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Moto G Phone Guide

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    • Moto G8 User Manual for Moto G8 Plus and Moto G8 Play
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    • Moto G 2015 user guide
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    • Moto G Manual (Mot G user guide)
  • how-to guide
    • Moto G8 vs Moto G8 Power vs Moto G8 Power Lite vs Moto G Power vs Moto G Stylus vs Moto G Pro vs Moto G fast: What are the differences?
    • Moto G8 Plus vs Moto G8 Play: Differences and common features
    • Moto G5 vs Moto G5 plus: the major differences between Moto G5 and Moto G5 plus
    • How to install Moto G5 SIM card?
    • Moto G5 Plus SIM card guide
    • How to take screenshot on Moto G (without using apps)
    • How to use Moto G camera and change camera settings?
    • How to access developer options menu in Moto G?
    • How to use FM radio on Moto G?
    • Moto G wireless display: the problem and the solution
    • Meaning of Moto G notification icons
    • How to use Moto G voice command?
    • How to use Motorola Assist on Moto G?
    • How to Silence Moto G Notifications and Ringtones
    • How to use dual SIM cards on Moto G?
    • How to connect Moto G with PC through USB cable? (for Moto E and Moto X as well)
    • How to use Bluetooth to transfer files on Moto G, Moto E and Moto X?
    • How to use Wi-Fi Direct to transfer files on Moto G, Moto E and Moto X?
    • How to block certain callers on Moto G, Moto E and Moto X?
    • How to use Moto G safe mode (applies to Moto X and Moto E safe mode as well )?
    • Moto G USB OTG guide (also for Moto X)
  • Online Manual
    • Moto G layout
    • How to remove Moto G back cover?
    • Moto G Home screen
    • Insert SIM card into Moto G and Moto E
    • How to add apps to Moto G home screen (for Moto E and Moto X as well)
    • Add new home screen pages on Moto G, Moto E and Moto X
    • Use widgets on Moto G home screen (for Moto X and Moto E as well)
    • How to update Moto G, Moto E and Moto X?
    • Moto G 2015 camera guide
    • Top 10 new features in Android Nougat update for Moto G4 and Moto G4 Plus
    • What’s new in Moto G5 and Moto G5 Plus?
  • Accessory Guide
    • Moto G case guide

How to use Moto G camera and change camera settings?

The specs of Moto G camera may be not so impressive. But the 5MP rear camera in  Moto G (and 8MP in Moto G 2nd Gen, and 13MP in Moto G 3rd Gen) can produce quite decent photos and videos. Most of the time, the photo quality is even comparable to that of some high-end smartphones.

Most owners like Moto G’s camera because using Moto G camera is so simple and straightforward.  And changing the settings of Moto G camera is very intuitive as well.

Please note, all generations of Moto G, Moto E and Moto X use an identical Motorola camera app (with slightly different options). This means this guide equally applies to Moto X and Moto E.

For Moto G 2015 (Moto g 3rd Gen), please check this special Moto G 2105 camera guide.

Use Moto G camera

moto g camera touch shootOnce camera is launched, you can touch anywhere on the screen to take photo, as shown in the image left.

To take multiple photos (burst mode), for example, the object is moving, and you want to capture different the object in different locations, you can just touch and hold the screen.

As updated in Android 4.4, Moto G camera also supports drag to focus and exposure. You can drag the green bracket anywhere in the screen. Moto G camera will adjust the focus and exposure of the photo based on this location.

moto g camera zoomTo use the digital zoom (of course there is no optical zoom in smartphones) of Moto G camera, simple drag up or down with one finger (as shown in right). The available digital zoom of  Moto G camera is  between 1X – 4X.

To switch between front and rear camera, touch moto g camera switch front and rear  in the camera screen

To switch to video mode and start recording, touch moto g camera video recording  in the camera screen

moto g camera still shot when recording videoTo stop video recording, touch moto g camera video stop  in the screen.

You can also take a still shot when you are using Moto G camera for video recording. To save a photo, touch anywhere on the screen while recording.

All photos and videos taken can be easily accessed from the Gallery app.

 

 

Moto G camera settings

moto-g-camera-settingsChanging settings of Moto G camera is also a snap.

You can get the camera options by swiping the screen right. All  Moto G camera settings are there.

The interface is simple and very intuitive.

The symbols and meanings in Moto G camera settings are listed here for your reference.

moto-g-camera-hdr HDR (High Dynamic Range) is best when used for landscapes or outdoor portraits. HDR mode will not work when Flash is set to On.

 

moto-g-camera-flash Flash – Set flash to On,Off or Auto

 

moto-g-camera-focus Touch on the screen (tap to focus) . In Android 4.4, it is updated to drag to focus and exposure

 

moto-g-camera-slow-motion-video Take a slow motion video

 

moto-g-camera-panorama-photo Take a panorama photo

 

moto-g-camera-geo-tag Tag your photos with a location

 

moto-g-camera-setting-ratio Change the aspect ratio of  the photo to 16:9. The photo will be saved with a 3.8MP resolution. The default is 4:3 and the corresponding resolution is 5MP.

 

moto-g-camera-silence-shutter-soundTurn the shutter tone On or Off

 

moto-g-camera-setting-help  Get help on using the camera. The tips and instructions will be shown on screen if it is tapped.

Updating Moto G camera

Unlike any other Android phones, Motorola puts the camera app in the the Google Play store. So you can update Moto G camera without waiting for the system update.

You can always check whether there is udate by launching Google Play app (then check for update). Of course, you can also set the update as automatic.

Changing Moto G camera resolution

Sometimes, due to the limitation in the Moot G  storage, you may want to use lower resolutions for your photo or videos.

But unfortunately, Motorola does not allow you to change the Moto G camera resolution. You can only change the ratio.

So, the resolution of photos taken from the Moto G’s rear camera is always 5MP (at 4:3, default) or 3.8MP (at 16:9). To change the aspect ratio of Moto G camera, you can swipe  the screen  to right to get the Moto G camera controls. Then tap 16:9.

Of course, you can use third-party camera apps to choose the Moto G camera resolution. For example, Camera360 Ultimate (it is free in Google Play store) allows you to do this easily.

For videos, Moto G camera will always capture the video at HD 720p with 30fps. You simply have no options to change the settings.

Any questions with the camera in your Moto G? Please let us know in the comment box below.

More step-by-step Moto G guides, and  Moto G tips and tricks,  are available at  our most popular Moto G how-to guide page.

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Reader Interactions

Comments

  1. 3nl19ht3n3r says

    November 21, 2021 at 12:29 am

    Is there a way to change the audio source on the moto 5g stylus?

    Reply
    • simon says

      November 21, 2021 at 4:05 am

      You can use the Open Camera app, which allows you to set audio sources. It is free.

      The default Camera app in Moto devices does not allow you to set audio sources.


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      Reply
  2. DEEPAK JOSHI says

    November 8, 2021 at 8:51 pm

    Hi, I want to use MOTO G8 Power to make videos for my new youtube channel and today i have created few video clips from this phone. the problem i have observed it that all those videos are created in Portrait mode and are not fitting into the screen. please help me to suggest how to create videos in Landscape (full screen) mode in Moto G8 power if the phone is placed vertically in the hand. Many thanks in advance

    Reply
    • simon says

      November 9, 2021 at 12:09 am

      No, there are no easy solutions. You should hold the phone horizontally when recording such videos.


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  3. Mick Rogers says

    October 8, 2021 at 2:36 pm

    HI Simon
    Thanks, I’ve just checked and it is already exFAT formatted

    Reply
    • simon says

      October 9, 2021 at 1:32 am

      Normally, it should split the video at 4GB (this is the default video file size limit in the old API), not stopping the recording.

      Anyway, you may try the Open Camera app (it is free) to see whether it works for you.


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  4. Dr Mick says

    October 8, 2021 at 8:56 am

    Hi
    My moto G5 stops videoing after about 31mins saying that the video size limit is reached. The file is 3.79GB and there is plenty of storage space on the sd card. how can I increase the video size limit?

    Reply
    • simon says

      October 8, 2021 at 12:41 pm

      it is due to the FAT32 file system. You can try to format the SD card in exFAT on a PC.


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  5. Richard Melvin says

    September 29, 2021 at 7:04 pm

    My moto g play camera’s resolution is 72 DPI. How to increase/change the camera’s DPI settings? Thanks…

    Reply
    • simon says

      September 30, 2021 at 12:42 am

      DPI (dots-per-inch) is only for printing. The resolution usually refers to the number of pixels (dots).

      In the recent Motorola camera app, you can only set the aspect ratio. The number of pixels is fixed.


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  6. Sam says

    July 11, 2021 at 8:47 am

    Moto G9 power, normal cameras work fine (both front and rear). But using whatsapp, try take a photo and it’s super zoomed in both front and rear camera although not using zoom. How can I fix this please?

    Reply
    • simon says

      July 11, 2021 at 2:11 pm

      The preview is always zoomed on WhatsApp. Did you test it with the final photo?


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  7. Sandra McGill says

    February 4, 2021 at 5:59 pm

    The pictures taken by my MOTO g6 play do not give true colours. For example my grandson had a green top on and it turns out pale blue yet when I WhatApp it to my daughter who has a Samsung phone the picture shows the correct colour. This happens to pictures taken indoors and outdoors. Red Poppies turn out orange. If I had know this before buying I would have stuck with my samsung Galaxy Young which is an entry level phone and takes better pictures and offers so many more modes for taking pictures. Can this be fixed.

    Reply
    • simon says

      February 5, 2021 at 3:35 am

      it sounds like a display colour issue because the photo shows the correct colour on Samsung phones.

      In Settings, go to Display –color mode (or display –advanced –colors), you can try vibrant and standard to see whether it improves.

      Also, you should turn off Night light in the Display settings.


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  8. CJ says

    January 29, 2021 at 12:36 am

    All of the sudden, every time I take a photo, it snaps and then it says “processing.” When it’s done, it gives me some weird outlined photo like I applied a filter (which I did not), and it does this for every photo.

    Please let me know what is causing this problem and how to resolve it. Thanks!

    Reply
    • simon says

      January 31, 2021 at 1:43 am

      It sounds like you select some camera modes. Are you sure you are in the default photo mode? You can switch to video mode, then switch back to photo mode.


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  9. Kay Kern says

    January 1, 2021 at 2:00 am

    I have moto G Power phone. There is no sound when I shoot a video.

    Reply
    • simon says

      January 6, 2021 at 12:20 am

      did you turn off the microphone when shooting the video?

      When yous change to video mode, do you see a row of icons on the top (or left in landscape orientation). There is a button for you to mute (or unmute) microphone.


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  10. Ritika singh says

    December 27, 2020 at 6:08 pm

    Actually I get my new phone three days ago ..at that time many options were visible at that time in camera when I swiped right like slow motion nd cut out nd many more but when now I m doing the same then many options are not seeming to me in the camera … what should I do….????? Please tell me ….

    Reply
    • simon says

      December 28, 2020 at 12:18 pm

      What’s the Moto G model?


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  11. Octavia Anderson says

    December 22, 2020 at 5:01 am

    shot on moto g7 play I don’t want tagged on my photos

    Reply
    • simon says

      December 28, 2020 at 2:15 pm

      The camera app does not tag you. Google Photos may identify different people in your albums. You can turn off “group similar faces” in Google Photos app.

      Do you mean location tag? In the camera settings, you can choose to not to save location.


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  12. Trout Fisher says

    November 9, 2020 at 6:39 pm

    Since the last update, a message appears on my camera screen saying ” you are in battery saver mode all functions may not work” I know I’m in battery saver mode, I want to be in battery saver mode. But I want the message to to not be there.bit doesn’t go away, I can’t figure how to turn it off. Before the update it was fine and didn’t do this. It makes the camera useless. I don’t want to turn the battery saver on if I’m hiking. How do I fix this or should I throw the phone out?

    Reply
    • simon says

      November 13, 2020 at 12:08 am

      Unfortunately, there are no options to turn the message off. But you can use the camera and ignore it.

      You can also quickly dismiss the message by switching to the video mode, then changing back.


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  13. Della says

    October 22, 2020 at 3:35 pm

    My moto g4 camera app is posting the wrong time on my pictures. The time is off by 7 hrs. The time on my device is set correctly. Why then are my pics timed wrong? This was never an issue until March 2020, I am now noticing.

    Reply
    • simon says

      October 24, 2020 at 8:11 am

      Is the timestamp in the filename correct? It seems the app did not get the correct time zone settings. You may try to reboot the phone to see whether it helps.


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  14. Lee says

    October 19, 2020 at 11:17 pm

    I have a Moto G Power and see nothing about using the wide angle lens. Or is it just a matter of zooming out all the way to 0.5? That’s a wider shot than 1.0 but not by much. Is there no separate setting for wide angle shots?

    Reply
    • simon says

      October 21, 2020 at 12:17 pm

      Set the zoom to 0.5x. Tap 1x (on the left, below the row of buttons when holding the phone in landscape orientation), you should see the 0.5x (ultrawide) and 2x (telephoto).


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  15. andrew m says

    October 16, 2020 at 8:52 am

    I have just got the moto g8 plus so settings are all default. When i am taking pictures holding the phone in prtraite mode i see it in the full screen which is good. When I switch to video what i am am about to record is in widescreen with large sections of the scene top and bottom all blurred out. how can i record in the same way i take pictures i.e all what i see in the portrait camera.

    Reply
    • simon says

      October 16, 2020 at 1:39 pm

      You may just change the video size to see whether it helps (tap Gear icon in the camera interface, then tap video size, by default, it is FHD. You can change to anything else, check the preview, then switch back).


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  16. Cathal says

    June 30, 2020 at 3:51 pm

    Is there a good setting on g8 for sport or action photo

    Reply
    • simon says

      July 1, 2020 at 8:45 am

      There is no dedicated sports mode. You can try manual mode (you can find the tap the A button in the viewfinder to enable it) which gives you full control.

      There are 9 different Moto G8 models as explained here. If you are using Moto G8 Plus, Moto G Stylus, and Moto G Pro, then you can try the action cam to record video, then extract frames from the video.

      You can also try slow-motion videos. Set fps to 120 at FHD, then extract frames.

      Anyway, you need to experiment to see which is best for you (depending on the model as well).


