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Moto G Phone Guide

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    • Moto G wireless display: the problem and the solution
    • Meaning of Moto G notification icons
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Meaning of Moto G notification icons

In the Moto G status bar, there are always a few icons depending on the features or apps you are using.

Normally, in the top left, there are notification icons. You usually get the corresponding notification messages.

In the top right, there are status icons. These icons indicates the system status, e.g., mobile network signal strength, WiFi status, battery level…

In this guide, to make it simple, we use notification icons or status icons to include all icons.

Most of the Moto G notification icons are straightforward for experienced Android users. But for new users, especially those who just switch to smartphones, occasionally, it is a bit difficult to under stand the meaning of these Moto G notification icons.

This Moto G  how-to guide  lists the most commonly encountered Moto G notification icons, and their meaning.

moto-g-notification_icons-hangout  Google Hangouts notification. When new SMS, MMS, or Hangout message/notification comes, you will see this notification icon.

 

moto-g-notification_icons-lock-screen Screen lock is enabled.

 

moto-g-notification_icons-trusted-device-connected  A trusted device is connected to your Moto G. This is a special feature in Moto G  (and Moto X).

 

moto-g-notification_icons-missed-call There is one (or more) missed call.

 

moto-g-notification_icons-new-voicemail  A new voicemail  is arrived for your Moto G.

 

moto-g-notification_icons-moto-care   Moto Care  help tips for Moto G. You can enable disable such notifications through Settings — Motorola Privacy — and turning on/off Moto Care. Once enabled, you can select what tips are shown

moto-g-notification_icons-play-music  Google Play music is on.

 

moto-g-notification_icons-protectProtect your phone. Once enabled, you can locate, lock, and even wipe your phone when you link it to a Google account and sign in at www.motorola.com/support. If you cleared this Moto G notification icon during initial settings, you can re-enable it through Settings–Security–Device Administrators. Then activate Motorola Device Policy.

moto-g-notification_icons-screen-shot  Moto G notification icon indicates a screenshot was taken. You may check this guide on how to take screenshot on Moto G.

 

moto-g-notification_icons-Alarm  Moto G notification icon when alarm is active.

 

moto-g-notification_icons-Warning  Something wrong with your Moto G when you see this Moto G notification icon.

 

moto-g-notification_icons-Airplane-ModeAirplane mode is activated. Once you see this Moto G notification icon, your Moto G is disconnected from mobile network (no calls, no SMS, no mobile data). However, you can manually enable WiFi.

 

moto-g-notification_icons-WiFi-in-Range

WiFi network in range, but your Moto G is NOT connected to any of them.

 

moto-g-notification_icons-mobile-Signal-strength Mobile network signal strength. The bars in the icon indicate stronger signal. If the signal is too weak, the voice quality will degrade, and Moto G will consume more battery.

 

moto-g-notification_icons-battery-charging Battery is being charged.  This Moto G notification icon appears when you connect Moto G to a charger. You’d better wait till the phone is fully charged before  disconnecting from the charger. If you have any battery issue, you may check this guide on solving battery issues (it is for Moto X, but it works for Moto G as well).

 

moto-g-notification_icons-wifi-connectedYour Moto G is successfully connected to a WiFi network.

 

moto-g-notification-icons-emergency-mode Emergency mode. This Moto G notification icon appears only when your Moto G is in emergency mode. Your Moto G cannot connect to the designated mobile network. If your Moto G enters this mode for no reasons, you can try to reboot your phone.

moto-g-notification_icons-no-sim-cardNo SIM card. You need insert a SIM card or, the inserted SIM card is not valid. Please check this page on correct SIM card for Moto G and how to insert SIM card into Moto G.

 

moto-g-notification_icons-bluetooth-on-but-not-connectedBluetooth is enabled, but your Moto G is not paired with any devcies.

 

moto-g-notification_icons-bluetooth-connectedBluetooth is in use. When your Moto G is paired with any Bluetooth devices, Moto G will display this notification icon. Please check this guide on how to use Bluetooth to transfer files between Moto g and other devices.

moto-g-notification_icons-vibrate-modeVibration mode is on. Check Moto G how-to guide on how to enter this silent mode.

 

moto-g-notification_icons-silent-mode Silent mode is on. Check Moto G how-to guide on how to enter this silent mode.

 

moto-g-notification_icons-motorola-assist-sleep-modeSleeping mode is activated in Motorola Assist.  Moto G will automatically silence all notifications during the hours you normally sleep, except for certain callers.

 

moto-g-notification_icons-motorola-assist-meeting-modeMeeting mode is activated in Motorola Assist. Moto G will check your calendar for events with others and helps you avoid interruptions during meetings.

 

moto-g-notification_icons-motorola-assist-driving-modeDriving mode is activated  in Motorola Assist. Moto G will measures your speed to detect if you are driving and help you stay focused by going hands-free and automatically playing your favorite music while driving.

moto-g-notification_icons-google-play-app-updatedOne or more Google Play Store apps were updated on Moto G.

 

moto-g-notification_icons-calendarNotification from Calendar.

 

moto-g-notification_icons-new-emailMoto G notification icon for new emails.

 

moto-g-notification_icons-gps-onGPS is active.

 

moto_g_icon_no_interruptionNo interruption. You can change the settings in Settings—Sound and Notifications–-Interruptions— When calls and notifications arrive,

 

moto_g_icon_no_priority_modePriority mode. This is a new notification mode in Android Lollipop. Please check this guide on priority mode and interruptions in Android Lollipop.

Do you have any problems with Moto G notification icons?

Please let us know in the comment box below if you have any questions on notification icons and status icons in your Moto G.

The community will try to hep you.

For more Moto G online manual pages, please check this page.

For detailed step-by-step guides, please check Moto G How-to guides page.

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Reader Interactions

Comments

  1. Brittney barricks says

    January 2, 2023 at 10:36 pm

    My quick settings disappeared on my moto g pure how do I get them back?

    Reply
    • simon says

      January 3, 2023 at 1:18 am

      What did you get if yous swipe down twice from the top of the screen? You can restart the phone to check again.


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      Reply
  2. Yash says

    September 6, 2022 at 12:52 pm

    How to remove hand gesture with 3 stars in the home screen it is quiet irritating and I am not able to fix it Please help.

    Reply
    • simon says

      September 9, 2022 at 3:28 am

      Not sure about what you are referring to. For Motorola-related gestures, you can disable them in the Moto app.


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  3. Anonymous says

    June 18, 2022 at 11:42 am

    why don’t you give meaning of icons and what they do? I have a g1 and no instructions in hand book and can’t find out what does what. not everybody knows about smart telephones. why not give a guide to your customers? there is nowhere to find this information out and the help line for Motorola is a premium cost number , WHAT A RIP OFF!

    Reply
  4. Ruben says

    January 11, 2022 at 11:30 pm

    How do we change the color of the white icons on the status bar at the top of the Moto G Stylus 2021? Our favorite background has a white top which makes the white status bar icons disappear.

    Reply
    • simon says

      January 14, 2022 at 3:24 am

      There are no settings for it.


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  5. Pramod says

    January 8, 2022 at 4:49 pm

    Do you solve the problem ? Facing same here

    Reply
  6. Anjin-San Doll says

    December 15, 2021 at 9:36 pm

    When I save a contact, for instance, I get an oval at the bottom of the screen that says “contact saved” (or whatever). It stays for FIVE minutes and i can’t see any of what Is under it, and I can’t dismiss it. Can you help me fix this?

    Reply
    • simon says

      December 16, 2021 at 1:27 am

      Did you check whether the contact is saved?

      The heads-up notification normally disappears in a few seconds. Anyway, you can always tap the Home button (or swipe to home if you are using navigation gestures) to exit.


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  7. Karen says

    November 8, 2021 at 1:30 pm

    I have the same black circle and I can’t get rid of it. It is not the camera.

    Reply
    • simon says

      November 9, 2021 at 12:23 am

      It usually means there are more notification icons that are not shown (like this). But in Stock Android or Moto phones, you cannot customize it.

      If this is not the case, you may share the screenshot on our Facebook page.


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  8. Curt Miller says

    October 26, 2021 at 4:54 pm

    Does the 2020 Moto G Power have the ability to display the HD icon when that option is in use?

    Reply
    • simon says

      November 6, 2021 at 1:47 am

      What do you mean HD icon?


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  9. Nyebodnye says

    September 1, 2021 at 1:05 am

    I have a MotoG 5G. I have an icon in the top right next to Wifi that comes on that looks life a telephone handset at a 45deg angle and a triangle above it. WTF is it ? Tried MotoG 5G manual, Google, nothing. Help!

    Reply
    • simon says

      September 1, 2021 at 7:03 am

      WiFi calling? Anyway, please share a screenshot on our Facebook page so that others can see it.


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  10. Jeffrey says

    August 18, 2021 at 7:22 am

    I am trying to figure out what the green dot is in the contacts next to a message icon and a camera icon

    Reply
  11. Timothy says

    May 26, 2021 at 4:04 am

    I have a moto g power I’ve had the phone for a while and all sudden I have three random icons pop up on my screen at all times they are +: in a circle they are black with blue I just want to get rid of them of the screen because it renders half the phone useless

    Reply
    • simon says

      May 30, 2021 at 2:22 am

      Malware? You=may share a screenshot on our Facebook page so that others can see it clearly.

      Anyway, if it persists, you should back up your data, and perform a factory data reset.


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  12. gndydancer says

    April 3, 2021 at 3:03 pm

    What does an ! over the wifi icon mean on a Moto G4

    Reply
    • simon says

      April 4, 2021 at 1:18 pm

      No internet connection from the WiFi. Your phone is connected to the WiFi, but the phone cannot access the internet.


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  13. Ghristinesallows says

    March 25, 2021 at 8:14 pm

    Can someone please tell me why there is a blue star beside a contacts name also if a contact is rung does their name automatically go to to of page I rang someone by mistake and don’t know who that was

    Reply
    • simon says

      March 26, 2021 at 3:20 am

      The blue star means you set the contact as a favourite. In the phone app, you have a dedicated favourites tab for you to reach them quickly.

      The displayed name of a caller is always set by your contacts app (if the number is saved in your contacts). For example, if you name someone a Prince in the Contacts app, then the phone will notify you the Prince is calling you. The same is for the other end. Someone may name you King, so, when you call him, his phone will notify King is calling him.


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  14. Icah says

    March 1, 2021 at 1:57 pm

    The temperature display on the upper left of the phone is for an incorrect location. How do i change this?

    Reply
    • simon says

      March 5, 2021 at 11:38 am

      In the weather app, you can set the location.


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  15. Kim Fassbender says

    October 14, 2020 at 1:24 am

    How do I get rid of the black dot in the upper left corner? I have ALL notifications turned off and it’s still there

    Reply
    • simon says

      October 16, 2020 at 1:28 pm

      What’s the phone model? Is it the camera cutout?


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  16. Arletta Sloan says

    October 7, 2020 at 3:44 pm

    I’m trying to figure out why the symbol for the phone currently has a smaller light blue circle on the upper right of it. I don’t have any voice mails or missed calls. I see no notifications of any sort. If someone could help me understand that, that would be lovely!

    Reply
    • simon says

      October 9, 2020 at 6:03 am

      Can you share the screenshot on our Facebook page?


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  17. Lee Esbin says

    August 6, 2020 at 5:21 pm

    I have a moto G stylus. In the Upper Left hand corner, there is a black circle that will not disappear. It remains even while I am using apps. When I press on the circle, it acts the same as if I’ve slid my finger down from the top of the screen, showing wifi, airplane, signal strength, etc… How can I get rid of the circle?

    Reply
    • simon says

      August 8, 2020 at 3:17 am

      Do you mean the front camera cutout?


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  18. Carol Hyett says

    May 27, 2020 at 1:42 pm

    My new Moto G7 Plus has an active call icon with 4G next to it in the status bar. What is this? I have switched phone off several times but it’s still there.

    Reply
    • simon says

      May 28, 2020 at 1:46 am

      Would you please share the screenshot on our Facebook page?


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  19. Hitendra Purohit says

    May 19, 2020 at 11:49 am

    The notification bar on the top of the screen in not been displayed in my phone. Please help me

    Reply
    • simon says

      May 22, 2020 at 12:03 am

      Does it happen to a few apps (e.g., Camera app)?

      If yes, it means the app is in the full-screen mode. You can tap anywhere on the screen to call out the status bar. You can also swipe down from the top of the screen to call out quick settings (and status bar).


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  20. ALAN says

    May 14, 2020 at 5:54 pm

    On my Motorola G4 My notification icons have turned Black how do i get them back to White.
    Difficult to see them in black.

    Thanks
    Alan

    Reply
    • simon says

      May 15, 2020 at 1:01 pm

      Very likely, you turned on invert colours. By default, you can find the button in quick settings panel (swipe down twice from the top of the screen) to see all quick setting buttons.

      You can also enable/disable it in Settings —Accessibility — Color inversion.


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  21. Mr Kenneth Holliday says

    May 14, 2020 at 12:28 pm

    My notification icons have turned Black how do i get them back to White.
    Difficult to see them in black.

    Thanks
    Ken.

    Reply
    • simon says

      May 15, 2020 at 1:00 pm

      Very likely, you turned on invert colours. By default, you can find the button in quick settings panel (swipe down twice from the top of the screen) to see all quick setting buttons.

      You can also enable/disable it in Settings —Accessibility — Color inversion.


