and it is ridiculous that this has happened in the first place. Any suggestions on how to approach this issue would be appreciated. Cheers.

    Reply

  42. Sayu says

    Plz help.. I am a motoG3 user and i have updated it to marshmallow. i am not able to drag down the notification bar anymore. The home button isnt working as well as the button that manages different tabs is not working too. I tried de charging. Also anyone who calls me get told tjat my call is busy. Whereas i am not getting any calls. Plz tell me how to backup my pictures n stuff

    Reply

  43. SHah says

    YEs, i take backup of my files before i switched off my moto g2. But whenever i turned ob tge device, sd card is corrupted. So evertime i have to erase all my data and set sd card again as a internal or portable storage.

    Reply

  44. SHah says

    Hello, i have a problem in my moto g2 is , evertime when i swiched off my phone, sd card is corrupted, although its in internal or as a portable storage. Evertime i lost my data, and when i switched to internal storage, is not worked as internal storage. How should i fix it?

    Reply

  45. Bibesh Shrestha says

    Hi,

    I own moto g2 .After I upgraded it to marshmallow. I have encountered over heating problem while watching movies after 20 to 30 minutes,It reaches to 50 degrees.Same with even small sized game like subwaysurf. I am trying clean master for cooling and other stuff. i even clear the catche every time, but deosn’t work for heating problem. What should I do?

    Reply

  46. Eva Staiger says

    I am absolutely not smartphone savvy but since the marshmellow update (6.0 ? I have this problem the last 6 weeks), whenever I plug in my phone into the PC, the PC says there is no data on the phone and I would like to download audio files and photos I’ve taken. I do have an SD card, I have no idea how to format it or make it part of the internal storage and am completely lost

    Reply

  47. Esther says

    Since updating my moto g 3rd gen to Marshmallow the phone has been running very slowly. I finally got fedup and followed the advise to clear clear cache partition. After which the speed in processing improved. Then the next day I noticed that
    1. I was (and still am) unable to take pictures, when I attempt to take a picture I get the message “unfortunately, camera has stopped working”

    2. I am unable to download pictures received via whatsapp. Initially I thought it was a problem with the app so I tried downloading a small file from a web page but I got the same message “download failed; the download was unable to complete. Please try again later”. This has been going on for 4 days.
    I tried uploading an image in whatsapp also and it failed.

    I have enough storage space and I’m also using my SD card as internal storage.

    Kindly advise on what to do.

    Reply

  48. Laura says

    The buttons of my bluetooth devices no longer work after updating. Before, I could just use the buttons on my speaker but now I have to use my phone to play/pause or skip a song. Any fix for this? (Moto E 2015)

    Reply

  49. charwang says

    Can anyone pls help me out I’ve moto g4 plus …
    And there are many problems I’m facing with this phone like sometime if a call aomeone it freezes for a while also some time its speaker won’t. Work at ol untill i restart my phone….
    Can anyone have any idea????

    Reply

  50. Ola says

    Since I upgraded my Moto G3 to Marshmallow my SD micro card 32 gb used as internal storage was crashing from time to time, so that I could not access my files and my pictures were vanished. But everytime I switched the mobile off and then on it was working again. And recently I went all the way with my procedure and the files won’t come back. I can not access my storage anymore, even though I switched my Motorola on and off many times, including de-charging it and taking the card in and out. I could hard-reset the card and then maybe access it as empty storage, but I want to get my unique pictures first!

    Can you help me please somehow?

    Reply

  51. Dan says

    I am trying to turn off network switch using marshmallow, however this option doesnt seem to exist anymore.. How can i do this?

    Reply

  52. Rohit Mehra says

    Hlo simon g.
    I updated my moto g2 in m.m. my phone show hanging problem so I reset my phone but don’t solve the hanging problem g. All apps not responsing properly. All apps stop Di working on use the net and automatically stop and phone show hanging problems to all app. Plz help mi how to solve this problem…

    Reply

  53. Kamaljot Singh says

    Hi, I have Moto G2, I update my phone with android 6 (marshmallow). Now my phone working is too slow. It is use to hang always when I open any app. Please suggest me…Is android will generate a new update to resolve these errors.

    Thanks

    Reply

  56. Gavin Campbell says

    So I had read about some problems with the marshmallow update before and decided to make the upgrade thinking that the Wipe cache/partition would solve the problems reported; it didn’t help. Problems reported included apps running very slowly, which I also experienced.I tried to downgrade twice, but that failed every time. What did help was moving files from my SD to my internal storage. Apps that were slow before now worked fine. I thought it was a whim so I moved them back to the SD card and they slowed down again. So moving to internal storage allows everything to work all fine and great now. No problems to report, except maybe battery life. It’s a new phone so I am not sure if it was like this before, but it charges quickly well so I am ok for now. I hope this can help someone.