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  17. Maurice says

    May 22, 2020 at 3:23 pm

    My Moto G (1stGen) took panorama shots of about 180°, but my Moto G5 only takes about 120°. Is there a way to take wider shots on the G5?

    Reply
    • simon says

      May 23, 2020 at 1:54 pm

      No settings for the panorama mode in Moto camera app. You can try some third-party camera apps.


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  18. Tony says

    May 11, 2020 at 9:28 pm

    Hi,
    On a Moto G5 Plus, I’m trying to take a selfie video, but don’t want the wide-angle lens. Do you know of a way to switch the lens or adjust the settings?
    Thank you.
    Tony

    Reply
    • simon says

      May 12, 2020 at 12:23 pm

      Moto G5 Plus only has one front camera sensor. And it is a normal one.

      Probably you are talking about the aspect ratio. The 16:9 photo will occupy the full screen and looks wider. You can change the photo size to 4:3. Open the camera app, switch to the front camera, then tap the gear icon in the camera app, under selfie camera settings, set Photo size to 4:3 (5MP).


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  19. Carol Parker says

    March 21, 2020 at 7:50 pm

    Can you switch from the front to rear camera while recording? The switch button disappears when recording or pausing. I have a Moto E G7 power.

    Reply
    • simon says

      March 23, 2020 at 1:28 am

      No, you cannot switch the camers when recording. You have to stop recording and then switch.


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  20. Nath says

    January 1, 2020 at 7:16 pm

    Is there a way to set a mass photo filter setting for ALL photos automatically? It’s a real pain having to select photos one by one. I’ve found that the current setting is too dark, and would like to change it to “Auto” a general rule of thumb. True, some photos may need different filters (I’ve used “West,” “Metro,” “Blush,” or Palma” for example), but for most photos, I’d like them to be set to “Auto.” Can you advise? Thanks!

    Reply
    • simon says

      January 1, 2020 at 11:31 pm

      What’s the Moto G generation of your phone? Normally, you can choose none. You can always add filter or effects when editing photos later.


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  21. Dave says

    May 12, 2019 at 2:09 am

    I have the Moto G4, I have several issues with the camera.
    1st There is a lag from the time I touch the screen to take a picture. I have searched the internet for a resolution to this and occasionally after a fix the camera resorts back to lag. This lag is not short. You see the circle in the screen when the picture is taken an it appears as it is circling at the end of the circle the picture is taken. This lag can be 3 seconds to 5 or 6 seconds. My pictures always come out blurred.

    2nd I under stand the proper way to take a picture or video is to hold my Moto G4 horizontally ( not vertically ). When I take pictures or videos this way & transfer to my lap top the picture or video fill the entire laptop screen, looks great.
    Take a picture or video with the phone held vertically you end up with a narrow picture or video with black on both left & right of the screen.
    So what is my issue you say??? well all is great until I get out side. Try to take a picture or video out side with the phone held horizontally and the screen goes BLACK! yes black you can’t see anything even though the phones camera although it is in fact taking pictures or videos.
    Turn the phone vertically & wallah the picture looking through the phone appears. Turn it horizontal no picture can be seen even though it is taking pictures & videos. You just can’t see what you are filming.
    Again I can’t find anyone else with this issue.
    I took to a Motorola service center & they said just use it vertically & no problem. ( that was not the answer I was looking for)
    Any assistance would be greatly appreciated.

    Reply
    • simon says

      May 12, 2019 at 2:50 pm

      It sounds like the phone is running low on resources. Are you using a SD card? What is the available internal storage? Are you using any antivirus or task manager apps?


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      Reply
  22. Jan says

    January 3, 2019 at 12:42 pm

    Hi. I can’t get the flash to work in with the front camera on my Moto G3. Fine on the rear facing one. I have tried setting the flash to both “on” and “automatic” but neither works. Any suggestions?

    Reply
    • simon says

      January 4, 2019 at 12:47 am

      There is no flash for the front facing camera. In later models, you can use screen as flash. But it’s not available in G3.


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  23. Elaine says

    November 28, 2018 at 10:15 am

    I have a Motorola G (3rd V) is it possible to set the camera so that the date taken is illustrated.

    Reply
    • simon says

      November 29, 2018 at 1:52 am

      Nope. Almost all smartphone cameras don’t offer this feature because date and location are saved automatically in the photos (as meta data). Some photo editing apps may can print the date on photos automatically.


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  24. Cheesi says

    September 18, 2018 at 11:41 am

    I have a Moto G4 and the “Quick Capture” feature, where you can quickly turn the camera on from a sleeping phone with a twist of the wrist, now won’t open, but directs me to change the app permissions. It seems the camera wants to know my location. Is there a way to prevent this (without storing my location with all my photos – which I don’t want to do)? If I unlock the phone first, I can still use the camera without turning on location, though recently it does keep asking me to change that.

    Reply
    • simon says

      September 18, 2018 at 2:49 pm

      I understand your concerns. But your need to trust the developer when you use the app. Motorola up to now has a good reputation.


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  25. Liz says

    May 28, 2018 at 3:00 pm

    I have a motor g plus 5th gen. Why does the camera smooth or edit out details ie. Freckles? I would like to be able to turn this feature off if possible.

    Reply
    • simon says

      May 29, 2018 at 2:51 pm

      Nope, you do not have such options. But you can try some other camera apps.


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  26. pradeepm says

    May 26, 2018 at 11:39 am

    Is there any way to get a full screen view while taking pictures on a moto g5. It was there before but once the update happened it has changed the screen smaller.

    Reply
    • simon says

      May 27, 2018 at 1:35 am

      It depends on the picture size settings. If you choose a picture with a 16:9 ratio, it should show in full screen in preview screen.

      Anyway, why do you need the full-screen view when the photo has as different aspect ratio as the screen? Most people take photos with 4:3 aspect ratio, but the screen has a 16:9 ratio.


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  27. Preenith Kumar says

    January 27, 2018 at 11:55 am

    I have a Moto G1 and I have come to know that there is no update to the android 6.0 or 7.0 while there is a Android 8.0 craze going out in the recent 2018 smartphone market. Is there a way to upgrade my Moto G to Android 6.0 or higher?

    Reply
    • simon says

      January 27, 2018 at 1:42 pm

      There is no official ROMs. But you can get third-party builds for Moto G. For example, LineageOS (from CynogenMod) is a good one with Nougat (14.1). You can get it here: https://wiki.lineageos.org/devices/falcon

      Please do NOT do it unless you know what you are doing.


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  28. Tom Barkas says

    January 22, 2018 at 3:42 pm

    I’ve a G5, but get terrible colour reproduction and focus, mainly on zoom. I see you recommend not using zoom, but you need to sometimes. Do other apps give a better result? Motorola had me reset everything to default and start again, but it had no effect – they say it’s not a fault with the camera

    Reply
    • simon says

      January 23, 2018 at 1:33 am

      Digital zoom always has that issue. It’s often worsen than taking normal photos, then zoom in later on.

      I don’t think any apps can fix it. But you can try Snapseed. It’s free from Google and very powerful.

      Anyway, optical zoom in smartphone is not the mainstream due to the thickness of the phones. You should try not to use zoom when taking photos unless you have an optical zoom.


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    • Preenith Kumar says

      January 27, 2018 at 11:30 am

      You can try using Shotlight. It is truly a wonder for free. You can download it from the Play Store. I found that the zoom on this app gives out the shot very clearly without having the hazzle of the photo losing its quality after being zoomed.

      Reply
  29. Amruta N says

    January 3, 2018 at 2:51 am

    My dad has moto g2. The selfie stick is not working with the phone. Any solution?

    Reply
    • simon says

      January 3, 2018 at 10:28 am

      Is it a Bluetooth selfie stick? Motorola phones don’t work with audio cable ones.


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    • Preenith Kumar says

      January 27, 2018 at 11:33 am

      Moto G2 does not support the shutter option with a selfie stick. There is another simple alternative if you do not have a bluetooth selfie stick. Simply mount the phone on the selfie stick and use a headphone as the shutter to snap.

      Reply
  30. asfree says

    December 11, 2017 at 4:11 pm

    Recent purchase of a camera shutter wire control from Gosky to use with Moto G 5.1 Android phone. Will not work. How do I get it to work. Thanks.

    Reply
    • simon says

      December 12, 2017 at 1:48 am

      Get a Bluetooth one. The seller should tell you where the accessory works with the phone or not.


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      • Maggie says

        December 30, 2017 at 12:27 pm

        Hi Simon
        Thank you for this very useful guide. I have just got a bluetooth shutter release clicker which my Moto G5 recognises and pairs with ok but it does not respond to the click. Any thoughts? Thanks Maggie

        Reply
        • simon says

          December 31, 2017 at 3:15 pm

          did it ask for any permissions? You can try to reboot the phone to see whether it helps.


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  31. rakesh says

    December 10, 2017 at 3:57 pm

    Does this phone have self timer to take pics ?

    Reply
    • simon says

      December 11, 2017 at 1:43 am

      Yes, the camera app does have a timer.


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  32. Deb says

    November 21, 2017 at 2:58 pm

    Is there a way to take black & white photos? Moto gen 4 phone.

    Reply
    • simon says

      November 22, 2017 at 2:02 pm

      Your call covert normal photo to black and white in most photo editing apps.


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    • Preenith Kumar says

      January 27, 2018 at 11:36 am

      You can use the HypoCam app available on Play Store for this purpose. HypoCam is specially designed for Black and White photography with extreme details.

      Reply
  33. Decker says

    October 24, 2017 at 5:41 pm

    Am using Moto 2nd gen..
    Rear to front or front to rear Camera switching icon cannot be displayed ( only video icon displayed) anyone can help me plz..

    Reply
    • simon says

      October 25, 2017 at 12:03 am

      1. Did you try to reboot the phone to see whether it helps?
      2. Did you try other third-party camera apps, for example, Google camera to see whether it can switch between front and rear camera.?
      3. You can also reset (clear cache and clear clear data) camera app in application manager.


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  34. Karen says

    October 5, 2017 at 2:14 pm

    My husband just got a Moto G Play phone and we are trying to figure out how to have the photo pop up right after you take a photo. His old phone displayed the picture right away for sharing. Is there a setting for this? Thank you.

    Reply
    • simon says

      October 5, 2017 at 11:45 pm

      Photo review is a feature in Samsung phones. Moto G don’t have it. But you can tap the Google photos icon in the camera interface to check the photos.


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  35. Sandy Massey says

    October 1, 2017 at 3:09 pm

    I have the Moto 4. I do not understand the ratio settings for the camera. I do inspections and have to input the photos into a company format that the pictures are set at 640 x 480. Which setting to I use for this.

    Reply
    • simon says

      October 1, 2017 at 11:53 pm

      It’s 4:3 then.


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  36. Peter Jarvis says

    September 10, 2017 at 10:18 am

    I have the Moto G5 with a 64GB Samsung SD Card installed, Pictures I take are easily transferred to My Nero 17 Nero MediaHome but with the Video Transfer I only get the sound that is recorded no Video, what can I do to rectify this problem. even taking the SD Card out of the phone and using a card reader I still get pictures to upload but with video it’s sound only and no vision

    Reply
    • simon says

      September 10, 2017 at 10:47 am

      Can you play the video on your Moto G5 directly in Photos app?


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  37. Avos says

    August 24, 2017 at 3:05 am

    New owner of moto 5g. I had been able to take and view pictures on my phone. Now when I take a picture and I go to photo app to view it is not there. There is a message that the backup is complete. Where are my pictures? How do I get to the backed up pictures?
    Thanks for any help.

    Reply
    • simon says

      August 24, 2017 at 9:57 am

      In photos app, tap albums, what do you get?


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  38. sudhir acharya says

    August 21, 2017 at 3:55 am

    How to restore camera default setting.
    Particularly to camera setting only.

    Reply
    • simon says

      August 21, 2017 at 5:34 am

      You can clear cache and clear data for camera app to reset the camera. You can do this in Settings- apps.


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  39. Serena Curmi says

    August 11, 2017 at 7:03 am

    Hi, I have a Moto G5 Plus and I can’t seem to find a way to flip photos. I can rotate them clockwise but flipping horizontally and vertically doesn’t seem to be an option. Any help would be appreciated. Thanks.

    Reply
    • simon says

      August 11, 2017 at 2:52 pm

      In camera app, switch to front camera first, then pull out settings from left side, then you can find the “Selfie photo mirror option”


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  40. B v rao says

    July 21, 2017 at 9:44 am

    I am unable to make use of selfi stick for taking 0hotos . I connected the selfi pin to camera but clicking the selfi button photos are not taken. No shutter action. What changes to the phone camera settings are to be done. Can Moto g5 phones be used with selfie stickwhich do not have Bluetooth

    Reply
    • simon says

      July 21, 2017 at 10:14 am

      You should get a Bluetooth selfie stick for any Moto phones.


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    • Preenith Kumar says

      January 27, 2018 at 11:40 am

      There is no software to support this function. You can simply use a headphone to snap your pictures with mic button in it. Simply connect your headphone to your phone. Then open your camera and click the microphone button. Ola! And the photo will be snapped. You can simply mount the phone on the selfie stick and connect a headphone to it.

      Reply
  41. s p muthu says

    June 26, 2017 at 4:27 pm

    Moto G4 plus camera phone is not recognising the button of selfie stick even with an app like selfie stick camera..but the app recognizes the earphone button and so it is configurable to camera shutter click. but i tried with various selfie stick button. they are not recognised by the app and i found there is no way to configure the selfie stick button to camera click. Help please

    Reply
    • simon says

      June 27, 2017 at 12:19 am

      You should use a Bluetooth selfie stick.


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  42. Samson says

    May 31, 2017 at 1:46 am

    Halo I have Motorola second generation everything is just as expected but when launch camera it does not show selfie it only brings video sign

    Reply
    • simon says

      May 31, 2017 at 5:06 am

      Did you mean there is no camera switch button? Did you try third-party camera apps?

      You can try to reboot the phone to see where it helps.


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  43. Karen says

    May 4, 2017 at 4:22 pm

    I want to send pictures without the date on. Every time I send someone a photo by email it has the day it was taken on it. I have been searching for answers for ages but can’t find anything. Thank you .

    Reply
    • simon says

      May 5, 2017 at 1:10 am

      Did you mean date is printed on the photo? The picture delivered through email should look exactly as in your phone.

