Moto G Phone Guide

How to use dual SIM cards on Moto G?

how-to-use-moto-g-dual-sim-card-customizationUpdate: if you want to make both SIM cards available at all times in dual SIM version of Moto G (all Moto G generations) so that you will not miss any calls (even when you are talking over one SIM card) , you may follow this guide to set up call forwarding and call waiting.

In some regions, Moto G supports dual SIM cards. In other words, you can use up to two SIM cards simultaneously.

But Moto G dual SIM (and Moto E, Moto X and Moto Z) phones are dual standby, NOT dual active. Please refer to this dual SIM Android phone guide on differences between dual standby and dual active in dual SIM phones.

For correct SIM card size for Moto G (Moto E and Moto X as well) and how to insert SIM card  into Moto G, please check this guide.

How to access Moto G dual SIM settings?

All the settings related to Moto G dual SIM cards can be accessed through Settings— Dual SIM settings.

You can choose icon colors for each SIM card, choose the SIM card used for mobile data.

Please note, only one SIM card can be used for 3G. The other one can only be on 2G.

If you are using one SIM card, you can ignore all setting here.  The settings here are only relevant to owners who are using two SIM cards on the Moto G.

How to get rid of the Moto G SIM card selection when making a call?

how-to-use-moto-g-dual-sim-card-sim-selectionBy default, when you dial a number, you will be asked for the SIM card to be used for that call. This is useful if you want to use different SIM cards for different numbers, and you need switch them frequently.

However, this can be annoying when you mainly use only one of the SIM cards for outgoing calls.

It is easy to designate one of the SIM card for all of your outgoing calls. You can go to Settings–Dual  SIM settings– Call settings, tap Making calls. Then you have 3 options:

  1. use SIM card 1
  2. use SIM card 2
  3. let you select each time (this is the default setting).

How to use Moto G  automatic SIM selection?

how-to-use-moto-g-dual-sim-card-automatic_sim-selectionMoto G also has a nice feature in dual SIM cards models for those who have to switch between SIM cards for outgoing calls. This feature is named as automatic SIM selection. This feature is valid only when   “Ask every time I make a call” is selected in making calls.

Automatic SIM selection is a software solution that helps you select the SIM card to be used automatically.  It will learn from pattern of SIM card usage and suggest or even automatically select your preferred SIM.

This means there is a learning process because Moto G has no idea which SIM card to be used initially. You need train it by turning on “Ask every time I make a call”. Gradually, the software will understand the patterns of SIM card usage. When you place a call, it will predicate which SIM card should be used and select it for you automatically.

This feature is one step forward compared to checking “Remember SIM for number”.  For numbers you never called, automatic SIM selection often can select the correct SIM card for you based on the contact group, incoming calls and some other contact info in the address book.

If you find the automatic SIM selection chooses wrong SIM card, or if you want to change SIM card for that specific call, you can always tap the “Change SIM button” when Moto G is dialing the number (as shown below).

how-to-use-moto-g-dual-sim-card-change_sim

If you want to play safe, you can disable automatic SIM selection. In this case, the software still learns your SIM card usage patterns and gives you suggestions based on calling history.

How to divert the incoming call for non-data enabled SIM card to voicemail when mobile data  are used?

how-to-use-moto-g-dual-sim-connection-priorityA dual standby dual SIM phone only allows one voice or one mobile data to be active at any time. They can be in standby simultaneously. This usually is referred as dual standby. it is different from dual -active ones, which allows you to use 2 SIM cards simultaneously.

When one SIM card is used for voice or mobile data, the other SIM card can only be in standby mode. Moto G is not an exception.

So, for example, when you are actively using mobile data in SIM card 1, if there is an incoming call for SIM card 2, you will have 2 options:

  1. Stop data transfer in SIM card 1, and pick up the incoming call in SIM card 2 (this is the default setting), or
  2. Divert the incoming call to voicemail, and continue the mobile data transfer.

Moto G allows you to choose one of the behavior. The default is the first one. If you want, you can change this so that the incoming calls for non-data enabled SIM card are diverted to voicemail if the data enabled SIM card is actively transmitting data.

You can access the settings at Settings–Dual SIM settings–Connection priority.  If you set the connection priority to voice,  the dual SIM cards will behave as the first option. If you set the connection priority to data, dual SIM cards will behave as option 2.

Do you have any problems to use or setup Moto G dual SIM cards?

Please let us know in the comment box below, if you have any questions on using or setting up dual SIM cards on Moto G.

More step-by-step guides , tips and tricks for your Moto G phone are available at  our most popular Moto G how-to guide page.

For more Moto G online manual pages, please check this page.

Reader Interactions

Comments

  2. Ghanshyam says

    When i use net-data from 2nd sim, 1st sim get off entirely. Please resolve, My phone is MotoG5SPlus

    Reply

  3. humberto says

    Hello how can I do so that motog2 generation activates both sim, since the sim1 is with data and calls but sim2 does not keep signal? as I can configure both, the bands are released.

    Reply

  4. Rick says

    Have recently acquired Moto G6 dual sim. On my old Windows phone it was possible to have two widgets on the Home Screen titled Phone – one for each of the sims so you could choose which you were using to make calls with. Have searched Google Play Store but the apps I have found don’t seem to provide the hoped for solution. I wondered if you had come across anything useful or do I have to use the in built settings? Am very much a new user when it comes to the Android operating system.

    Reply

  5. Michael Wheeler says

    Hi, I have had my Moto6 for about 6 months now and I really love it. However, there is one problem I have when using both sims that I cannot figure out. I have the sim card for my normal phone company in slot one and I use a sim from Knowroaming ( for all calls outside of Canada) in slot 2. The problem I have is that once I turn on my phone either in Canada or overseas that it takes a long time to obtain a signal. For 10 to 20 seconds after turning on it will say no service, it then says emergency calls only for anything up to 2 minutes and then it says service and both indicators on the top of the phone will show full. Swapping the two sims around when abroad results in the same result. However as soon as I take one sim card out (depending on being overseas or not) the phone service will show up within 4 seconds and I can make calls. Is this due to some setting in my phone or do I have to keep removing and swapping sims to obtain service ? Any help on setting this phone up correctly would be most welcome.

    Reply

  6. Rknayak says

    Hi
    I have Moto g6…..the problem is that when I use data(4g) on sim1 , the Sim2 (jio) is in no service mode i.e there is no call,no sms coming to the Sim2…
    So plz guide

    Reply

  7. MT says

    I’ve yet to use the dual sim feature on my G5, and find this article to be very helpful.

    If SIM1 is set up for both data and for call and text, what will happen when there is a call or a text message made to SIM2? Will there be a notification of a missed call? Will the caller be able to leave a voice message? Will a text message be saved? Thanks.

    Reply

  8. Gagan Vaddi says

    Hello there ,

    I’m using Moto g4 single sim phone . How can I use two Sims in it ,I heard about dual SIM adapters,will they work in my phone?.

    Reply

  9. Rowena says

    Hi. My Moto G has worked perfectly for 3 years with 2 SIM cards- I use one for work and one for personal. Just today only one SIM at a time is working. When I select the mobile data on SIM 1, SIM 2 becomes inactive (although is enabled in Settings) and vice versa. I have switched the data off entirely but still no solution- only one is active at any time and I don’t receive any calls or SMS until I switch the data to that SIM. Any hints? Thanks.

    Reply

  11. Amol says

    Hi, I have Moto G turbo model XT1557. Please inform why 4G LTE sim is not supported in sim slot 2? I can’t even make a call with 4G sim in slot 2

    Reply

  12. Kunal says

    I have a Moto G5 Plus dual SIM phone, I have made the setting changes with regards to making calls via 2nd SIM and the cellular data to be used via 1st SIM. However whenever I try making calls, it dials through the 1st SIM. Not sure why this is happening although I have made setting to use 2nd SIM for calls alone. Have restarted my phone post making the changes in the settings but still no change. Any suggestions to fix this?