    Reply

  57. Latic says

    I have one problem that I haven’t found anyone else having. Ever since the update when playing audio it just randomly stops. It doesn’t matter which app I play it from, neither is there a difference for headphones or speakers. There doesn’t seem to be a regularity with the stops, I can be listening to something for 5 minutes before it stops or 30 minutes. Then sometimes I just have to press the play button again on the homescreen, sometimes I have to unlock the phone and go back to the app.
    It has never happened before the update but now it’s really just annoying and I haven’t figured out any way to make it stop.
    I would really appreciate any help or guesses as to what I could do, thanks!

    Reply

  58. abhijit says

    Hi, I Bought new sd card, and i have inserted it in moto g 2nd gen updated to marshmallow. now i have made my sd card as a internal storage but now it is saying that sd card is not found in your device? so what should i do?

    Reply

  59. Velayutham says

    First I would like to thank the team for collate nice information and known issue, it was very much useful.

    I just bought Moto G+ gen4 in India, I see two issues:
    1) USB copy is very slow – copying 100MB of small files takes 50min
    2) while the USB is connected to Laptop, suddenly the all the screens keep toggling, i mean all background programs comes and goes like pressing “Windows+Tab” key on the laptop.

    Thanks,
    Velu

    Reply

  60. Rakesh negi says

    Hii
    I have moto g2: After installing marshmallow am facing problem with my sd card. It eject itself but after restart its appear and after time its disappear again because of this i need to restart my phone again and again please help me

    Reply

  61. sneha says

    i have bought my moto g3 1 month back.I am new to android.i have several doubts regarding apps,mobile usage and am facing problem in playing music available in SD card.can you please help me out?

    1)when i first started using the mobile it has updated to marshallow,after that i have placed a new SD card.i have selected portable storage option.and placed the Sd card, i have choosen move files to SD card at the first time of placing SD card in mobile.some of the photos are displaying black screen in Sd Card.may i get back the original photos..Do i need to format the sd card before storing the files for the first time.

    2)i have tried to download whats app.the browser has shown a message saying your motorola mobile is having battery issues and will be locked if u dont download battery saver app.it directed me to the app which should be installed.so i installed DU BATTERY SAVER and DU SPEED BOOSTER apps.is it good to use this apps.if not ,what apps should i have to use.

    3)i want to use Voice recorder app to record audio files,can you please suggest which app is good to use

    4)i have connected my mobile to PC byusing USB setting MTP file transfer to copy images and music .i have gone to appropriate folder and right clicked the image and selected sento option.but it is just showing the dialog saying image is copying.but if i wait for certain amount of time also it is not getting copied,it shows the same dialog box saying copying image to certain location(SD card/pictures),but if i check, its not sending the image to SD card.Even i used PTP option in USB then also it is not getting copied,it is showing the same dilog box showing image is copying.

    and if i do the same with mp3 music files they are getting copied to SD Card/music folder.but google music player is unable to play the files.it shows a message saying MUSIC PLAYBACK ERROR for some mp3 files and for other mp3 files it just kept skiping between songs with in time period of 1 second.can you please help me out.

    Reply

  62. Corné says

    Hello Simon,

    Similar to some people here I am faced with the problems that my MotoG 3gen 4G is no longer functioning properly with my BlueTooth carkit after the upgrade to Android 6.

    To answer one of the questions, yes I have tried with multiple devices and to my dismay the problem is persistent with all other devices.

    Incoming calls seems to work fine in most of the cases, outgoing calls only once or twice after I reboot the phone. And after that the call control is working properly via the Carkit but the audio is only going via the phones earpiece.

    Do you have any suggestions that I could try to fix this problem?

    Thanks a lot in advance.

    Reply

  63. Maitreyee Moghe says

    Since the marshmallow update in my phone moto g2 , battery life has become verryy poor . Battery drains very rapidly but it takes so long time to charge my phone. portable charger is needed everywhere 🙁 and im sick of this. My phone’s brightness is always low. Evrything i do to save my phone’s battery life. pls help me with this.