      If date on file name, you can rename it.


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  44. Gina Mendivelso says

    March 26, 2017 at 7:34 pm

    Hello

    I recorded a video of a show in slow motion witout knowing so I need to know if there’s any way to get the sound back.

    Reply
    • simon says

      March 27, 2017 at 12:43 am

      No, the audio is not recorded if slow motion mode is used.


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  45. Murali says

    March 25, 2017 at 5:06 pm

    Selfie stick not working with my moto g4 plus. But the same works on my another g4 plus. When I click sound button it captures the picture.

    Reply
    • simon says

      March 26, 2017 at 3:17 am

      Not sure. But it is better to get a Bluetooth selfie stick for Moto phones. Audio cable selfie stick may have problems with Moto phones.


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  46. vikas kumar says

    March 19, 2017 at 8:03 am

    Hi,I have Moto g ist gen phone,I received a msg for software update.After the updation of software,it has been noticed that clarity of front camera & back camera has been changed.

    means my fronts camera becomes 5 MP & back camera becomes 1.3 MP.
    pixels/clarity of both the camera switched after the software updation.

    please guide ,how it can be resolve.?

    Reply
    • simon says

      March 19, 2017 at 12:57 pm

      Did you check camera settings?


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  47. Denis says

    February 14, 2017 at 11:50 am

    Hello, having brand new Motorola G3 and having issue with camera. Although I have 4GB of free internal space, when I try to take a photo, I’m getting message: “Not enough space” . Os is 6.0.1.
    I dont have SD card inside

    Reply
    • simon says

      February 14, 2017 at 1:35 pm

      Did you deny the permissions when you start the camera app? Can you check the Settings– Storage & USB to find out the actual free storage.

      You may try to reset the camera app. In Settings– apps — Camera. tap clear cache, then tap clear data. Now, try the camera app again.

      You can also try Google camera app.


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  48. kathir says

    February 1, 2017 at 5:36 am

    Hi.I have moto g2 .when i am using camera after two or three minute camera has hang.How to solve the problem

    Reply
    • simon says

      February 1, 2017 at 10:10 am

      Reboot the phone. If you installed any battery saving app it task manager app, you can try to disable them.


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  49. ravi says

    December 30, 2016 at 11:08 am

    I have moto g2. From last 3 months, when I get start camera. There is no option to switch camera on selfi mode.
    So I can’t take selfie.

    Reply
    • simon says

      December 30, 2016 at 12:32 pm

      Did you try other camera apps, for example, Google camera?

      Anyway, you can try to reset camera app in settings – apps – camera. You can clear cache and clear data to reset the camera app.

      You can also reboot the phone to see where it helps.


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  50. Willson Mathur says

    December 14, 2016 at 5:57 pm

    My phone model is Moto 4 G [13 mp camera] . My phone picture quality is not good , very blur even not clear. If I take a pic of document then it will come very unclear seems took from 5 mp camera whereas front camera working fine pic quality is good. I reset the setting but non of things working for me.
    Please suggest …

    Reply
    • simon says

      December 15, 2016 at 12:31 am

      Did you try other camera apps, for example, Google camera?

      For the Moto camera app, you can try to clear cache and clear data in Settings – apps.


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      Reply
  51. sandhya saraf says

    November 29, 2016 at 12:45 pm

    In my motog 2nd gen galary options for deleting and forwarding is not working

    Reply
    • simon says

      November 29, 2016 at 1:07 pm

      In Gallery app, after opening the photo, you can tap the photo to see the edit and other buttons.


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  52. Nidhu says

    November 22, 2016 at 9:25 pm

    My moto g2 camera doesn’t take clear images at night, especially during low light. If I switch on auto flash, it captures unclear images with a purple kinda background. Is there anything i cud do to resolve this issue..
    I’ve noted tat even Samsung phones (quite older models) have much better clarity comparatively. Please suggest something.

    Reply
    • simon says

      November 23, 2016 at 12:54 am

      Did you try other camera apps, e.g., Google camera?

      Anyway, Moto G2 camera is not good in low light conditions.


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  53. aakanksha says

    November 22, 2016 at 2:42 pm

    Hi, i have moto G4 and there is some issue with the pictures i take. everything seems to come in yellow tone, actual colours are not captured, can we fix this?

    Reply
    • simon says

      November 23, 2016 at 12:56 am

      Did you try to turn on and off HDR? You can also try to use Google camera to see whether it makes any difference.


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  54. Lee says

    September 11, 2016 at 3:48 am

    Hi my Motorola 3 G does not hve the “Focus” option in the camera setting, it goes from HDR to flash skipping Focus altogether. I cant zoom at all. I uninstalled , reinstalled , updated Motorola Camera to no avail. I can never add the Focus option to the settings. Is this the reason I can’t use Zoom with my camera?

    Could you please help and let me know what I should do?
    Thanks so much.
    Lee.

    Reply
    • simon says

      September 11, 2016 at 11:51 am

      Zooming and focus are not related.

      For focus, you just tap and hold the area top be focused in the preview screen.

      For zooming, you should try not to use it because digital zoom is not good for photos. Anyway, you can pinch or spread to zoom in and out if you really want to use it.


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      Reply
    • Sheila says

      September 11, 2016 at 10:24 pm

      Hi Lee, I just downloaded the Camera360 app that was recommended in this article. I’m trying to change my aperture setting to take pics up close of smaller things to start my Etsy shop.
      It’s safe…and free. Maybe this app will help us both. 🙂

      USA!!

      Reply
  55. Cee says

    September 4, 2016 at 2:38 am

    I have a Motorola Moto G 3rd gen and I want to move my vacation photos from my camera/camera roll from my internal storage to my computer. Pictures are in my internal storage (is currently 15.01Gb/16Gb full, no SD card). When I attach my USB to my computer and open the MotoG3, I see a lot of folders but the DCIM folder only holds app folders and Facebook folder, no Camera folder. Not in Picture folder either (only holds app folders). I can see the pictures in my Gallery and in Images>Camera on my phone, but the folder that holds the photos (/storage/emulated/0/DCIM/Camera/) cannot be found via my computer, and neither can the photo file name. How is this possible, and can someone help me find my photos on my computer? I have too many to transfer by hand, and I want to keep a few on my phone while removing the rest.

    Reply
    • simon says

      September 4, 2016 at 12:41 pm

      Not sure. But did you check it carefully? Your can take a screenshot and share it on our Facebook page so that others may have better idea.


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  56. Mohit says

    August 18, 2016 at 7:44 pm

    How to remove Google search bar from home screen in moto g4 plus?

    Reply
    • simon says

      August 18, 2016 at 10:35 pm

      Google search bar is part of the Google Now launcher. You cannot remove it. You have to use third-party launchers if you don’t like the search bar.


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  57. Raja says

    August 11, 2016 at 5:49 pm

    my phone not working in front camera.once i have reset the camera settings,but can’t view the front camera icon and not working now,how to slove it pls help me.

    Reply
    • simon says

      August 11, 2016 at 10:38 pm

      Did you try other camera apps, for example, Google camera app?


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  58. ATchuta Rao says

    August 10, 2016 at 9:31 am

    Hello, I think some thing is going wrong with my camera i want to reset it.During starting days of using my phone photos are good but now my photos are not coming good i think some went wrong with my camera options.So can you please tell me how can i reset camera ?? If i do reset is there any risk ???

    Thanks in advance

    Reply
    • simon says

      August 10, 2016 at 11:34 am

      It’s safe to reset camera app. You can reset camera app in settings – apps – camera, tap storage, then tap clear cache and clear data.

      You may also try to clean the camera lens.


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  59. purushottam says

    August 4, 2016 at 6:20 am

    i want to connect selfie stick to my moto g , but this is not possible

    Reply
    • simon says

      August 4, 2016 at 10:51 am

      Did you follow the user guide for the selfie stick? Does the selfie stick use Bluetooth or audio cable?


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      • Derliz Liendo says

        January 31, 2017 at 6:24 pm

        when I use the selfiestick with cable, each time that I press button takes me to “ok google” help pls

        Reply
        • simon says

          February 1, 2017 at 12:49 am

          You should get a Bluetooth selfie stick for Moto G. The seller should tell you that.


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  60. Dee says

    July 19, 2016 at 9:34 am

    Hi ,

    My motog phone hangs as soon as I take a picture and swipe left to see them . The lower screen options freeze and there is no way other than switching phone off and on. This happens most of the time I take pictures.

    Reply
    • simon says

      July 19, 2016 at 9:58 am

      Did you try other camera apps, for examples, Google camera ?


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      • Dee says

        July 19, 2016 at 11:12 am

        Hi Simon ,

        I tried now with other camera app as you suggested – open camera ,and it did not hang for me so far .

        Reply
        • simon says

          July 19, 2016 at 1:31 pm

          If other camera apps work, you can try to reset Motorola camera app (settings–apps — camera –storage, tap clear data, tap clear data, then try again.


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  61. William Taylor says

    July 16, 2016 at 5:50 am

    On a Moto G, is it possible to disable the screen while actively capturing a video? Every method I have tried interrupts the capture/recording process.

    Reply
    • simon says

      July 16, 2016 at 11:13 am

      No, I don’t think you can turn off screen when recording videos. Most smartphones some have this feature.


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  62. Shelley Trenholm says

    June 6, 2016 at 7:40 pm

    Moto E 2nd Gen-when the phone has 0 charge then 100 charge, the phone powers on and then it scans every app, it can take up to an hr to complete and I can’t stop it or use the phone. Is there a solution to this? Tks

    Also, the Font/Text is in black and white for all correspondence? I can’t see well and this makes it even harder. Where do I go to change this? I’ve looked everywhere! Tks

    Reply
    • simon says

      June 7, 2016 at 12:38 am

      It’s not necessary to power off the phone. I don’t think it’s scanning your apps. Your are probably taking about app optimisation. This is usually one time action after each update.

      You can try some accessibility settings (settings – accessibility) to get different color schemes.


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  63. kaila greenwood says

    June 3, 2016 at 1:44 am

    So i want to use a selfie stick with my moto g, but apparently the os is too advance for standard sticks, even with the 360 camera app, nothing will work, and this is a big dissappointment

    Reply
    • simon says

      June 3, 2016 at 6:38 am

      Most Bluetooth selfie sticks should storm work with your Moto G.


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  64. gowtham says

    May 22, 2016 at 9:36 am

    Please update camera app ..with mirror option

    Reply
  65. Fred Westerink says

    May 7, 2016 at 8:22 am

    Thank you!

    Reply
  66. Fred Westerink says

    May 6, 2016 at 6:50 pm

    Dear

    I have a Motorola G 2nd generation.
    I was extremely happy with the camera with the factory settings, but once I have tried some settings, it seems I can’t get back to my so loved factory settings.
    Can you suggest me what to do?

    Reply
    • simon says

      May 7, 2016 at 2:37 am

      Settings–Apps– camera–storage, tap clear cache and clear data will reset camera app.


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  67. Andres Reyes says

    April 30, 2016 at 8:00 pm

    Well I changed to Video mode and now there is no option to photo mode, so how you do it, there are only 2 buttons change camera front to back and record, slide left to right are the options, right to left fotos and videos, up to down zoom, so how can i change it? Moto G lollipop

    Reply
    • simon says

      May 1, 2016 at 2:07 am

      Motorola camera app does not use a separate video(recording) mode. Tap the recording/video button to start to record. Tap the stop button will bring you back. In this page, you can use gestures.

      When you are recording, you can zoom in and out. There are no reasons to use other gestures.


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  68. Ryan says

    April 27, 2016 at 5:19 am

    Can you take a still picture while watching a video you had previously recorded? And if so….. How????

    Reply
    • simon says

      April 27, 2016 at 5:29 am

      Yes, you can take a screenshot when the video is played.

      The better way is to use video editor app which can extract any frames from video.


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  69. Pratik Patil says

    April 25, 2016 at 3:33 pm

    Why all my videos in every app including FB Instagram MX player are being played slow. Also the audio is disabled…how can i fix that?

    Reply
    • simon says

      April 25, 2016 at 10:31 pm

      Try VLC for Android.


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      • Gopal Barik says

        July 5, 2016 at 6:48 pm

        VLC and any other media player not working…. what to do

        Reply
        • simon says

          July 6, 2016 at 3:34 am

          You should install them from Google Play store.

          What’s the error message when starting these apps?


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    • Phíz says

      July 10, 2016 at 10:44 pm

      Hi Pratik, I’m not yet a Moto G user (just reading up on it before I get one) so can’t claim any great knowledge, but your problem reminds me of the same effect I had when playing back certain videos from my Panasonic TZ70 camera, i.e. too slow and no audio. I soon realised this was due to me forgetting I had recorded certain footage in slow motion, which doesn’t record audio (and is slow!). Any chance your video record settings are on ‘slow mo’ by mistake? Just a thought…

      Reply
  70. Pathanu says

    April 24, 2016 at 2:36 pm

    How i can deactivate invert option in front cam. Of my moto x 1st gen .. And can u guide me on focus option .. Thank u..

    Reply
    • simon says

      April 24, 2016 at 3:01 pm

      The camera app doesn’t have this feature. You can use photo editor apps to mirror the photo.


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  71. Pratik Pandey says

    April 2, 2016 at 11:35 am

    Hi, I have second generation moto G . I have updated android 6.0 but after update we are facing restart device when I do on Internet connection and any app. Pls suggest some solutions.

    Reply
    • simon says

      April 2, 2016 at 12:36 pm

      Backup the phone and try a factory data reset.


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  72. Lavinia says

    March 27, 2016 at 10:49 am

    How do i Take pictures with my selfie stick? It’s audio one, not Bluetooth. I have Moto G 2nd gen

    Reply
    • simon says

      March 27, 2016 at 12:47 pm

      You may try some other Camera apps. Camera360 used to be a good one. But now it becomes something strange.


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  73. AL says

    March 24, 2016 at 8:21 am

    Hello can anyone help? I have been using my phone camera and using a cable to download to computer. Now I find I have photos in my gallery but the computer says there are no new photos. I didn’t clean out my gallery so it’s true some are already on my computer. What has gone wrong. I could clear the memory but that loses my photos which I still want. I’m wondering if there is a glitch? I had to change my sim to a different port because it makes a call but I can’t hear. The other port works fine.