    Reply

  13. Tutut says

    I am using Moto G4 Play with dual sim. It was fine until i need to change the 2nd sim. I cant take it out of the slot. I have searched all-over about it (Youtube, Forum, Moto CS) to no avail. Is there anyone kind enough to share their knowledge how to tacke this problem?

    Thanks

    Reply

  14. Rainer Müller says

    Hi, i bought a Moto G4Plus with dual sim for my wife and son. I konfigured two additional users.Both can search for own ringtones.
    Please tell me how to set for each user one sim card to call / be called with a specific ringtone.
    If user wife is logged in, both ringtones are the same, so they don’t know, who is called

    Thanks and sorry about my english..
    R. Müller

    Reply

  15. Swati says

    Hey.
    I have Moto G2 and second sim slot is unable to read any sim card. The first SIM slot is working properly. How do I fix it? All I can see is no SIM card in the second slot even after inserting one.

    Reply

  17. Harald says

    I habe a Moto G2 with 2 sim slots. In Slot 1 I habe a Vodafone card, just for calls (business) and in slot 2 a 1und1 (also based in Vodafone) for calls and data. All worked fine for more than a year. Now I messed with the Pin for slot 2 and had to reactivate it with the PUK. Since then data is no longer working with both cards in phone. It works though, if I remove the card of slot 1. Once I re-add it, the letter indicating internet shows up for a glimpse and then Internet is gone again. Any hint?

    Reply

  18. MANOJ SHAH says

    I have moto g3. I want to set 2 different ring tones for 2 sim of my phone.
    Can you guide me how to do it?

    Reply

  19. Alex says

    Hi,
    Scenario is the following:
    Moto G4 (dual standby). Two SIM cards inserted. One for US carrier, one on an EU carrier.

    Problem
    None of the SIM settings appear carrier based and I don’t want to manually select a SIM each time I dial out. I do still want to receive incoming calls on both SIM’s.

    Ideal workings
    So, instead of the phone selecting the appropriate SIM for calls based on my previous calling behaviour I would like this to depend on where I am (which country I am in to match my SIM carrier). Which SIM I ‘want’ to use to call a certain number depends on where I am and thus is not static.

    I would love for the phone to have a setting:
    ‘use local SIM for calls’ or so.

    The same applies to data. Anyone know if there is such a setting – or phone?

    Thanks.

    Reply

  20. Bella says

    Hello, I have a brand new Motorola Moto 5 Plus that has dual SIM. I placed a SIM card in slot one and it worked well the first day then suddenly I started getting a message that said, “No service. Emergency calls only.” I tried buying a new SIM card but this didn’t work either. The SIM card wasn’t being recognized. I then placed it in the Sim card 2 slot and it started working again. I should mention the phone is two days old. I placed the Sim in correctly, did this while the phone was off, and even checked for dust. Sim one slot is not working. Is it okay to leave the Sim one slot empty and keep the Sim card in the Sim slot 2? Will this harm the phone? Why would a brand new phone be doing this? Any help on the subject would be greatly appreciated. Thank you!

    Reply

  21. sanjay says

    Yes I have put two sim cards in the set but second one is shown as freezed by the set. Also the option of dual sim setting and call setting is not shown by the set. Please help.

    Reply

  22. Sumit Kumar says

    Hi, I have got moto G5 plus. I have 4G data connection in both the sims. But when I make any call with second sim, enabling 4G data in first sim, I am not able to access internet from the first sim. And even making any call on 2nd sim, enabling data in 2nd sim, I am not able to access the internet. It works fine with first sim as while on call I can use internet from the first sim.
    Thanks

    Reply

  23. sanjay says

    I had purchased Moto G4 model no.XT1643. SIM Slot 2 is hidden and not showing resulting i m unable to use sim 2, further option of dual sim setting and call setting is not showing in the set. Mobile set restarted, switched off/on, sim interchanged – all of no use. Please advise. Thanx in advance

    Reply

  24. Mohit Khanduri says

    I have both the sim cards of airtel in moto G2. If i was not in the coverage area, and i miss a call, later when i reach in the coverage area i receive a message from airtel that someone tried to contact me. In the inbox, message is from airtel but, Since i have both the sim cards as airtel on which airtel no did the person tried to call me??

    Reply

  25. shital says

    Hi,
    I have Moto G4 Plus having android version 7.0. How can i set separate ringtone for both the sim? (don’t want to specify ringtone for particular number but for both the sim). Please guide me.
    Thanks and Regards,

    Reply

  26. Tim says

    I’m now owning a Moto G4 Plus to replace my old Huawei dual-SIM device. I’m using one SIM for personal activities and one for professional calls. At the end of the month, I need a report to see how many calls and messages I’ve processed with either SIM.

    I was using an app for this on the Huawei (Call Meter 3G), but it doesn’t seem to detect the dual SIM of the Moto G. Meanwhile I’ve tried over a dozen of available call metering apps, but none of them seem to properly detect the dual SIM mode. Reports are usually showing all traffic assigned to a single SIM, even in apps that are supporting dual SIM phones. Is this something that can be addressed in the Moto G settings?

    Reply

  27. Rajan Karthikeyan says

    I am using two Sims and both have data connection. However I am unable to download the play store applications in both networks. This is because of home network error. I am setting sim1 for data and the sim2 for calls and sms. Both networks are working fine. However if I want to download any application I am changing the data enable to sim2. I know this is because of home network. But I do not like to do this because my sim2 has limited data only. Kindly help

    Reply

  28. Dishant says

    I don’t know if you are still replying here…. but I am in a real pickle.please help.
    So i recently bought the moto g4 plus (3gb ram varient). i usually use my Sim1 for data ….but when i switched the data connection from sim2 , mobile data is not working. Can you please suggest what to do?

    Reply

  29. raju says

    I m using Moto g2 And I use both the sim cards for data.as my one card’s data goes over I put the 2nd one on. But now it is not getting switched.
    When I switch the data connection to 2nd sim It says data subscription is on process but then nothing happens.is it my phone problem or sim problem.

    Reply

  30. HT says

    I have a Moto G (1st Gen) phone. I have 2 SIMS – 1 is my old SIM that has everything registered with it, and a new 2nd SIM that i plan to use for Data. To conserve my battery, i plan to keep the 2nd SIM enabled only when i want to use the data. So is it possible to setup call forwarding on the 2nd SIM to automatically forward all calls to SIM1 number, whenever the SIM2 is disabled?

    Reply

  31. Srishti says

    Hii,I have a Moto G turbo edition ..and am facing an issue with sim card recognition.. If put any sim in slot 1 it works but if I put any sim in slot 2,it doesn’t work. Why is this happening? Can you help me in resolving this issue..it would be really kind of you..

    Reply

  32. Dan gitsham says

    Hi,
    I use sim 1 for phone calls only because there is no data on this account. I use Sim 2 for data only. sim 1 has always been set to default 2g Telstra network and cannot be change if sim 2 is set for data. Now that telstra has turned off the 2g network my phone will not work with 2 SIM cards. What can I do?

    Reply

  33. Kevin says

    Hi.

    I’ve recently acquired a Moto G3, but I can’t make the Sim 2 feature work. It seems it’s not recognizing the SIM card since it says (NO SIM CARD), I tried changing both sim cards and apparently only the SIM slot 1 is working, is there an issue with my phone or should I activate something?

    Reply

  34. naman says

    hi, i recently bought a moto g4 plus… i am using my airtel sim card in slot 1 but when i tried shifting it to slot 2 it says no sim card… how is this possible?