    Reply

  64. Eric Shaw says

    I have a Moto E and have recently been upgraded to Marshmallow. Now I am getting no ring tone or notification tones at all. If I connect headphone then I can hear the ring tone. If I make a call I can hear the other person through the speaker . I have checked all the settings which may cause this problem e.g. Airplane mode, Silent mode, App notification settings etc but nothing helps. I see many other people are having a similar problem. Any ideas please as my phone is now virtually useless, and please don’t suggest full reset as I know from other people’s experience it does not work

    Reply

  65. jonnets (@jonnets) says

    My Moto G2 has started playing up since the upgrade. The log in screen has just disappeared to when you turn it on it goes to the home page. The home page button doesn’t work and the camera sometimes just shows a black screen. The upload to google drive of photos only seems to work when the battery is fully charged. All a bit wonky. Any ideas please? Many thanks.

    Reply

  66. Hannah says

    Since updarding to marshmallow by moto g has become unbearably slow. It takes ages to switch between apps and the touch screen is lagging for as long as 15 seconds at times when typing. Some webpages are also not loading at all while others will. I also have a notice saying that my storage space is running out, despite the fact that I have deleted the majority of my pictures and apps with no change. It also doesn’t recognise any of my photos when connected to the computer except screenshots. I have cleared the cache partition but still there is no change!!!
    I have lots of photos that I have not been able to back up due and so don’t want to do a factory reset and lose all my photos.
    WHAT CAN I DO TO MAKE MY PHONE BEARABLE TO USE?!!! HELP PLEASE!

    Reply

  67. Keith M says

    Since the update, my Moto G cannot access the security cameras that I have installed in my barn.The software opens up, but the screen remains black.

    Reply

  69. arpit says

    How to move app from phone memory to SD card..??
    I Know we need to do this :- “just go to “settings” in your MOTO device then “ Apps” select the app which you want to move. It will open the App properties with a dialogue“Move To SD card ””…
    but I am not able to find this dialogue ” move to SD card” …
    pls help

    Reply

  70. Baxter says

    Before the Marshmallow update I was able to simply connect my new Moto G3 to my laptop and immediatey transfer photos or musc files. Now I have to drag down the USB connection options on my phone screen and specify “transfer files” before it will work. And even then, it doesn’t save the option choice. Every time I disconnect from the laptop and then connect again I have to go through the option process again. Why would they design it like this??? Is there any way for me to go back to the old Lollipop and wipe off the update to Marshmallow? I’ve never owned a smart phone before so I’m not savvy about these things. Also, after this bad experience, what can happen if I no longer accept updates?

    Reply

  71. walter gussman says

    New Moto G3 running Android 5.1 – everything fine. Upgraded to Android 6.0 now have have no ringtones. Did factory reset hoping that android 5.1 would return – no luck. Still have the same problem. Thoughts before I chuck this phone??? Haven’t even got to the point of checking out the rest of the apps, etc.

    Reply

  72. Pooya says

    I faced a problem with my Moto G.

    It updated automatically yesterday. It re-started and now I faced with some problems.

    1. The most important is I lost my incoming calls. everybody who want calls my face with busy line (something like auto reject). So I am not accessible to anybody with busy beep.

    2. I lost my drop down short cut at the top of the screen. where that I could do everything on my quick setting such as WiFi on/of, Bluetooth, Torch, etc.. I also lost access to my account from this side.

    3. The home icon, in the middle of bottom of screen does not work. two other touch button (back and ram sorting) is work but not about “Home” touch button.

    I would be appreciate if you answer these question to make my phone usable.

    Cheers

    Reply

  73. RobaQ says

    Hi,
    I have problem with my SDCard. Second one. First I have 32GB Kingstone SD card. Now I use 16GB SanDisk. When I formatted it as an internal storage, everything works perfect but after a few weeks it say that there is no SDCard and I should reinsert it. When I reboot my phone it work for about 5 – 10 minutes then the notification appears and I cannot use my SDCard. To solve it I need to reformat my SDCard and it works for another few weeks. I thougt that this is issue with Kingstone card so I changed it to SanDisk. It works the same. The problem start when I upgrade my Motorola G2 (XT1072) to Marshmallow. Can I fix this problem somehow?
    Thanks!

    Reply

  74. Vanyo says

    Another thing I noticed some are asking about happened to me as well: I want to access the phone via USB to copy files to the External SD Card, and I cannot do it. I have chosen MTP and I can see the internal SD card just fine, with all its contents. The External SD Card also appears in Explorer, but it will not display its contents or allow me to write there.

    I am aware that there is an option to “merge” the External Card with the internal one so that they work like one, but I have chosen not to do that when offered the choice. Is my External card already “locked” with this phone exclusively since the upgrade anyway? Thanks again.