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  22. jacki s hurst says

    April 21, 2020 at 12:47 am

    There is a symbol on my phone I can’t figure out is tequila can symbol right beside my Wi-Fi network symbol on the right hand side of the screen it looks almost like a AF without the top bar with a full circle around the bottom of it I can’t get the screenshot to stay here for some reason

    Reply
    • simon says

      April 23, 2020 at 12:34 pm

      You can share the screenshot on our Facebook page. It is hard to guess what the icon is based on the description.


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  23. Belinda says

    March 11, 2020 at 4:38 am

    Eye icon poops up and then disappears next to my wifi icon. What is it

    Reply
    • simon says

      March 13, 2020 at 2:22 pm

      Can you share the screenshot on our Facebook page so that others can see it?


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  24. Susan says

    December 19, 2019 at 5:40 pm

    Hello! There is a solid white circle that appears briefly in the u.l.h. corner to the right of the time, on my Moto g7 supra. What is it? Thank you!

    Reply
    • simon says

      December 20, 2019 at 4:17 am

      If it only appears briefly, then disappears, it usually doesn’t matter.

      If you can share the screenshot when you see the icon, others can help you find out the meaning.


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  25. Lisa says

    October 30, 2019 at 1:18 pm

    Hi, there’s a notification icon I’ve noticed in someone’s screenshots that never leaves, just shifts around depending on how many app notification there are. It’s a cell phone with a refresh symbol (I believe) on the center right side of cell. I have searched and done reverse image and cannot find it. I’m at a loss.

    Reply
    • simon says

      October 30, 2019 at 11:10 pm

      On which phone? Different brands of Android phones, different Android versions, or even in different regions, the icons can be different. Why do you want to see the icon?


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  26. Damien Kenny says

    June 13, 2019 at 10:34 am

    There is a status icon on my G6 plus that I don’t recognise. It’s a solid square, with a stylised N inside.

    Reply
    • simon says

      June 14, 2019 at 12:27 am

      If it’s on the left side of the status bar, you can find the corresponding notification. You may share the screenshot on our Facebook page.


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      Reply
  27. Trav says

    June 5, 2019 at 12:55 pm

    For myself, and my Moto g4 play, the only way I can, (without Bluetooth pairing) transfer, send, any contact information, ie., All contact info needing sent to anywhere, from contacts in phone, i found, is to go to contact, and get all the info you need on screen, you may have to do it twice, depending on amount in contact info the screen can hold at one time, and take a screen pic. Press power button and volume down at same time, for each screen of info needing to send off, for roughly one second. You’ll see a flash for each screen pic taken, then look at top of phone screen in notification bar, left side usually, you’ll see a pic notice,. You can pull down from to of screen with one finger, tap area stating screen pic, touch it, upload to photos, or share anywhere basically, instantly, once you choose app being used to send through, or share with. Ie., Contacts, messages, messenger, FB, Gmail, just choose direction, or person in contacts to send it to. Screen pics are great, you can get a picture, hold or send, any of them from any app your currently on, weather, Google, Gmail, any so you use, anytime you need to save what’s on your screen, power and volume down button at same time for a second, boom! It’s saved. Go to it later, hold forever, send whenever, wherever, to whomever you want. It’s great, hopefully not too much explanation, I like to be thorough, and repeat “in short” general explanations, never hurts. Peace

    Reply
  28. Bob Walthers says

    March 10, 2019 at 6:04 pm

    I am on Consumer Cellular through the AT&T network. Ever since I got my new Moto G6, the notification icon for an existing voicemails does not show. Voicemail messages can be accessed, just no notification. I’ve tried troubleshooting through Consumer Cellular who tried everything and said they were turning it over to AT&T, but AT&T have done nothing. I see by Googling that no notification icon for voicemail is a problem many people are having. Is there a solution?

    Reply
    • simon says

      March 12, 2019 at 12:25 am

      Voicemail notification depends on the settings of carrier’s voicemail server.

      But normally, if notification is not pushed to the voicemail app, most carriers would send a text message.

      Can you get voicemail notification on old devices?


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  29. R Friedman says

    March 1, 2019 at 3:17 pm

    My Moto G4 wakes up with the Banner “Auto-Connect is on” when I activate it from a sleep. The oval banner is placed on top of everything on my screen and remains in place if I change screens or applications. The most annoying part is that it remains in place over my Gboard keyboard, so I can not reply to emails until it eventually fades away. Often I can get it to disappear with a downward swipe and “Clear All”. I posted an earlier version of this message before but the reply button does not work, so I am reposing this more detailed message

    Reply
    • simon says

      March 2, 2019 at 3:22 pm

      Not sure what it is without seeing it. Can you share a screenshot in our Facebook page?


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  30. R Friedman says

    February 28, 2019 at 1:36 pm

    I have a Moto G4 and a banner appears saying “Auto-Connect is ON” . It hovers over my keyboard so that I can not type. Eventually it vanishes and I can proceed. How can I turn it off

    Reply
    • simon says

      March 1, 2019 at 9:38 am

      Do you get it whenever you try to use the keyboard? Or whenever you use a specific app? Are you using the default Google keyboard, or a third party keyboard?


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  31. David Fischer says

    February 9, 2019 at 1:40 pm

    Hello – I have a Moto G6 (International version) – have trouble connecting to “public wifi” many times. the phone finds the networks – seems to “log in” however my “wifi symbol” has a small X in the bottom right corner and I have no connection – works fine on “private” wifi but not the open public ones like tim hortons – mcdonalds -walmart and such. this problem seems to have started after I installed “showbox” – removing it made no difference – would like to clean the cache and avoid a “factory reset” as I am using the sd card as “extended memory” and a number of my apps run from it and a factory re-set may mean I have to re-install everything as backup/restore may not handle this ? ANY AND ALL help about the wifi would be appreciated. THANKS

    Reply
    • simon says

      February 10, 2019 at 3:24 pm

      Can you get the login page for the public WiFi? The x means connected, but no internet connection.

      You can also just reset network settings (not factory data reset) if it’s caused by network settings.


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  32. Diane Gill says

    January 18, 2019 at 4:28 pm

    Hey, at the top left of my Moto I have what looks like a keyboard in 8 lines of do. They’re inbetwein my 2 weather and temp notifications. Nothing shows when I pull the bar down. Anyone know what that is?

    Reply
    • simon says

      January 21, 2019 at 12:36 am

      Can you share the screenshot on our Facebook page?


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  33. Benny says

    December 27, 2018 at 5:28 am

    Hello ,

    I have a Moto G2 4 yrs old , i am just wondering how to lock the Moto G status bar when you scroll it form top which has display , wifi , sim etc.., the thing is if kids takes the phone and put it airplane mode then i wont get any calls , i have seen this function in Redmi latest phone , it asks for pin before you change the task bar icons. Do we have any setting in the phone or in Android version 6.0.

    Thanks

    Reply
    • simon says

      December 27, 2018 at 12:28 pm

      Nope, it is not a standard Android feature.

      If you give the phone to kids temporally, you may have at least two solutions:
      1. lock the phone to a specific app by screen pinning as explained in this guide. Kids can only use the app until you unpin it (with lock screen password)
      2). set up a new user for kids on the phone as explained in this guide.


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  34. Suresh K says

    October 19, 2018 at 12:50 am

    Hi..My phone (Moto g4+) hanged with the symbol of yellow rectangle with ! Symbol…I can’t even switch on my Mobile..

    How to rectify this problem…Please do the needful…

    Reply
    • simon says

      October 19, 2018 at 9:19 am

      Hold volume down key, without releasing it, then hold power key for more than 7 seconds (holding two keys). The phone should restart.


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  35. Krystle osborne says

    August 22, 2018 at 2:38 am

    Hi there im new too smartphones and I’m not sure what has happened. I’m using a moto g2nd generation and I am experiencing quite a few issues I have lost my pull down quick settings I have also lost incoming calls too and I have lost my phone’s keypad Lock its switched on but not responding also on Google play I can’t download it just keeps saying pending.I have tried the clear cache clear data In the g.play app >settings>I am also having problem’s with Google chrome update and that just keeps pending too I’ve reset my phone also put it in safe mode and tried clear cache in that on Google too I’ve reset my email account and this didn’t do anything neither. If some one can help I would be very grateful.

    Reply
    • simon says

      August 22, 2018 at 1:20 pm

      Without seeing the phone, it is hard to guess what is the cause.

      For Google Play store issue, are you using mobile data or WiFi? can you search apps in Play store app?

      Also, if you reset the phone, do not change the default settings before you try it on Play store.


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  36. Stewart Sergi says

    June 7, 2018 at 7:00 pm

    Nice bro!

    Reply
  37. Phyllis A Hartbarger says

    June 2, 2018 at 2:27 am

    What does the icon inleft cornerean it a umbrella I have a Moto g 5 plus.thanks

    Reply
    • simon says

      June 2, 2018 at 7:54 am

      If the icon is in the lets side of the status bar, it is usually a notification icon. You can find the corresponding notifications in the notification panel.


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  38. Preet says

    May 20, 2018 at 8:05 am

    Cross sign is coming on network BT the data is on and it’s working then why this sign is coming on both networks..

    Reply
    • simon says

      May 20, 2018 at 1:38 pm

      You may share a screenshot in our Facebook page so that others can see what you are talking about.


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  39. stephen says

    December 7, 2017 at 11:41 pm

    Inverted i in the cellular icon top right screen. Moto g4 I get a busy signal when I try and make a call on cellular network. Can call on wifi just fine. Wondering if that up side down i means anything

    Reply
    • simon says

      December 9, 2017 at 3:09 am

      Please share the screenshot in our Facebook page so that others can see what you are talking about.


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  40. Melissa says

    December 3, 2017 at 9:03 pm

    How do I change the font color of the time, battery stays, internet connection in the upper right hand corner of my moto g?

    Reply
    • simon says

      December 4, 2017 at 12:44 pm

      You cannot.


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  41. Suzanne says

    November 27, 2017 at 9:31 pm

    Hello, the status bar on my g5s is all scrunched up. The icons overlap each other. Wondering how to straighten this out.

    Reply
    • simon says

      November 29, 2017 at 2:38 pm

      Can you share a screenshot in our Facebook page?


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  42. Abdul says

    September 24, 2017 at 6:26 am

    In my Moto g phone block icon is shown how to remove that??

    Reply
    • simon says

      September 24, 2017 at 12:44 pm

      Do you mean do not disturb? You may refer to this guide on how to use it.


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  43. Dale says

    September 14, 2017 at 6:59 pm

    I can’t get rid off the upside- down message icon. It is dragable and changes from. black to blue but it can’t be removed

    Reply
    • simon says

      September 15, 2017 at 12:23 am

      Take a screenshot and share it in our Facebook page so that others can see what you are taking about.


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  44. Ashik says

    September 2, 2017 at 7:59 am

    is the 4g written icon with the call symbol for volte??

    Reply
    • simon says

      September 2, 2017 at 9:29 am

      Probably. In different regions, the voLTE may have different icons.

      You can share the screenshot in our Facebook page.


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  45. Mayank says

    August 25, 2017 at 5:45 am

    I have a negative sign in a circle in the top status bar. What does it depict?? How do i get rid of it??

    Reply
    • simon says

      August 25, 2017 at 5:49 am

      Do not disturb? http://gadgetguideonline.com/android/android-marshmallow-guide/how-to-use-do-not-disturb-dnd-in-android-marshmallow/

      If not, you may share the screenshot in our Facebook page so that others can see it.


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  46. Tony says

    August 3, 2017 at 2:25 am

    Extremely excellent cellphone site. I will sign-up, thank you for

    Reply
  47. Jonathan Davies says

    June 24, 2017 at 8:03 pm

    Hi – on my Moto g5 plus the notification of Bluetooth connection (of my fitness tracker) is always in the top lh corner. As the tracker is always connected I would like to get rid of the notification. Any ideas please?

    Reply
    • simon says

      June 25, 2017 at 2:33 pm

      Can you just dismiss the notification by swiping left or right?


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  48. Jerry M says

    May 3, 2017 at 5:26 pm

    There is an + sign icon with a semicircle around it in the status bar

    Reply
    • simon says

      May 3, 2017 at 11:34 pm

      Data saver in Android Nougat. You can enable or disable it in settings – data usage.


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  49. Arun says

    March 31, 2017 at 9:21 am

    i have moto g4 plus . New Voice Mail popup is showing continuously, How to stop the Popup??

    Reply
    • simon says

      March 31, 2017 at 9:53 am

      Is it really voicemail? Can you dismiss it?


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  50. Nikki says

    February 27, 2017 at 8:00 pm

    Hey! I am using moto g3 turbo. From the last few days I am not getting missed call alerts in the notification bar nor on the lock screen. I have to check my call logs to know whether I have any missed calls. How do I fix it? All the other notifications are working fine.

    Reply
    • simon says

      February 28, 2017 at 1:00 am

      Did you turn off notification on lock screen? You can choose types of notifications that are allowed on lock screen.


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  51. Matt Czyzycki says

    February 10, 2017 at 2:23 am

    A key shaped icon appears to the left of the Wi-Fi icon. What does it represent?

    Reply
    • simon says

      February 10, 2017 at 5:09 am

      Take a screenshot and share it in our Facebook page so that others can see it.


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    • Jim says

      March 16, 2017 at 4:08 pm

      How come they didn’t answer your question. I looked it up it say the phone is being monitored.

      Reply
      • simon says

        March 17, 2017 at 5:57 am

        What are you talking about?