    Reply

  35. Sumanth says

    HI sir,

    i’ve purchased moto x 2nd gen mobile, since it’s only single sim, i want to go for dual sim adapter. will it work for my phone??

    Reply

  36. anne says

    I have a dual sim motorola with data on both sim cards. The data works on the phone in both sim cards but i can’t get one of the cards to tether to my laptop. I have tried switching the cards in slot one and two and it doesn’t make a difference.
    Any suggestions would be very welcome

    Reply

  37. Tudor says

    hy!I recenttly got an g4 XT1622!it is dual sim?I ved already put the second sim on but I dont see any setting to activate it!

    Reply

  38. Mikelus says

    Hello,

    When I have network data set up on sim1, sim2 shows as standby and I can see my carrier name in the drop down menu, but when I switch to data on sim2, sim1 says emergency mode and never gets signal, I already switched simcards between slots and swapped for different carrier but the result is the same, any advice on this issue? Thanks!

    Reply

  39. bittu kimar says

    Hlo.sir I have moto g3.i can’t change my data sim..jab hum change karte hai to likhta hai ki data subscription change in progress .uske baad nahiiiii hota hai …what to do……

    Reply

  40. Prashant Kumar Pandey says

    I have moto G4 plus phone. I have started using 2 sim now but the problem is when I use one sim in calling and someone calls meanwhile on other number it states number in not reachable instead of showing call on waiting. I have used Samsung and had no problem but i tried a lot in this phone and couldn’t get succeed. Is this phone not dual standby and dual active?

    Reply

  41. Chitra says

    I have a moto g4. I am using dual sim cards. My banking app suggests to set default sim as the one registered with the bank. When I try to activate the banking app, it reads the verification SMS by itself and activates the app. But when I try to login with my chosen pin, it shows the other number saying that one is not registered with the bank and hence register first. So I would like to know how to set the default sim as the one that’s already registered with my bank.

    Reply

  42. rahul jain says

    i have just purchased Moto g 3 rd generation . I have Voda phone and airtel micro sim. When i put vodaphone sim it is not detecting. Airtel sim is detected in both slot. Vodaphone sim is not detected in any slot. When i put voda Sim in Samsung J7 it is perfectly working. Can you please suggest what to do.

    Reply

  43. Nishchal says

    i have just purchased Moto g 3 rd generation . I have Vada phone and airtel micro sim. When i put vodaphone sim it is not detecting. Airtel sim is detected in both slot. Vodaphone sim is not detected in any slot. When i put voda Sim in Samsung J7 it is perfectly working. Can you please suggest what to do.

    Reply

  44. Andrew P Gillies says

    Hi I am about to get a second SIM so I can use my phone for work as well as personal purposes. I am OK with only one SIM being able to be used for calls at a time but I am wondering if any call to the standby sim might go to voicemail so I can still pick up on messages for missed calls? Gourav’s comment 18th of April seemed to indicate the number on the second SIM might reply “Number not reachable” Is this likely to be because s/he may not have voice mail set up on that number rather than because the SIM is in standby?

    Reply

  45. G k Bhuvanesh says

    I am got moto g 3 Rd generation in which sim 2 is not getting active at all. Sim slot is not working

    Reply

  46. Gourav says

    Hi, Am using Turbo G and running 2 sims of same operator. Using Data on Sim 1 only. Please help me with setting so I can attend incoming call at SIm2 if Sim 1 is buys on Voice. Currently if Sim1 is busy and if some one tries to call at SIM2 it replies as number is not reachable. Please support. thanks

    Reply

  47. anthony tabor says

    Correction to my last post. I dont need to disable SIM1 – just to select SIM2 for data, then the signal strength indicator is active and I can make a call on SIM2. This is not how it should work of course!

    Reply

  48. anthony tabor says

    i live in UK and just purchased a dual SIM MOTO-G GEN3 TURBO from an Indian supplier on Amazon. I have three SIMS for different needs – Vodafone is my main UK SIM. I use Tello to call Italy from UK and THREE while in Italy. Each SIM works fine on its own in either slot 1 or 2. When 2 SIMS are installed, I set SIM1 (Vodafone) as default for data and SMS and set to prompt for calls. However when I select SIM2 for a call to Italy, it says mobile data inactive.

    Also only the SIM1 signal strength icon is active, SIM2 shows no signal – I thought this was network (call) signal strength.

    If I disable SIM1 and set SIM2 for data (which I dont want to do), then I can make a call on SIM2.

    It seems the phone is confusing calls and data so that SIM2 only makes calls if it is set for data?

    Reply

  49. Anubhav says

    Hay guys. I am using Moto g2, with marshmallow. I am trying to change the sim priority for data from settings->sim cards-> priority sim for cellular data.. But it is not switching from one to cellular data to another. How can I switch it ? Or How can I use both network together? Please tell me. (since while applying the setting it is showing that “settings is switching” but actually it is not happening) I am using an idea sim(1) and a BSNL sim(2). Please help me and let me know through my email id : Please do not post emails.

    Thank u

    Reply

  50. sm says

    I have been using moto g 1gen for last 2 years. My phone is having both sims as vodafone. one is local and the other is roaming one. need both. but can’t differentiate between both when i get SMS.

    Reply

  51. Shruthi says

    Hi.
    I have been using Moto G 2gen for the last one year with Vodafone card in sim slot 1. I have inserted Airtel card few months ago in the sim slot 2. Since then I’m not able to receive nor send any SMS from Airtel. I contacted both Motog support as well as Airtel service provider but all in vain. All of them said no issue either in mobile phone or network plan.

    However from past few days another problem has occurred. I’m not receiving any SMS in Vodafone number as well. Under Sim Cards settings my Airtel number is displayed which is incorrect.

    Could you assist me on this?

    Reply

  52. Ranjeet Singh says

    I use mot0 G with 2 sim(Voda & airtel). When i insert only voda sim the 3G net works fine but after entering the Airtel sim it makes airtel the preferred sim for cellular data. and when i manually switch it to voda the msg comes up “Data subscription change in progress” but actually nothing happens. I want to use net on voda. Kindly help.

    Reply

  53. Ankit says

    Hi,
    Recently i purchased Moto G3. Whenever i select 4G network, i am facing issue in calls sometimes, When any 1 calls me it is showing my phone is either switched off or not reachable. But when i select 3G network, everything is working fine.

    Reply

  54. Shreya says

    when one SIM card is engaged in a call, the other SIM card is temporarily disabled. You can still receive calls to the disabled SIM card by using the call forwarding feature. for example, SIM 1 to handle an ongoing call, any calls to SIM 2 get forwarded to SIM 1. This means that you can put the ongoing call on hold and answer the call forwarded to SIM 1 from SIM 2 (which remains disabled).

    Reply

  55. vignesh says

    Am using moto g 3rd gen.. The problem is i cant get the incoming call properly. whenever someone tried it comes as not reachable. I am using vodafone postpaid. If i changed the sim into the another mobile na its working.What can i do?

    Reply

  56. Balamurugan P says

    If i am talking in SIM 1 and i am not getting the call for SIM 2. When we try SIM 2 number it says Mobile switched off. Do we have any solution for Moto G 3rd generation

    Reply

  57. novendra says

    I am facing network problem in sim 1(bsnl) whem 3G data is on in sim 2(idea) … it is happening again and again.. after switching off and on the phone problem is solved temporarily.. but problem still persist..
    What should i do now.. help me plz.

    Reply

  58. Teresa says

    I have the moto 2nd gen dual sim. I have just noticed that when i am browsing the internet on wifi or data calls do not come through for one of the sim cards (they do for the other). I have it set to connection priority voice which should allow the data to be interrupted and the call to come through. The phone does not ring and the call goes to voicemail. Both sims are from the same network.