    Reply

  75. Vanyo says

    My MotoG2 seems to be having problems waking up after I upgraded to Marshmallow. It will work perfectly for days but then it will stop responding to the power button to wake up, requiring a soft reset. May this be a problem with the Doze mode?

    Reply

  76. Jamie says

    I have a 3rd gen that is under 2 months old and am running andorid marshmellow. All of a sudden my phone will not lock even are a hard reset. I am unable to access the quick menu and the home button will not work. It says that it is registering and also i am unable to recieve any notifications at this time. Any help would be very helpful.
    Many thanks,
    Jamie

    Reply

  77. Jiuma says

    Hi.
    I own a Moto G 2nd Gen. And after updating it to Marshmallow my stereo channels are fliped. What I’m supposed to hear on left side no hears on the right side. So I’m getting a bit of trouble with my music experience or watching movies. Please tell me if you have the solution for this. Thank you.

    Reply

  78. Arbort says

    Hi Simon,

    I have the moto G 3rd gen dual sim phone. I am unable to connect to T-Mobile’s 3G or 4G/H/LTE network in the US. The phone only connects to 2G (Edge). I have reset all the APNs to T-Mobile’s default. I have verified that if I swap out my sim card and put it into other phones, I get 3G or 4G/H/LTE signals. Can you kindly advice how to resolve this issue? Many thanks.

    Reply

  79. Anupam Mahor says

    After updating my moto e 2nd gen to marshmallow my internet speed has decreased a lot. I can teven WhatsApp messages . I am using the same data packs but suddenly after the update the connection is very poor. Please help .

    Reply

  80. Pratik says

    i cant connect my phone to pc.. and i cant transfer any data phone to pendrive via OTG cable…
    before update i use this easly…. pls hlp i need it…

    Reply

  81. Leif says

    Moto G2: After update the phone is very slow. Has to close apps to make it work. Apps crash and drain battery. Sometimes the phone crash during night (charging). Restart of phone takes 10 min. Had no problems before update to Android 6.

    Reply

  82. Mick Gahagan says

    After uptate tof Moto G2 to MM my sound has deteriorated – in phone, speakers and with headphones, distorted as if too loud even on very low settings. I have tried many suggestions (sound ‘effects’, equaliser etc. but no difference. Basically the phone is unuseable.
    Very dissapointing – until update had good sound for music etc. now unbearable.

    Reply

  83. Yashaswini r says

    I updated ma moto g2 moblie for marshmallow ..but NW m phone s gtng hang …itzz working too slow ..can’t open any app … Completely blank ..wat to do .for da problem

    Reply

  84. Keyman says

    I also experienced the same problem about GPS on Moto G 2nd gen. google maps, google chrome don’t try to get a gps fix. gps is working fine with gps status & toolbox, and also with the dolphin browser…

    Reply

  85. Hentie Ferreira says

    Hi. Coming back to my GPS problem on my MotoG. All the location permissions for al the programs are enabled.On Google maps when I tap current position the map just rotate slowly around, and it doesn’t come up with the small blue dot. It just give a grey little circle. I can see the the gps indication icon comes on in the top status bar of the phone when I try to use my gps programs.
    My son also upgraded his MotoG to MM and the same happened to his phone. So I think there must be a bug in the MM upgrade regarding the GPS.
    I would appreciate it if there is a fix to this problem because I use my gps daily on my farm.

    Reply

  86. Don Forster says

    I have a Moto G second generation. I update to Marshmellow. At that time I had a old 16BG slow SD card. But I could update apps and load new ones. As per instructions I ordered a SanDisk Extreme microSDHC UHS-1 card so I could make it part of my internal storage which I did following the instructions. But for some reason now I can not load app updates or new app because it keeps saying my device does not have sufficient storage. I have some space left as I have used 4.88 of 5.5 GB of internal stoarge but it does not seems to be using the SD card as internal storage. I reformatted it and tried again but same results.

    Reply

  87. Hentie Ferreira says

    Since I upgraded my MotoG 2nd from Lolipop to Marshmallow my GPS cannot find any Gps location.
    None of the programs that I always use like Google maps is working. I did a factory reset as well as a clear cache.
    I can put it in High accuracy mode or any other mode it will not get a satellite fix. The only program that seems to work is
    GPS Status.

    Reply

  88. Febin PF says

    i cannot copy files to usb storage..it is not possible..can anyone suggest me an alternative method or correct method to make it done ??with steps and guides..is there any problem if we route moto g 2nd gen ?