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  52. Mouzam says

    February 3, 2017 at 1:24 pm

    my notification bar which shows battery level , new messages recieved at the top position is not functioning . I mean when I press on it .it is not working ………

    Reply
    • simon says

      February 3, 2017 at 1:53 pm

      You should swipe down from the top of the screen, not tap it.


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  53. Saran says

    January 17, 2017 at 7:47 am

    Missed call notifications on my Moto G (1st Gen) were disabled. How do I activate it?

    Reply
    • simon says

      January 17, 2017 at 9:42 am

      How did you find it’s disabled?


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  54. Dainey cheriyan says

    December 31, 2016 at 2:16 pm

    I am getting back message continuously automatically every 2 secs . It just shows and disappears.. this is happening since morning. What do I do to stop this

    Reply
    • simon says

      December 31, 2016 at 2:37 pm

      What message? Notifications?


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  55. Tayyab says

    October 10, 2016 at 6:47 pm

    auto rotate option disappeared from tool bar..i cant rotate my screen ..wat to do now..?

    Reply
  56. Tayyab says

    October 10, 2016 at 6:45 pm

    Auto rotate is disappeared in my moto g3..how to regain it..?? I searched in settings..but it is in vain..no option has found till now..i cant rotate my screen ..what to do..?

    Reply
    • simon says

      October 11, 2016 at 12:55 am

      Please read this guide https://allaboutmotog.com/where-is-the-settings-for-auto-rotate-screen-after-lollipop-update-for-moto-g-and-moto-x/


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  57. Jordin Brown says

    September 13, 2016 at 3:58 pm

    I have a small triangle outline that sometimes appears over my data bar what does that mean? I have a Moto e

    Reply
    • simon says

      September 14, 2016 at 12:36 am

      Next time, when you get it the icon, you can take a screenshot and share it in our Facebook page. Other members may give more info when seeing it.


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  58. Scott Penwell says

    September 6, 2016 at 6:48 pm

    I mistakenly dismissed my sd card notification … how do I get it back? .. or create a shortcut to it on home screen?

    Reply
    • simon says

      September 7, 2016 at 1:17 am

      Why do you need the notification? You can find all functions in settings – storage & USB.

      One way to get the notification again is to reboot the phone.

      You will also get the notification again if you unmount (eject) SD card in settings – storage & USB, them mount it again.


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  59. Siddharth says

    August 20, 2016 at 5:41 am

    how can i enable app notification on display like in Samsung mobile in moto g4 plus. Like when a new message comes then they show me on display like five messages…..in all app whatsapp facebook call message etc….plz reply asap…

    Reply
    • simon says

      August 20, 2016 at 10:42 am

      Not sure what type of display your are referring to. Notifications are always in the notification shade. Do you mean pop-out display?


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  60. Raghavendra M says

    August 12, 2016 at 4:35 am

    Hi,
    AM using MOTO G4 Plus mobile from past 2 months, I found there will be busy symbol “!” near network symbol. If it is there i cant able to access internet. once i reset SIM ON and OFF then it will work fine for another 10-15 min again same busy symbol problem. Am using Airtel 4G Plan, and network is good and am putup in Bangalore, no network problem. Please help me to solve the problem
    Thank you in advance.

    Reply
    • simon says

      August 12, 2016 at 5:11 am

      ! means internet connection is not available. You may check with your carrier whether the APN settings are correct.

      Also, you can try to turn on sync without turning on power saving to see whether it helps.


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  61. Harmandeepsingh says

    August 6, 2016 at 7:05 am

    Hi , all I need to know is that ..how I can get notified about calls while I am busy with some other call , because there is no notification about calls so there is a large problem.
    Plz help me to solve this one.

    Reply
    • simon says

      August 6, 2016 at 2:14 pm

      This depends on your carrier.

      You can open Phone app, tap the menu key (3 vertical dots, next to the mic in the search bar), tap settings– calls—additional settings. You can check whether you can turn on call waiting. If you cannot turn on, it means your carrier does not support this feature. But most carriers have this feature.


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  62. Candice Jules says

    June 16, 2016 at 7:49 pm

    Hi there, I loved my Moto Gen 3 but am tearing my hair out now. My quick settings bar is gone, my pull down notifications always say “no notifications” so I have to check every single app and now my apps and chrome tabs don’t appear anymore either. Literally, I have to backspace out of everything I’m in, back to hone screen, then open next app, which I can never shut down!
    To top it all off, my phone never rings, it always goes straight to voicemail and I’ve checked all the settings, it’s definitely set to ring, volume and tone all set and working.
    I’ve cleared up my phone so there’s plenty of space.
    Please help or this phone is going in the bin!

    Reply
    • simon says

      June 17, 2016 at 1:57 am

      Backup the phone and try a factory data reset.


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    • Deborah Lutz says

      July 20, 2016 at 8:01 pm

      I too have all these same issues, plus today my voice mail icon disappeared. Phone does not allow me to do a factory reset.

      Reply
      • simon says

        July 21, 2016 at 12:22 am

        If the factory data reset is grayed out, you can reset the phone in recovery mode.


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  63. srikanth says

    June 11, 2016 at 8:33 am

    hello,am using moto g2. Ive an issue of incoming calls n showing notifications on status bar ; updated to marshmallow 2 weeks before may be since today morning am facing this problem tell me how to resolve this??

    Reply
    • simon says

      June 11, 2016 at 9:14 am

      Does the phone ring?


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  64. harsha says

    May 9, 2016 at 10:18 am

    I am using moto g 2nd gen mobile… there is problem with my cell is all incoming call are blocked and i m not able to receive any call. plz suggest me how to unblock it, i have checked all the settings by my side. Also on home screen i m not getting any notification, recently while swiping it is showing no notification , only gets sound when there is any messages ..

    Reply
    • simon says

      May 9, 2016 at 10:59 am

      Can you make calls? What will the other party get when calling you?

      What do you get if swiping down form top of the screen (status bar)?


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      • krystal griebel says

        May 22, 2016 at 6:57 pm

        I am having the same problem as the 1st commenter. I cannot get any calls either. It goes straight to voice-mail. I can send calls out but cannot receive any.

        Reply
        • simon says

          May 23, 2016 at 12:41 am

          Check your voicemail settings with your carrier. Did you forward all calls to voicemail?


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  65. Nilesh Deshmukh says

    May 7, 2016 at 12:40 pm

    automatically not showing status bar on the top and also wats up massage and other notification is not showing.
    Please guide how to get status bar again.
    Thank you.
    – Nilesh Deshmukh

    Reply
    • simon says

      May 7, 2016 at 1:14 pm

      What happens if you swipe down from top of the screen?


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  66. Priyanka says

    March 19, 2016 at 5:55 am

    Hi.. I am using moto G3.(Marshmallow) Message notification goes off as soon as I Unlock the screen. Can you help why this is happening?

    Reply
    • simon says

      March 19, 2016 at 2:31 pm

      Do you still have it in Notification panel?


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  67. Dave says

    March 7, 2016 at 10:55 am

    I have just updated my moto g 2 nd generation to Marshmellow. I now have an icon in the top left notiifcation area, that is a solid white square. I cant figure out what it means. Any idea?

    Reply
    • simon says

      March 7, 2016 at 1:51 pm

      Take a screenshot and share it in our new facebook page.


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      • Dave says

        March 8, 2016 at 3:28 pm

        I have just posted the screen shot..thanks!

        Reply
        • simon says

          March 9, 2016 at 12:04 am

          It looks like a notification icon from third party apps. Are there any notifications in notification panel?


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  68. Roshan Kuhite says

    March 2, 2016 at 4:04 am

    phone restarted automatically after that not showing status bar on the top and also wats up massage and other notification is not showing.

    Reply
    • simon says

      March 2, 2016 at 5:30 am

      What happens after the phone is restarted?


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      • Raghavi says

        June 7, 2016 at 4:02 pm

        The phone restarted automatically after which the status bar and notifications aren’t being displayed. What should we do to resolve it?

        Reply
        • simon says

          June 8, 2016 at 12:42 am

          Are you running out internal storage?

          The problem usually only happens after an interrupted update.


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  69. shawntal says

    February 15, 2016 at 4:33 pm

    I have icons that won’t go away and my icons look over lapped like its frozen that way I restarted my phone

    Reply
    • simon says

      February 15, 2016 at 11:25 pm

      Take a screenshot and share it in our Facebook page so that others can see it.


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  70. Ronak Mehta says

    February 3, 2016 at 7:05 am

    Hi.. Suddenly all the notifications like Whatsapp, FB, etc has stopped showing on my screen. I tried to check the problem in Settings, but i am helpless. Kindly help me with the steps to resolve the same. Awaiting your reply.

    Reply
    • simon says

      February 3, 2016 at 10:36 am

      Do you mean notification on lock screen? Do you get notifications in notification panel?

      You may check whether you are in priority mode or blocking mode. You may check this guide on priority mode http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  71. Jamie Cunningham says

    January 30, 2016 at 12:25 pm

    There is a G on my status bar. When I touch it, nothing happens. What does it mean? Also my camera doesn’t work at all anymore. It says its busy. How do I fix it? Mine is a moto x.

    Reply
    • simon says

      January 30, 2016 at 2:01 pm

      For the G icon, if it’s in the left side, very likely, it’s the new Google Now notification icon. If it’s in the fight side near to signal strength, then it’s very likely GPRS data connection.

      For camera, you can try to reboot the phone to see whether it helps.


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  72. Sandeep says

    January 8, 2016 at 12:07 pm

    Hi – I have a strange issue with my Moto G3 when the flip cover is closed. The phone vibrates only once when I get a call although the ring continues. When the flip cover is open (or when I remove the flip cover), it behaves fine ..meaning, the phone vibrates continuously and also the ring tone continues when I get a call. So any idea why the phone vibrates only once when the flip cover is on?

    Reply
    • simon says

      January 8, 2016 at 1:05 pm

      This is normal if the flip cover can wake/sleep the phone.


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  73. Marcie says

    January 7, 2016 at 11:37 am

    Hello Simon, I have an icon that appeared over night. It is a white circle with a minus sign in the middle. Can you please tell me what this means?

    Also how can I copy the body of a tex message to paste it in a new message? Long touch just gives me the option to forward or delete the message.

    Reply
    • simon says

      January 7, 2016 at 1:48 pm

      the white circle with – inside is Downtime (i.e. do not disturb). You can check the settings for it in Settings–Sound & Notification –Interruptions.

      If you tap and hold the text area of the message, you should get Messages options, which include Copy text, Forward, Lock, View details and Delete. Are you using the default Messaging app?


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  74. Amit says

    December 29, 2015 at 11:10 am

    Hi Simon, I received my moto g3 yesterday. Am still exploring. Have two questions for you please
    1. My earlier Lenovo S850 had a screen lock icon on home screen. Can I have same on Moto G3? Dont want to use power button too often.
    2. On Home screen above, near the signal strenghth, I get a “H” icon, sometimes it changes to “3G” but its mostly “H”. What does it indicate?

    Regards

    Reply
    • simon says

      December 29, 2015 at 1:20 pm

      For 1, you can use some apps to instantly turn off screen without using power button. For example, you can try this one.
      2. H means HSPA, which is faster than 3G. Some carriers may refer it as 3.5G. This page has a bit more info on 3G, H, H+, 4G and LTE.


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      • Amit says

        December 29, 2015 at 1:49 pm

        Thanks Simon, a response within few hours was just terrific. My queries were answered. Also in Lenovo, I had a default call recorder, nothing of this sort in moto-g3, would you be able to suggest something?

        Reply
  75. Sreenivas says

    December 14, 2015 at 5:19 am

    I’m am using Moto G3 , I enable sim change notification over long time but i forget where this option is available, i tried many times but i did’t find. please help me how i can disable simcard change notification

    Reply
    • simon says

      December 14, 2015 at 12:23 pm

      Do you mean SIM card lock? You can change the settings in Settings–Security –Setup SIM card lock


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  76. Sarah Bruce says

    December 2, 2015 at 7:26 pm

    Thanks so much for easy to understand info on icons even a technophobe like me got it!! Sadly, I still have a no entry sign at the top of my home page, even though I followed your instructions, can you help – again, please?

    Reply
    • simon says

      December 3, 2015 at 12:47 am

      Are you in none mode? Please check this guide http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  77. Bart says

    November 30, 2015 at 11:33 pm

    Hi, I have recently bought Moto G3 and have 2 irritating issues:
    1. When I receive a new message (SMS) there comes either a sound or vibration (depending on settings), but screen doesn’t flash/turn on. So when it’s loud I don’t even see any sign of incoming message – any chance to make the screen light-up/turn on to let me know I have a new meessage?
    2. When the sound for incoming messages/calls is on, the phone doesn’t vibrate. Is there an option to enable both – sound and vibration for message/calls?

    Thank you in advance

    Reply
    • simon says

      December 1, 2015 at 1:13 am

      1. You need third party apps to light up screen when you have a notification. Are you sure you need this?
      2. Notification tone and vibrate settings are independent once notification is on. You can turn both on.
      3. For calls, Vibrate when ringing is under settings- sound and notification.


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      • Bart says

        December 7, 2015 at 11:08 pm

        Thanks Simon for your reply – all works 95% as I was expecting…
        Screen notification comes up, just the screen doesn’t seem to light up as much as I would like, but as long as I have 3 ways of notification (sound+vibration+screen showing “some” notification) – all is fine.

        Thanks again

        Reply
        • simon says

          December 8, 2015 at 1:05 am

          Thank you for the update. Enjoy the phone.