    Reply
    • simon says

      March 24, 2016 at 10:28 am

      How did you transfer photos to the PC?

      You can set USB mode to MTP on the phone. Then check DCIM folder.


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  74. dheeraj joshi says

    March 20, 2016 at 8:53 am

    My motog3 is restarting ..how I can solve this? .plz help..

    Reply
    • simon says

      March 20, 2016 at 1:34 pm

      under which conditions the phone restarts? too hot?using certain apps?


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  75. arshdeep singh mangat says

    March 10, 2016 at 5:49 pm

    How to off auto noise reducing mode………because with auto noise reducing mode moto G3 gives less quality pics

    Reply
    • simon says

      March 11, 2016 at 12:55 am

      You may have to try other camera apps. Motorola camera app is designed for owners who do not want to touch settings.


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  76. Surendra Yadav says

    March 10, 2016 at 1:18 pm

    Hi I am using Moto 3rd Generation and when I open camera their is option coming to turn on the front camera .For last months I am facing this issue.

    Reply
    • simon says

      March 12, 2016 at 2:30 am

      Would you please give more details on the issue. What options? A popup window?

      You can take a screenshot and share it on our new Facebook page.


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  77. Charlie says

    March 3, 2016 at 5:29 pm

    I’d like to open gallery / view a photo / make it opaque (see through) and WHILE it is still on my screen be able to take a photo. I am a designer and often use images in photo simulations and this would be the most amazing feature. How can I make it happen?

    Reply
    • simon says

      March 4, 2016 at 12:25 am

      I don’t know there are any camera apps with these features. Actually it’s better to do such things in photo editor with layer support.


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  78. rekha says

    March 3, 2016 at 3:33 pm

    Hi I have moto g 3rd generation I bought this just a Month back and now suddenly I am facing some camera problems like there is a lot of lights spreading and photo is also not clear but in the beginning it was not like this after update to marshmallow the problem started

    Reply
    • simon says

      March 4, 2016 at 12:23 am

      You can try to clear cache and clear data for the camera app on settings – apps – all – camera. This will reset your camera.

      You can also try other camera apps, for example, Google camera.


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  79. Rahul says

    March 2, 2016 at 7:00 am

    Hi,

    I have moto G second generation and it seems that the rear camera stopped working suddenly. Only front camera is working and there is no option to switch to rear camera, I have done factory reset and also tried with safe mode but the issue still persists. please help.

    Reply
    • simon says

      March 2, 2016 at 10:18 am

      If factory reset doesn’t solve the problem, it’s probably a hardware problem in camera module and you need visit local Motorola service center took check the phone.

      Did you try other camera apps, e.g., Google camera?


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      Reply
  80. srinu says

    February 29, 2016 at 7:39 am

    How to turn off the change focus and exposure option in Moto G3….?

    Reply
    • simon says

      February 29, 2016 at 10:46 am

      Pull out the settings ring from left side in your camera app, rotate it if you cannot find it.


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      Reply
      • srinu says

        March 1, 2016 at 8:32 am

        I Pull out the settings ring from left side in my camera app, I rotate it but it shows the HDR,FLASH,NIGHT MODE,VIDEO,PHOTO,TIMER,PANORAMA,LOCATION,QUICK CAPTURE that’s all it doesn’t show me that option…
        but My friend MOTO E Has this option along with that camera app having some additional options like memory card,sound etc.. these are not present in my MOTO G3 ..

        Reply
        • simon says

          March 1, 2016 at 11:48 am

          The tap to focus option is removed because the feature is always on in Marshmallow update for Moto G3. You can drag the focus ring to anywhere as before. Tap outside of the focus ring to take the picture.

          Yes, some other options were also removed. The shutter sound control was removed, possibly for legal reasons. But Motorola probably will bring it back in some regions.

          The SD card option was removed because now you have different options to use SD card in Marshmallow. You may follow this guide on using SD card on Moto G3 with Marshmallow update.


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  81. aften says

    February 22, 2016 at 4:01 pm

    how do i view the camera roll?

    Reply
    • simon says

      February 22, 2016 at 10:37 pm

      What camera roll?


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  82. Pratish says

    February 19, 2016 at 12:42 pm

    I am unable to setup my selfie stick by connecting it to headset plugin. Pls help

    Reply
    • simon says

      February 19, 2016 at 1:37 pm

      You should get a Bluetooth selfie stick, not audio cable one. Motorola camera app does not use volume button to take photos.

      You can try some other camera apps.


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  83. noCamera says

    February 17, 2016 at 9:15 pm

    I got the phone last month. I can’t take any pictures but only videos. I have tried everything. What’s going on?

    Reply
    • jojo says

      February 17, 2016 at 9:34 pm

      I thought I had the exact same problem. A friend turned it off by making a change on one of the camera settings. I think it was the video camera.

      Reply
    • simon says

      February 18, 2016 at 12:23 am

      Don’t tap the video button. Tap anywhere on the screen to take photos. Motorola camera app doesn’t use shutter button.


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      Reply
      • Margaret Bottery (@bargafan) says

        February 25, 2016 at 1:15 pm

        My camera won’t work and the option no longer appears on the scroll out options. It will only take videos even when I touch the screen.

        Reply
  84. akshata says

    February 17, 2016 at 6:00 am

    how to mute camera sound whiling clicking pics from moto g 3gen

    Reply
    • simon says

      February 17, 2016 at 10:39 am

      Shutter sound option was removed in camera app after you updated the phone to Android Marshmallow. You can try to lower the ringtone volume before taking photos to lower shutter sound.


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  85. Nandan Vatsyayan says

    February 9, 2016 at 3:26 pm

    How to on mirror image click of moto G3 phone

    Reply
    • simon says

      February 10, 2016 at 1:44 am

      You can mirror your photo in Gallery app. Start Gallery app, select the photo, then tap the Edit (pencil) icon, then tap crop icon. You can then find the mirror option.


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      • Dave says

        April 25, 2017 at 5:31 pm

        Cannot send text with pictures attached. It says it is converting to MMS, sending and then timing out. Am I saving pictures in a different format? This has only happened recently, other wise it worked fine

        Reply
        • simon says

          April 26, 2017 at 5:33 am

          Very likely, the APN settings for MMS were messed up. You should call your phone company, they can then send you the correct settings. Normally, when the message comes, it will ask you whether to apply it and you just apply it.


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  86. saurav says

    February 4, 2016 at 6:37 am

    hii am using moto g genaration 2 handset …when i start camera i gt one eror liike unable to start if this happen again plz power off ur phone u restart…so plz sugest…

    Reply
    • simon says

      February 4, 2016 at 10:39 am

      Did you reboot the phone to see whether it helps? Can you use third party camera apps, e.g., Google camera?


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      Reply
      • saurav says

        February 9, 2016 at 6:10 am

        where is reeboot option in moto g genaration 2 handset ….plzsugest

        Reply
        • simon says

          February 9, 2016 at 12:59 pm

          Power off (hold power button, wait for power options). Then power on.

          Of course, you can just hold power button for more than 10 seconds, it should reboot.


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  87. anurag kumar says

    February 4, 2016 at 4:15 am

    When I use front camera and click picture then pic auto rotated left

    Reply
    • simon says

      February 4, 2016 at 10:38 am

      Do you mean the photo is mirrored? Or does the orientation change?


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  88. Sujat says

    January 30, 2016 at 5:42 pm

    Can some advise how to set date and to.e stamp on the photo clicked by motog3

    Reply
    • simon says

      January 31, 2016 at 2:46 am

      You can use APD TimeStamp to add timestamp top any photos on your phone.

      For camera apps, camera360 used to have the option. But the new version of the app is a disaster. If you want to use camera app with time stamp, you may try Advance Camera.


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  89. THEOPHIN JOHIL says

    January 29, 2016 at 7:41 am

    please suggest me, how to turn off the camera shutter sound in MOTO G3 (Version 6.0)

    Reply
    • simon says

      January 29, 2016 at 2:15 pm

      The camera shutter sound option was removed in the camera app in Marshmallow update.

      You can try to reduce the volume of the ringer to see whether it reduces the shutter sound volume.


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  90. Mohammed Arif says

    January 28, 2016 at 4:24 am

    My Name is Arif.

    I have using Moto G 3rd Gen. Phone.

    While i taking a Snap on Darkness or Dark Area having any object by Switch on Flashlight ‘ON’, after taking a Snap, the Result will be the Black Image.

    Also i changed to Flashlight ‘AUTO’ the same problem continues.

    Any solution to the above Said.

    Reply
    • simon says

      January 28, 2016 at 5:14 am

      Did the flash actually flash?


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      Reply
      • Mohammed Arif says

        February 5, 2016 at 12:00 pm

        Yes, the camera is Flashing at that time of Capturing Image, But the Result was Black Image.

        Reply
        • simon says

          February 5, 2016 at 2:13 pm

          You can try it with Google camera app.


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  91. VInayaka says

    January 27, 2016 at 9:28 am

    I have MOTO G 2gen phone and i am not able to use my front camera for selfi. When ever i switch it on it is telling like Restart the cemera. There is no other option other than OK. Please csuggest me what to do???

    Reply
    • simon says

      January 27, 2016 at 10:17 am

      Did you try other camera apps, for examples, Google camera?


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  92. Lotus Wokeez says

    January 27, 2016 at 8:23 am

    using moto g3 updated android 6 but there is no camera shutter sound option. I want to turn it off. please tell me what should I do?

    Reply
    • simon says

      January 27, 2016 at 12:55 pm

      This is a known problem of Android Marshmallow update for Moto G. The shutter sound option was removed.


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  93. chirag jain says

    January 24, 2016 at 5:43 pm

    I have moto g2 its camera autofocus is not working it takes blurry pics…how can i solve this problem or there is any defect in my camera or motherboard or a hardware problem

    Reply
    • simon says

      January 25, 2016 at 12:57 am

      Did you try other camera apps, e.g., Google camera? Is it blurry on the preview screen?


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  94. Carole says

    January 23, 2016 at 11:41 pm

    Hello I have a Motorola 2nd Gen moto g phone and the camera is playing up. When I turn the camera to take the photo as a landscape photo, the image is off centre. Have I done something inadvertently to the settings? Thanks.

    Reply
    • simon says

      January 24, 2016 at 2:20 am

      What do you mean off center?


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  95. sanjay says

    January 21, 2016 at 9:36 am

    even am facing the same issue, i got an moto camera update recently now am unable to turn off shutter sound[even when the device is in silent mode]

    Reply
    • simon says

      January 21, 2016 at 10:07 am

      You can try to lower the ringer volume to see whether the volume of shutter sound is affected.


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      Reply
      • Ayshwarya says

        January 25, 2016 at 9:02 am

        Hi, I am unable to mute the shutter sound. In fact don’t see an option to change the shutter sound in the cam settings. Making phone on silent and minimizing the media sound does not help to reduce the shutter sound of the camera. Please suggest.

        Thank you.

        Reply
        • Ayshwarya says

          January 25, 2016 at 9:05 am

          To add to the above info , I am on Marshmellow version.

        • simon says

          January 25, 2016 at 1:10 pm

          This is a known problem in Marshmallow update for Moto G.


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  96. ramu says

    January 21, 2016 at 5:19 am

    HELLO I WANT TO BUY SELFI STICK FOR MOTO G 2ND GENERATION..WHICH IS THE BEST ONE..AND WHERE SHOULD I BUY…CAN ANYONE PLEASE TELL ME..

    Reply
    • simon says

      January 21, 2016 at 5:39 am

      There is no best one. You just get one that meets your needs (budget, size, weight…).

      Just remember, you should get a Bluetooth selfie stick for Moto G, NOT the audio cable one.


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  97. ramu says

    January 18, 2016 at 8:01 am

    HELLO..,I AM USING MOTO G 2ND GENERATION MOBILE..CAN I KNOW HOW TO USE SELFI STICK FOR MOTO G 2ND GENERATION..IF ANY ONE KNOWS PLEASE GIVE REPLY..THANK U

    Reply
    • simon says

      January 18, 2016 at 10:21 am

      Most Bluetooth selfie sticks work with Moto G. Just don’t buy audio cables ones. You should read the specs of the selfie stick. You can also confirm with the seller whether it supports Moto G.


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      • ramu says

        January 18, 2016 at 12:31 pm

        THE SHOP KEEPER HAS SAID IT WORKS WITH MOTO G 2ND GENERATION..HE SAID TO DOWNLOAD CAMERA 360 APP BUT IT IS NOT WORKING AND NOT SUPPORTING…IS THERE ANY APP FOR CONNECTING MOTO G 2ND GENERATION..CAN ANYONE CAN TELL ME PLEASE…

        Reply
        • simon says

          January 18, 2016 at 1:47 pm

          As mentioned, you should get a Bluetooth one, not audio cable one.

          Did you try it in Camera360? using volume button to take photo is buried somewhere in the latest version.


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  98. ____ says

    January 15, 2016 at 5:35 am

    Is marshmallow Version available in moto g 1 st generation

    Reply
    • simon says

      January 15, 2016 at 12:34 pm

      No, Moto G first Gen stopped at Lollipop. Moto G 2nd gen (Moto G 2014) in most (not all) resgions will get Marshmallow update. Moto G 3rd gen (Moto G 2015) will get Marshmallow update in all regions.


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  99. Madhan says

    January 14, 2016 at 6:34 am

    I am using moto 3g for the past two months. Recently I updated marshmallow, since then I an unable to mute the camera sound. I could also see that there is no sound option in camera settings.Please guide me

    Reply
    • vikas says

      January 14, 2016 at 10:04 am

      i am facing same problem . i thing they forgot to put the sound setting option for camera….. 🙂 BUG

      Reply
    • simon says

      January 14, 2016 at 10:21 am

      This is a known problem on Moto G Marshmallow update.

      If you mute the ringer, you will also mute the shutter sound.


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      Reply
      • Jaishree says

        January 15, 2016 at 5:32 am

        Can’t able to turn off the camera shutter sound after marshmallow update in motog3
        Even phone ringer is on silent mode still camera shutter sound cant stop
        Plese help me out from this
        I tried alot to stop it i put my phone on silent mute vibration but still facing the problem

        Reply
        • simon says

          January 15, 2016 at 12:35 pm

          The shutter sound use volume settings of the ringer.