    Reply

  89. Dave Carr says

    Pauses included in Contact Telephone Numbers Not Recognised since upgrade to Android 6

    I raised this issue before and it is recognised as a problem. If the number, including a pause is entered into the dialler directly there is no problem. The problem arises when calling the number from Contacts when only the numbers before the pause are dialled. I tried to download a new Phone dialler but it seems to be for Android 5. Is it possible to update the dialler that came with the phone or is it just a question of waiting for Motorola to issue an update. I assume they are aware of the problem? Thanks for any feedback.

    Reply

  90. Carmel Grant says

    Hi

    Hope you can help me. I have a Moto G 2nd generation. I updated to marshmallow a few weeks ago and formatted my sd card to be used as storage. I moved a lot of apps over onto the sd card which was great, it freed up space and improved performance. But I notice now that whenever I update an app it automatically moves it back onto the internal phone storage.

    I can’t move some of the apps back onto the sd card now, I get an error message saying ‘couldn’t move app, internal error’. I was able to move my Instagram and buffer app back onto the card but not Twitter or Facebook and there’s plenty of room on the sd card.

    Thanks

    Carmel

    Reply

  91. Tex says

    I have the Moto G2 and ever since I updated the OS to 6.0 I no longer am able to listen to media through my Bluetooth. I’ve tried the options in settings and I’m not given an option to connect my Bluetooth to the media, just phone aduio and contact share. Lollipop was so much better, wish I hadn’t upgrade to marshmallow.

    Reply

  92. Nirmal says

    Hi, have been using moto g3 from over 6 months..after recent update I have weird problem. Touch sensitivity have become erratic…as in when I try to scroll, it opens off some thing on the screen. For eg..in contacts fav screen, if I try to scroll…it dials off the number I have pointed on. Its.more of annoying when I am browsing or using fb app…unnecessary topics opens unintentionally.

    Reply

  93. SHASHI RANJAN KUMAR SINGH says

    After updating to MARSHMALLOW many times my phone is not giving call,alarm & general notification sound. When i restart my phone the problem gets solved but again it occurs. Please tell me how to rectify it.

    Reply

  94. Prathwish says

    I recently updated my moto g3 to android 6.0 but now the phone’s home button is not working and the phone does not get any phone calls. (I tried the same sim card on a different phone and it was getting phone calls properly). Could you please help me with this issue

    Reply

  95. Deepak says

    hiii sir my moto g 2nd gen 3g
    after install marshmallow version my gallery has shown all items all black so plz help me……..

    Reply

  97. Georgina Crook says

    Hi. 2 days ago I recently updated from Lollipop to Andriod 6 Marshmellow on my Moto G Gen 2 dual sim phone. I believe there are a few gliches with the upgrade. Mine is only one of my Sims has data allowance so normally I would turn “mobile data” to on when I need it from that respective sim. Now when I do this, the H on the notification bar is only displayed for about 1 second before it disappears hence not being able to access the internet. I have tried safe mode and also have done the clear cache parition. Does anyone have any advice please? Thank you.

    Reply

  98. H.Satish kumar says

    Recently i have upgraded my motorala g3 to Android 6.0.1. My problem is How can I change the data usage cycle for wifi data.

    Reply

  99. k says

    Updated to Marshmallow, Moto G EXT 2nd Gen. Since ugrade, can make phone call, receive phone call, but cannot hear anything. Cannot hear phone ringing on other end, cannot hear person talking, nor can they hear me. Everything else seems t be working. What can I do short of factory reset?

    Reply

  100. Jim Spring says

    Previously I was able to transfer files, photos, music, etc., between my Moto G 3rd generation and my computer but now when I connect the phone to the computer and go to file explorer, a message says “This folder is empty”. This is obviously an error as I have a lot on the phone. Also it shows almost nothing on the SD card, although I stored a lot of music on there. I have no idea whether the Marshmallow update is the cause, or whether the phone itself is defective?

    Reply

  101. Dave Carr says

    Sincé upgrading my Moto G to Android 6 the pauses (commas) included in phone numbers are not recognised. I use an Access Number for cheaper calls to the UK from Spain. The access number needs to be followed by a pause before dialling the contacts number. Now only the access number is called and I have to add the contacts number manually – a pain with my memory! Any advice gratefully received. I have not noticed any other problems following the upgrade, at least in the way I use my first Smartphone.

    Reply

  102. suniti says

    i update my phn to marshmallow (moto g3), none of the sim is working properly now, there are signal problems

    Reply

  103. Marcha says

    Hi there! I have a problem with my dialer icon. When my homescreen is turned on and I have an incoming call, tapping on the dialer icon (stock) will only get me to a second screen where I have to tap the option of going back to the active call. After doing that, it finally takes me to a third screen where I can actually tap a phone icon to answer the call.
    Secondly, someone told me that, when receiving a call with homescreen turned on, there should be a notification of this in the notification bar, but there’s nothing there.
    Is this all normal? I find it very inconvenient to take three steps before the call can be answered.