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  78. Lipika Behera says

    November 30, 2015 at 6:27 pm

    I have moto g3…. but i facing problem when i run ussd code in background , horizontal line appears & then disappears…. plz anyone can tell me is this display problem?…..what should i do to fix it…

    Reply
    • simon says

      December 1, 2015 at 1:06 am

      Did you actually having any display problems? One symptom doesn’t mean a disease.


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      • Lipika Behera says

        December 4, 2015 at 3:28 am

        I am not facing any other display problem…. other then the mentioned one…..as I have replacement options, so I m little concerned …..

        Reply
        • simon says

          December 4, 2015 at 5:19 am

          Not sure. Why do you run it in background?


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  79. dhuff says

    October 29, 2015 at 6:21 pm

    With my new Moto G (2015), when I try to connect to a non-password protected guest wifi network that has one of those web portal pages where you have to read some sort of acceptable use policy and click , it always overlays the page with a large padlock inside a red “slashed” circle. If I hit the back button, I briefly see the page I want, but then this image immediately pops back up so fast I can’t click the OK button and get connected. How can I get it to stop doing this so I can get past the portal and connect ?

    Reply
    • simon says

      October 30, 2015 at 12:53 am

      Not sure what exactly happened. Very likely it’s a pop-up from there browser due to the old scripts used by the IT.

      you can try to install another browser, e.g., Firefox and try this new browser.


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  80. Evan says

    September 27, 2015 at 7:24 pm

    On my moto g 3, the “check your back cover” notification won’t go away. Why?

    Reply
    • simon says

      September 27, 2015 at 11:47 pm

      Power off, wait a minute, then power on.


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  81. Francis says

    September 14, 2015 at 9:01 pm

    I can see one notification cross bar over circle . could any one help me out to know what’s it

    Reply
    • simon says

      September 15, 2015 at 12:41 am

      Take a screenshot and share it so that others can see it.


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      • Rpb says

        September 16, 2015 at 2:05 pm

        I have the use symbol. Any idea what it means

        Reply
        • simon says

          September 17, 2015 at 12:23 am

          Take a screenshot, save it to Google drive, then share it so that others can have a look.


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        • Kris says

          September 26, 2015 at 4:57 pm

          I think it has something to do with the back-up for google pict.

    • richard says

      September 15, 2015 at 4:20 pm

      I’ve got that also. o idea what it means.

      Reply
    • Eugene says

      September 26, 2015 at 1:52 pm

      I had the same notification on my phone. A circle with a diagonal bar, like a “No entry” sign. I had inadvertently set the phone to have no interruptions, and I guess you would use that feature if you were in a theatre or in a meeting etc. The phone stays on, but no notification tone or vibrate comes on for as long as you have the “no interruptions” feature on. If you drag the screen down from the top, you can turn that feature off. No idea how I turned it on. Hope this helps

      Reply
      • simon says

        September 27, 2015 at 2:00 am

        You may check this guide for detailed explanation: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  82. Md Azam says

    September 14, 2015 at 12:54 pm

    Hi, I have bought MotoG3 recently. I am not finding method to set pulse notification(which was visible for selection in MotoG2) so that I get white/Red light only when any message comes (WhatsApp or SMS). Please help how to set. I am not interested to get sound notification in these cases.

    Reply
    • simon says

      September 14, 2015 at 1:52 pm

      Moto G 2015 does not have LED light.


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  83. Jesse says

    September 12, 2015 at 4:34 pm

    I updated my moto g 2nd gen with the stagefright patch and now I’m getting exclamation sign “!” on my WiFi and cellular network nothing I do works and this never happen before started when I did the update

    Reply
    • simon says

      September 13, 2015 at 2:10 am

      Which update? did you get the update from Motorola? There are no known problems in recent Moto G2 updates.

      Did you try to clear cache after the update?


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      • Ife Osuoha says

        September 22, 2015 at 11:40 am

        I also have this problem this was the 5.0.2 update from Google

        Reply
  84. abhi doshi says

    September 3, 2015 at 8:39 am

    I have bought moto g3 isthere any way to bring mobile data on-off icon in quick setting… it is the most used thing now a days

    Reply
    • simon says

      September 3, 2015 at 11:47 am

      The mobile data setting is already in the quick settings. You may refer to this guide


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      Reply
  85. Surabhi says

    August 25, 2015 at 6:29 am

    Wat do u mean by notification of block other den network area

    Reply
    • Olivia says

      September 2, 2015 at 4:27 am

      I am wondering what the prohibition symbol and the key in the top right of my moto gb2nd gen mean.

      Reply
  86. matthew mulvaney says

    August 20, 2015 at 8:03 am

    Is it possible please to continuously show the date on the homescreen of my moto g 3 gen phone ?

    Reply
    • simon says

      August 20, 2015 at 10:19 am

      What do you mean continuously? You can always use an widget to show the date and time.


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      Reply
    • Pallavi says

      August 23, 2015 at 6:12 pm

      Hi Simon,

      Its just one day after I purchase moto g 3, and in notification bar the icons are overlapping, i’ve restarted the phone also tried safe mode but the same is still there…pls suggest what to do regarding the overlapping of the icons

      Reply
      • simon says

        August 24, 2015 at 12:09 am

        This is a known problem for a few dual SIM models. Wait for the update.


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        Reply
        • Carolin says

          November 29, 2015 at 8:44 pm

          Hello, i have the same problem, maybe since a month. on my home screen the shortcut icons are shown, overlapped by the current notifications. I already tried everything, no change. only when i am using any app, the right notifications are shown. What can I do to delete the shortcut icons in the background? Thanks!

        • simon says

          November 30, 2015 at 12:36 am

          Would you please elaborate? It seems I cannot get what the problem is. You may take a screenshot and share the screenshot so that we can see what the problem is.


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  87. Arpita says

    August 18, 2015 at 1:55 am

    No

    Reply
    • simon says

      August 18, 2015 at 5:33 am

      If nothing shows on lock screen when phone is being charged, you need try it on safe mode. https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-moto-g-safe-mode-applies-to-moto-x-and-moto-e-safe-mode-as-well/


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  88. Arpita says

    August 17, 2015 at 12:25 pm

    I have recently bought moto g 3.The battery notifications are not shown.Previusly it was showing that battery is ‘fully charged.unplug’ or when i plugged it it showed in notificaion that ‘phone is charging’.But somehow its not giving any battery related notifications now,even when the phone is fully charged.please help!

    Reply
    • simon says

      August 18, 2015 at 12:41 am

      When the phone is being charged, do you have the message telling you it is being charged and how long it will take?


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  89. Pallavi says

    August 10, 2015 at 4:05 am

    I have purchased moto g3 recently. I observed one issue with alarm and internet network icons. If I have set any alarm, these both icons overlap.

    Reply
    • simon says

      August 10, 2015 at 1:54 pm

      I checked on my device. There is no issue. Did you try to reboot the phone to see whether the icons are still overlapping?


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      • sean says

        August 14, 2015 at 6:28 am

        Hi , both the my wi fi and phone signal are white and not blue ? Can you tell me why

        Reply
        • simon says

          August 14, 2015 at 10:33 am

          Do you have problems to access internet or make phone calls?


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  90. Sanjai Vashist says

    August 4, 2015 at 10:11 am

    Hi Simon,
    Please help me with this one……
    While travelling or when the phone is in my pocket I lock the screen using a PIN. Then, once home or in the office I unlock it and use the option NONE.
    However, of late the NONE option is missing and I see the SWIPE mode on the top of the list…….I am comfortable with NONE.
    How do I get that back?

    Reply
    • simon says

      August 4, 2015 at 12:56 pm

      If you install any security software, remove them.

      Is it grayed out? Normally, None and Swipe are in the same category. If one is grayed, the other should also be grayed out.

      can you tap Settings–Security–clear credentials? Then try again.


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  91. thurai says

    August 4, 2015 at 7:04 am

    (Moto G 3rd Gen) Hi! In my signal bar I am getting and exclamation mark there both sim not working mobile data

    Reply
    • simon says

      August 4, 2015 at 10:06 am

      The exclamation mark means no internet connection or slow/unstable internet connection.

      Is mobile data enabled on the sim card? Did you enable mobile data on the phone and assign a card for mobile data?

      Anyway, you can remove one card and test whether it works with one sim card.


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      Reply
      • shanky says

        August 14, 2015 at 4:26 pm

        i also face exclamation mark even when my data connection is off.

        Reply
        • simon says

          August 15, 2015 at 2:00 am

          This is exactly the meaning of the exclamation mark.


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  92. Dianne Williams says

    July 29, 2015 at 3:19 pm

    We have two Moto G Ext phones. We are seeing an exclamation point next to both the signal strength and wifi status icons. I see above this is indicating a problem with the phone, but is that different if it is associated with these icons? We can turn the phone off and then on to clear the exclamation points, but then they just come back again. What do you suggest? Thank you.

    Reply
    • simon says

      July 30, 2015 at 12:17 am

      The exclamation mark just reminds you the network is enabled, but there is no outgoing connection or the connection quality is not good. Of course, the phone can be wrong in some cases.

      Do you have any issues with the phone?


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      • Dianne Williams says

        July 30, 2015 at 4:47 am

        Thank you. I suspected that was the case. We just switched from Samsung to Moto G Ext, so we are still learning the phones. So far so good. Thanks.

        Reply
      • Debbie says

        July 15, 2016 at 1:48 am

        My moto g 2nd gen had the triangle icon showing…I know that means there is a problem with my phone but how do I fix this? Thanks in advance for help with this issue.

        Reply
        • simon says

          July 15, 2016 at 5:24 am

          What kind of triangle? You may take a screenshot and share it on Facebook page so that others can see it.


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  93. emkay says

    July 27, 2015 at 6:36 am

    Reason:
    1. Probably you are using moto g with lollipop (Android 5.0)
    2. Your star Icon is Displyed in top notification area due to (mistakenly) selection of PRIORITY option

    Steps to remove (get rid of) it:

    – Press your volume key (up or down)
    – You can notice 3 text’s “NONE PRIORITY ALL”
    Solution: CHange it to ALL (Star Icon from notification area shall disappeare)

    Reply
    • Texsputin says

      September 5, 2015 at 11:10 pm

      Thanks! I have been trying to figure out why the ‘star’ icon suddenly appeared.

      Reply
  94. Suren T says

    July 19, 2015 at 7:52 am

    I can’t attend my calls because the icon is not coming when the call comes , can you please tell me which notification should I on . (MOTO E 2G 4g)

    Reply
    • simon says

      July 19, 2015 at 10:22 am

      I don’t think you can turn off the phone notification. Did you try it in safe mode?


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  95. rahul says

    July 13, 2015 at 10:02 am

    One star icon is appearing on my screen ,placed next to mobile signal strength icon.No idea from where it is coming,I have seen since yesterday.

    Reply
    • simon says

      July 13, 2015 at 10:24 am

      It’s very likely the Priority mode. Please read this guide on notification and interruptions in android lollipop http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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    • manju hubli says

      July 14, 2015 at 12:40 pm

      goto motorola assist ,check there
      u might have set up sleeping for some duration or meeting or driving etc
      turn off those ,then u wont get that star mark

      Reply
  96. rakshitha says

    July 10, 2015 at 2:56 pm

    Hi,
    In my moto g2 phone, I’m not getting messgae notification in the status bar and when I’m playing music also It won’t be displayed in the status bar. Please help me asap

    Reply
    • simon says

      July 11, 2015 at 3:50 am

      Did you turn off notifications for them?


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      • rakshitha says

        July 11, 2015 at 4:07 am

        Im not sure, but how to turn it on?

        Reply
        • simon says

          July 11, 2015 at 1:45 pm

          1. Settings–sound & notification–app notifications. Make sure Messaging and Google play music are NOT blocked.
          2. Inside Messaging app, tap menu key (3 dots in top right)–Settings, make sure Notification is checked.

          For more info on new notifications, priority mode and downtime in Lollipop, please check this guide.


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  97. sshetty says

    July 10, 2015 at 9:32 am

    In my moto g 2nd gen, whole message contents appear in screen.. Plz help me with this.. When someone uses my mobile they can see the entire content of message.. I want to see the notification of message but not the entire content of message..

    Reply
    • simon says

      July 10, 2015 at 1:56 pm

      If you don’t trust the people, you should not share your phone with him.

      You can turn off message in lock screen in Settings-Sound &notification –When device is locked. Once the phone is unlocked, it means you are using the phone.

      You can also create guest user or add other users if you want to share the phone, but you need hide your contents. Anyway, you should share the phone with person you trust.


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  98. Shanker says

    June 29, 2015 at 1:48 pm

    Hi simon i am using moto g 2nd gen..Please help me how to enable all notification mails

    Reply
    • simon says

      June 30, 2015 at 12:23 am

      Notification for emails? You can enable notifications for each account inside email app or Gmail app. Did you get any problems to enable notifications on email app or Gmail app?


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  99. Shanker says

    June 29, 2015 at 1:43 pm

    simon how to enable all notification mails

    Reply
  100. Adarsh Goel says

    June 28, 2015 at 11:52 am

    Hi Simon! A blocking sign is appearing in the notification bar of my Moto G. How to remove it?

    Reply
    • simon says

      June 28, 2015 at 12:36 pm

      Did you turn on Downtime or None mode as detailed in this guide: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  101. Sally says

    June 26, 2015 at 1:41 pm

    I changed my notification setting and now I don’t have any icons and can’t find settings. Please advise

    Reply
    • simon says

      June 27, 2015 at 3:03 am

      Please follow this guide to setup notifications: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  102. Natange says

    June 15, 2015 at 4:12 pm

    my moto g is not turning on and wen pluged in a solid led is the top left corner is on not to say that it is dead like usual what does this mean?