          You may try to clear cache and clear data for the camera app.


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      • Vishakha says

        January 21, 2016 at 6:05 am

        Hi,

        Even after clearing Cache of camera and turning off the ringer volume, camera shutter sound is still there. Could you please help me in that?

        Thanks

        Reply
        • simon says

          January 21, 2016 at 10:09 am

          If the volume of shutter sound ids not affected by ringer volume, then there are no solutions yet. But on my Moto X Pure, it does work.


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  100. Ajinkya says

    January 12, 2016 at 5:09 pm

    Hi, i have updated my Moto G 3rd Gen to marshmallow. Since the update I am unable to switch off the camera shutter sound. So please tell me how to switch off the camera shutter sound.

    Reply
    • simon says

      January 13, 2016 at 12:37 am

      Silencing the phone should silence camera shutter sound. In home screen, when all apps are closed, press volume down and move the slider to the leftmost.


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      Reply
      • Riddhima says

        January 13, 2016 at 1:52 pm

        I am having the same problem in Moto G3 after the Android 6 update. The shutter sound still persists even after phone is on total silence.

        Reply
      • Jaishree says

        January 16, 2016 at 6:30 am

        Problem is still the same
        Put my phone on silent but camera shutter sound is still ON
        After clearing camera caches and clear data shutters sound remains the same

        Reply
        • simon says

          January 16, 2016 at 2:11 pm

          if you adjust the volume of the ringer(not silence), does the shutter sound volume change?


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  101. David says

    January 12, 2016 at 3:33 am

    I purchased Motorola MOTO G 2 generation phone recently. However, I find that the camera could not focus very well. After making the camera aimed at the object, the focus often changes. Anyone konw why? Thanks!

    Reply
    • simon says

      January 12, 2016 at 5:28 am

      Did you try other camera apps, e.g., Google camera?


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  102. Jujhar singh says

    January 4, 2016 at 8:41 am

    The front camera of my moto g 2nd generation has stopped working, only the front camera works. How can I solve this problem

    Reply
    • simon says

      January 4, 2016 at 10:21 am

      Can you switch cameras in the camera app? What’s the error message?

      You can try to reboot the phone to see whether it helps.


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      Reply
  103. Naga aditya says

    January 2, 2016 at 1:21 pm

    Can anyone plz say me how to connect a techfish click stick (selfie stick)to moto g3.plz help me with this.

    Reply
    • simon says

      January 2, 2016 at 3:09 pm

      If it use audio cable, you have to use third-party camera apps. You can try Camera360. Motorola camera only supports Bluetooth selfie sticks.


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      Reply
      • Naga aditya says

        January 3, 2016 at 11:53 am

        Even if I do so when I click the button Google is getting open instead of getting the picture clicked.can u plz help me with diz

        Reply
        • simon says

          January 4, 2016 at 12:52 am

          You need contact the seller. As mentioned, you should get a Bluetooth selfie stick, not the audio cable one.

          If you can, you can try to disable OK Google detection on all pages on Google settings.


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  104. Ashwaq says

    December 30, 2015 at 8:54 am

    IN SINGLE TOUCH CAMERA GETS CAPTURED BUT HOW TO FOCUS ON PARTICULAR IMAGE POINT

    Reply
    • simon says

      December 30, 2015 at 2:29 pm

      In the camera app, pull out the settings ring from the left side, turn on control focus and exposure (the icon between flash and video settings.

      Once control focus & exposure is enabled, you should see a yellow circle on camera interface, tgap and hold to move to the desired location. You can also change the exposure by rotating the small sun icon.


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  105. shalom says

    December 25, 2015 at 6:12 pm

    Sir i am fully confused in using front camera. i am getting mirror images in it how to fix the problem

    Reply
    • simon says

      December 26, 2015 at 4:37 am

      You can fix the mirrored photo in photo editors. Motorola camera does not offer the option to flip the photo.


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  106. Prachi Adesara says

    December 25, 2015 at 1:35 pm

    I have a Moto G 2nd Gen and the front camera has stopped working. I tried clearing the data but it didn’t work. I installed the Google Camera too but the front camera won’t work for that app as well. What can I do?

    Reply
  107. Swapnil says

    December 21, 2015 at 4:46 pm

    I cant take photos using selfie stick in my moto g. :/

    Reply
    • simon says

      December 22, 2015 at 11:40 am

      Moto G should work with Bluetooth selfie sticks, not the ones with audio cable.


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      • chintan shah says

        December 28, 2015 at 1:01 pm

        any solution to that problem by installing any application or by rooting the phone…

        Reply
        • simon says

          December 31, 2015 at 2:09 am

          Use other camera app, e.g., camera360.


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  108. ravindra naick says

    December 21, 2015 at 6:46 am

    my moto g2 mobile selfie and camera are not working only video mode supporting how can i get my camera mode in my mobile moto generation2.

    Reply
    • simon says

      December 21, 2015 at 7:39 am

      Motorola camera does not have camera or video mode. There is no camera shutter button. Just tap anywhere on the screen to take photos.


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  109. smiley says

    December 20, 2015 at 11:22 am

    I can’t set a timer in the moto g camera

    Reply
    • simon says

      December 22, 2015 at 11:58 am

      1. did you update Motorola camera app the the latest version?
      2. can you pull out the settings ring from left side in camera app, then rotate it?


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  110. sumit says

    December 16, 2015 at 10:10 am

    where is camara setting in Moto G with lolipop 5.1 in gen1

    Reply
    • simon says

      December 16, 2015 at 10:13 am

      Open camera app in Moto G, then swipe from left to right to pull out the settings ring for Moto G camera.


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      Reply
      • sumit says

        December 16, 2015 at 10:18 am

        Thanks, but flash doesn’t work in auto mode, in extreme dark also

        Reply
        • simon says

          December 16, 2015 at 2:41 pm

          You can turn the flash on so it will be always used. Sometimes, the auto is not a good option.


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  111. Sandy says

    December 15, 2015 at 1:15 pm

    My phone’s touch is not working when it is left untouched for few minutes. Can I get trough this problem.

    Reply
    • simon says

      December 16, 2015 at 1:24 am

      What do you meaning not working?


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  112. haseena says

    December 13, 2015 at 2:01 pm

    What is sd card today I take photos then the mobile gots switched off after switching on the photo is not in my gallery I don’t know what is happening its coming its not in ur sd card also I can’t able to open the camera settings

    Reply
    • simon says

      December 14, 2015 at 12:42 am

      Did the phone turn off automatically when you took photos? Or did you power it off? Can you check the SD card on a pc?

      Anyway, you can try to clear cache and clear data for camera app in settings – apps, then try again.


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  113. kiran says

    December 13, 2015 at 12:17 pm

    Please help me out ” camera busy camera unable to start” my camera is not working in moto g gen2 mobile

    Reply
    • simon says

      December 13, 2015 at 12:37 pm

      Camera busy error usually indicates some other apps are using the camera app. You can try to reboot the phone to see whether it helps.

      You can also reboot the phone into safe mode to find out whether the problem is caused by apps you installed or apps pre-installed.


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      • kiran says

        December 15, 2015 at 2:47 am

        Sir i have rebooted also but my camera not working.firstly i have downloaded instant camera language translator for google translate.afterwards camera problem came.please help me

        Reply
        • simon says

          December 15, 2015 at 5:32 am

          You can try to uninstall that app.


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  114. Don DeGregori says

    December 7, 2015 at 6:51 am

    I have Moto G 2015. Can’t get flashlight to go on with vertical quick vertical top to down motion.

    Reply
    • simon says

      December 7, 2015 at 9:09 am

      If you turn on flash (not auto) in the camera app, does it work when taking photos?


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    • Joanna London says

      December 8, 2015 at 8:03 pm

      When I try to take a picture outdoors, I can almost never see what I am trying to photograph because there is so much glare, whether the sun is in front of me or behind me, and whether I am using the front camera or the back. What can I do to be able to see my subject?

      Reply
      • simon says

        December 9, 2015 at 12:24 am

        Increase the brightness of the screen to use the screen outdoors.

        If you need use the phone under the sunlight directly very often, you may consider use a mat screen protector which may reduce the reflection.


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        Reply
        • Joanna London says

          December 10, 2015 at 8:19 pm

          Thanks. That helped.

  115. sandy says

    November 30, 2015 at 5:00 am

    My moto G 3 has camera problem.When i open the camera its takes photos itself automatically. Is there any solution for this?

    Reply
    • simon says

      November 30, 2015 at 10:48 am

      Very likely, the screen is touched somehow. Did you try Google camera app?


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  116. niravraval555nirav says

    November 21, 2015 at 1:17 pm

    how to open GRID on camera ? moto g3

    Reply
    • simon says

      November 21, 2015 at 1:45 pm

      Motorola camera app dos not have this feature. You can try Google camera app which offers grid lines.


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  117. Arun U Amin says

    November 17, 2015 at 10:51 am

    in my MOTO G 3rd gen phone camara clarity is littel bit dull compare to other moto g 3rd gen phone why this so..? in my phone clarity showing little yellow effect and in other its showing white ?

    Reply
    • simon says

      November 17, 2015 at 1:32 pm

      Did you compare photos on the same device? It could be just a display issue.

      Also, you can try to use other camera apps, and turn on/off HDR to see whether it is improved.

      In some phones, the camera lens is covered by plastic film. If yours get one, you can remove it.


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      Reply
      • Arun u amin says

        November 18, 2015 at 2:54 am

        No it remains same but I compared camara lence in tht my cel phone lence looks blue nd other phone lens looks yellow!

        Reply
        • simon says

          November 18, 2015 at 4:48 am

          To compare photos, you need compare them in one device.

          Not sure about the color of camera lens.


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        • Arun U Amin says

          November 18, 2015 at 5:11 am

          sir i compared both photos but in my cel clearity looks dull wether its camara problam .i can send u the images which took in my phone and with other….

        • simon says

          November 18, 2015 at 10:26 am

          Did you try different camera settings and camera apps?

          Anyway, if you know it’s a hardware problem, you need check with the seller or local service center indicated in the warranty card.


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  118. happy says

    November 16, 2015 at 12:07 pm

    In moto g3 autofocus is not working properly i change setting to manual focus bt its not work properly

    Reply
    • simon says

      November 16, 2015 at 1:30 pm

      Did you try other camera apps, e.g., Google camera?


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      • Brian says

        November 17, 2015 at 3:51 am

        Hey, is there any way to see my pictures without closing the camera and opening up the gallery? It seems like most cameras actually show the picture you just took. It is a Motorola droid maxx2.
        Thanks

        Reply
        • simon says

          November 17, 2015 at 5:32 am

          Swipe from the right edge of the screen to left side in camera app. (Just opposite to that getting settings ring).


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  119. bhushan says

    November 11, 2015 at 6:33 pm

    In my moto g 2 camera self I option is not showing pls suggest what can be done

    Reply
    • simon says

      November 12, 2015 at 1:04 am

      Do you mean selfie? You need tap switching camera button to switch between front and rear camera.


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      • Susan says

        November 17, 2015 at 8:18 pm

        I have the same problem. The “switch front/rear option isn’t showing. Only the video option.

        Reply
        • simon says

          November 18, 2015 at 1:09 am

          Did you try other camera apps, e.g., Google camera?

          You can also reboot the phone to see whether it helps.


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  120. tjr says

    November 8, 2015 at 8:34 am

    Flash is not coming on.
    How to put flash on in moto G 2G 8MP camera ?

    Reply
    • simon says

      November 9, 2015 at 12:01 am

      Did you turn the flash on in the settings ?


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      • robin kellar says

        December 3, 2015 at 11:18 pm

        I’m having same problem and no flash setting in the left hand setting please help

        Reply
        • simon says

          December 4, 2015 at 12:41 am

          Did you have other settings? Can you rotate the ring?


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  121. RidgeRunner says

    October 30, 2015 at 4:45 am

    Ok I like the feature of Time delay picture taking..with the Icon if a stop watch it looks like..but when I got on WiFi II didn’t realize I hadsettings on update all apps when on WiFi.. Couldn’t stop it and now I got a mess to clean up on Apps..my Camera phone added a couple more options but the Time Delay option is gone.. It usually gives you a choice of 3 or 10 seconds..I really want it back..but How???

    Reply
    • simon says

      October 30, 2015 at 5:14 am

      The timer option should still be there. Why don’t you want to update apps? You can disable auto app update in play store app.


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  122. Lori says

    October 23, 2015 at 7:44 pm

    I need a date / time stamp right on the photo,not in the details. Where is the option to do that?

    Reply
    • simon says

      October 24, 2015 at 1:20 am

      There is no such an option in Motorola camera app. Not sure whether there are any camera apps have this feature of printing date/time on photos.


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  123. sai sharath says

    October 10, 2015 at 7:52 pm

    in my phone while switching on to rear camera i can able to zoom only 4*o and in frount camera also i can able to zoom only 4*o ………..so actually rear camera of moto g3 is 13 MP naa then why i should’nt able to near by13*0 MP ………………………please rell me the wt is the problem

    Reply
    • simon says

      October 11, 2015 at 2:26 am

      You should NOT use the zoom at all. it is digital zoom and you will get very poor image.


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  124. karthick says

    October 10, 2015 at 2:24 pm

    Hello sir
    I have one problems on moto g2 second gen.in front camera mode I took my face normally then I go to gallary it shows mirror image how to change. Plz help us

    Reply
    • simon says

      October 11, 2015 at 2:30 am

      You need edit it in the gallery app. The Motorola camera does not offer the option to turn on/off saving mirrored photos. Some third-party camera apps may offer this option.

      Anyway, you can edit the photo in any photo editors.


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  125. Divya says

    October 6, 2015 at 5:31 pm

    While taking selfie, the camera is taking 2-3 secs before taking the picture. How to change such setting?

    Reply
    • simon says

      October 6, 2015 at 11:54 pm

      Not sure what’s the problem. It should take pictures once you tap the screen.


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      • Divya says

        October 7, 2015 at 4:39 am

        I tried to clear the cache and clear data from the camera app. It is still the same. I have bought Moto G3 just a day back. What to do?

        Reply
        • simon says

          October 7, 2015 at 5:13 am

          Check with the seller whether you can exchange it.