    Reply

  59. David Con says

    Hi there

    My Moto G worked fine back in July with 2 UK sim chips in it (Virgin and 3). I added some balance to my 3 sim and it seemed to work and I received a text from 3.

    The sim is active (not greyed out) but there does not appear to be any reception and I can only make emergency calls. I tried an o2 sim and the same is true but the Virgin sim is fine- whatever sim port it is in.

    Both the 3 sim and o2 sim work in other phones so I am stumped!

    An ideas?

    Reply

  60. Rajdeep says

    Hi ! How are you ? I’m using Moto G3 (dual sim) phone. Presently I’m using only one sim card. The phone was working fine till I moved to roaming location. My phone network provider confirmed, roaming is activated. But my phone shows Aeroplane mode and there is no network. I tried to search network manually but that option is also disabled. Any help ?

    Thanks

    Reply

  61. Thomas Fenn says

    I recently bought Motorola G XT 1068 (2nd geration). I am having problems in setting my duel SIM . In settings it is showing only “SIM cards” which has very limited options and not “Duel SIM settings”. How do I switch from one SIM to other for making a call? (Not the “change the SIM” function when a call is placed and is dialing).

    Reply

  62. johnsmith501566996rvg says

    I have a MotoG dual sim. I normally use Three network in UK in SIM1. Now I am on tour in Iceland & bought a Vodafone SIM to received local calls & also data. However I still do not want to miss any UK phone calls on my UK number (data is switched off). But MotoG automatically switches off the UK 3 network & only the local Icelandic Vodafone sim works. This beats the purpose of having a dual SIM phone, if both are not active at the same time, as I always thought it was better to carry a dual sim instead of two mobiles. I am told that is both networks work on 3G connection (only) then only one can be active in MotoG.

    Reply

  63. vishal says

    Hi
    I am using moto g2 dual sim. 1st slot has airtel postpaid sim and the other has vodafone pospaid. When i recieve call in my vodafone number, the other(airtel) number says switched off to others when they try reaching my airtel number. How to get rid of this.

    Reply

  64. Felicity Gardiner says

    Hi I have just bought a Moto g 3g two weeks ago firstly every add I saw for this was that it should work on every network, no where did it indicate that if I wanted to use two Sims I would be forced to use one net work for data. I want to use two sims a 2 Degrees sim and a Spark Sim, 2 degrees for all calls and data, and Spark just for incoming calls but it will not allow me to do this, can any one help, I have to have Data on for Spark for Spark to work. As soon as I turn data off it will not pick up Spark.

    Reply

  65. shraddhanyati says

    4G doesnt work. Neither does 3G/2G.Previous handset worked fine at my workplace and easily accessed 3G. But the day I have switched to Moto 3G it has difficulty accessing internet.

    Reply

  66. Jay Jain says

    hi,
    I just bought the moto g3, I am not able to use the second sim card in sim slot 2. I have tried the in the different phone and it works perfectly.Also i have tried inserting different sims in both slots but when i insert both sims at once they stop working. The dual sim setting is not even detecting the sim cards. both of sims are working in moto g3 when inserted one by one.

    Reply

  67. Chandru says

    Hi. I am from India. I recently purchased Moto G second gen. Phone was working fine in India (Vodafone Prepaid connection). I travelled to Seoul for short term. There my phone is not receiving any signal from my home network. I set International roaming from settings. Even then my phone is not detecting any signal. It says sim error. Please help me on this. Thanks in advance.

    Reply

  68. RUPESH GORAI says

    I have moto g3. I make a call using sim1 so I make it my default sim but when the is no network for sim1 I can not make a call using sim2 even “change sim” option does not appears. How can I solve this issue without changing the setting?

    Reply

  69. wilfm3 says

    I have a Moto G 2 – would using one sim for calls & texts (sim 1), and a data only (or one with cheap networking) sim for network data (sim 2) work? I am guessing from the call settings it should be possible to set one for one purpose and the other for the other.

    Just my current plan runs out even if I have mobile data switched on for 10 minutes, so I think getting a extra sim may help.

    Thanks this article is very helpful

    Reply

  70. shraddhanyati says

    Done! have set APN settings as well. Still “E” no H+ or 3G written over the network symbol. Sim enabled/disabled, swirched on/off, slot changed, etc etc. nothing is working.

    Reply

  71. Chandrakanth says

    Am using two sims and both are Vodafone postpaid… Am not able to make calls from sim2, but am receiving calls in the both the numbers. No problem with the sim as it is working fine in other phones. Please help

    Reply

  72. shraddhanyati says

    Hi. I have recently switched to Moto G (3rd Gen). a 4G sim came free with the handset and I Activated it. But now it is not working at 3g whereas my old sim used to work at 3g. what may be the issue?

    Reply

  73. Karthick says

    Hello,

    When I download APN data settings from internet, it is applied to SIM 2 by default. If I manually add an APN on SIM 1, it automatically moved to SIM 2. Mobile data preference is set as SIM 1. Even I tried interchanging the sim, but not helpful. Let me know how to fix it.

    Reply

  74. bharathi gunti says

    hi,
    Im using Moto E dual sim mobile,in that im using one vodafone and one airtel postpaid sim.if i get call for my airtel number it comming as a unknown number even if i saved the contact,if i get call for vodafone it displaying the name,plz tell any resolution for this problem

    Reply

  75. MK says

    Hi,
    I have purchased 2 weeks ago, a moto G (2nd), and i use it with 2 SIMs (1 french number :free mobile, that i want to use for texts and calls only, and a UK number : Three that i use for texts, calls and Data).

    It used to work perfectly fine but now it doesnot anymore, the 2 SIMs don’t work simultaneously, if i activate Data for SIM 1, SIM 2 automatically go off “no signal” and Vice Versa.
    Connection Priority is set to “Voice”
    I dont know what else to try. If you have any clue on what’s going on , please let me know.
    Thanks
    M

    Reply

  78. nivetha boominathan says

    Hai Sir,

    If I check balance for 1st sim and I need to change 2nd sim for checking balance.what i have to do?

    Reply

  80. monika says

    hi i just bought a new moto g2 phone.but as soon as i got it i found that sim 1 slot not working.what should i do?

    Reply

  81. yogendrakaushik says

    Hi, I am using Moto E & I have added second SIM in my phone recently, my all contact are saved on phone, when any call comes on old SIM its showing proper contact details (Name) as per saved in my phone, but when any call come to NEW SIM its showing “unknown” in each call. Can you please guide me how can enable my all contact for NEW SIM, so that can view contact details.

    Reply

  82. J V S PRAVEEN says

    When SIM1 is in use, for example, making a call, and a caller calls SIM2, I want them to hear busy tone . what to do

    Reply

  83. Sam says

    I have exactly the same problem as the previous post (GT), Im using a contract EE sim & a Three PAYG sim. No matter which sim is in which slot I cannot use the data of the EE
    without the Three sim not functioning at all, the triangle indicating signal strength for the 3 network is empty as such I am unable to make or receive calls. If I change the data behaviour to use the
    Three network all is ok, both sims are funtioning as they should. My problem is I have a load of inclusive data with the EE sim & dont want to use the Three data as I have to pay extra for it. Any ideas anyone

    Reply

    • anthony says

      Hi, did you get anywhere with this? I have 3 sim that is unlimited data and calls which I use everyday. If I have data active on this sim the ee sim is active and can receive calls. But I activate data on the ee sim with 100gb on to use I lose the connection for calls on the 3 sim. But the other way around the ee sim stays active?

