Moto G how-to guide

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• Is there a way to do a plain old fashioned directory based file search? The gui method sucks blue mud. I cannot find downloads that even the phone says exist. The "search" box is useless.

  Thanks!

  • Did you use the pre-installed Files app? For older devices, you need to install the Files by Google app.

• I just got a moto g and I am not getting all my text messages, I have been through the settings cant figure it out. I have in my messages it says under someones name 1 notification per day? or 3 per week ? not sure why help please.

  • can you receive calls or make calls?

    If you can make calls, but still cannot receive SMS after a reboot, you may check with your phone company. Probably, you messed up the message centre settings. The support technician can send you the configurations and you just need to confirm to apply.

• Do you have a user guide/manual for MOTO G6 with Android 9.0?

  • Nope, Motorola stopped updating user manuals long time before.

• i cant active my sim card in moto g5

  • If the SIM card cannot be registered on the mobile network, you should check with the phone company.

• Hello,

  Is there a Dutch manual for the moto G6 Play ?

  Thanks

  • You may try English version on this page: https://allaboutmotog.com/official-moto-g6-user-manuals-moto-g6-play-user-manuals-and-moto-g6-plus-user-manuals/

• It is about moving apps to SD card for Mote E 2nd gen (Australia). The Apps list does not show "Downloads", "SD card". The Apps list only shows "All Apps" and then individual apps listed. Under "Settings" in Apps (to get there it requires to open the menu on the top right-hand corner of Apps), it shows only 'Eject", and two version of Format, no SD Card. NO Individual App shows "Move to SD" or any SD card. No mention of SD in the whole App page. No Apps mention on the SD card tab in the Storage and USB page of the Settings.

  • What's the Android version? Your may check this guide https://gadgetguideonline.com/android/android-marshmallow-guide/how-to-use-micro-sd-card-in-android-marshmallow/

• I have just bought a Moto G5 dual sim for use in the uk. It was purchased sim free as no network offers dual sim phones in the uk. I want to set it up so that I use one sim under normal circumstances but when I am not accessible through that sim (due to poor network coverage ) it will Divert the call to my second sim which will be on a different network (pay as you go). How do I set the phone up to do this as I can't see anything about call Divert in the phone settings

  • Open Phone app, tap the menu key (3 vertical dots near top right, right to the mic icon), tap Settings, tap calls, then tap call forwarding.

    You can also ask your carrier to set the call forwarding when you not reachable, or are busy.

    Please note, call forwarding will cost you as if you dial the number.

    • When I go into settings I only seem to have the following options!:
      Display options
      Sounds and vibrations
      Quick responses
      Calling accounts
      Call blocking
      Accessibility

      No sign of call forwarding!

      • Thanks Simon - I have found it under the calling accounts!

      • What's under calling accounts?

• Hello Team,

  I hope you're well :)

  I bought a Moto G 2e Dual SIM Mobile a while ago and I've had a persistent issue with it from almost day one.

  I cannot take photos on the phone itself or install Apps from the Play Store (I could originally install Apps for a little while, but I could never take photos).

  Its says "Insufficient Storage / Please free Internal Memory...blah blah blah".......BUT, I actually have over half of the Internal Storage left, which is at least 7Gb free. I shifted everything I could to the External Storage 6 months ago, another 16gb SD Card, but it's still showed the same error.

  Thankyou kindly in advance for any suggestions or advice. I'm having a hard time researching a fix for this on my own.

  Best Regards.

  • In camera app, when SD card is present, you can set the storage location for photos. Did you double check the storage location settings.

    You may also back up the phone and try a factory data reset.

• I have a Moto G 4 phone. I get minutes from meetings emailed to me and I can't open the document. What and how can I do this.

  • What's the file format? If it's a word file, got need Google doc or Microsoft word app.

• how to create the password for personal folder for Moto G 3rd Generation

  • I would not recommend this. You should rely on screen lock. Phone is a personal device, and you should not hand it to others if you are not comfortable to do so.

    Anyway, you can try es file explorer. It does allow you to set up a password for a folder or hide a folder. But I personally do not recommend you to use this feature.