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  126. Manikantan V says

    October 4, 2015 at 7:32 am

    Can we take a negative photo in moto g?

    Reply
    • simon says

      October 4, 2015 at 1:18 pm

      You can do it in many photo editor apps.

      No, Moto G camera does not offer negative photos option.


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      Reply
  127. Dave says

    October 4, 2015 at 3:41 am

    When I swipe the screen to unlock the phone, the camera starts. Is there a setting to change this?

    Reply
    • simon says

      October 4, 2015 at 1:17 pm

      Swipe upwards.

      In Lollipop (with Google Now launcher), swipe up to unlock the screen (or to enter password), swipe to left to open camera, and swipe right to open dial (for emergency calls).


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  128. Sai says

    September 22, 2015 at 4:40 pm

    can u pls tell me how to fix dis”restart your camera” and i had done hard reset nearly 10 times but no change

    Reply
    • simon says

      September 22, 2015 at 10:36 pm

      If hard reset (factory data reset) doesn’t solve the camera problem, you should visit the service center to check the phone.

      You can also try other camera apps, for example, Google camera.


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  129. Anand Kumar says

    September 22, 2015 at 10:34 am

    When I take a pic using the front camera, the post processing just dims the pic. This wasn’t happening before. Any solution? Moto x Gen1

    Reply
    • simon says

      September 22, 2015 at 11:43 am

      Clear cache and clear data for camera app.


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  130. Keerti says

    September 16, 2015 at 4:45 am

    Hey,i m getting my mirror image in the galleru afer clicking. Can anybody fix this.?

    Reply
    • simon says

      September 16, 2015 at 7:29 am

      This is normal. The Motorola camera app does not offer the option to turn on/off mirror for front camera.

      You can always edit the photo in gallery app. tap the pencil (edit) icon, then you can mirror it again to get your desired photos.

      Of course, you can use some third-party camera apps which may offer the option to turn on/off the mirror effect for front camera.


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  131. Ben King says

    September 15, 2015 at 12:46 am

    I am trying to use the headphone jack to connect my Xtreme Selfie Stick with shutter button to the Moto 2G with Motorola Camera. Instructions say tell the camera app to use phone volume control as shutter, but I see no way to do this. Questions: is the Moto 2G compatible with a plug-in shutter? Is there another camera app that will permit this if the Motorola Camera does not? thanks!

    Reply
    • simon says

      September 15, 2015 at 10:22 am

      The vendor should tell you the selfie stick doesn’t work with Moto G. You should get a Bluetooth one.

      You can try camera360 app.


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  132. Jyoti Tripathi says

    September 14, 2015 at 5:34 pm

    Hi Simon, Could you plese let me know which service centre I should visit. I stay at Fermilab, Batavia

    Reply
    • simon says

      September 15, 2015 at 12:25 am

      Not sure. You need check the warranty card. In some regions, it is a contractor if there’s no Motorola office.


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  133. Jyoti Tripathi says

    September 13, 2015 at 2:27 am

    I tried to clear the cache partition twice but it is still not working

    Reply
    • simon says

      September 13, 2015 at 2:10 pm

      Then it is probably a hardware problem. You may have to visit local Motorola service center.

      Of course, before you visit there, you need back up your phone. You can also try to reset the phone to see whether the problem persists after backing up your data.


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  134. Jyoti Tripathi says

    September 13, 2015 at 2:15 am

    I just installed the google camera from play store but it ias laso not shwing the front camera option

    Reply
  135. Jyoti Tripathi says

    September 13, 2015 at 2:12 am

    I tried to clear the cache partition and rebooted the phone but still I din’t get my front camera back

    Reply
  136. Jyoti Tripathi says

    September 13, 2015 at 2:06 am

    Hi Simon, Could you please let me know why front camera option is not there when i try to use the phone’s camera

    Reply
  137. Prashant Kumar says

    September 12, 2015 at 9:11 pm

    I purchased moto g3, but its camera quality seems to be not good even as 8 mp, even i changed it quality to 13 mp;is it required to update camera software?

    Reply
    • simon says

      September 13, 2015 at 2:04 am

      You should always try to use the latest version of the camera app.

      Moto G is one of the best “middle-range” smartphone under $200. The photo quality is probably not comparable to that $600-800 phones.

      In outdoor, Moto G3 camera should be quite good. In low light conditions, the quality may be not good. It does not have optical image stabilizer (OIS).


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  138. Jyoti Tripathi says

    September 12, 2015 at 7:13 pm

    My front camera option just disappeared from my phone , I tried to reboot to operate in the safe mode as described bit still I din’t get the front camera back. I just bought the phone 2 weeks ago

    Reply
    • simon says

      September 13, 2015 at 2:06 am

      Did you try it in other camera apps, e.g.g, Google camera?

      You can also try to clear the cache partition, and clear cache and data for the camera app.


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  139. amour says

    September 10, 2015 at 6:03 pm

    i use a moto gen 3rd phone…. does it have a beautify option for selfies ?

    Reply
    • simon says

      September 11, 2015 at 2:24 am

      Motorola thinks you are beautiful enough, so this feature is not available.

      You can always edit the photo in Galley app or other photo editors.

      You can try some third-party camera apps (e.g., camera360) if you need this feature.


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      Reply
      • Krish Roy says

        September 12, 2015 at 4:02 am

        While taking photos sometimes a circle emerges before clicking.. And such photos come with slightly blurring the background and sharpening the object resulting brilliant pic.. I want to learn how to give this effect whenever I want to.. Please help

        Reply
        • simon says

          September 12, 2015 at 4:33 am

          This is manual control focus and exposure. You can move the green circle (with a rectangle inside) to change the focus and exposure level based on current area. You can also set the exposure levels manually by moving the little sun icon along the circle.

          You can enable it in the settings ring (pull out from left side, rotate the ring, you can find the icon with a finder and a rectangle). Tap the icon to enable it. This setting should be persistent. If the green circle is not shown (but it is enabled), you can try to disable it and then enable it again.


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  140. prateek says

    September 8, 2015 at 6:01 am

    Is there any solution for moto e first gen.
    Problem is that camera quality for read text document is very very very bad .
    Feeling sad.

    Reply
    • simon says

      September 8, 2015 at 10:25 am

      No solution. The problem is due to hardware limitation. The camera sensor in Moto E 1st Gen doesn’t support auto focus. The camera is improved in 2nd Gen.


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  141. Vinod says

    September 8, 2015 at 5:22 am

    I have moto g 1st gen.. Whenever I update galary my images don’t show up in the updated gallery.. Why is that so?? Any solutions

    Reply
    • simon says

      September 8, 2015 at 5:30 am

      Do you mean gallery app update?

      You can try to reboot the phone. This will force the phone to scan your media files and then show pictures in Gallery app.


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  142. Vijay Jangada says

    September 5, 2015 at 6:07 am

    Recently I have purchased Moto G 16GB (3rd Gen) 2015.The issue is with the Calendar App. The weekly days (Mon.Tue & so on) not visible in some months e.g. Aug,2015 don’t shows these days.Even date 30 & 31 is also missing.Like this Nov,2015,where days & date 30 not visible! Likewise the same problem is with few months of 2016 & 2017!!
    Secondly Moto G do not have File Manger? So I have downloaded ‘File Commander”App.Is it Ok..?

    Reply
    • Vijay Jangada says

      September 10, 2015 at 8:11 am

      Today I updated my Calendar & to my pleasant surprise the above referred problem with this app is no more now.

      Reply
  143. ranjan says

    September 3, 2015 at 10:29 am

    I am facing with my moto g 3rd gen camera saying ‘Camera Busy. Camera unable to startnd– I tried restarting and I tried stopping the camera on phone but its not working, I just got the phone a day back is there some persistent defect with the phone camera? How do I resolve the current problem? How can i operate moto G3 in safe mode?
    Or how to enter in safe mode?

    Reply
    • simon says

      September 3, 2015 at 11:48 am

      This is the guide for using safe mode: https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-moto-g-safe-mode-applies-to-moto-x-and-moto-e-safe-mode-as-well/

      You may also try to clear cache partition by following this guide: https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/


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    • Giuliano says

      October 14, 2015 at 6:14 pm

      Hi Ranjan, how is your problem with “camera busy msg” now? Did you fix them? I am facing same problem.

      Reply
  144. Sherri says

    August 30, 2015 at 9:54 pm

    I have a Moto X and purchased a generic selfie stick. I have downloaded the Camera 360 Ultimate App and made sure the volume is set on “capture”. However, I still cannot make the selfie stick work with my phone. Any suggestions? Sherri

    Reply
    • simon says

      August 31, 2015 at 12:14 am

      You should get a Bluetooth selfie stick for Moto X. Motorola camera does not support volume button.


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  145. KOMAL AGARWAL says

    August 27, 2015 at 1:21 pm

    I am using Moto g 3rd generation. I am facing problem in gallery. it is showing only that images and videos which is in SD card and not Phone memory. when I open file manager it is showing there. it is not even showing in Google photos. please help me out how to change the settings of the gallery.

    Reply
    • simon says

      August 27, 2015 at 1:28 pm

      Some apps does not allow media scan. Media files in these folders will not be shown in Gallery or Photos. This is normal.

      You can remove the .nomedia file in these folders individually. You need turn on show hidden files in file explorer. But some apps may re-create it again.


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  146. Tushar Bansal says

    August 27, 2015 at 6:59 am

    Hi
    I have a Moto G2 ..i am having issues with the size of the videos …a video of just 1 minutes is showing as a 70 MB file.. is there any way to reduce the size

    Reply
    • simon says

      August 27, 2015 at 9:13 am

      No, the Moto G2 camera always record video on 720p. You can save videos and photos to SD card.

      You can try third party camera apps which may support different settings for videos and photos. You can try Google camera app.


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  147. saikumarjalla says

    August 26, 2015 at 6:09 am

    Hi,

    I have moto G 1st gen: And how can i set a timer to take a picture myself in moto g ? Please help.

    Thanks,
    Sai

    Reply
    • simon says

      August 26, 2015 at 10:18 am

      The updated camera app has a timer.

      Did you update your phone? Once updated, pull out the settings ring from left side in camera interface and you can set timer.


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      • Victoria says

        August 27, 2015 at 4:25 am

        I don’t see an icon that indicates a timer on the settings ring.

        Nor do I understand when people write about using volume keys to take pictures while using a selfie stick. I have had my Moto G 1st gen for a year now and I am still so confused about how to take a selfie that I haven’t even bought a selfie stick – fearing it might not work, as I have seen other people write about, and not understanding how to get it to work if it doesn’t! Why oh why is none of this intuitive??

        Reply
        • simon says

          August 27, 2015 at 6:51 am

          Did you update your phone? The original camera app doesn’t have the timer.

          Also, for the ring, you need rotate it to access more options.

          The Motorola camera app does NOT support volume button to take photos. So, you should get a Bluetooth selfie stick, not the ones using 3.5mm jack.

          Of course, you can also try third party camera apps. Fir example, camera360 has a timer and support volume buttons took take photos.


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  148. Emma says

    August 20, 2015 at 10:17 pm

    Moto G 3rd Gen, trying to attach photos from the gallery to an email but there is no longer and option to reduce the file size like I could on my old Samsung. I sued to be able to just select the photo and a pop up asked what size original, small, medium or large. Is there a way to do this on the 3rd Gen moto G?

    Reply
    • simon says

      August 21, 2015 at 1:06 am

      I don’t think the email app on Moto G has this feature. Yes, Samsung email app will ask you to go choose the size when you select pictures from gallery.


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  149. vishal saini says

    August 19, 2015 at 3:04 pm

    I m facing a problem with moto g 3rd generation’s camera..when i open the camera it takes pictures itself..please tell me something about it…

    Reply
    • simon says

      August 20, 2015 at 12:50 am

      Because you touched the screen. Moto G camera app doesn’t have a shutter button. You tap shutter to take photos.


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  150. Paras says

    August 17, 2015 at 8:35 am

    In my moto G 3rd generation when i take photo and zoom it than its clearity no longer exist. Than it not shown clear image. Os there any setting for it.

    Reply
    • simon says

      August 17, 2015 at 10:30 am

      You should not use the digital zoom. It will surely give you poor quality photos.


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      • Paras says

        August 21, 2015 at 10:38 am

        I not use digital zoom? Both rear and front Camera is dark in night. And how i operate moto g3 in safe mode.

        Reply
        • simon says

          August 21, 2015 at 1:15 pm

          Did you try to use flash?

          Smartphone cameras always have problems in low-light conditions.

          For safe mode, please refer to this guide.


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  151. Spitzy says

    August 13, 2015 at 8:45 pm

    Camera360 supports volume keys,but…The application sees the stick, but do not act. Where can we write to Motorola, to consider making to go with a simple selfiestick. Thank you !

    Reply
    • simon says

      August 14, 2015 at 12:58 am

      You should use Bluetooth selfie stick. The seller should tell you the 3.5mm jack one does not work on Moto devices.

      I don’t think Motorola has an universal feedback channel. But you can always try to check their website.


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  152. vikas says

    August 10, 2015 at 4:36 am

    my moto g third gen fails to focus on micro shots sometimes,as there is no micro mode option in camera what to do

    Reply
    • simon says

      August 10, 2015 at 1:50 pm

      Be patient. The auto focus may be slow when the object is too close. Most smartphone cameras do not have macro mode.


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      • Vikas says

        August 10, 2015 at 2:25 pm

        I am not saying that it’s not focusing.. I have to try from different angles to maintain the detailed image while close shots..motorola should improve their camera software.

        Reply
        • simon says

          August 11, 2015 at 12:40 am

          The Moto G 3rd Gen camera sensor actually is quite good. Did you try Google camera app to see whether it improves the photo?


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        • Michele M. says

          August 11, 2015 at 4:32 pm

          The camera will NOT focus no matter what I do. I can move that stupid box all over and it continues to “attempt to focus” then only makes the background sharp despite where the box is.
          I’m trying to take a picture of my son’s sliced open toe and the camera REFUSES to focus on the toe but wow, the sheet or carpet beneath the toe looks fabulous.
          FIX THE CAMERA! Worst camera phone I have ever used. Worthless to me and a complete waste of money to have gone with this phone.

        • simon says

          August 12, 2015 at 12:24 am

          Did you try other camera apps, e.g., Google camera?