      Reply

    • Mark says

      Sam/Anthony I have the identical issue with EE Contract and 3 PAYG network sims in the dual Sim Moto G as the 3 Sim will not work at all unless the data is turned on for 3 Network which then disables the data on EE. If I don’t do that then the 3 SIM just says NO SIGNAL. But here’s the thing when I put a GIff Gaff Sim instead of the 3 sim than there is no problem at all and all the Data can be via EE and the Giff Gaff Sim works perfectly for calls with a good signal. My conclusion is that this issue is unique to 3 Sim cards only which is bizarre?? Before anyone asks I have swapped all Sims in both slots and it makes no difference. The good news for me is that without reading your issue i would have never worked out why my 3 Sim failed to work in the Moto G and yet was perfect in my old Nokia! Luckily the EE contract is only low data and I really only will use the 3 sim for France as its the same cost as UK calls and data.

      Reply

    • Donald says

      I have experienced similar problems on a dual sim phone (not a Motorola).

      When you turn on the 3G data connection for one sim slot, the other sim slot automatically downgrades to 2G. With all dual sim phones, only a single 3G data connection can exist at one time.

      The Three network sim will only work on a 3G connection, so if data is enabled on your EE sim (or any other network sim), the Three sim on 2G will disconnect. However if you enable data on the Three sim, the other network sim will downgrade to 2G and should still work.

      As far as I know, Three network is the only one in UK that only works on 3G, hence the problem.

      I hope that all makes sense.

      Reply

      • Ian says

        Ahhh! Yes, that makes sense – I was wondering why the Three sim wasn’t activated, even though the phone could see a Three signal.

        Thank you, especially as there doesn’t seem to be anything about this issue on three.co.uk

        Reply

  84. GT says

    I have read a number of comments which report a very similar issue to mine – that is on a dual sim Moto G (2nd Gen) if the data is turned off on a sim, the signal strength indicator turns off also and that sim is unusable for voice, SMS and data, instead of just data. I am not happy about this as data seems to download through one sim only (the one with least data entitlement) such that I have reached the monthly limit and that provider is requesting more money, while there is plenty of data entitlement on the second sim. The phone declines to use this unless the data on the first sim is disabled. The problem with disabling the data on the first sim is that the sim ceases to work – data, voice and SMS so that contacts on that sim cannot contact me.
    Simon, I am not sure what your official role is on this forum, but you appear to answer a number of other queries so I assume you represent Motorola. Your responses to other users highlighting this problem indicate you are missing the point that disabling data on a sim disables that sim altogether or are obfuscating the fact the Moto G has a serious bug which makes the Moto G dual sim in name only!
    While happy with other aspects of the MotoG, I am very disappointed with the inability to optimise the data feed to a particular sim and the lack of information or support about this issue. Motorola brag the Moto G is smart enough to “learn” which sim to use for particular phone numbers, but it is plain stupid when it comes to selecting the appropriate sim to access data

    Reply

  85. eric says

    Dual sim.
    if some one calls me the Motorola G 2014 is not telling me to which of the 2 sim cards this call is being made.
    So for example, if a hidden phonenumber is calling me, I can’t see if it is my private (sim1) or company(sim2) number that the are trying to reach.
    Is it possible to let is show to which of the sim card the call is being made?
    thanks.

    Reply

  86. Satish says

    Hi, after lollipop update on moto g Exchange mails are working properly. On setup it works fine after that it fails. Reset and reconfigured thrice, even got lollipop reinstalled from service centre but everything gone vain. Any solution please. With kit kat everything was fine….

    Reply

  87. James says

    Hi all, I have a 2nd gen moto g dual sim and I’m confused about the dual sim functionality. I’ve just bought a 2nd sim and put it in the phone but I can only ever get a network signal from one of the sims, the one with data activated. As soon as you switch the active data to the other sim you lose the network signal from the first sim completely and vice versa?! thought you could at least have them both on standby, registered on their respective network. One thing to note is they are different providers but share the same network. Could this have something to do with it?

    Reply

  88. prasad babu says

    Hi this is prasad… I am using moto g 2nd generation.. I am using dual sims.. I want ro make call divert from sim 2 to sim1 .i am trying in call forwardig options but it is showing error like “un expected response from the network”. Please help in this

    Reply

  89. Daniel A. Muro says

    Hello. I was using a Oneplus One and I changed to a Moto G 2014 with Android 5.0.2, but in this phone my data is not working. I tried to configure again all the parameters, the APN, everything, but it’s still not working. I have only 1 Sim Card in the 2nd slot, because the slot 1 had a problem and don’t recognize any Sim Card. Do u have any idea about what can be wrong or what can I do?

    Thanks.

    Reply

  90. Wireless Guy (@ibwireless2) says

    Hello – Can I ask anybody with this phone a specific question about the dual SIM functionality?

    Suppose you are in an active voice call on SIM1 , and you get a call on SIM2.

    Is Caller ID able to be displayed on the incoming call on SIM2?

    Thanks

    Reply

  91. Soumya Banerjee says

    Hello, I’m using Moto G2 with Lollipop 5.0.2. I’m facing issues while making and receiving calls. During making a call I’m hearing my own voice continuously and while receiving a call I’m not getting any notification whatsoever. The caller hears the ring for a couple of seconds then a busy tone is sent to him. please help

    Reply

  92. Ria Biswas says

    I am using moto g 2d generation.if i use use mobile data in sim 1 and some one calls me on sim 1 only immediately mobile data stops working.i cannot surf internet while talking on phone though i am using same sim for both the purpose(calling and mobile data)..pls help

    Reply

  93. Bina says

    I am using 2 sim cards and i am unable to see the incoming call number if someone dials my sim card2 number.
    Each time i receive the call it displays – unknown,,,,and the call number is not displayed on screen…pls help

    Reply

  95. Ben says

    Hi, I hope haven’t missed this answer in the list already, but I’m wondering how the dual sim support works for texting, specifically third party text apps. My texting app of choice is Google Hangouts – do you know how I would select which sim to use when texting? Many thanks.

    Reply

  98. dhananjay Rakshe says

    in using moto e. as per connection priority setting, if I’m using internet on Sim 2 and sum1 calls me on Sim 1, data should stop and I should get an incoming call on sim1 right? but its nohappening. sim 1 goes out of coverage whenever I’m using net on Sim 2. please help

    Reply

  99. Abhishek Chanda (@AbhishekChanda) says

    Is it possible to disable all calls – outgoing and incoming as well; for only one specific SIM and allow only incoming SMS from it, while everything is enabled in another SIM. For e.g if on international roaming you may want that your roaming SIM should not get any incoming call. Is that possible in Moto G / Android Lollipop. Is there any such app either?

    Reply

  100. Tarun says

    at first i was using only 1 sim. the network used to be 3G. i used the second sim once and removed it later. I found that there is only @G network coming on the sim. i tried to force 3g USING THE TESTING APP BUT THE SIGNAL GOES AND NEVER COMES BACK UNTIL WCDMA is changed to GSM(PRL). Please Help.

    Reply

  102. Dr Adarsha H M says

    Hi Simon
    I am using Moto G…I need to use my phone like :
    SIM1(AIRTEL) – calls n SMS
    SIM2(BSNL) – mobile data (3G)

    I need to use whatsapp (with airtel number) through mobile data of BSNL…Is this possible?

    Reply

  103. pragati bhat says

    Hi, i hav a problem, my both sim cards are not active at the same time, if I insert only one of them,it shows full network but if I insert both of them, only the first sim card shows network ,the other sim card is disabled. I hav restarted the device many times I hav also seen the settings, everything seems fine but I don’t know y both the cards r not active at a time. Well, I need both the cards. Please give me a solution.

    Reply

  104. Ragul says

    After i update my moto g to lollipop ,while making a call iam not able hear any sound,and iam not able to find the setting to set which sim card should be used for calling.i rebooted my phone several times ,some it works,mostly it doesn’t work.