• When the phone rings the ringtone is immediately stopped and a voice answers asking me to accept or reject the call. How do I turn this off so the phone just rings with the ringtone? Its a Moto G, Android 5.1

  • You are probably using Moto Assist. Both home assist and drive assist have the option to announcing the incoming calls.

    Some accessibility settings may also read the screen.

• How to move videos or app internal storage to otg pen drive?

  • In settings - storage and USB, you can manage the files. You can also use third-party file explorer apps, for example, es file explorer, took manage files.

• All images & songs are get deleted from my moto g2 . when I connected to PC . how can I get them back ?. please tell me .

  • There are no easy ways to recover files in Android. You should check local professional data recovery services providers of the files are extremely important.

• my front camera option has disappeared in moto g2

  • Clear cache and clear data for camera app.

    • I have cleared my cache and data still front cam option doesn't show why

      • Did you try it with Google camera? If you still cannot get the front camera, you may have to backup the phone and try a factory days reset. It can also be caused by hardware issues. In this case, you have to send the phone to local Motorola service center to check and fix it.

• How to clear catch files...?

  • https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

• This is yudi i ve moto g3 i want to use screen cast, bt i cant. i ve updated my phone till m601 but still not working . is there have any problem with my phone? or its not functioning plz help

  • Screen cast is for Chromecast (screen mirroing). You need install Chromecast app, and setup your Chromecast device. Please check this community for Chromecast owners.

• Also the sound bar is turned up.

• The ring tone, voice text and voice mail used to work find, had phone since Dec '15, now nothing. How do I correct this problem?

  • What errors did you get when setting ringtone?

    For voice mail, it is provided by your phone company. You need check with them.

• Moto G 3rd Gen after 6m update. How do I transfer WhatsApp photos from my phone to PC? My internal memory is full, despite having SD card with 32mg. (What a waste that was!) Don't want to lose photos. When connected via USB shows on PC but says nothing to transfer. Have downloaded Motorola Device Manager but won't load onto screen. Phone is absolute rubbish after marshmallow 6. Will be ditching asap. Very disappointing.

  • How did you get the message " says nothing to transfer"?

    You need check the phone storage in Windows explorer. You also need unlock the screen, swipe down to get notifications, tap the USB notification, change to MTP. it is not necessary to open Motorola device manager. You must install it because it has the necessary USB driver of Moto phones for Windows machines.

    For SD card, it is a problem of WhatsApp, which does not support SD card. For Android marshmallow, you can use use SD card as internal storage so that you will not get insufficient internal storage issues. Please read this page to know how to use SD card after Marshmallow update.

• Is there a way to turn off the setting of pressing the volume buttons to take the pictures? I can't figure out how to change this setting. Please help!!

  • You cannot disable it in Motorola camera app.

• Hi simon, I had no storage space, my phone turned off and when I turned on this things dind´t work:
  -Menu boton (the one of the middle that you can press anytime)
  -The bar that has wi-fi,gps,etc, doesn´t appear
  -Lock screen has dissapear!!!!

  I made space and now I have all my things in my internal memory, so space wasn´t the problem!!!
  Sorry for my english, greetings and hope you could help me

  • And I update to android 6.0, I forgot to write that

    • Did you use SD card?

      Anyway, if there are enough space, you can reboot the phone to see whether it helps.

      If the status bar and notification panel still disappear after rebooting, very likely, the updating process was interrupted unexpectedly. You need backup the phone, and try a factory data reset.

      • I can´t open notifications* i wrote it wrong

        • You can access reset option in Settings app.It is not necessary through notification.

          You can also reset the phone in recovery mode.

          Remember to backup your files before resetting.

      • Yes I do, I reboot but the problem keeps going. I want to do the hard reset but I can open notifications so I can connect it to usb and I don´t want to lose all my stuff

• Using moto g3 and after system update ,camera doesn't show the capturing sound option.....

  • Shutter sound fire camera app settings were removed in Moto G Marshmallow update in most regions. You can use set volume to minimum to stop shutter sound of camera app.

    • How can i turn off the volume in camera (Shutter button is not there). In the new update we cannot turn off the volumer even by lowering down the volume . What do i do

      • The shutter sound option was removed on Marshmallow update. You can try to lower the volume of the ringer.