          When you have problem with focus, you can turn off touch to focus and try again.


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        • Michele M. says

          August 12, 2015 at 1:20 am

          It won’t focus on the small things. With or without the manual focus. Point is, the CA.era focus feature does not work at all. I fail to see why a customer would need to download some other camera app in order to have the camera on their phone work properly. That defeats the purpose. OBVIOUSLY I will have to get some other camera app since this version that came with the phone is worthless.

          It needs to be fixed. Period.

        • vikas says

          August 12, 2015 at 7:49 am

          as i tried all third party apps ,all same result.You see The camera actually can focus very sharp close up shots while autofocus process but capture blured,it not happens always but sometimes.I can show you my micro shots which are very good in detail.Only camera 360 do well in micro mode try it. but I think default camera is best in colour detail and clearity than all others although it fails in micro shots

  153. ronenosity says

    August 9, 2015 at 6:43 pm

    my moto g 3rd gen camera keeps saying ‘Camera Busy. Camera unable to start. If this repeats please power off your phone and restart.’ – I tried restarting and I tried stopping the camera service on phone. No luck. Can’t get camera to work from any app.

    Reply
    • simon says

      August 10, 2015 at 2:56 am

      First, try to update all apps on the phone.

      if problem persists, reboot the phone into safe mode and check whether you can start camera.


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    • Asen says

      August 21, 2015 at 5:54 am

      I am facing the same problem as ronenosity with my moto g 3rd gen camera saying ‘Camera Busy. Camera unable to start. If this repeats please power off your phone and restart.’ – I tried restarting and I tried stopping the camera on phone but its not working, I just got the phone a day back is there some persistent defect with the phone camera? How do I resolve the current problem?

      Reply
      • simon says

        August 21, 2015 at 10:18 am

        Did you test it on safe mode?


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        • Paras says

          August 21, 2015 at 10:27 am

          How can i operate moto G3 in safe mode?
          Or how to enter in safe mode?

  154. samad khan says

    August 8, 2015 at 9:00 am

    front camera is not proper wen I suppose to click selfie its getting mirror image….. and I have reset my device but its dat only!!!1 plz help me wat can i do for dis prblm

    Reply
    • simon says

      August 9, 2015 at 3:03 am

      Motorola camera app does not offer the option to flip the the photo. You can flip the photo in Gallery app after taking the photo.


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  155. shangeetha says

    August 6, 2015 at 7:34 am

    When the Flash is ON in camera settings for MOTO g3 and I try to take photo using front camera..
    I observed yellow color screen display(it like a flash in the screen) and then photo is taken
    Is this the behavior ???

    Reply
    • simon says

      August 6, 2015 at 12:12 pm

      Yes, this is normal. Moto G 2015 (3rd Gen) uses the screen as flash (if enabled) for the front camera. (Similar to the snapchat feature).


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  156. trainee reporter says

    August 5, 2015 at 6:54 am

    Is there any way to use an external microphone to get better sound? Setups that work with other android devices don’t work with the moto g 🙁

    Reply
    • simon says

      August 5, 2015 at 9:56 am

      You can use headset or Bluetooth one.


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  157. Kripa says

    August 3, 2015 at 2:13 pm

    When I use the front camera of the Moto G3, the phone does not save a mirror image but a “flipped” image in the gallery. How can I change the settings so that only the mirror image gets saved?

    Reply
    • simon says

      August 4, 2015 at 10:07 am

      You gallery app can flip it again.


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      Reply
      • sankalp says

        September 1, 2015 at 5:08 pm

        How can i do it for every photo ???Should i replace the phone
        ?

        Reply
        • simon says

          September 2, 2015 at 1:23 pm

          The Motorola camera app is designed to work in this way. It has nothing to do with the hardware or the firmware.

          You can try some third-party camera apps. Some have the option for you to choose whether you saved mirrored or not.


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  158. newtosmartphones says

    August 1, 2015 at 7:50 am

    I was at a concert taking pictures and videos and the band members faces came out white as a ghost. Why is that? My friends smart phones take better photos at concerts than my digital camera. I thought the Moto G would capture better photos than my digital camera but was soo wrong. isn’t the Moto G HD?

    Reply
    • simon says

      August 1, 2015 at 1:04 pm

      Normally, a camera is better than smartphone camera because of the tiny camera sensor in smartphones.

      Moto G can take HD 720p videos. But in low light conditions, the quality is not so good.


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      • Shahen Shah says

        August 16, 2015 at 7:45 am

        my video recording stops at 5 seconds ….what do i do to increase the time?

        Reply
        • simon says

          August 16, 2015 at 11:38 am

          are you using the stock camera app? what are the settings you applied?

          You can try Google camera to see whether you have the identical issue.


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  159. Happison says

    July 24, 2015 at 7:40 pm

    Camera can’t capture multiple photos of moving objects anymore….Captured images are all blur…How do i fix it??

    Reply
    • simon says

      July 25, 2015 at 3:12 am

      The default camera does not have a sports mode. You may try to use other camera app with more camera modes.

      You may also try to turn off HDR to see whether it helps a bit.


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      • Happison says

        July 28, 2015 at 5:14 pm

        And i cant unlock my screen every time i locked it…My ‘back’ key gts stuck and stops working…..I’ve tried everything..factory erased my phone..etc..still doesn’t work…how do i fix it?

        Reply
        • simon says

          July 29, 2015 at 12:35 am

          If factory reset doesn’t solve the problem, you need visit local Motorola service center.

          Of course, you can try some other keyboard, e.g., SwiftKey.


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  160. yvondaigle says

    July 21, 2015 at 4:01 pm

    Can I change the DPI of the photos I take with my Moto G 2nd Gen?

    Reply
    • simon says

      July 22, 2015 at 12:20 am

      I think you are referring to resolution of the photo (how many pixels in the photo). You need use third party camera apps to get this option. Motorola camera app only allow adjust aspect ratio, not resolution.


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      • yvondaigle says

        July 22, 2015 at 8:49 am

        Thank you for your answer.
        But what I am looking for is not the dimensions or the ratio is the quality of the photos the DPI (Dot Per Inch) Now my photos have 3264 x 2448 and is now at 72 DPI.
        Is it possible to have it at 200DPI for better quality?

        Reply
        • simon says

          July 22, 2015 at 10:44 am

          Dpi has nothing to do with photo quality. Only some very old printers use it. You can change it to whatever values on pcs with most photo editors.

          Modern printers and OSes have their own way to adjust it based on resolution and paper/display size. They don’t use the value you specified in the photo.


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  161. Mark Anderson says

    July 19, 2015 at 1:32 pm

    My flash no longer works. I’ve tried everything.

    Reply
    • simon says

      July 19, 2015 at 2:28 pm

      Did you try other camera apps, e.g. Google camera or Camera360?


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    • p z says

      July 20, 2015 at 11:52 pm

      mine neither, I searched for an answer online, no results

      Reply
    • chienfou says

      August 18, 2015 at 4:31 pm

      I think the flash controls disappeared with the lollipop update on mine. I use my flash to fill flash in backlit pictures mostly, so having a control for the overall brightness instead doesn’t really help me.

      Reply
      • chienfou says

        August 18, 2015 at 4:36 pm

        oops! never mind. I found my flash control again. For some reason I couldn’t get the controller wheel to spin when I tried it before, but I finally got it to work. I am happy once more!

        Reply
  162. Rama Raju says

    July 17, 2015 at 6:11 am

    How I will rotate captured images on moto g2

    Reply
    • simon says

      July 17, 2015 at 11:13 am

      When you edit the photo in Gallery app, you can rotate it.


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  163. Susan S., TN says

    June 25, 2015 at 3:13 pm

    I recently got a selfie stick that has a plug to plug into the headphone jack & allows u to take pic my clicking the button on the stick. Instructions were to just plug it in & it should work. Well that didnt happen & others have told me I might need to change my settings to volume key takes pics. But I do not see anywhere on the camera app settings to change this. Is this something that I can change & is this selfie stick even compatible with the Motorola Moto G 2nd Gen phone.. Thanks

    Reply
    • simon says

      June 26, 2015 at 2:10 am

      Motorola camera app doesn’t support taking photodynamic with volume keys. You need use other camera apps. Camera360 supports volume keys.

      Most Bluetooth selfie sticks work with Motorola camera. Next time, you’d better buy this type sticks.


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    • vamsi says

      July 4, 2015 at 2:19 pm

      Same problem for me also selfi stick is not working for moto g2

      Reply
  164. preet says

    June 24, 2015 at 12:49 pm

    Please tell me how to add 360°camera for moto G

    Reply
    • simon says

      June 25, 2015 at 3:00 am

      Install Google camera, then use photo sphere.


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  165. Johnathan says

    June 10, 2015 at 3:12 pm

    When I try to record the phone says please restart camera or unfortunately camera has stop. I think because its on HD 720 but how do I take it out of HD mode?

    Reply
    • simon says

      June 11, 2015 at 12:35 am

      Did you try Google camera or camera360?


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  166. Clive says

    June 9, 2015 at 6:44 pm

    Why can’t I take videos in landscape mode? They play 90 degrees rotated.

    Reply
    • simon says

      June 10, 2015 at 12:28 am

      If you take the video on landscape orientation, the video should be in landscape mode even when auto rotate screen is off.

      But when you play the video, you need make sure auto rotate screen is turned on.


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      • brun says

        June 10, 2015 at 3:38 pm

        When I shoot video in landscape using say MEERKAT it looks great on the phone, but when I replay it using Katchkat/YouTube, it appears 90 degrees rotated and unwatchable. I don’t understand why what was shot in landscape doesn’t stay in landscape? Same if I just connect to my desktop PC and watch in Windows, 90 deg rotated!

        Reply
        • simon says

          June 11, 2015 at 12:24 am

          You can try to record a video with the camera app and see whether you can play locally in correct orientation.

          The problem is very likely due to misinterpretation of the phone orientation by the app. You should turn on autorotate on the phone before recording. You also make sure the front camera is in the left side when you look at the screen.


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        • brun says

          June 11, 2015 at 5:07 pm

          Autorotate is turned on. The same problem occurs if I record a video, transfer it to my desktop and play it. This is driving me mad because I hate recording video in portrait mode.

        • simon says

          June 12, 2015 at 2:37 am

          it seems the orientation info was messed up. You may reboot the phone to see whether it helps.


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  167. nksumanFun Dreamz says

    June 9, 2015 at 7:38 am

    Photos clocked with MotoG camera are very big in size sometimes even 2-3 MB
    How change the settings so that pic size is small ?

    Reply
    • simon says

      June 9, 2015 at 9:49 am

      Use other camera apps that allow you to change picture size. For example, Google camera or canera360.


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  168. MaryLee Nichols says

    June 8, 2015 at 11:06 pm

    How do I get rid of red eye?
    Thanks for your help, mimi

    Reply
    • simon says

      June 9, 2015 at 12:33 am

      Edit the photo in photos app.


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  169. Dhana says

    May 22, 2015 at 9:33 am

    I am having problem with my camera. I can’t focus on object that are far away. But I can focus perfect in close objects….

    Reply
    • simon says

      May 22, 2015 at 9:47 am

      How far is the object? Did you try Google camera or other third party camera apps?


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  170. Rita says

    May 20, 2015 at 7:19 pm

    I just bought a selfie stick that uses the headphone jack. even though my MOTO G does use the volume as trigger for pictures, I still cant get it to work. My husbands iphone works fine.. but for some reason it is not acknowledging my Moto G Any suggestions on how to get this to be compatible before I download Google Camera?

    Reply
    • simon says

      May 20, 2015 at 11:55 pm

      You need check the manual of the stick to see whether Moto G is supported or not.


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    • leon says

      May 23, 2015 at 8:11 am

      plenty of apps that will support that selfie stick just a pain that you have to launch a separate camera app to take photos

      Reply
      • Shatisha says

        June 18, 2015 at 8:12 pm

        What app would u Suggest?Because I downloaded The Camera 360 App.But it still didn’t work? The selfie stick says no Bluetooth, Wi-Fi Needed just plug into headphone jack turn on selfie mode… And snap away with the button…But It Never Worked,And I returned it to the store thinking I brought a malfunction one,and still nothing….
        Thanks,
        TaylorMade

        Reply
        • simon says

          June 19, 2015 at 1:22 am

          You should get a Bluetooth selfie stick.


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  171. shalinee says

    May 16, 2015 at 2:35 am

    I’m using moto g2 since dec..now i’m facing camera issue…whenever i open camera it shows camera busy if its happens again poweroff ur phn and restart…i had done all troubleshoot steps,clear caeche,format phone but nothing happens its still facing same problem…now what to do..

    Reply
    • simon says

      May 16, 2015 at 3:06 am

      What happens if you use third-party camera apps. e.g., Google camera or Camera360?


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      • Layla says

        May 30, 2015 at 11:21 pm

        The same thing happens..(I know because I’m facing the same problem)

        Reply
        • simon says

          May 31, 2015 at 1:51 am

          if other camera apps get the same error, it is possible, one of your other apps is hogging the resource.

          You can try to reboot the phone into safe mode to test.


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      • Layla says

        June 1, 2015 at 7:51 am

        How do you do that? Sorry, I’m really bad at this kind of stuff…

        Reply
        • simon says

          June 1, 2015 at 12:32 pm

          Press and hold power button until you see the power options. Tap and hold power off until it asks you to reboot into safe mode.


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      • Layla says

        June 1, 2015 at 2:56 pm

        I tried that.. Still isn’t working..

        Reply
  172. nuksimon says

    May 9, 2015 at 2:05 pm

    Hello, I am trying to geotag photos taken with my moto g. I have enabled the “location” option in the camera settings. The gps location appears to be captured correctly as I can view the location in google maps when I select “show on map” from the photo’s menu. However, the problem lies when I download the photos to my PC. The gps data is not stored in the photo’s EXIF meta data (I have confirmed this by looking at the photo properties directly in Windows 8 and also with an online EXIF viewer). How do I get the gps data from my phone onto my PC?

    Reply
    • simon says

      May 10, 2015 at 1:33 am

      I tested it and found the GPS info is still there.

      You may try to directly “copy” and “paste” (without any conversions). All the info was written in the jpg file. So, when you directly copy and paste, it must be copied.