    Reply

  105. nikhil says

    hi sir,
    iam not all receiving a call notification on sim1, when iam attending a call on sim 2.
    how to get an alert during/after a call on sim1?

    Reply

  107. gazzola.h says

    I had only 1 SIM and everything was running fine with my Moto G Dual Sim. Today I inserted a 2nd SIM and data connection stopped working on both SIMs. I get the H or E sign but followed by the “!” mark.
    And eventhough the Connection priority is set to “Voice”, SIM2 is unable to receive calls, even when I disable data on SIM1. But I can place calls normally with SIM2 with both SIMs inserted.

    If I physically remove any of the SIMs, the remaining SIM works normally, both to connect to data networks and to receive calls.

    Do you have any idea on how to solve this issue?
    Thanks!

    Reply

  108. moto says

    Hi,

    I have an issue with recent upgrade to lollipop (5.0.2). I can´t see any more if I´m getting the calls on my SIM1 (private) or SIM2 (work). Before the upgrade incoming calls were presented with colors I have specified under the settings/SIM cards/. SIM1=green and SIM2=orange.

    All incoming calls are in blue right now and no indication on what SIM card is getting the call. After the call has finnished I can see under the “latest calls” SIM card number and providers name besides the telephone number. This information is needed during the call if now SIM color settings don´t work any more.

    Reply

  109. Kirtimaan Chhabra says

    Hi Simons, I’m here once again. Its always been helpful when I inquire anything about Moto G.
    I received Lollipop update in my moto g (2nd Gen). After this my previous problem of recent apps button’s malfunctioning stopped, but another problem rose out. The problem is: ” Whenever I receive a message on my phone, my Dailler, Contacts and Messaging apps, all the three stops working and doesn’t work until I reboot my phone. Motorola Agent told me to wipe cache partition in boot menu, but that doesn’t work and I’m not able to find any solution to get rid of this problem. Can you help me out again.
    Thanks a ton, Simons!.
    You have always been helpful to me.

    Reply

  110. waqas says

    Dear please help me, i am very upset. In my moto g, during active call when i receive another call. It shows another cal waiting. But am not able to switch cal. It says unable to switch. Plz help me.

    Reply

  111. Rishabh mishra says

    I got a very irritating problem, can any 1 please help me with that
    I am using sim card 1- Vodafone 3g
    sim card 2- tata Docomo
    my preference for data connection is of sim card 1 ie- Vodafone 3G
    the problem is that the data connection symbol changes frequently
    i mean H to E …. and then again E to H
    ive settled preferred network type to 3g
    then y it changes to E(edge)? automatically
    I m very irritated….. plz any 1 help me

    Reply

  112. Bruce says

    I have just activated my second SIM in my Moto G and although both are enabled, only the SIM which is associated with the “Mobile Data” setting will receive calls. The other SIM will always have inbound calls diverted to voice mail unless I go into the “Mobile Data” setting and select that SIM?

    Reply

  113. Rahul says

    moto g 2nd gen has dual active or dual stand by sim? means if i’m busy on a voice call on sim 1 then should i will get calls on sim2 or not?

    Reply

  115. satya says

    in my MotoG i use BSNL network on SIM1. My contacts are synched with Google contacts. Recently i added another sim(Airtel). whenever i receive the calls on Airtel , the caller id is shown as unknown and also i’m not able to call back as there is no number. This is happening with all the numbers i receive on AIrtel/SIM2, irrespective of whether the contact is there in my google contact list or not. can you help? is there any setting that has to be checked? am i missing anything here?

    Reply

  116. Amogh says

    Hi Simon,
    I have moto g (2nd generation) and since I’ve upgraded to lollipop I have facing connection issues with 3g mobile data when I come out of a wifi area. The only way I can connect back to 3g is to restart my phone. I have discussed this with my carrier and they have tried few things like resetting my WAP settings, taking sim-in out etc. It works after that but only if it’s on 3g only setting. Once I turn the wifi (in a wifi area) on and then switch off wifi (either on phone or modem) it fails to reconnect to 3g again. The message “Sign in to network” appears on the screen. Before lolliop there was no such problem and transition from wifi to 3g and viceversa was smooth and didn’t require any manual interference.
    I suspect this is a lollipop problem and not a carrier issue.
    Any help in this matter will be highly appreciated.
    Thanks,
    Amogh

    Reply

  118. Kirtimaan Chhabra says

    Hi Simons! ,
    I situation bought me back to this page.
    My moto g 2nd gen (say moto g2) has an issue. The story starts from 28th Dec’14 when I bought a new moto g2. It as working fine and after 8days , the “recent apps” button or “app switcher” button starts malfunctioning. It works after 6-8 key-presses and sometimes the recent apps screen shows and moves to home within milliseconds. I replaced that phone from flipkart and got a new moto g2 on Jan 6’2015. Within the same day the same problem regarding the “app switcher” button appeared. I again replaced it again. the replacement process took few days and I got a new one on Jan 11’2015. It was yesterday, that is Jan 18’2015 that I found the same problem again regarding the “app switcher” button. My tension increased when 3 of my acquaintances own a moto g2, didn’t face such kind of problems. As few troubleshooting processes, I did the cache partition cleaning in recovery boot menu. I too did hard reset of my phone. I also switched my phone on at fastboot and then resetted it. these troubleshooting process was carried in the two moto g2 (s) replaced and too in the new moto g2 that am having now. The problem is not solved in any of these. and I don’t want any more replacements or didn’t want to reset again and again. Can you please help me out.

    -Hope you’ll solve my problem and assist me with the necessary steps.
    Thanks in advance, Simons.

    Reply

  119. Andras says

    Dear Simon! I deleted task manager app, data connection and gmail sync is turned on all the time. Last sync was at 10:29 am, almost 3 hours ago. With WIFI I have less problems. Please help me what I should do.

    Reply

  120. Andras says

    Hi. I have some difficulties with the contact list on my new Moto G 2 dual sim phone. I’m using 2 sim cards. I’m storing my private contact list in my google contact list while all business contacts were stored on the 2nd sim card. After inserting the 2nd sim card my business contact were not visible in the list so I imported all contacts from sim card so right now all contacts are listed in one list. Isn’t it possible to use 2 separate contact lists? If I want to add a new contact can’t I store it on the 2nd sim card?

    Reply

  121. marika6 says

    Hi. I have 2 SIMS in my phone – 1 personal and 1 business.
    When I’m on holiday I want to turn off the business SIM and leave a message that refers business callers to my colleague, but I want my personal SIM to remain active.
    Is there any way I can do this? Thanks, m

    Reply

  122. Sam Charltoin says

    Hi Simon

    I can only get one SIM to work at any one time. I have tried swapping sims into different phones and both work, i have also tried swapping ports on the Moto G and I can get one to work but not the other. When I go into individual customization sim settings, it seems one is always set on 2G in preferred network type and one is on 3G, but i cant get both to be on 3G.

    Based in Australia and both are Telstra Sims – is there anyway of getting them both to run on 3G (data is switched off on both).

    Reply

  123. Kirtimaan Chhabra says

    There are so many queries about Moto G 2nd generation.

    What does the sign “E”, ” H”, “H+”, “anti H” on network symbol means.

    Also what does orange and white colour network sign fluctuation means

    Can I call/msg with Sim1 and Use data with Sim2 simultaneous in Moto G2

    Please and me all these 3 ques. I’ll be thankful to you.

    Reply

  124. Deshi says

    Hello,

    I bought my Moto G XT1033 dual-sim 6 months back from a shop that imports Moto G from India, and they provide no warranty (I live in Bangladesh).