• Turning ON the mobile data becomes much difficult when compared with old lollipop version(5.0.2)

  • Yes, most third-party widgets do not have the control for mobile data due to new security model.

• Flash not working after once I switched it off...plse guide

  • Camera flash? did you turn it on (not just auto) in camera app?

• Hi Simon, I have had my Moto G2 for about 7 months now. The phone has been great for the most part. However, I play Game of War: Fire Age, and the phone has been going very slowly for the last month. It freezes in certain areas of the . I have cleared the cache partition, and it still acts the same. It used to run the game beautifully. Any advice?

  • Did the developer update the game recently?

    It can also be caused by some other apps. You may try Greenify app to put non active apps into deep sleep.

• I have a moto g 2nd generation problem with swiping through apps. When I first got it the apps swiped from side to side and now they go up and down. I would like them to go back to side to side with apps and photos. How do I change it? or is there a way to change it back? Thanks in advance for your help

  • You cannot change it unless you change to third party launchers.

    Google now launcher was updated with this feature. You cannot roll back.

• My phone has been locked using pattern and I have forgot the pattern. When I tried to use the device manager from other device, my phone only says it is locked by android device manager but does not let me type the new key. Also I am not prompted for forgot password using my gmail account in my moto g as well. Please suggest is there is a way to unlock the pattern without resetting the phone

  • Pattern lock always has a backup password. If you tried a few times, it should ask you to use the backup password.

    Android device manager is for you to lock and to wipe the phone. The unlock feature was removed long time ago for legal reasons.

• I have updated my moto-g to 5.1.1 and the issue is, i can not control music player through headset buttons. Is there any solution for this problem?

  • It depends on the wiring of the headset. Lollipop 5.1 update for Moto G doesn't have this issue as I know.

• how do i switch off sound notification on motto g for facebook? since update earlier this year i haven't been able to alter this and it is driving me nuts! thanks.

  • It's inside Facebook app. Tap the menu button (3 vertical dots) in right side. Scroll down and you can find app settings. You can then change notification settings.

• Hi Simon,

  Some time ago my contact pics were not sync'ing properly with google so I cleared cache and system data and in g+ app settings checked "Keep contacts up to date" and my problem was solved. I noticed a strange thing later, my contacts were merged automatically across complete phone book. This was random, contact a was merged with b with apparently no logic connecting them. For some contacts the email id only contact were merged with other phone numbers. When I manually separate the contact they get merged with other contact and I have to do "separate" at 2 3 places before they become individual contacts as they should be. Then again it shows 2 names for same contact, one with google account, one with whatsapp. Though I remember earlier this was not the case. When you open a contact there will be whatsapp contact and google contact both together.

  Do you know why this would have occurred ?
  How to fix this so no more merging happens ?

  I have unchecked the option in g+ which I enabled earlier.

  • not sure. Did you check contacts in your Google dashboard?

    • Yes, There the contacts seem ok. But in phone they are merged and also are duplicated sometimes.

      • Yes I tried it once. But I come to know about wrong contacts only when I try to find some one and then I see that it's merged. Will clearing cache and deleting data and re-syncing a good idea ? This time I won't check the g+ sync option.

        • Syncing should update all except the merged ones.

      • Did you try to sync it manually in Settings--Accounts-Google?

  • Hey Simon. I have newoto g ,3,,rd gen and the sound does not ring for incoming calls. I tried to run you tube video and there was no sound there as well. Sound volume is all way up in settings. Was able to get phone to vibrate on incoming calls. Is this a sound card problem with unit itself and should I just rdturnand get another unit
    . bought the phone 3 days ago.

    • I would return it for a new one. Check the sound first.

• Hello.. im using moto g 3.. the front camera is always blurred.. y is it so?

  • Did you try other camera apps, e.g., Google camera?

• Simon,
  I know how to individually send contacts to voicemail but, is there not a way to send them ALL to voicemail at one time without painstakingly doing it one by one?
  Thanks for any help

  • Not sure.

    • Near the messages a letter is displayed before it use to be in English now it is coming in Hindi so how to change. What is the significance of that letter

      • What letter? You can take a screenshot and share it in our Facebook page so that others can see what you are talking about.