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      • Lynda Eagan says

        July 4, 2015 at 9:43 am

        I’ve downloaded to Google Photos but I can’t find the location data anywhere. You mentioned ‘show on map’ from the photo’s menu. I can’t find that either. The location is allowed in the settings. Where am I going wrong?

        Reply
        • simon says

          July 4, 2015 at 2:24 pm

          In Google photos, ope the photo, tap the “i” button to get info page. The detailed location will be shown on a map. You need internet connection to show the map.

          Can you see the details (data taken, file size, ….) of the photo?


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  173. Swapnil Shirke says

    April 28, 2015 at 10:39 am

    If any option in moto g for camera timer setting option…

    Reply
    • simon says

      April 28, 2015 at 12:45 pm

      The new camera app does have a timer. Pull out the setting ring, rotate it and you should be able to find it.


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  174. kasey says

    April 23, 2015 at 4:19 pm

    So ive got a moto g model. And my friend recorded a video but what he didnt realise was that he was recording upside down. So when the video was done we found that it ended up playing sideways is there anyway to rotate the video so it is playing horizontally? Or do we have to record the video again? I’ve tried to edit it and there doesn’t seem to be a way as far as I can see. Thanks

    Reply
    • simon says

      April 24, 2015 at 12:42 am

      Most video players can rotate the view when playing the video.

      Also, most video editors can rotate the view.


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  175. parul says

    April 19, 2015 at 7:57 pm

    after i take pictures from Moto G camera, the details of the pictures show wrong date and time as in the time taken.

    please guide me get correct date and time, as details in all pictures or videos that i shoot.

    thanks

    Reply
    • simon says

      April 20, 2015 at 12:13 am

      The data and time of the photos should be consistent with phone’s time. What’s the difference?


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      Reply
      • parul says

        April 22, 2015 at 4:34 am

        About 5.5 hours

        Reply
        • simon says

          April 22, 2015 at 11:46 am

          It could be a timezone setting issue. But normally, the camera app should take time from your system directly,

          Are the file names consistent with actual time or the wrong time? The file name should be in format of IMG_YYYYMMDD__HHMMSSNNN.


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      • parul says

        April 23, 2015 at 5:44 pm

        Yes..the file name under subhead path shows correct time.
        Thanks
        So what do I do to get oorect time as in picture taken?

        Reply
        • simon says

          April 24, 2015 at 12:44 am

          Did you check the details on the phone or on other devices? It sounds like the app/program tries to use utc.


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  176. Jazza says

    April 9, 2015 at 9:52 pm

    I have a Moto G second gen.
    Just recently it has stopped giving me the option to switch to switch to the ‘selfie’ camera. The icon no longer appears on the camera screen. It won’t switch over on apps like snapchat either, even though the button is present.
    I have tried the above Settings > Force Stop > Clear memory > Clear Cache –> Restart phone, but no success.
    Any other suggestions?

    Reply
    • simon says

      April 10, 2015 at 12:36 am

      Did you try it with Google camera or camera 360? If it’s a hardware problem, you have to visit local motorola service centre.

      You may also try to clear the cache partition as shown in this guide https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

      You can also try to reset the phone. But you need backup your files before resetting.


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      Reply
      • Aasha says

        June 8, 2015 at 4:04 am

        Not working above of the solutions….

        Reply
        • simon says

          June 8, 2015 at 10:05 am

          What solutions did you try?


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  177. Mike says

    April 7, 2015 at 12:26 am

    I have a Moto G Gen 2.

    When recording longer videos it sometimes stops because of lack of storage space on the internal memory. Can I change a setting to have the videos record to the SD card?

    Right now I have to go to Storage and select move media to SD to free up space.

    Reply
    • simon says

      April 7, 2015 at 5:32 am

      On the camera settings, you can set the storage as sd card so that all new photos and videos will be saved to sd card.

      You can pull out the settings ring from left edge of the screen in camera app.


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      • Sam Liddicott says

        April 9, 2015 at 7:21 am

        The circle of camera settings must be scrolled in order to find the storage icon. Stupid design, hiding options like that!

        Reply
        • Taffy (@TaffyDacks) says

          June 29, 2015 at 1:04 am

          Wow, thanks! That is exactly the piece of information I was missing. I don’t know why all of the instructions online to change the default save location didn’t mention that the circle menu scrolls.

          Many many thanks!

  178. sri says

    April 4, 2015 at 11:04 am

    hi i baught a new moto g 2 earlier but front cam is not working. cam opend then error message comes (please restart the camera). how to solve the problem please reply me any one

    Reply
    • simon says

      April 4, 2015 at 2:08 pm

      Settings–Apps–Camera, tap clear data, clear cache. Then try again.

      You may also need restart the phone.


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      • Johnathan says

        June 10, 2015 at 3:05 pm

        I did but it still didn’t work when I try to take a video

        Reply
  179. nidhi says

    April 2, 2015 at 6:55 am

    Whenever I try to click a picture, a circle comes in the center of the screen and keeps rotating. Ultimately I have to close the camera and start again. What is wrong and how do I fix it?

    Reply
    • simon says

      April 2, 2015 at 1:14 pm

      Settings– Apps –Camera, tap clear cache, then tap clear data. Then try again.

      You can also try to reboot the phone to see whether it helps.


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  180. aakansha says

    March 28, 2015 at 4:35 pm

    My Moto g2 front camera not working.it throws Camera Error “please restart camera”. Any solution for that?

    Reply
    • simon says

      March 29, 2015 at 1:30 am

      Settings — Apps –camera, tap clear cache, then tap clear data. now Try again.

      You can also clear cache partition to see whether it helps. Please follow this guide: https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/


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      Reply
      • Breeanna Rayne Knight says

        July 27, 2015 at 2:29 pm

        Tried that still doesn’t work. Back camera works fine, selfie camera continues to say error restart camera. Have cleared the cache, rebooted, cleared cache partition, deleted camera apps etc. still doesn’t work. help

        Reply
        • simon says

          July 28, 2015 at 11:42 am

          Did you try other camera apps, e.g., google camera or camera360?


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  181. Barbara says

    March 24, 2015 at 10:04 pm

    I have a new Moto G, 2nd generation. After I take a picture, I am unable to find it in the gallery or in Google+ photos. I have EZ File Explorer. I could search in there, but I don’t know what file name the device would save the pictures I took under since I was not given any options, such as to “Save As.”

    Reply
    • simon says

      March 25, 2015 at 12:07 am

      You may try to reboot the phone to see whether it helps.

      Ate the photos saved to sd card or internal storage? You can check the settings in camera app.


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  182. Mitch Carnes says

    March 23, 2015 at 6:11 pm

    Sent my email a photo (Jpeg) Phone will not open photo, says “App cannot open photo”

    Reply
    • simon says

      March 23, 2015 at 11:52 pm

      Did you try to download the attachment?


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  183. Lisa says

    March 18, 2015 at 11:28 pm

    Can I change the resolution in my MotoG video settings?

    Reply
    • simon says

      March 19, 2015 at 12:25 am

      The default camera app in moto g doesn’t allow you to change the resolution. But you can some third party camera apps. Most of them allow you to change the resolution. You may try camera360 or Google camera.


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  184. Steve Gabel says

    March 11, 2015 at 4:12 am

    Moto G … Is there a difference between “Photos” and “Gallery”? I was playing with it. Taking a few pictures. And when it asked, “All the Time” or “Just This Once” I inadvertently touched, “All the Time” and I guess all the pictures are going to Gallery. How can I can that to “Photos”? and do I want to?

    Reply
    • simon says

      March 11, 2015 at 5:33 am

      They are two different apps. Gallery is the default media manager. Photos are part of Google plus.

      The location of photos saved in your moto g is independent of such apps. Both gallery and photos get file location from media scanner. Your camera app save photos in the fixed folder. You can still open gallery app to manage all photos.

      In android, if more than one app can handle the same task, then when you want to perform this task, the system need know which app you are going to use.

      To reset the default app, go to settings- apps- Google+, tap clear defaults.


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  185. vijayalakshmi says

    March 3, 2015 at 5:27 am

    I want to know how to zoom and save a particular portion of the photo already taken and available in gallery. In moto g

    Reply
    • simon says

      March 3, 2015 at 10:03 am

      You can edit photos in the Gallery app or photos app. Open the photo, then you have the edit option. You can crop the photo as you want.


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  186. rohit says

    February 26, 2015 at 6:29 pm

    I bought a new MOTO G 2nd generation. everything going well but front camera is not working 🙁 please suggest me for solution

    Reply
    • simon says

      February 27, 2015 at 10:10 am

      Can you switch to front camera?


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  187. ashwani says

    February 26, 2015 at 4:53 pm

    I updated my moto g 1 gen last month, I can’t see pics and video taken by camera in gallery.. Till day before yesterday I could see..what happen? Pls guide me as those pics are important.

    Reply
    • simon says

      February 27, 2015 at 10:09 am

      Did you try the Photos app? You may try to reboot the phone to see whether it helps.


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      • ashwani says

        February 27, 2015 at 12:28 pm

        I mbusing both photo app provided by Google app and gallery ..but mostly used ..pls tell how to reboot. I will loose data with reboot?

        Reply
        • simon says

          February 27, 2015 at 1:37 pm

          Power off and then power on. It should not change your files or settings.


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  188. dave says

    February 26, 2015 at 11:39 am

    when i unlock screen it goes straight to camera screen, why? also zoom does not work

    Reply
    • simon says

      February 26, 2015 at 12:15 pm

      Very likely, you swipe from left edge of the lock screen. This is the quick way to access camera from lock screen.

      The digital zoom should work when spread your two fingers.


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  189. Kevin says

    February 23, 2015 at 4:51 am

    Can you use the camera flash just as a flashlight?

    Reply
    • Kevin says

      February 23, 2015 at 4:53 am

      If so how do you?

      Reply
    • simon says

      February 23, 2015 at 12:03 pm

      Yes, you can the camera flash as a torch (flashlight). If you have updated to Lollipop, you can find the option in the quick settings panel. Please check this guide on quick settings in Android Lollipop: http://gadgetguideonline.com/android/lollipop/how-to-use-quick-settings-in-android-lollipop/

      If you are still in KitKat 4.4, you can get a free app from Play store.


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      • Kevin says

        February 23, 2015 at 12:53 pm

        Still can’t get it to work…..when I swipe down it does not show me a flashlight option

        Reply
        • simon says

          February 23, 2015 at 1:56 pm

          Have you updated the phone to Android Lollipop?


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  190. Barry Weston (@barryweston) says

    February 20, 2015 at 8:52 pm

    Is there any issue saving pictures and videos direct to SD? To overcome the storage limitation?

    Reply
    • simon says

      February 21, 2015 at 2:56 am

      In the camera app, there is an option for you to save photos and videos to SD card (if the model supports SD card).

      I don’t think there are any know issues for saving photos and videos into the SD card if you choose a branded SD card (Class 10 is preferred),


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  191. Gita Siegman says

    February 20, 2015 at 1:07 pm

    I can’t get to the photos I took. I want to get to “Gallery”, but seem to be “stuck” and can only take a picture or selfie and record.

    Reply
    • simon says

      February 20, 2015 at 4:00 pm

      Can you open the Gallery app or Photos app?


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  192. Lily says

    February 19, 2015 at 1:52 pm

    Why is there no sound on videos I recorded when the sound was not working? I presumed the microphone would not be affected? The sound is now working again after I turned it on and off but the videos still have no sound… Is there any way of restoring the sound? Thank you

    Reply
    • simon says

      February 19, 2015 at 2:15 pm

      only slow motion videos have no sound. Normal video should include audio automatically.


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      • driz says

        February 22, 2015 at 10:50 am

        Will they ever add sound to slow motion videos

        Reply
        • simon says

          February 22, 2015 at 11:25 am

          No, because the actual time is different from duration of the video, the audio must be distorted.

          But you can add audio manually later with any video editors.


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        • driz says

          February 23, 2015 at 3:58 am

          How do i add audio manually later with any video editors.

        • simon says

          February 23, 2015 at 11:55 am

          You need get a video editor. It is better to edit videos on the PC.


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  193. wxtre says

    February 16, 2015 at 7:09 pm

    The camera on my new Moto G (2nd-gen) is useless indoors. Without natural sunlight through the window pictures are distorted or have different hues such as blue or red. It is a good phone but I believe Motorola should have put a better camera in this phone. Each camera phone I have purchased over 10 years the cameras seems to get progressively worse. I thought progress was meant to go the other way and consumer products would improve. The Cameras in phones 10 years ago were better because companies did not use the cheapest lenses to maximize their profits..

    Reply
    • simon says

      February 17, 2015 at 1:35 am

      Not a solution, but you can try to turn on HDR. It should slightly improve the picture.


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  194. Victor says

    February 14, 2015 at 1:52 pm

    Hi!

    I have a Moto G 2nd Gen and every time I record a video it is not smooth, the image jumps from time to time… Any Idea on how to solve this?

    As aditional Info I’m recording to my SD card which is a Class 10 Card, and it also happens if I record to the internal storage…

    Thanks!

    Reply
    • simon says

      February 15, 2015 at 1:18 am

      Did you try Google camera?


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  195. Brandon says

    February 11, 2015 at 8:55 pm

    how do I turn off auto focus?

    Reply
    • simon says

      February 12, 2015 at 12:14 am

      I don’t think you can. But you can use tap to focus if you want to change focus.

      What do you want to achieve?

      Please note cameras in smartphones are designed to be simpler than point and shot cameras. Take out of phone and take a photo without much manual settings.


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      Reply
      • Roger says

        February 14, 2015 at 8:17 pm

        How do you set the self timer on this phone

        Reply
        • simon says

          February 15, 2015 at 1:24 am

          In the setting ring (which can be pulled out from left side, aka, swiping from left edge of he screen), you should be able to find the clock symbol. Tap it to set 3 to 3 or 10 seconds.

          If you cannot find the icon, try to check update in Play store.


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  196. shruti says

    February 11, 2015 at 4:50 am

    Hi simon.. I have been using moto g 2nd gen for two months now.. However two days back I noticed that any picture taken through front camera reverses itself. Could you please help me on this?
    Thank you!

    Reply
    • simon says

      February 11, 2015 at 11:17 am

      Photos taken with front camera are always mirrored. You can edit them in Gallery app.


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