    Reply

  104. Surojit Dutta says

    The proximity Sensor is not working after i upgraded my moto g2 from lollipop to marshmallow. Is there any solution for this

    Reply

  105. Raghav says

    Installed marshmallow update for moto g2 one month back. Every thing was working fine. But from last one week I am not able to see any items in status bar. Even if the notification arrives, not able to see any items. It simply show ‘No notifications’ message. The factory reset button in Settings is disabled. Not able to Factory reset by power+volume button combination. Please help to recover this issue

    Reply

  106. Peter Langer says

    Moto G 2nd Gen
    After Marshmallow update I no longer have the option to choose which Gmail account to save a new contact to.
    I receive a phone call and want to save this number to my contacts. Click on the number in call history >> Create new contact >> now goes to one of my accounts and there is no dropdown as before to save to a different account. This is annoying, I prefer to separate work contacts from personal contacts etc.

    Reply

  107. Rohit kumar says

    Hlo simon g. My phn was updated to MM . but my phn shows to hanging problem to all applications . so plz help me. How to leave the hanging problems g.

    Reply

  109. alan watson says

    Had a very good usable phone till this ***** upgrade in my 60s and not a phone tech. Why oh why do they insist on spoiling what worked very well and why can’t this so called upgrade be undone? Extreemly disappointed .

    Reply

  110. Keith says

    Since the update there is no longer the option to turn off mobile data to save the battery. There is now just an option to disable the simm totally on my moto g second gen. Wish I hadn’t “upgraded”!

    Reply

  111. balakrishnaette says

    Hi there!

    I am using moto G3 and have external sd card. When lollipop, the memory card is working fine. after updating to marshmallow, the external sd card is getting ejected automatically. not sure why?

    Reply

  112. Judith says

    Why can’t I share photos from the gallery directly to WhatsApp anymore? The logo no longer appears when I press and hold the share option.

    Reply

  113. chetan says

    Hi!!! in moto g2 with marshmellow, when mobile in fully silent or with vibration mode , if any incoming or outgoing calls made then automatically mode is going to ringtone mode ……… and some times become very slow……..

    Reply

  114. Rohit kumar says

    Hlo simon g. My Motorola moto g 2nd generation has updated to MM version but phn shows hanging problem all functions. So please help me. How to leave there hanging problem.

    Reply

  115. marcr says

    Hello,
    After update of my Moto G XT1068 to Marshmallow, my phone is not able to use mobile data any more neither in GPRS, EDGE or 3G. Could you help?

    Thanks

    Marc

    Reply

  116. Nikhil Gupta says

    I HAVE MOTO G 3GEN AND MY MOBILE IS NOT SWITCHING TO ANOTHER SIM FOR USING MOBILE DATA ,WHENEVER I USED TO SWITCH IT GIVES MESSAGE ” DATA SUBSCRIPTION CHANGE IN PROGRESS ” PLEASE HELP ME WHAT TO DO.

    Reply

  117. thesimpleblackgirl says

    Hi am currently using a Moto G 2nd gen however the screen has been erratic recently. Erratic in that the touch goes on an off with me having to rotate the screen to touch it at times. The touch gives no response at time and the gallery is behaving like I touch twice instead of once. Also the touch works fine when I use other apps or games just not for the home screen. It is currently running marshmallow and I have had it for 2 weeks

    Reply

  119. dayanand says

    I upgraded my Moto g 3Gen android version to marshmallow 6.0. but after that my camera shutter on/ off option is removed. so how I can recovered the same option?

    Reply

  120. paul says

    Single sim Moto g 2nd gen phone recently upgraded to MM and now following a reboot the sim looks OK for a few minutes and phone will receive calls, but after a few minutes the mobile signal is lost and sim shows as invalid. I have removed/reinserted the sim, obtained and inserted a new sim from my supplier, tried factory reset/restore, tried airplane mode followed by reboot. All resulted in same issue. Only when I first tried the new sim did the signal last for more than a few minutes, but even so it still eventually failed, and now fails within minutes of reboot. Any ideas? Do I need to do a clear cache if I have done a factory reset? Is there any point doing a factory reset and then taking the new phone option instead of a restore? I appreciate I will have to start from scratch taking this approach but if it will fix the issue I am happy to try it.