• Hi Sir, I want to ask something. I have Moto G2 5.0.2 version. In original messagin app, when i send mesaage, there is lock like contact icon appre for my send mesaage. When i touch it, the lettet show ' this contact does not exist'. How can I do to show my picture? I also try to save my number. But it's not work. If you have way help me please. Thank you very much. :)

  • You need save the number to your account,not a normal contact with email.

• hi simon,
  i have read the your post regarding "Moto G wireless display: the problem and the solution". But still i want to enable my phone wireless display (Cast Screen). I have seen many videos to enable this. But i can't able to change the "build.prop" file.
  Can u please help me regarding this. that how can i enable the root mode in my moto G(2gen)? May service centre be helpful for me for this or not? If you not able to share the trick publicly then please give me the detail in mail.

  thanks in advance.

  • Cast screen is for Chromecast on Nexus devices. You can now enable it in Chromecast app on Moto G.

    This community do not discuss about rooting as it voids warranty in most regiond. You may check some developer communities.

• I was offered updates by Google and wish to uninstall them since they seem to have taken over the whole look and way my phone operates.... How do I uninstall updates on the Moto G?

  • You cannot. Android doesn't offer rolling back options.

    You can visit local Motorola service center and they may flush the old system for you. Don't do it yourself unless you are very sure what you are doing and possible consequences.

    • Thanks for this reply. I did go in and find a place in the apps where I could uninstall updates ... under settings. It is also here that I could disable some google apps. However since I did that, I don't seem to be able to find my keyboard to type in messages, calendar, or elsewhere. if I do a factory reset will all these things be restored?

      any suggestions on how to get my pics off before i do this, since I'm unable to type ... or could you tell me how to restore my keyboard app?

      Thanks, eMMe

      • You can uninstall updates for the apps, not updates for the system.

        You can enable/turn on Google keyboard on settings - apps.

        You can backup all pics to Google server throng photos app.

• Call waiting on moto g is activated, but I don't get a beep or vibration, so I've been missing calls

  • Does your carrier support call waiting?

• hi, i'm using moto G i instal hola lunch but all system change why? like icon, back buttom, miniusem buttom plz. help me to same same old one... i want to same same old system

  • Then why did you install the new launcher? Uninstall it.

• Hey hi simon. how do you do?.
  i'm using moto g 2nd gen.
  my phone is sluggish, damn irritating. help me out. plz. thanks in advance. ve gud day.

  • Try to clear the cache partition following this guide https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

• After updating lollipop my mobile automatically getting into a silent mode.reducing the sound..how to change

  • Did you lower the volume all the way down?

• hi, i am using moto g 1st generation. I went into my Storage settings.
  I noticed the miscellaneous files is taking up 1 gb including media, bluetooth, whatsapp, etc
  what is this and How Can I get My gb back?
  If deleting misc files will have an effect on phone performance

  • They may include some useful files for the app. But most of the time, it is safe to clear them.

    make sure you backup your file properly before performing such operations.

• My moto g is not responding to 3G services

  • Is your area covered by 3g? Does your plan include 3g access?

• How to know if my Moto G 1st gen with lollipop 5.0.2 is connected to data while in roaming? Earlier when I was having kitkat version, i was able to see it in the main screen itself.

  When I contacted the customer care, I was told that it is the 'feature' of Lollipop that it will not show if the phone is connected to data while roaming. Is it true?

  • You can disable data roaming.

    I am not sure whether it displays any additional info if data roaming is enabled.

• My moto G suddenly doesn't display any profile pics in Messenger. They were there last night. Now they are all blank. Please help.

  • Which app? Facebook messenger?

• Moto G 1st generation cant support Gujarati language. So i want to install it. Then how to do?

  • Not sure.

• With my old LG phone if I sent a picture it would tell me when the other party opened it. Can Moto G do that too? That way I know they received it.

  • You can only request the delivery report of sms or mms. You can set it in messages app. Please note the recipient can refuse the request.

• How can I keep call divert to another number in my motog1st gen ??????

  • You can ask your phone company do this for you. It is more reliable to do such divert in network level, rather than in the device level..

• My front camera is not working wat could. I. Do it does not show any option on the screen to change the camera to front or back camera

  • Settings-- Apps-- Camera, tap clear cache, tap clear data. The try again.