    I see this annoying message every ten-fifteen minutes “Restricted access changed”. It doesn’t show up if I use single sim on slot 2, but even with single sim one slot 1 the problem persists. Both my sim-cards are original micro-sim, no cut sims. I’ve also tried selecting 3g only for slot 1 by dialing *#*#4636#*#*, and almost everything else other related blogs suggested. Yes, I tried soft & hard resets as well, but didn’t help. Is there anything else you can suggest or come up with an explanation?

    Thanks in advance.

    P.S. I’ve seen this problem happening in almost all dual sim Moto G, OnePlus One, and Xiaomi phones available in BD, which aren’t officially being sold here (means, they’re imported from China/India by some shop owners personally). Which are officially available (e.g. Samsung, LG, Sony, Nokia) don’t ever show this message. Adding this info if it helps somehow.

    Reply

  125. Gautham says

    When i am trying to make a call from BSNL sim it shows this message “emergency calls are restricted by access control “; Do you have any suggestions?

    Reply

  127. john says

    can someone please me asap. does the phone require two sim cards in the phone or can i just use one in the phone. thanks

    Reply

  128. arzoo says

    hi, i am using motorola generation 2 and i am occuring with a problem to switch calls . when i am in one call and the second call is coming i try to receive the second one it shows unable to switch calls.
    kindly tell me how to solve it.

    Reply

  129. vishu says

    Question…sim 2 is only showing E and no H…it is not getting 3g even when the settings are correct in the mobile networks…please tell hw can i get 3g on the sim 2

    Reply

  130. Yo Yo Babu says

    How can i block all incoming calls on ONLY 1 SIM with out creating any hurdle for the calls on another sim in Motoe Android Dual Sim mobile?

    The final status for calls has to be:

    Sim1: Only Outgoing calls, No Incoming calls;

    Sim2: Incoming and Outgoing calls

    TIA

    Reply

  131. sivasu says

    Dear mr.simon.. Happy to have someone like u.. I hv an issue.. When i get a cal my phone displays the caller name if they are in contact list.. But when I get another call, when am talking to someone, the new caller’s name is not displayed though they are in my contact list.. Only their number is displayed with beep sound in my ears.. Why s dat so???

    Reply

  132. Raghu says

    Hi,
    I am using Moto G2 since a month with Airtel (Sim 1) and BSNL (Sim 2). I can access network and data both in airtel but I cannot access data in BSNL even though I have net pack. When I swap the Sim (Airtel-Sim 2 & BSNL-Sim 1), I can access data and network both in BSNL, but Airtel sim could not enable at all.
    Could you solve this problem?

    Reply

  133. aklc says

    Simon,

    Very helpful. Thanks.

    I live in an area of poor (appalling!) mobile coverage. I want to use Sim1 normally, and Sim 2 (on a different network) when there is no coverage on . Is this possible?

    Reply

  134. saravanan says

    Hi
    My phone is often showed icon to choose network selection and sometimes it allow emergency calls only. I could face this kind of issue last 10 days.kindly help me to save from this issue.

    Reply

  135. SteveP says

    Hello Simon,

    I have a Moto G dual sim (2nd gen). Everything works fine except that decisions which sim to use cannot be revoked.

    I tried:
    – set other sim in contact -> ignored
    – remove sim-config in contact and add again -> no effect
    – clear data of APP “automatic sim selection” -> no effect expect that the stored decisions are gone. Choosing the correct sim is ignored.
    – put sim1 in slot two -> no effect, still wrong sim used
    – button “change sim” pressed on doing a call -> aborts call and retries using the same sim-card

    It seems that the decision which sim to used is stored anywhere else in addition to automatic sim selection. But where?

    Unfortunally the number dialed using the wrong sim is the mailbox-no. I dialed it by selecting the number in a notification sms . the phone did not asked for the sim to be used and used sim1 – the wrong one.

    I apreciate any suggestions.

    Thanks,
    SteveP

    Reply

  137. Florian says

    Dear Simon (or anyone lese with any ideas)

    when i have two simcards inserted (both from the same carrier) they are both named sim1. Is this normal or is this a bug? And is ther some way to rename the different cards?

    Hope anyone can help.

    Thanks.

    Reply

  138. Amit says

    Hi,,Amit Here,,

    I am using MOTOG2,,i have first simcard is TATA Docomo and second simcard is IDEA,,

    Problem that if anyone will call me on my IDEA number then i want it will divert on my TATA Docomo number…so i tried lot but I could not So can u help me please ????

    Inshort i want my all incomming call on TATA Docomo even if anyone call me on Idea nember but it diverte on my TATA Docomo number that i want,,,means automatically it will come and ringing me on my TATA Docomo number that i want so please let mt know the solution please,,,

    Thanking You…

    Reply

  139. BINESH says

    if i have dual sim card phone and i have put one sim call forwarding and other one i receiving call then what will happen call come to other number?

    Reply

  140. bikky says

    Love the phone, Only downside is you can’t set separate ringtones for sim1 and sim2…. which to me would be a fantastic feature to identify work/personal calls without even looking at the phone.

    Reply

  141. Florian says

    Dear Simon,
    thank you for your fast reply.
    Yes, I tried both options. These settings only work if I specify the country code.

    Reply

  142. Florian says

    I encountered the same problem. I got recently a Moto G dual sim 2nd generation. If I only insert sim1, I can make a call without specifying the country code. However, now, I inserted sim2 for data connection. I chose sim1 for calls, and this works for calls to other mobile phones, but when calling land lines, I have to dial the country code. If not, the phone tries to call via sim2 and I cannot even switch manually to sim1 as I get a message “Call not connected” (well, at least that’s my translation of the German message “Anruf nicht verbunden”).

    Reply

  144. eshwar says

    hey,

    I am using sim slot 2 for data connectivity but i am unable to get a call to that number with 10 digit (my number). i get call only when +91 added before my number then dial

    What would be the solution?

    Reply

  145. r.prabhakaran says

    how can i set two separate tones for the dual sim i am using in my moto g 2nd gen? will someone clarify this for me? thank you.

    Reply

  147. Duong Ha says

    Hi,
    I have Moto G 2 SIM, Even in SMS Setting I set the Sending messages option to “Ask every time I send a message”. It works perfect when having 2 SIM availabe. However, if I turn off 1 SIM for a while then turn both on again, when sending an SMS message, I’m not given a choice and it seems that all messages go out through the SIM which not to be turned off before.
    I think it’s error since calling function works normally.
    Thanks

    Reply

  148. himanshu says

    I want to use vtop up sim of idea which is used by retailers for recharging the customers mobile,in mot g 2nd gen. The sim as a normal user is working properly but virtual top up feature is not working i am able to use the sim normally but cannot recharge the customers number.please help.

    Reply

  149. Raagul says

    My vodafone sim is detecting only on slot 1 but not in slot 2. But other sim’s are working on both the slots. What could e the reason?

    Reply

  150. Sahne says

    Hi Simon – I have 2 sim cards, personal (telecom NZ) and work (Vodafone NZ). I have inserted both cards and if data is enabled on either sim card, the other card has no service. If data is disabled completely, both sims have service and I can make and receive calls from either sim but obviously no data. I have tried swapping slots, but still the same.

    Ideally, I want service for calls on both sim cards, but to have data enabled on my work sim. Is this possible – what am I missing here?

    Reply

  151. lynda gowers says

    At present using one SIM on my MotoGhere in New Zealand. When travelling to Australia can I buy a SIM there and just slot it into SIM 2and make and receive calls at Australian rates?

    Reply

  152. Jason says

    Hi simon i’d like to ask if i can use the 3g internet data from one sim card to the other. For example if i have internet access only from sim 2 can i run the applications (like whatsapp, viber etc) that need internet access but are bonded only with the sim 1 number (which has no 3g data)?