    Reply
    • simon says

      June 15, 2015 at 10:17 pm

      If Moto G doesn’t respond to power button, you can press and hold volume up button, without releasing volume up button, press and hold power button.


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  103. Nitin Bansal says

    June 10, 2015 at 7:27 am

    is there any meaning of contact colour icon or is it random ???

    Reply
    • simon says

      June 10, 2015 at 1:44 pm

      In Contacts app?


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  104. rathnakar says

    June 8, 2015 at 4:43 pm

    Hi Moto G 1st Gen recently which is upgraded to Lollipop.. There is a new Star icon next to Network & battery bar.. What is this new icon… Could you please help me &

    Reply
    • simon says

      June 9, 2015 at 12:32 am

      It’s priority mode in lollipop. Please read this guide on the new notification and interruption system http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  105. Ali says

    June 7, 2015 at 10:03 am

    Hi.
    Sir how can add autorated screen shortcut on notification bar in moto G 2nd. Gen.

    Reply
    • simon says

      June 7, 2015 at 12:06 pm

      Please read this guide on enable screen rotation and get it in quick settings.


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  106. marnie says

    June 1, 2015 at 1:37 pm

    Simon… just bought my Moto G a few days ago.. a new icon on top left side – suitcase with a check mark inside… not sure what that is for. The one for Google Play store is the suitcase with an Arrow… not sure what the check mark means … Thanks,

    Reply
    • simon says

      June 2, 2015 at 1:07 am

      Updated apps. There should be corresponding notification messages.


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  107. S Sivakumar says

    May 31, 2015 at 4:40 am

    In my Moto G first gen i am not getting SMS incoming sign and sound. Can u please help me Sr.Simion?

    Reply
    • simon says

      May 31, 2015 at 12:38 pm

      Do you get notifications from other apps? Did you turn off notification for messages?

      Inside messaging app, tap menu key (3 vertical dots), then tap settings. Make sure notification is checked and the sound is valid.

      Also in Settings–Apps–All–Messaging, make sure Show notifications is checked.


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      • S Sivakumar says

        June 2, 2015 at 7:21 am

        thanks Mr.Simon. its wkg now.

        Reply
  108. guri says

    May 31, 2015 at 1:09 am

    i always see NO SIM card – not sure how can i fix it ? i read on some blogs it is moto g issue which keep failing on change of SIM…i generally use prepaid service and change sim card too often for work…will moto g cover this under its warranty – i just bought it last yr around march/april 2014 from motorola.

    Reply
    • simon says

      May 31, 2015 at 1:53 am

      You should turn off Moto G, wait a few mins, then turn on the phone. In this way, the new SIM card can be detected.

      The no SIM card error actually is mainly caused by the connector. You need insert the SIM card tightly. Also, do not trim the SIM card yourself; try to get an official Micro SIM card.


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  109. Sree says

    May 28, 2015 at 5:22 pm

    Trusted Voice function is not getting on in SMART LOCK in my MOTO G.
    How to fix it.

    Reply
    • simon says

      May 29, 2015 at 12:13 pm

      You need enable OK Google on all screens in Google Settings oe follow the tap in trusted voices. This requires you to speak OK Google a few times to get your voice recognized.


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  110. Kim says

    May 26, 2015 at 12:21 am

    All my text has decide to move to the right so it is all alligned to the right. How do I get this back to the left? When I view it it is on the left when I send it moves to the right.
    ALSO all my messages are grey in my inbox so there is no differentiation between my messages and those coming in. On all my other phones there are two different colours. It is the same on my husbands phone also. Feeling a bit disappointed.

    Reply
  111. ClaraSusan says

    May 22, 2015 at 4:48 pm

    I have an android Moto G. I want to download my videos for edit and email. How do I do this? I am so frustrated. Thank you for any help you can give!

    Reply
    • simon says

      May 23, 2015 at 8:57 am

      Where do you want to download from? and to where?

      If from phone to PC, you can connect the phone to the PC with a USB cable, then copy them directly between PC and the phone.https://allaboutmotog.com/moto-g-how-to-guide/how-to-connect-moto-g-with-pc-through-usb-cable-for-moto-e-and-moto-x-as-well/


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  112. suraj patil says

    May 7, 2015 at 5:58 pm

    How to change moto g2 message icon like nexcus 6 or moto x

    Reply
    • simon says

      May 7, 2015 at 11:53 pm

      The messaging icons in Moto G are identical to that in Moto X. I am not sure what difference you are referring to.


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    • Dave says

      May 8, 2015 at 2:46 am

      How do I enable the voice message notification icon? thank you

      Reply
      • simon says

        May 8, 2015 at 5:48 am

        The voicemail notification icon should show only when you get a new voicemail. It’s actually controlled by your carrier as voicemail box is located in your carrier’s server, not on your phone.


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  113. David Hammond says

    May 7, 2015 at 12:39 am

    Is there a site like this for other questions? My message notification sound keeps going off but there are no messages

    Reply
  114. Reyaz ahamed says

    May 6, 2015 at 2:44 pm

    As i Unlock my pattern and a Red Box is appearing and whenever i entered in any of the application a red box is appering. That red box is around my screen

    Reply
    • simon says

      May 7, 2015 at 12:22 am

      Where is the red box located? Did you turn on any developer options?


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      • Reyaz ahamed says

        May 7, 2015 at 11:20 am

        Yes I switch on developer options, that is USB debugging to display my mobile screen in PC. Now i switched off that. Now the Red box is not appearing. Thanks a lot friend. Really Your service is amazing. Good Job.

        Reply
      • Reyaz ahamed says

        May 7, 2015 at 11:26 am

        Dear Simon, If i switched off developer option, it wil again automatically switch on.

        Reply
        • simon says

          May 7, 2015 at 2:11 pm

          I don’t think it will be automatically on if you turn if off.

          You should turn off developer option (instead of individual item) after using.


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  115. Rajesh Chandra K says

    May 6, 2015 at 4:52 am

    I have a problem with moto g. I have upgraded my moto g to lollipop and it work fine for 3months . Recently there was a star symbol suddenly appeared on my phone and I have browsed and found out that it was set to priority mode and I changed it. But after the star symbol has gone(I mean after removing priority interruption) now no msg alert no missed call alert no notification alert is showing. There is only some sound if there is notification or msg or Whatsapp msg. I need to go through recent calls, msgs and whatsapp to check for any new alerts. Pls provide me solution to this problem. Thanks in advance

    Reply
    • simon says

      May 6, 2015 at 10:21 am

      You probably changed more than what you thought.

      Is it in All mode now? Did you enable downtime settings ?


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  116. Harry says

    May 5, 2015 at 9:19 pm

    Since updating to Android 5.0.2 I get an exclamation mark next to wifi and signal notifications which disappears when I power off/on. This did not happen prior to the upgrade.

    Reply
    • simon says

      May 6, 2015 at 12:34 am

      The exclamation mark next to signal strength indicates mobile data is disabled or not available.

      The exclamation mark next to wifi icon indicates the internet connection is not stable or not available. But you can ignore it if you can access internet.


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  117. Kelly Bushell says

    May 1, 2015 at 4:04 pm

    On my moto g, I get app notifications that appear on the lock screen, they only display half the message and as soon as I click on the message it takes me to the app itself and I never get to read the message. How do I open these notifications?

    Reply
    • simon says

      May 2, 2015 at 1:58 am

      it depends on the app. Some apps does not keep notifications inside the app.

      You can unlock the phone, and read the notification in notification panel.


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  118. viren says

    May 1, 2015 at 1:30 pm

    i got ! symbol at network place, & ca ot access my interet

    Reply
    • simon says

      May 2, 2015 at 1:57 am

      ! next to the signal indicate mobile data is disabled. You need enable it.


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  119. Linda says

    April 22, 2015 at 9:01 pm

    i have a strange looking icon on top right hand – like 2 letter C mirrored with a circle with forward slash inside it and a plus sign beside it – looks like! as its damn small!! Please advise

    Reply
    • simon says

      April 22, 2015 at 10:33 pm

      please take a screenshot and share with the community. it’s hard to imagine.


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  120. Dushyant says

    April 16, 2015 at 11:33 am

    I have a notification icon like a star. What do it mean?

    Reply
    • simon says

      April 16, 2015 at 1:27 pm

      It is very likely the priority mode. Please read this guide on detailed explanation of the new notification and interruption system in Android lollipop: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  121. raj says

    April 14, 2015 at 5:58 pm

    i got blocked symbol at notification

    Reply
    • simon says

      April 15, 2015 at 12:48 am

      It’s probably the none mode. Please check this guide http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  122. Lyndz says

    April 11, 2015 at 2:45 am

    WiFi icon is completely lit up…. But the mobile network icon is all gray and there’s a small triangle above it. ?? What does it mean?

    Reply
    • simon says

      April 11, 2015 at 4:17 am

      If the WiFi icon lights up, it means data are being transmitted through WiFi network now.

      The triangle over the network strength icon usually means some network coverage issues. You may check the network status in Settings–About the phone — Status.


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  123. Shaikh says

    March 31, 2015 at 4:53 am

    Dear Sir, I have query about notification on app for eg. when msgs comes that msgs number notification reflects on that app only… means if whatsapp msg comes like 45 then same 45 (figure) reflects on whatsapp icon only but in my moto g2 its not showing pls assit how to activate this…

    Reply
    • simon says

      March 31, 2015 at 12:07 pm

      Displaying the count of unread messages (number badge), or unread notifications in the app drawer or home screen is a feature of Android skin. Unfortunately, this feature is not available in vanilla Android, such as Nexus devices or Moto devices.

      You may try some apps to display the number for you on the home screen


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      • shaikh says

        April 1, 2015 at 6:58 am

        HI simon thanks for ur reply… But i wanted to tell you that when first time have switch on moto g2 that time i was getting that indication about the unread msgs of sms & whatsapp as well as miscall indication at calling icon.. but after few days its gone away…. pls advice the app name which can solve my problem….

        Reply
        • simon says

          April 1, 2015 at 9:53 am

          Really? in my impression, the number badge feature is not available in Nexus or moto devices. I don’t think there are any settings for this.


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  124. kunal says

    March 30, 2015 at 7:44 pm

    notification arrive on the screen even while playing games to which sometimes i accidently click and im out of tge game… 5.0.2 update has frustrated me too much… phone freezes n slows even after factory resetting and cache partition wipe in recovery

    Reply
    • simon says

      March 31, 2015 at 12:18 am

      For the slowness,it could be caused by some apps you installed. You can test it on safe mode.

      For notifications, you can change to priority mode. Please read this guide http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  125. Will says

    March 27, 2015 at 10:37 pm

    Prior to the Lollypop upgrade on my Moto G 2nd, I always had a H+ icon for my cellular connection. Since the upgrade, it is always just H. However, when I go into settings under “About phone” and then “Status” and then “Cellular network type”, it says HSPA+. In fact, it changes. When I do not have a cellular connection, it says HSPA in the settings. When I do have a cellular connection, it says HSPA+ in the settings. Which is correct, the icon which says H or the settings which say HSPA+..

    Reply
    • simon says

      March 28, 2015 at 1:48 am

      Mobile data connection type depends on the signal strength and available channels. The system will automatically determine the optimal connection type. Lollipop is generally smarter to establish the most reliable connection.

      When mobile data is disabled, the network type usually is shown as HSDPA.


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      • Will says

        March 28, 2015 at 10:16 am

        I fully understand that mobile data connection type depends on signal strength. My question is when I do have a mobile data connection and the settings say HSPA(H)+ and the icon says H, which do I rely on? The HSPA+ or the H? Before the upgrade, the icon and the setting were always the same and I always had a H+ icon when I had a HSPA+ setting and vice versa. The H icon is also very tiny now compared to the old icon.
        Also, on my Moto G 2nd cell phone, when mobile data is disabled, the network type is always shown as HSPA, not HSDPA.

        Reply
        • simon says

          March 28, 2015 at 11:35 am

          Did you do a speed test?


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        • Will says

          March 28, 2015 at 1:00 pm

          I do not know how to do a speed test on my Moto G 2nd cell phone? How do I do that?

        • simon says

          March 28, 2015 at 2:14 pm

          You may try this app: https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest&hl=en


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        • Will says

          March 28, 2015 at 7:03 pm

          Thank you. I will try to do a speed test, although I am not certain that I know what speed is H and what is H+.

          However, I would still like to know, when you have a data connection, and one part of your Moto G 2nd is telling your speed is HSPA+ (the cellular network type) and another part of the phone (the icon) is telling you your speed is H, or vice versa, which should the user rely on as being true.
          Remember the disparity has only existed since the lollypop upgrade, before the upgrade they were always absolutely consistent!

        • simon says

          March 29, 2015 at 2:11 am

          To be precisely, the icon indicates the connection type, not network type. Technically, you can still get HSPA connection on a HSPA+ network.

          Anyway, normally they should be consistent.

          For the speed, HSPA+ should be faster.


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  126. Sarabjeet Singh says

    March 26, 2015 at 3:32 pm

    Hey.. I have Updated my MOTO G 2nd Gen to the Lollipop android version. There is ! mark after the signal strength indicator. Can you please guide me to know about it? And also sometimes Both of my sims gets off and i m unable to attend calls. It starts working on being restarted. Can u please help..?

    Reply
    • simon says

      March 27, 2015 at 1:24 am

      ! next to the signal strength icon indicates either mobile data is disabled or not stable. Anyway, the icon indicates some mobile data connection problems.

      For the phone calls, first, you may try to make sure the SIM card is inserted tightly. Then, you may try to clear cache partition (https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/).


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  127. Frank Riley says

    March 25, 2015 at 4:59 pm

    I just bought a brand new phone and today the settings icon is gone! Where can I find it to disable the talk back feature. Please help! It only shows one screen of icons and will not swipe to right or left.

    Reply
    • simon says

      March 26, 2015 at 12:11 am

      Which icon? For settings, you can always access them from all apps (3 dots in a circle)–Settings.

      Talkback is under Settings–accessibility-talkback.

      For home screens, you can always add more by yourself.


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  128. om says

    March 23, 2015 at 3:28 pm

    hi my moto g(1st gen) could not connect internet both connections showing exclamatory mark in front of them but i m able to receive call and even i can call. i tried swapping the slots of sim cards and rebooted many times, still cant access internet from both sim cards help me plzzz thank u in advance

    Reply
    • simon says

      March 23, 2015 at 10:36 pm

      Did you disable mobile data? Or is your phone company enabled mobile data for your sim card?

      You can try to use one sim card only to see whether you have the same problem.


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      • kavi says

        April 9, 2015 at 4:25 pm

        Hi team,

        Here i m able to see a white colour block symbol in the home screen near the mobile notifications in the top right corner…. please let me know how to resolve the issue

        Reply
        • simon says

          April 10, 2015 at 12:23 am

          Would you please take a screenshot,saved to your Google drive, then share it with the community.


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  129. Sagar Patil says

    March 22, 2015 at 3:31 pm

    I have got icon of star just beside the sim icon and after that phone does not ring or vibrate for imcoming calls. I have checked all the settings and are fine

    Reply
    • simon says

      March 22, 2015 at 10:33 pm

      The star icon is priority mode in lollipop. Please check this guide on the new notification and interruption system in android lollipop http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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      Reply
  130. Richard says

    March 18, 2015 at 2:23 am

    I have an icon shaped as a pyramid made up of triangles with the middle bottom triangle missing

    Reply
    • simon says

      March 18, 2015 at 1:33 pm

      Motorola Assist? https://allaboutmotog.com/how-to-use-motorola-assist-on-moto-g/


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  131. Ajay Kumar says

    March 17, 2015 at 9:23 am

    Hi, I was unable to use my internet, I have updated my moto G to lollipop a month ago. Recently I am getting a star(*) symbol beside my network. Though my mobile data is ON I cant see my data symbol like E or H+. I was unable to access the internet now and also my mobile was not vibrating though it is in vibrating mode. Please help me out of this.

    Thanks in advance.

    Reply
    • simon says

      March 17, 2015 at 10:09 am

      Did you check the apn settings for your mobile data? You may also check Settings–about phone-status.

      Is the star a separate icon? If is, it is priority mode in Moto G. Please check this guide on priority mode and other new notification features in Lollipop: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  132. CurlyReader says

    March 16, 2015 at 4:47 am

    I can see two triangle signs marked 1 and 2 on the right side of the screen. Since this has appeared, I have not been make, receive calls or messages! What do I do!!??

    Reply
    • simon says

      March 16, 2015 at 5:33 am

      It means there are some network problems. Did you get any notifications?

      You may power off the phone, make sure the sim cards are inserted tightly, then power on the phone.


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  133. India says

    March 14, 2015 at 2:18 am

    Hi
    Every time I send a msg I get a msg box with a ! symbol in my upper left corner. And it says msg not sent but it did send and I can not get rid of it. Please help!

    Reply
    • simon says

      March 14, 2015 at 3:00 am

      Can you confirm the message is received the recipient?


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      Reply
      • India says

        March 14, 2015 at 3:26 am

        Yes they reply back every time

        Reply
        • simon says

          March 14, 2015 at 1:19 pm

          Not sure. If you are using the default messaging app, open it. Tap the menu key (3 vertical dots) in top right, tap settings, uncheck delivery reports under sms.


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  134. Anand says

    March 10, 2015 at 4:33 pm

    My Moto G shows a Star Icon on the right hand side of the display screen and since it has appeared my Phone has become silent and it does not ring when I receive a call… Its very frustrating I am missing all calls .

    Reply
    • simon says

      March 11, 2015 at 12:15 am

      It is priority mode in android lollipop. You apparently updated the moto g to lollipop. Please check this guide on how to manage notifications and interruptions in android lollipop http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  135. Ray says

    March 9, 2015 at 3:33 pm

    I have a feature of sending an e-mail message (.wav) of a voice mail left on my house phone. My MotoG will advise me that a message has been sent. I log onto my e-mail and try to download the message, but my MotoG will not let me download the message unless I am connected to WiFi . Do you know of any setting that will let me download the message?

    Reply
    • simon says

      March 10, 2015 at 12:26 am

      Tap and hold the attachment, what do you get?


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      • Ray says

        March 10, 2015 at 4:13 pm

        I tap the attachment once and it says ‘fetching attachment’. It tries to download the attachment, but it always stays at 0%. Tapping and than holding the attachment just turns the download ON and then OFF, ie nothing happens. When I turn on WiFi the attachment used to downlad, but that does not seem to be the case anymore since I upgraded the operating system almost two weeks ago.

        Reply
        • simon says

          March 11, 2015 at 12:18 am

          You may try to clear the cache partition, then try again. Please follow this guide to clear cache partition https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/


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  136. abddi says

    March 8, 2015 at 12:08 pm

    I don’t find the E sign when I enable mobile data. Why I can’t find it now?

    Reply
    • simon says

      March 8, 2015 at 2:14 pm

      Do you have mobile date in your plan? what symbols dis you get?


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  137. Arumuga says

    March 6, 2015 at 5:27 am

    Hi ! I have BSNL data connection and all of sudden I coudlnt access Internet. Sometimes it shows H , but even during that time also, i couldnt access internet. Chrome and apps are not working. It works fine in Wifi mode.

    Reply
    • simon says

      March 6, 2015 at 10:04 am

      You need check worth the phone company. Sometimes, it could be due to temporal network problems with the phone company.

      You can try to reboot the phone and check the apn settings with the phone company.


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  138. Vishakha Moghe says

    March 4, 2015 at 10:51 am

    Ever since I got a lollipop update for my Moto G(1st gen), my notification light has stopped working. I downloaded the light widget and tried to make it work by placing on the main screen but failed at it. What seems to be the problem?

    Reply
    • simon says

      March 4, 2015 at 12:35 pm

      You may try to clear the cache partition and try again. https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/


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  139. deepak says

    March 3, 2015 at 3:00 pm

    I’m getting star symbol at the top . I need to get rid of it. Please help me.

    Reply
    • simon says

      March 4, 2015 at 12:17 am

      It’s priority mode in android lollipop. Please read this guide on the new notification and interruption system in lollipop http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  140. sumit says

    February 24, 2015 at 11:38 am

    In my notifications star icon is coming …please tell Dis icon is wat for?…
    Need help ASAP
    Thanx…

    Reply
    • simon says

      February 24, 2015 at 12:35 pm

      The star icon is new in Android Lollipop. It indicates you are now in priority mode. For more details on notification and interruptions, please read this guide: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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      Reply
      • patrick says

        February 27, 2015 at 10:59 am

        How do I cancel android lollipop find it to complicated

        Reply
        • simon says

          February 27, 2015 at 12:00 pm

          What do you want to cancel? Once updated, you cannot roll back by yourself. You can check with local service center to see whether they can do it for you.

          Android Lollipop is not so complicated. I think it should take less than one week for you to get used to it.


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  141. keerthana says

    February 23, 2015 at 1:23 pm

    Need Toggle for mobile data at the the notification bar

    Reply
    • simon says

      February 23, 2015 at 1:55 pm

      If you updated to Android Lollipop, it will be easier to toggle it on/off in quick settings (still need one tap).


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  142. Nimisha says

    February 23, 2015 at 4:43 am

    Network Signals icon in my Moto G (G1) is in orange colour and though net is connected it always shows “no connection”. Please help.

    Reply
    • simon says

      February 23, 2015 at 11:57 am

      No connection could mean some problems with internet connection. Orange color just means connection to the APN. Did you check with your phone company whether you have the internet access.


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  143. Carrie says

    February 19, 2015 at 9:00 pm

    I all of a sudden have a red triangle with an exclamation point in if after sending a text. Just started happening on the 17th of Feb. What is going on?

    Reply
    • simon says

      February 20, 2015 at 2:26 am

      Does a reboot help?


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      • Peter Knox says

        February 24, 2015 at 11:57 am

        I have a red triangle with a white exclamation mark next to one of my recipients in the messaging contacts list. A reboot did not help. What is it telling me, do you suppose?

        Reply
        • simon says

          February 24, 2015 at 12:38 pm

          It means you cannot send message to this contact or there are some unsent messages to this this contact.

          You may check the contact details.


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  144. Paulnick says

    February 17, 2015 at 4:30 pm

    I am using giffgaff. Sometimes the icon showing signal strength is white and sometimes it is orange. What do these colours mean please?

    Reply
    • simon says

      February 18, 2015 at 1:06 am

      Orange usually means it is in use.


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  145. Mohit says

    February 13, 2015 at 7:18 pm

    My phone show a star on the top of notification bar, what is the mining of that…???

    Reply
    • simon says

      February 14, 2015 at 1:53 am

      It is priority interruption mode in Android Lollipop. Please read this guide: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  146. Aparajhitha Sudarsan says

    February 9, 2015 at 3:18 pm

    A circle with a diagonal line appears in the notif bar. i have checked all connections. they seem fine. my wifi symbol also shows an exclamation mark, which i understand indicated weak wifi signal. but the circle is the problem. i dont know what that means. i had recently updated to lollipop.
    Help ASAP.
    Thank you..

    Reply
    • simon says

      February 9, 2015 at 10:38 pm

      It sounds like None mode for notification. You may check this guide http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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      • Aparajhitha Sudarsan says

        February 10, 2015 at 11:17 am

        Thanks. That worked. 🙂

        Reply
  147. nitesh says

    February 2, 2015 at 6:24 pm

    Suddenly a star symbol appeared at the too of my moto g 2 and gen phone….. I be tried to remove or fi d bout this but in vain. Suggest me on this.

    Reply
    • simon says

      February 2, 2015 at 10:31 pm

      It is very likely the Priority notification and interruption mode in android lollipop. Please read this guide http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  148. parth says

    January 31, 2015 at 4:32 pm

    I am using Moto g 2nd Generation from last 2 weeks..in the bar near netwrok signal a star marking is coming from morning… Please tell me what is signifies…

    Reply
    • simon says

      February 1, 2015 at 8:37 am

      have you updated the phone to Android Lollipop? The star icon is for Priority mode.

      Please check this page on notification and interruption settings in Lollipop: http://gadgetguideonline.com/android/lollipop/how-to-use-android-lollipops-notification-and-interruption/


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  149. SIddharth Pillai says

    January 27, 2015 at 5:45 am

    phone is working fine and it is connecting to WIFI but has an “exclamation” next to the wifi icon (like how it comes next to the mobile signals when wifi and mobile data are both off) . Net is working fine (even if i switch off mobile data and use only wifi). Not sure what the “!” is for in such a case.

    Please advice.

    Reply
    • simon says

      January 27, 2015 at 11:16 am

      If the network is using, it should have up and down arrows. If there is no usage, normally, there should be no signal next to signal strength bars.

      The ! sign usually means internet connection is not detected or the connection is not good. This may also depend on your router.


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  150. paresh says

    January 25, 2015 at 6:13 am

    Hi

    After upgrading to Lolipop my MotoG (G1) does not show any notification. I can hear the beep but it does not show notification icon.

    Reply
    • simon says

      January 25, 2015 at 1:53 pm

      Does this happen to all apps or some specific apps?

      You may try to reboot the phone.


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  151. Rakshi says

    January 23, 2015 at 3:17 pm

    After updating my Moto G 2 to Lollipop, the mobile data icons like H+, 3G are not visible even though I have switched on cellular data and the internet is connected.

    Reply
    • simon says

      January 24, 2015 at 3:35 am

      Are other icons there?


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      • Rakshi says

        January 26, 2015 at 8:17 am

        Yes other icons were there. Wifi was off and everything. Rebooting multiple times didn’t work either.
        However, it started working now. I had two sims. When I switched on the mobile data on the 2nd sim, it started showing the icons. Later I switched that off and switched on data on the first. Then, fortunately it started showing the icons.

        Reply
        • simon says

          January 26, 2015 at 10:11 am

          Thank you for the update.


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        • Melissa says

          January 26, 2015 at 2:19 pm

          How did you switch Sims?

        • simon says

          January 27, 2015 at 12:22 am

          Please read this guide on using dual sims https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-dual-sim-cards-on-moto-g/


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    • siddharth says

      January 24, 2015 at 9:55 am

      I too am having the same problem, the cellular network is on n working but there is no indications like 3g/E/H/H+ etc

      Reply
      • simon says

        January 24, 2015 at 12:34 pm

        If you turn off WiFi, you should get the icon.

        After turning off WiFi, in quick settings, you should get the symbol along with the signal strength bars.


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        Reply
        • Bhanu Prakash says

          January 26, 2015 at 5:39 am

          I too have the same problem what is the solution for this their is no quick settings option also..i tried switching off my mobile and on but no change…

        • simon says

          January 26, 2015 at 11:55 am

          As mentioned, if you turn off WiFi, you should be able to see it.

          To access quick settings in Android Lollipop, please check this guide: http://gadgetguideonline.com/android/lollipop/how-to-use-quick-settings-in-android-lollipop/


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  152. Melissa says

    January 22, 2015 at 6:30 pm

    I turned my text message nitification off then went to enable it and it will not turn back on or can I here it. I’ve even tried resetting defaults in messages. I have to keep opening messages to c if I have a text message.

    Reply
    • simon says

      January 23, 2015 at 12:14 am

      Did you check settings – apps and settings inside the messaging app?


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  153. Chris says

    January 22, 2015 at 12:55 pm

    My text message icon is not showing up when I receive texts. I get the notification sound now (that wasn’t working either), but the green text box won’t show up. I turned off my phone and back on with no luck.

    Reply
    • simon says

      January 22, 2015 at 1:44 pm

      Did you get the notification message except the icon?


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      • Chris says

        January 22, 2015 at 1:53 pm

        Only if I go into the messages. If I go there, I can see the unread texts. And, the sound is not working (again).

        Reply
        • simon says

          January 22, 2015 at 2:41 pm

          you may check these settings
          1. Inside messaging app, check the notification settings
          2. In settings – sound, check notification settings
          3. In settings – apps – messaging, make sure notification is checked
          4. You are not in meeting mode


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  154. ken says

    January 20, 2015 at 6:46 am

    Hi Simon, i encountered a bug, when my moto g goes into sleep mode, all notications are turned off ( as intended) except the led light. whenever there is any message. the led starts blinking, and in a dark room, it’s quite bright and lights up the room, I wonder why no-one raised this in the comments. Are you aware of any solutions?
    I have a 2014 (new) version of Moto G. XT1068

    Reply
    • simon says

      January 20, 2015 at 11:16 am

      The notification light is not considered as an interruption or a notification (it is a indicator of notification). So, in most notification or interruption controls, its setting is normally separate.

      You need turn off/on notification light manually. You can download the notification light widget to turn it on/off. Of course, you can also turn off the pulse when notification light is on.


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      • shirley says

        February 16, 2015 at 2:05 pm

        how do you turn off the notification light or download the widget

        Reply
        • simon says

          February 17, 2015 at 1:32 am

          Here is the official Notification Light Widget for Motorola phones : https://play.google.com/store/apps/details?id=com.motorola.ledwidget&hl=en


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  155. johnwoodcockillustration says

    January 14, 2015 at 9:45 am

    This morning my Google search bar and the central apps icon at the bottom of the home page ( circular one with 6 dots) have lost their transparency, they are just solid white, as is the background on the apps screens. I’ve turned phone of and on again but they are still solid. It’s not a big deal but is there a way of turning on the transparency again?

    Reply
    • simon says

      January 14, 2015 at 10:44 am

      Because you just got the Lollipop update for your moto g. The new Google now launcher got this feature.

      The Lollipop update brought this unwelcomed white background for app drawer and settings.

      You have no choice to change these unless you change to other third-party launchers.


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      Reply
      • johnwoodcockillustration says

        January 14, 2015 at 10:48 am

        Thanks, at least I know now and can stoop looking in the settings. I agree it’s an unwelcome change

        Reply
  156. Gosford says

    January 8, 2015 at 1:45 am

    My moto G2 voicemail icon is always on even when I don’t have a new voicemail.

    Reply
    • simon says

      January 8, 2015 at 11:22 am

      You can try to access your voicemail from the phone once.


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      • richard... says

        January 12, 2015 at 1:42 pm

        Hi i am using moto g 2nd gen, and i am wondering why the screen is not turning on when receiving messages.. Pls reply thank you

        Reply
        • simon says

          January 13, 2015 at 12:11 am

          This is normal for hangouts. Some apps can do this.


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  157. marcus says

    January 6, 2015 at 11:35 am

    on my moto g 2 there is a small white light flashing next to the top speaker. what does this mean? thanks in advance

    Reply
    • simon says

      January 6, 2015 at 12:26 pm

      Did you get any notification messages?


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      • Marcus says

        January 6, 2015 at 1:59 pm

        Ah yes. Thanks a heap

        Reply
  158. grace says

    January 1, 2015 at 6:54 pm

    I have no use for a second sim card. Is there a way to get rid of the ’empty 2nd sim card’ symbol on the status bar on top of the screen? Its annoying

    Reply
    • simon says

      January 2, 2015 at 1:02 am

      Probably not. The phone always tries to show signal strength unless it is in airplane mode. But you cannot turn on airplane mode for one sim card slot.


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  159. sandeep says

    December 16, 2014 at 4:43 pm

    I lost the notifications toogle bar (no icons are showing), how will I again get it back?

    Reply
    • simon says

      December 17, 2014 at 12:17 am

      Do you mean you cannot get the status bar even in home screen? are you using any other launchers?

      Anyway, you can reboot the phone to see whether it helps.

      For some apps, the status bar can be hidden when in full screen mode. In this case, you can swipe down from the top of the screen to bring out the status bar.


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  160. April Wade-Martin says

    November 24, 2014 at 5:30 am

    I can not get my protect phone M (motorola notification ) icon to show back up… I’ve done all the instructions somehow it was cleared
    ..now I have no notification icons on the left side…how do I get it back???

    Reply
    • simon says

      November 24, 2014 at 11:25 am

      It is just a reminder asking you to setup the feature. If you finish the setup it should not be there.

      Anyway, you may check Settings–Security — Device Administrators, activate Motorola Device Policy. Also in Settings–Motorola Device ID. You also need turn on location services to use this feature.


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  161. Wende Keirsey says

    November 24, 2014 at 4:39 am

    All incoming calls on my Moto G are going straight to voicemail. When I look at “missed calls” the incoming call isn’t showing. Can you tell me what is going on?

    Reply
    • simon says

      November 24, 2014 at 11:12 am

      Check with your carrier, if it happens to “all” calls.


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  162. beganmak says

    November 21, 2014 at 1:15 pm

    I keep my data turned off on my Moto G unless I need it and I sometimes get the message that I have received a voicemail that cannot be downloaded. Other voicemails are received with no problem. Do voicemails require either data or a wifi signal?

    Reply
    • simon says

      November 21, 2014 at 1:41 pm

      No, normally, you can access your voicemail box without data connection. You actually can access voice mail from any phones.

      Are you sure it is a really a voice mail notification? Tap and hold the notification, then tap App info to find out.


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  163. Earl Fong says

    November 15, 2014 at 4:01 pm

    From the Moto G manual: “At the top of the screen, icons on the left notify you about new messages or events. If you don’t know what an icon means, flick the bar down to find out.” That solved all the mysterious icons for me, including some very old notifications about people connecting with me via Google Hangouts.

    Reply
  164. tj says

    November 9, 2014 at 11:16 am

    I want to have a auto rotate screen icon on notification bar (moto g first gen)

    Reply
    • simon says

      November 10, 2014 at 12:15 am

      I don’t think the default launcher has this.


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  165. Shirley Ludlow says

    November 3, 2014 at 3:35 pm

    I have lost the sound to all of my notifications even screen sounds, I have checked everything possible and all sound is on…can you assist

    Reply
    • simon says

      November 4, 2014 at 12:23 am

      Does this happen to notifications only?


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  166. Akhil says

    October 30, 2014 at 6:22 pm

    in my moto g2 there is a icon in drop down menu bar… its seen as a profile pic.. when i tap on it. it says “The contact does not exist” so plz help me to add my own condact details in it…

    Reply
    • simon says

      October 31, 2014 at 12:18 am

      Set it in your Google account.

      You can also add a contact manually in people app with your email.


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      • Abhisek says

        September 20, 2015 at 12:45 pm

        can you please give the steps to set contact in google account

        Reply
        • simon says

          September 20, 2015 at 1:19 pm

          Open Contacts app, add yourself. You need make sure you add your gmail and phone number.

          You can set your Google account info at: https://myaccount.google.com/privacy


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  167. Harvey Jacobs says

    October 24, 2014 at 1:00 am

    How do I know which are my new email messages on Moto G? They all look the same.

    Reply
    • simon says

      October 24, 2014 at 5:25 am

      Not sure about yourquestion. You can see all emails in the email app. By default, new emails are on top of inbox.

      You can also use email widget to show a few latest emails.


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  168. Nabiel says

    October 21, 2014 at 6:18 am

    hi Simon.
    My network indicator turn color from white into orange, what does it mean ? the signal strength shows max strength and H+ shows also.

    Reply
    • simon says

      October 21, 2014 at 10:07 am

      Probably it means the network is in using, i.e.,data are currently transferred.
      H+ means you are connected to the 3g network thorough hspa+,which is the fastest 3g connection you can get.


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  169. sathysh says

    October 15, 2014 at 9:34 am

    My icon will doesn’t change & E icon s doesn’t change to H..

    Reply
    • simon says

      October 15, 2014 at 10:12 am

      You cannot change it. If your area is covered by 3g, you will see 3g or H or H+. If only 2g network is available, you will see E or G.

      Of course, you may check with your phone company whether your sim card or your mobile plan includes 3G. For 2g only sim card, you cannot access 3g network as well.


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  170. Peter says

    October 10, 2014 at 11:44 am

    Hi, could any one tell me where to find the % on a moto g ?

    Reply
    • simon says

      October 10, 2014 at 12:05 pm

      % of what?


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    • Peter says

      October 10, 2014 at 12:50 pm

      The % symbol in the calculator?

      Reply
  171. Mounika rahul says

    October 6, 2014 at 11:32 am

    How I should hide the messages from notifications in my moto g2 phone

    Reply
    • simon says

      October 6, 2014 at 1:40 pm

      You can simple disable notifications in the Messaging app. tap the menu key (3 vertical dots), tap settings, then under notifications, uncheck notifications.


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  172. prabhakaran says

    October 5, 2014 at 5:35 am

    dear simon,

    i am using moto g for last thee months and it was working fine. suddenly the mobile data doesnt seems to work after kitkat update 4.4.4.
    if i switch on the mobile data the e/h symbol disappears.

    please help me.

    http://s42.photobucket.com/user/prabhas37/media/mobiledata_zpse727a979.png.html

    Reply
    • simon says

      October 5, 2014 at 11:29 am

      2g mobile data is probably the problem. The dial sim requires a 3g mobile data + 2g voice. In your case, the E inducates you only have a 2g edge data connection.


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      • prabhakaran says

        October 5, 2014 at 1:12 pm

        no.. im having 3g connection also… same response comes for H and H+ too…. just for example i have shown E screenshot. if you want i will provide those screenshots too

        Reply
        • simon says

          October 6, 2014 at 3:42 am

          If you use this SIM only (leave the other SIM card slot empty), what will you get?


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        • prabhakaran says

          October 6, 2014 at 8:20 am

          im using single sim only from the date i bought. this issue came after kitcat 4.4.4 update which 3 days ago. previoulsy mobile data was working. my mobile carrier is BSNL. and my brother also having same moto g/BSNL carrier. for him mobile data is working. is there any issue with my mobile?

        • simon says

          October 6, 2014 at 1:39 pm

          Not sure about this. You may try to backup your data and do a factory data reset (settings–backup & reset –factory data reset). Please backup your data because factory data reset will erase all your settings and apps.


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  173. kavitha says

    October 4, 2014 at 2:27 am

    How to save newly added contacts in sim ?its getting saved in mobile oly

    Reply
    • simon says

      October 4, 2014 at 3:10 am

      Moto G does NOT write anything to SIM card.


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  174. Myles chance says

    October 3, 2014 at 5:33 pm

    Hi my moto g battery and WiFi icons have both gone grey and no longer blue is this normall or do I have to change it in the options please help me asap Myles.

    Reply
    • simon says

      October 4, 2014 at 3:13 am

      Welcome to KitKat. This is the color scheme in KitKat.


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  175. Anne Wake says

    September 18, 2014 at 6:11 am

    No notifications and the problem is specific to one contact.

    Reply
  176. Anne Wake says

    September 17, 2014 at 8:13 pm

    When I try to text one of my contacts it fails to send and I get a red triangle with a white exclamation mark in it. What does this mean?

    Reply
    • simon says

      September 18, 2014 at 12:25 am

      Did you get any notifications as well?

      Is the problem specific to this contact only?


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  177. varma says

    September 14, 2014 at 10:25 am

    It shows H symbol , above H it has stop symbol (circle with a straight line in the middle)
    What does it mean?

    Thank you

    Reply
    • simon says

      September 14, 2014 at 1:09 pm

      It usually means the 3g network is available, but you sim card cannot use it due to some restrictions set by your carrier. You may check with them whether your data quota is exceeded.


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      • varma says

        September 14, 2014 at 1:14 pm

        Thank you mate

        Reply
  178. Leon says

    September 14, 2014 at 12:24 am

    I have a block of data available to me from my provider. just got notified by them that all my data is roaming.
    1 what is the symbol for roaming on a icons
    2do you think something is wrong with my phone or is it the provider issue that they think the data is all roaming

    Reply
    • simon says

      September 14, 2014 at 1:58 pm

      1. the symbol depends on the phone model/region. It is usually a R sign.
      2. did you actually travel to other countries or other regions that are not covered by your carrier? Sometimes, if you live near the boarder, this may happen. Anyway, you can always ask your carrier to disable roaming service to avoid the expensive roaming charges.


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  179. Luke says

    September 12, 2014 at 7:40 am

    At the top of my phone in the notifications bar mine reads a constand stream of @ symbols i.e. @@@@@@@@@@@@@ right across the sccreen. Any ideas what it is and how i can remove them?

    Reply
    • simon says

      September 12, 2014 at 10:15 am

      Not sure. Do you get any notifications when you find these symbols?


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  180. sylvia says

    September 9, 2014 at 8:21 pm

    how can I get my voice mail without dialing and just use my password and how do I put it on my home page??

    Reply
    • simon says

      September 10, 2014 at 11:27 am

      Usually each carrier has their own apps for this.

      You may try this one: https://play.google.com/store/apps/details?id=com.artymiak.android.app.voicemail.free


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  181. Andrew Jenkins says

    September 5, 2014 at 6:24 am

    Will I be able to use GPS if i turn my data off then?

    Reply
    • simon says

      September 5, 2014 at 10:05 am

      Yes, for example, some running/bicycling /hiking tracking apps can record your route workout using data.

      Some maps, like Google maps, requires data connection for navigation.


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  182. Andrew Jenkins says

    September 4, 2014 at 7:39 am

    Can i use data services like GPS, internet, etc. while talking on phone?

    Reply
    • simon says

      September 4, 2014 at 10:33 am

      GPS doesn’t user your mobile network. It uses its own antenna receiving signals from satellite directly.

      For Internet, in dual sim model, you cannot use voice and data (internet) simultaneously unless you get calls from the card you assigned for data.


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  183. Helter Siquiera says

    September 2, 2014 at 11:45 am

    Bluetooth is enabled, but your Moto G is not paired with any devicies. Trying to pair with Motorola Bluetooth headset 350.

    Reply
  184. Jessica says

    September 1, 2014 at 9:22 pm

    I have a big G in top left…???

    Reply
    • simon says

      September 2, 2014 at 12:31 am

      Do you get any notifications?


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  185. Wendy says

    September 1, 2014 at 2:27 pm

    I used to have the notification icons in the upper left hand corner of my Moto G, but recently, at the advice of our carrier (after something had used up 250MG of data in one day!), I disables some apps and turned off “sync”, and now I no longer get the missed call or new email icons. Any idea how I can get those back?

    Reply
    • simon says

      September 2, 2014 at 12:26 am

      Probably the notification was turned off fire email app and phone app. You can check this in settings – apps.


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  186. Prakash says

    August 31, 2014 at 4:03 pm

    i mean to say count notifications of sms,missed calls not showing…i am using moto g 4.4.2 version

    Reply
  187. Prakash says

    August 31, 2014 at 3:26 am

    When ever i get notifications i see it on notification bar but its not showing on particular apps. for example if i get 2 whatsapp messages it will get displayed on notification bar but its not showing 2(red colored) on the whatsapp app(like red colered notifications shows in fb). Same problem for gmail, facebook as well. how do i set it?

    Reply
    • simon says

      August 31, 2014 at 4:12 am

      This depends on individual app. Some implemented this feature, some not.


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      • Prakash says

        August 31, 2014 at 10:36 am

        it was showing first day but after that day i m getting only on notification bar not on the app symbols. it s not showing on all app symbols…!

        Reply
  188. Tridip Bhattacharjee says

    August 17, 2014 at 6:13 pm

    my mobile is showing caution icon and saying “restricted access changed” in the notification icon repeatedly for few moments.then it vanishes again..what should I do..???

    Reply
    • simon says

      August 18, 2014 at 12:15 am

      The restricted assess changed message usually indicates the contact between the sim card and the metals in card slot is not good. If you trimmed the sim card by yourself from a bigger one, you may consider to get the official micro sim card.

      Sometimes, the message can also be due to some mobile network problems.


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      • Tridip Bhattacharjee says

        August 18, 2014 at 12:56 pm

        thank you sir for this information.
        i am also having another problem, the network bar is sometimes of white color,and sometimes orange.
        and sir,when I 1st time switched on my phone I have used the email id of my friend,because of some problems to open my gmail account ,so sir it will be very helpful if you kindly tell me how to change that account.

        Reply
        • simon says

          August 19, 2014 at 12:34 am

          The network signal normally is white.

          You can add multiple Gmail accounts in your phone. You can add your Gmail about to the phone in settings – accounts. Then you can delete the old account. Of course, you may get problems with some installed apps as they may be associated with the old Google account.

          So, the best solution is to perform a factory reset (settings – backup and reset). This will erase all your settings and files. It’s like a new phone after resetting. You then set it up with your own Google account. Please backup all your data before resetting.


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  189. steve says

    August 15, 2014 at 8:05 pm

    What does the G icon at the top of my phone mean?

    Reply
  190. likhitha says

    August 15, 2014 at 8:05 am

    Hi i am using moto g dual sim,in dual sim settings,one sim slot has been disabled..how can we enable
    how can i resolve this problem..

    Reply
    • simon says

      August 15, 2014 at 10:20 am

      Who disabled it? What happens if you insert a sim card to it and then go to dial sim settings?


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      • likhitha says

        August 15, 2014 at 10:49 am

        Yesterday I got an notification for android application..I clicked for update.a mobile got restarted automatically. From then am not able to see the second sim icon on the notification tab..so I checked with dual Sim settings and I saw that second Sim slot was disable..

        Reply
        • simon says

          August 16, 2014 at 5:14 am

          Shutdown the phone, try to re-insert the SIM card. Then check dual SIM settings.


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  191. vijaychandra says

    August 13, 2014 at 6:16 am

    hi sir i have a moto g 8 gb,has u said about notification icons,i have a problem with that i cons,when i scrolldown the status bar am not seeing any notification icons please resolve my problem,the cc people are not understanding the problem if u give u r mail id i will send images to you

    Reply
    • simon says

      August 13, 2014 at 10:31 am

      Do you have any problems with the phone?


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  192. Shreyash Solanke says

    August 13, 2014 at 4:30 am

    Thank sir …but another problem is battery when I m using Internet surfing battery down very quickly just like 90% to 80% in just 4 min n am using only 2g …. Sir plz solve my problem…

    Reply
    • simon says

      August 13, 2014 at 10:21 am

      Mobile data, especially 2g, consume a lot of battery if you use it continuously. Normally 3g mobile data is more battery friendly. Of course, if you use internet continuously, wifi actually is the most battery efficient.

      Anyway, don’t judge the battery drain from a few minutes. You should measure it in a few hours. The battery level indicator itself may have considerable errors.


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  193. Shreyash Solanke says

    August 12, 2014 at 4:26 pm

    I have problem with …..restricted access changed…its very imbareccing…. Plz solve my problem Sir…

    Reply
    • simon says

      August 12, 2014 at 10:38 pm

      This happens usually when the sim card doesn’t contact well. If you trimmed the sim card yourself, try to get the card with official size (micro).


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  194. DooD says

    August 4, 2014 at 4:23 pm

    There is a triangle above the signal strength bar. what does this mean. Does it have anything to do with not being able to call out while roaming??? Thanks!

    Reply
    • simon says

      August 5, 2014 at 12:12 am

      In some regions, this could mean roaming.


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      • Anna Liffey says

        August 11, 2014 at 11:50 am

        When composing a text message, the text only uses about one third of the screen it is make it difficult to read over as you try to compose. one third of the screen is empty or showing last text. can i opt to change this layout.

        Reply
        • simon says

          August 11, 2014 at 12:00 pm

          Probably no. You may check whether there are any third-party apps allowing this.


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  195. Priyanka says

    July 31, 2014 at 5:49 am

    After Connecting to the internet I am not getting those 2 arrows in the opposite direction on the top on status bar. can u help me out?

    Reply
    • simon says

      July 31, 2014 at 11:30 am

      This is normal. In most regions, the WiFi symbol and 3G symbol in Moto G do not have the arrows.

      If you can connect to the internet, you should not care about it.


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  196. priya says

    July 27, 2014 at 6:46 am

    Notification icons are not showing in colours…. Why ???? Every icon showing white colour…. Plz help…

    Reply
    • simon says

      July 27, 2014 at 1:24 pm

      This is normal.


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  197. Piyush says

    July 17, 2014 at 11:36 am

    I attached a pen drive through an otg cable … now after removing the pen drive, a notification showing ‘USB storage removed’ has popped up and is not budging … how do i remove it ???

    Reply
    • simon says

      July 17, 2014 at 1:59 pm

      You should umount the usb OTG before disconnecting.

      Anyway, reboot your phone to get rid of the message.


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  198. Dede says

    July 16, 2014 at 8:13 am

    I often charge my moto g while it is on. and the symbol is always lightning bolt even if it is fully charged. i have to look at battery settings to know if it is full already. does the lightning bolt symbol change when it is full? Thanks.

    Reply
    • simon says

      July 16, 2014 at 10:23 am

      No, as I know it won’t change in Moto G even it shows charged.


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  199. susan brown says

    July 15, 2014 at 2:24 pm

    I was just holding my phone, lit up, and an email came through with indicator light and chime.

    Reply
    • simon says

      July 16, 2014 at 12:15 am

      To my knowledge, if the screen is not locked, the led should not be on for new notifications.


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  200. susan brown says

    July 15, 2014 at 2:21 pm

    Oh sorry .. I am now seeing your answer to my question yesterday. I guess I hadn’t refreshed. I am a newbie. Do you mean when the screen was lit up? I don’t think that was the case. But I’ll check it out. thanks!

    Reply
  201. susan brown says

    July 15, 2014 at 2:18 pm

    Hello. I wrote yesterday but my question disappeared. My indicator light (and accompanying chime) acts erratically when it comes to notifying me of emails arriving. Sometimes it notifies and sometimes it doesn’t. I can’t figure out reasons why. I rebooted yesterday and still happening today. Can you help?

    Reply
  202. Susan Brown says

    July 14, 2014 at 2:47 pm

    Hello. Most of the time, when I receive an email, the indicator light comes on. But sometimes it does not. Ideas?

    Reply
    • simon says

      July 15, 2014 at 12:08 am

      Probably the email was received when screen was active.


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  203. Dean says

    July 13, 2014 at 1:33 am

    Hello. I can’t seem to get rid.of the voicemail icon at the top of the screen. I don’t have any voice mail messages, and.I have rebooted. Any ideas?

    Reply
    • simon says

      July 13, 2014 at 4:56 am

      Did you check your voicemail box? Sometimes, it take a few to make it disappear after you listen to it due to the carrier settings.


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  204. Chris says

    July 7, 2014 at 10:17 pm

    Phone icon with small cross? Reappears after reboot also

    Reply
    • Chris says

      July 10, 2014 at 12:29 am

      Figured it out: missed call on Viber. Looks nothing like their logo

      Reply
      • simon says

        July 10, 2014 at 1:52 pm

        thank you for the update.


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  205. sushiel says

    July 7, 2014 at 7:13 am

    i found a small dot on my new moto g screen ……what indicates it …..plz any 1 tell me

    Reply
    • simon says

      July 7, 2014 at 11:31 am

      Not sure what you are talking about. Where is it? how large (or how small) comparing to a letter?


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  206. SAHIL MITTAL says

    July 6, 2014 at 4:31 pm

    My MOTO G is sending messages automatically using only 2nd sim…. it is not asking select the preferred sim…??

    Reply
    • simon says

      July 7, 2014 at 12:14 am

      Please read this guide : https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-dual-sim-cards-on-moto-g/


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  207. Stalin says

    July 5, 2014 at 3:01 pm

    Hi My mobile Moto G 16 GB message application will open..And Message not send alert notification from my Moto G mobile how to clear the alert??and already reboot the mobile but same thing once open the Message application Same error alert comes t her and already i delete all msg..plz help us this case..

    Reply
    • simon says

      July 6, 2014 at 1:56 pm

      Is the app still trying to send the message?

      You can delete the cache in settings–apps–all–messaging.

      Occasionally, it is caused by your carrier. They may keep trying for 24 hours.


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  208. swati says

    July 3, 2014 at 10:06 am

    I want go get rid of failure sms notification from my moto e phone. alraedy deleted the failed message, but still getting the failure notification. please help me out here.

    Reply
    • simon says

      July 3, 2014 at 12:28 pm

      Reboot the phone.


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  209. Kuldeep says

    July 3, 2014 at 8:07 am

    hi,
    I could see 3 no service in my notification window (right below). what does that mean and how do I clear that notification from notification window. please help me..

    Reply
    • Kuldeep says

      July 3, 2014 at 8:24 am

      I could see 2 no service in my notification window (right below).

      Reply
      • simon says

        July 3, 2014 at 12:29 pm

        Any more info?


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    • simon says

      July 3, 2014 at 12:31 pm

      Some notifications can not be removed.

      For most notifications, you can swipe to left or right to clear. There is also a clear all button when you read the notifications.


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  210. Kuldeep says

    July 3, 2014 at 8:00 am

    Hi, I have started using moto G from the last week only. My problem – i have logged in FB and gave some comment but due to not connected to wifi it didnt updated in fb and the same has notified in notification window.. but now even after connecting to wifi those notification still persists. i tried to clean up notification window but i could n’t … so please help me how do i clean them ?

    Reply
    • simon says

      July 3, 2014 at 12:32 pm

      If you tap the clear all button in notification window, what did you get?

      Anyway, reboot your phone should also dismiss such notifications.


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  211. mohit says

    July 1, 2014 at 10:07 am

    i have a call icon with a cross…wtf is that n how to remove…anyone can help?

    Reply
    • simon says

      July 1, 2014 at 1:30 pm

      Did you see any notifications?


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  212. val says

    June 30, 2014 at 5:44 pm

    Whole screen is orange with brighter orange stripes.

    Reply
    • simon says

      July 1, 2014 at 12:30 am

      Reboot your phone. If the problem is still there, you may have to visit local service centre to check the hardware.


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