    You can also try it with third-party camera apps, e.g., camera360, to see whether you can switch cameras.

    If you haven't reboot ed the phone, you can reboot it to see whether it helps.

• •Micro USB to USB Charge & Sync Cable--Is this what I need in order to download photos from Moto G to laptop?

  • Yes, just normal MicroUSB to USB cable from computer hardware store. Do not get cheap one from handphone shop.

• After upgrading to lollipop, the contact photo is not displayed while incoming call. The photo is appearing very dim with blacked over shade. When I attend the call, the photo is displayed properly then. There is no problem in displaying photo in outgoing calls. How to fix this? We are keeping the contact photo to see our loved ones when they call but it is not useful.

  • I don't think there is a solution for this.

• how do i set up a signature on my moto g ?????

• Hi Simon, how do I delete music that was migrated from my Moto G?

  • You can use any file manager to delete individual files or folders on motor g. You may try es file explorer by following this guide http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

• After upgrading to lollipop in my moto g 1 generation my phone become very slow. I DID FACTORY RESET FOR 2TIMES even doe my mobile is very very slow
  Pls suggest me

  • The problem can be caused by some apps. You can reboot the moto g into safe mode to see whether the phone is slow or not.

    • when i changed to safe mode only default apps only are showing and remaining apps are not there and shortcuts are showing on screen which i have kept in normal mode

      suggest me

      • Yes, safe mode is designed in such a way so that you can have an idea whether the problems are caused by third-party apps.

        You can reboot the phone into normal mode after the test.

• Hi Simon, After upgrading to lollipop in my moto g 1 generation my phone has started showing data network connection. Even the phone become very slow
  Pls suggest
  Nidhi

  • You can try to clear the cache partition by following this guide https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

    • Hi simon , I did clear cache partition even did factory reset also but still mobile data is not working. Service provider said that there is problem in the lollypop software.pls fix my problem..all this happened after upgrating to lollypop.

      • Make sure the apn is correct. Also check the mobile network status on settings - about phone - status.

        Do you get any icons related to mobile data? What happens if you use one sim card only?

        Please note, this is just a community site and is not affiliated to motorola. You need check with local service centre if you need check your phone.

  • Sorry problem in mobile data connection

• Hello, how do I delete pdf downloads from my moto g?

  • In downloads, tap and hold the file. You should see the delete option.

    It's better to get a file manager for moto g. You may try es file explorer by following this guide http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

    • great, thank you!

• moto g 1st gen much much slower after lollipop update,please help

  • You may try to clear the cache partition following this guide: https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

    If it still does not help, you may try to backup your files and the phone. Then perform a factory data reset.

• sir, i want to delete only out going calls list from my moto g 16 gb lollipop version phone. How?

  • Moto G only allows you to clear the whole list. There is no filter for incoming or outgoing.

    You probably have delete them manually one by one in the call history.

• Hello

  I am using moto g 1st generation ,
  I have a query , I normally keep the background data off on my phone to restrict excessive data usage , but it happen quiet often that the background data gets enabled on its own and I have to switch it off again manually
  Is this normal ? and is there any way to turn background data off without it getting enabled on its own ?

  • It is not normal. it should change only when you restart the phone.

    Anyway, a better option is to disable mobile data when not in use. Also, set a warning level based on your plan. Restricting background data will break some apps.

• Hey there is a problem with my moto g 2nd gen .. After i updated it to lollipop i set my phone ringtone as well as alarm ringtone.. its also seen in the ringtone list but wen my phone rings or the alarm rings the ringtone i set does not play and wen i set my ringtone to a ringtone dat is already preinstalled in the phone dat time the phone ringtone plays .... Wat is the prblm ? What shld i do to set my choice of a ringtone ?

  • By es file explorer i select the ringtone i want nd its already den saved in my phones ringtone list nd wen i try to change the ringtone it also plays the ringtone nd its saved as my phone ringtone but den wen i get a call d ringtone i save does not play ...

    • Did you try to use the media storage, instead of es file explorer when selecting ringtones?

      • Ok ill try doing that . thanks

      • Yes i did ... But still it does not play wen my phone rings ..