    Reply

  153. Niru says

    Hi simon I purchased the phone presently dual sim worked fine with single I wanted to use 2 and sim and can switched on both sims not wking and on setting dual sim is disabled I have tried shuffling both sims and rebooting ,kindly guide me

    Reply

  154. Milton says

    Hi Simon in xperia dual Sim phones you can have a voice call in one Sim and u can use 3g in the other Sim I was a previous user of an xperia phone and I have tested it. But this won’t work with 2g.

    Reply

  155. Iain says

    I have a Three sim and an EE sim. I want to use the Three sim for calls and the EE sim for data, but whenever I set this, the Three network drops. I’ve tried swapping into the other slots, but the problem persists. Unless the Three sim is enabled for data, it shows no service.

    Reply

  156. rakesh says

    as i ported my number from the BSNL to reliance as i am geting sim configuration error like 44me like that as the sim has been activated

    Reply

  157. arlywarly says

    Thanks for the reply. In actual fact, I have realized this is only happening when I am at home, which I find very odd. As mentioned before, both sims individually get an excellent signal. Out and about they work well (sim 1 with 3G on). However, as I work from home, the fact that it works anywhere but here does not help me.

    Reply

  158. Ricardo says

    I buy a Moto G Dual sim a couple of days ago.

    When i use the 2 sims with only voice everything is fine.

    when i use the sim2 to connect data (2g) everything is fine.

    but when i activate data (3g or 2g) on sim1, sim2 cant connect to the carrier.

    I’m from Perú using Movistar on Sim1 and Bitel on Sim2.

    Is this a bug? a technical limitation? please can you help me?

    Thanks

    Reply

  159. pankaj says

    Hi i have just inserteda 2nd sim in my motog… Just wanted to check if we can set separate ring tones for sim 1 and sim 2??

    Reply

  160. Amit says

    I have a problem. I accidentally click on remember the sim for *123# for sim 1. But sim 1 is postpaid airtel and sim 2 is prepaid airtel. *123# is only for sim 2 means prepaid. Now i cant to unremember the *123#. The change sim option is not displaying as it is ussd code. Help!!!!!

    Reply

  161. jai says

    I Got moto g 2nd gen today…when I inserted SIM my Vodafone sim is working in both the slots but my aircel sim is not working any slot….this aircel sim is working in other mobiles…plz help me

    Reply

  163. tom says

    hi … i want to use two sims in my moto g … wen i’m on a cal on sim 1 i want the 2nd incoming cal to sim2 is that possible .. plz help

    Reply

  165. Animesh says

    I assigned vodafone sim for data and aircel for calls. And yes already i made priority to voice. Nd it shows as there is no sim is present in the phone

    Reply

  166. Animesh says

    Hi. I have a moto g phone. I have some dual sim issues. Before 2 days back i was using 2 Vodafone’s sims and they are working perfectly. But when i replaced 1 sim with aircel. The sim will get detected but after a period of while , the aircel is not showing as it is acting there is no aircel sim in my phone. I tried in another cell fone. The sim is working fine. What should i do now.

    Reply

  167. Ankur Rai says

    Hi Simon,

    This certainly helps to understand how it works. Thanks a lot for that mate.

    Could you pls explain in detail like how you did earlier with my query what does the option mean “Select priority to data” or “Select priority to call” if I have inserted both Sims for calls and data but activated data only on Sim1.

    Many thanks,

    Ankur Rai

    Reply

  168. madhavi says

    Hi simon,

    i’m unable to send or receive messages from my moto g(gen 2). I just bought it from flipkart just yesterday??

    Reply

  169. Ankur Rai says

    Hi Simon,

    In all probability you have answered this question a few times yet I needed some clarity.

    I have recently purchased the Moto G Dual Sim (2nd generation) phone and would like to understand the dual sim feature in it via my question.

    I have inserted a 3G enabled sim in Sim slot 1 and a 2G enabled sim in Sim slot 2. Can both receive data simultaneously in standby mode? If there is a incoming call on Sim1, will data continue to work on Sim2?

    Thanks,

    Ankur Rai

    Reply

  170. Kurt Bento says

    Hi Simon,

    This is probably a stupid question but since i’m using a dual sim phone for the first time, do help me out.

    I just got my old archaic sim deactivated and my new microsim for the motoG inserted into my phone. Now, i can’t enable the sim. Is this an issue or will it automatically enable itself when the sim is activated?

    Reply

  171. ipsita says

    hi pl can you help me Recently i bought moto g and inserted two sims. and after using it for sme tym . m facing issue that my second sim card is disabled. In dual sim settings i pressed call settings, there i made making calls as “ask everytime i make a call” but still the automatic sim selection is disable.

    Reply

  172. sadaq hussain says

    Sir I have a problem I am using dual sims sim1 I am useing voice calls & text message sim2 I am using 3g data because I don’t sim2 incoming voice calls how I can make send me datail THANKS………

    Reply

  173. visva says

    Hi Simon
    I am using MOTO g duel sim type. While speaking frequently disconnected my calls eg.after1 min or 3 min sometime after 7 min .Is it mobile issue or setting issue.

    Reply

  174. Chuck Mason says

    Can both simcards access 3G simultaneously, even though only one is used for data. ATT uses 3G for voice calls, and is phasing out 2G. In some areas you cannot make a call on 2G as there is no longer a 2G network. By the end of 2015 I believe they will have no 2G network in many areas.

    Reply

  175. S R Deepanathan says

    When I unknowingly switched on the mobile data for non data simcard, after which it take much time switch into data using sim, Even if switching gets easier, Data signal i’m not getting immediately, I should restart it, once its happened. Help me.

    Reply

  176. jan says

    not true with my device. it exclusively lists calls from my first sim card, however i call more often people with the second one, those calls are just not listed between the speed dials..

    Reply

  177. jan says

    Hi,
    I wonder how to setup the moto G dual Sim to have speed dial access to both Sim Cards. For some reason my phone only shows contacts related to the first sim card. I cannot find to set it up the right way.

    Reply

  178. colin says

    Hi,

    Can I associate a contact with a sim? I want my work contacts to use Sim1 everytime and my personal contacts to dial out on Sim2 every time. If I don’t associate a contact or dial a new number I want the phone to ask which sim to use. Is this possible?

    Also if I dial from my car Bluetooth kit, which sim will be used?

    Thanks.

    Reply

  179. Ratnakiran Tanniru says

    Hi I am using moto g and one sim is Tata Docomo and other is Airtel. Every time and for every second I am getting popup of sim toolkit. And I am not able to type a message or not even to play any game. Please help me how to stop that, It is really irritating.

    Reply

    • Kirtimaan Chhabra says

      Hi Ratnakiran, As per my research you might be getting popup from Airtel Network and would have been irritating you a lot.
      The solution is simple. Go to “Sim toolkit” application in app drawer. Now go to “airtel live!”. Now in that menu, choose “airtel now!” again. Now in its menu, select “Start/Stop”. You will definitely not receive any more such pop-ups.

      Reply

  180. Vidya says

    From one particular no. i am getting the call but am unable to hear the voice, but if i call that no. then i am able to hear the voice.. can you tell whether is there any settings problem

    Reply

  181. Sudip Das says

    Hi,

    i am using dual sim card but when i on mobile data other sim card incoming is off outgoing is happening.
    we checked the settings connection priority>voice.before its working fine.

    pleas suggest.

    Sudip Das

    Reply

  182. Ananda says

    I want 3g in both the sims in Moto G. Data can be active in one. When I set 3g and data in one, the other has no option to go to 3g(shows only 2g) even if data is off in that. Is there a work around?

    Reply