    Reply

  121. Ved says

    Hi,
    I have MOTO G(2014) 2nd Gen, after updating to Marshmallows battery doesn’t last for more then 7-8 hr with mixed usage.
    All Apps keeps on crashing let it be Facebook, Whatsapp, Instagram, Google App, Inbox by Gmail, Snapchat etc.
    Navigation from apps has slowed down and shown a BLACK screen. It has become very slow.
    I have around 5GB free in my internal memory, have done factory reset still the problem persists.
    I couldn’t find any cure for this.
    Could you please help.

    Reply

  122. Pragna says

    Hi Simon,
    I have updated my moto G 2 nd gen to MM. Everything was working fine for few days, after few days my mobile data is not working. Tried it everything and fed up please help.

    Reply

  123. Gopal Sharma says

    Hi,
    I am using Moto G2, updated Android version from 5.0.2 to 6.0 (Marshmallow). After upgrading 3G service is not running am getting 2G service in my phone. Earlier I thought that there was problem from sim card service provider and done manual settings 3-4 times. It’s a dual sim phone so I tried with both the sim but it’s not working in any of the sim.
    Also spoken to Motorola executive on phone, they asked me to do factory reset, done that as well but still 3G is not working.
    Kindly provide an solution for my problem ASAP Because it is really difficult to work on 2G service.

    Reply

  124. RAJIV says

    Recently my moto g 2nd generation got updated to marshmallow. I bought this phone whilst I was in the UK and was using just one sim. Y yesterday I put a data sim aswell which just works in sim 1and nit in sim 2. Now any sim works in sim 1 but sim 2 doesn’t read any sim and keeps in saying NO SIM CARD. Alsobin the settings, I get no sim selection options at all!!? Just one sim appears and it does not allow me to change the settings ifbi want to change them as desired. Please reply on rajpranali @gmail.com
    Thank you.

    Reply

  125. Lil says

    I upgraded my moto (2nd) generation to marshmallow 6.0 and since then I can’t make calls without using headsets. The person am calling will hear me but I can’t hear anything unless I use an earpiece. What’s happening? It’s very uncomfortable I have to have the earpiece in the phone all the time so much inconvenience.

    Reply

  126. Ramachandran says

    My Moto G2 Android OS is taking more battery than any other application after upgrading to Marshmallow. I have removed all auto sync option from apps and I am not keeping much applications also in my mobile. I charge my phone in the late evening to 100% and by morning it is reducing to 80% and battery consumption data says 15% is consumed by Android OS and remaining by Mobile stand by, screen etc. Why OS is taking so much of power and is there is any solution for this.

    Reply

  127. Fernando Abarca says

    I updated last week my moto g 2nd gen to the android 6.0 And Since about 2 days I saw a issue with the phone’s gallery I saw my whole files duplicated and I don’t know why this is happening I tried to format the micro sd and I did it and it didn’t work the problem was still there and an intersting fact about this is that when I conect my phone to the pc I can see all my original files there are not duplicated ones but in my phone I see my files twice I tried everything to fix it and I couldn’t fix it I turn off the google photos option cause I thought this was the app that was causing the problem but still same thing I haven’t sought if same thing happens with music but so far I have seen this issue just in my gallery. If you know how to help me I would appreciate your help

    Reply

  128. Sahana says

    Hi Im using moto g2 nd i recently updated my phone to marshmallow .After the update my phone is running very slow and not working properly . Google play music n ny media players aren’t working.

    Reply

  129. jitender yadav says

    Sir,
    I have updated the android version to marshmallow on my moto g3, but after the update i am unable to use the usb device as the usb device is not being displayed in the file explorer and through the notification pop up, it doesnt allow me to play video from usb which i was able to do in lollypop version
    Please help

    Reply

  130. jitender yadav says

    Sir,
    I updated the android version on my moto g3 to marshmallow, but after the update usb pendrive data is not being shown in the file explorer and also i am unable to browse the files through the notification pop up that is displayed when usb is connected to the phone. Please help

    Reply

  131. Manstung says

    I have a Voice SIM and a Data/Voice SIM, After my Moto G 2nd gen upgraded to MM, data does not work if there are 2 SIMs inserted (voice no problem). Data only works OK if 1 SIM inserted, either slot 1 or 2. So a dual-SIM phone became a single-SIM phone. Changed APN no help, provider inserted the original APN. Before upgrade, no problem at all. Please help…

    Reply

  132. Puja sarkar says

    Whenever I reboot my Moto G3, it shows “Android is Starting, Optimizing app 1 of 1” and takes a long time to get into home screen. Could you please let me know why and provide me any solution ?