        • Does this happen to all contacts or some contacts? Did you have some special setting for the contact? You can check the settings in Contacts app. Open the contact, tap the menu key (top right), tap set ringtone.

          Anyway, you can backup your phone, then factory reset the phone. Or you can visit local service centre. Very likely, they will reset your phone as well. So backup your phone before visiting them.

  • After you set the ringtone, did you check it whether the setting is saved?

    Which ringtone is actually being used if yours is not used?

    • Yaa i did check it is saved ...
      But wen there is an incoming call or wen the alarm rings so instead of the tone dat i had set there is a weird sound that comes which is hardly audible ... So currently i hav kept a ringtone that is audible from the preinstalled ringtones..

      • I followed the guide.. I cleared the cache partition but still there is no difference ... The ringtone problem is still there ...

        • Did you install any ringtone apps?

          Also when you change the ringtone, does it play the ringtone?

      • Try to clear the cache partition. You may follow this guide: https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

• Hi how to take the message back from the motog to my personal pc or sd card can pls suggest me .....

  -abhi

  • You can try sms backup up app.

• I have downloaded songs from uc browser it s stored in file explorer nw I can't hear the song next by next, after one song completes it stops again I have to press play in another song. How to hear continuesly one after another

  • You can create a play list or choose shuffle all.

• I am using moto g 1st gen phone bought from India. After lollipop update, I feel phone is a little slow. Any remedies apart from backuo & reset ? One more issue with the brightness slider in quick settings ( that come when sliding finger down on screen ), on sliding it to left most side the brightness goes to 0, as if the screen is off. I confirmed from one nexus 4 user but they say that on their phone the brightness doesn't go to 0. Normally also the brightness should go to minimum and not to 0. Any ideas ?

  • For the slowness, you can clear the cache partition. We will post a guide on how to do this week. The procedures are slightly different from KitKat.

    For brightness, it depends on ambient conditions if you turned on Adaptive brightness (settings--Display).

    If you want to get consistent brightness when slide the slider to the left, you need turn off Adaptive brightness. (normally, you should not turned off it)

    • Will wait for the guide and thanks for the brightness tip, that was new for me. Didn't got much time to explore lollipop.

• Need shortcuts for WiFi,synchronizing data, brightness,Bluetooth.

• Hi sir
  I am from India, i have updated moto-g 1st generation phone to lollipop. I am using data from my roaming sim and the problem is it is not showing H or H+ even there is active data connection. What is the solution?
  One more problem with my phone is during i am in call, automatically loud speaker is getting on and off. Is this problem with software or hardware?
  Thank you

  • For the icons, what's shown in the quick settings? You need turn off WiFi to get the icons.

    For the speaker issue, you probably trapped the speaker button.

    • Network type notification not working after lollipop update????

      • It works for mine. Did you try to reboot the phone?

• I'm using motoG 2. Installled go launcher in it ! Did not lyk DT so uninstalled it! Even aftr. Uninstalling launcher 3 is still remaining my gadget ? How to cmpltely remove go launcher ?? Assist plzz

  • Can you go back to Google Now launcher? If yes, reboot the phone after changing the launcher.

• hi, i own a moto g 16 gb handset. it doesn't support jar ebooks. is there a way for me to read them?
  perhaps an app??

  • You probably need check some apps. As I know, there are no good apps for this.

• Hi,
  Sir i have activate silent mode on my moto g 2nd gen but when I deactivate silence mode I can't hear ringtone sound of my incoming calls

  • Did you check the volume settings when you cannot hear the ringtone?

• Simon

  when I use the search function for emails it takes forever (longer than 4 hours so i give up) to search for a name. Is this correct?

  • It should not take so long. But it may depend on how many emails you have. For Gmail, it also depends on your internet connections.

• how to record voice in moto G ???

  • If you want to record your Mic in your Moto G, you can use any voice recording app in Play store.

    If you want to record Moto G phone calls, no, there is no solution. Android disabled this feature. It is also illegal to record phone talk with consent from the other party in many regions.

• i am using moro g 1st generation and when lollipop upgrade will come in moto g mobiles?????

  • It depends on your region. In some regions for some models, Lollipop update for Moto G 1st Gen is available already.

    So, you may just wait a while.

• How to add my account in Moto G2 using 3g network? Whenever I try to add account it searches for WiFi network, but I do not have a WiFi network. Please help.

  • You can turn off wifi.

    You need a mobile data connection to connect to Google server. is mobile data enabled in your SIM card? (you should see some data connection icons like 3G, H or H+ if mobile data connection is active.)

• My moto G has a problem with poweamp pro music player. If I use moto G with OTG pen drive of music files with poweamp pro & with wired headphones and take any call on headset mic in between listening music. I am not able to talk to another person on call but he hears my voice I am not able to hear him after disconnecting the headphone after listening on poweramp app

  • Did you feedback this to the app developer?

    • Yes I have written to them but they told me to reinstall app & use but still problem remains did it related to phone settings any

      • Not sure. You may try other apps that provide similar features.

• Loudspeaker option for FM radio in MOTO G 2nd GEN???

  • Yes, the FM radio app allows you to switch to phone speaker since a recent update, or bluetooth speakers. You may read his guide: https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-fm-radio-on-moto-g/

    Please note, you still have to insert the wired headset as antenna.

• Is it possible to transfer video from my moto g to a laptop running Vista Home Premium? The machine has Windows media centre and moviemaker installed.

  I installed the motorola device manager successfully, and connected phone to laptop. There does seem to be a video imported but I can't play it.

  • You just copy the files to the pc.

    If media player cannot play them, unusual vlc media player on the pc.

• hi i using motog 1stgen in my mobile calender showing me only USA holiday list not indian holidays list so now tell me how to change my calender to indian calender and india holidays?????????

  • You need go to your Google account on the web to set your calendar. In the calendar app on the phone, you can only add India holidays if you specify your location in India.

    Alternatively, you can download Google calendar app, which allows you select the country.

    • in my google account my loacation is india and i dowloaded google calender app it also showing me USA holidays only in my google it was india but y it showing usa holidays ?

      • In Google calendar, tap menu, tap settings. You can find the holiday calendar. You can tap to re- select.

• Hi, every one, I have a problem. please help me.
  A message "Restricted Access changed. Emergency service is blocked" always flash in my mobile.

  • This is a normal warning message. It just alerts you that current mobile network does not support emergency calls.

    Does it affect any functions?

• Hi Motorola Team ,

  I have MOTO G secong generation phonw and i am using it .I have a small problem that when i download a file from the internet after downloading i open file then everytime it ask for upload a file on the mobile network then click on ok button it start uploading a file in my library and after uploaded file i try to access it its star again downloading .i don't want to store my file anywhere .I want that when i click on download folder and try to open it open directly .Please help me beacuse of this issue my network connetion take charge for it .Please let me know how to resolved this problem

  Thank
  Dwarikesh Sharma

  • First, this is a community for Moto G owners.

    For your problem, what is the app that opens the download file? Once downloaded, you should be able to use it offline.

• Hi
  I can't enter message centre number in my moto g phone. And there for my sent message were not diliverig. Automatily save to draft.

  • Messages centre number is saved in the SIM card. You seldom should change it.

    Moto G does not provide any facility for you to change such things in SIM card. If you really need change it manually, you can do so in other phones (most Nokia and Samsung phones allow you top change this number).

    You can call the tech support of your phone company. They can send you a MMS with all settings. You just apply the MMS message to update all settings.

• i'm using moto g2nd gen n not able use pc internet on moto g 2nd after connecting my phone via usb tethering . I installed moto g device manager too. but can't access pc internet on mobile. pls help me out from this..........

  • Usb tethering is for pc to use mobile data.

    Your moto g cannot use internet connection in your pc by default. You need something called 'reversed usb tethering'. But it's very complicated and dependent on your pc settings.

• Dear Simon, a question about default language/spell checker. I bought my Moto G (2013) in the Netherlands. I have everything that can be set to local (Amsterdam time, Dutch language, ... you name it) for here in Holland where I live. However, if I write a text, as for an email, it doesn't know Dutch since it asks for every word "double click to add it to your language library" (it says that in Dutch); it appears like the only language it supports is English. What did I do wrong in my settings or what did I forget to set right somewhere? My language settings clearly show Dutch (Nederlands) only and no English is marked anywhere where I can see. Any idea? