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I have moto G xt 1033. recently upgraded to lollipop, never connected to PC via USB or another mode. Child has changed the pattern lock and forget. can anybody help to remove pattern lock without loss of data or at least media file. if I may able to transfer media files then I easily hard reset it. USB not recognised or says malfunctioned now. I also download moto device manager but nothing helps. contact Motorola via email but they give no option other than hard reset
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USB will not function if the screen is locked. This is to protect your data from unauthorized access.
After a few tries, it should allow you to use backup PIN/password for the pattern.
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