    Reply

  134. KRISHNA KUMAR says

    Iam using Moto G2 and after Marshmallow update built-in ringtones not displaying under setting>sound&notification>phone rintone. In safe mode displays well. So I done a factory reset. But even now in normal mode ring tone list not displays. Only in safe mode it displays ringtone list. Hence for changing ringtone every time to need to boot in safe mode. Kindly suggest a solution.

    Reply

  135. Alex says

    Moto g2
    The home button isn’t working so if I go to an app that requires full-screen I can’t get out of it and I have to turn off my whole phone.
    Also the notification bar does not show any notification only the battery status and card sim condition, plus when I swipe it down to see further settings nothing is happening.
    Furthermore I can not lock my screen..

    These just a few of the problems I faced with this update

    Reply

  136. Umamahes says

    Hi…
    I updated my moto g2 to marshmallows..
    From that moment when I connected my Bluetooth device i can’t hear voice while call is running but i can hear ringtone and music also..
    Plz help me to solve this problem…

    Reply

  137. Kshitiz says

    Hi,
    After I ugraded my moto g2 to marshmallow. The call is not working properly. I can’t hear the voice on my phone but the one on the other side can hear everything. Please help!

    Reply

  138. Silvia says

    Hi there,

    I’ve just updated my Motorola Moto G 2d Generation to Marshmallow and I’ve a few problems:

    1. Quick settings tray doesn’t show anymore and I’m not getting any notifications (sms, calls, emails, Facebook, whatsapp…)

    2. When connecting the phone to my Macbook I get the following error message “can’t access device storage” and there’s no way to fix it (I’ve tried several things…)

    3. Internal memory is full even if I deleted a lot of stuff.

    Could you please advise me about how to fix these issues?

    Thank you in advance

    Reply

  139. xristos koutsogiannis says

    Since i updated my moto g 2nd gen to marshmallow whenever i press the home button i don’t get the option to jump to google now or the now on tap . I went to setting and the now on tap is “Greyed” i tried a few things like changing the language (i saw it on the internet) but i still can’t use any of these two functions.

    Reply

  140. Pranav says

    Hi my motog3 is not upgrading, it says 15 hrs but gets stuck at a particular instant and doesnt continue after that even if my wifi is working

    Reply

  141. manjunathaswamy says

    marshmallow is not upgrading it is down grading so can co. guide to go back to lollipop version try

    Reply

  142. Rina says

    Hey,
    I updated my moto g2 to android marshmallow two days ago and now if I’m trying to lock the screen it doesn’t work. I tried to restart the phone but it didn’t help. Please help me

    Reply

  143. Ray says

    i updated my moto g second gen to marshmallow and i cant even unlock my phone. When i put my password it just says wrong password even tho im putting in the right password. HELPPPPPPPPPPPPP

    Reply

  144. Mary says

    Hi, I just updated my moto G to marshmallow and now quite a few apps, like facebook, are missing, why is this?

    Reply

  146. kousik das says

    sir mobile is moto g2 after update marshamallow have some problem i deleted any file in my internal memory but memory can’t be free just like a 12gb internal or file size is 1gb when i delete a 1gb file then my memory show me 12gb cant be free

    Reply

  147. Kate says

    I just purchased the moto G 3rd Gen and it automatically updated to Marshmallow…but I can’t seem to find any decent method for putting it into ‘silent’ mode without manually adjusting the volume control up and down each time. Surely there is a silent function???

    Any assistance would be awesome.

    Cheers,

    Reply

  149. Emma says

    Hi Simon,

    I’m preparing to back up my data to do a factory reset. My photos are stored on my sd card but I am unable to locate them when I connect my phone to my PC. I’ve tried changing the ‘use usb for’ to ‘transfer files (MTP)’ and ‘Transfer photos (PTP)’ but still cannot locate my photos.

    I have gone to SD settings on my phone and the following options appear:

    -Eject
    -Format
    -Format as internal
    -Move media

    I pressed ‘move to media’ and on the next page, the option is to move media to sd card which I do not want to do. I need to save all of my files to my computer so I can do a factory reset, but as mentioned I am unable to locate the pictures on my sd card via my pc.

    Can you help please?

    Thanks

    Reply

  150. Kritika says

    Hi Yesterday itself i got new cell phone Moto G3 16gb online. It is working well with other feature and i like this cell phone too. But from yesterday itself i am facing the problem, of battery drain. Today i updated my cell phone to android 6. Still the issue is same. How can i fix this issue permanently so that i can use other apps .
    any help
    thanks

    Reply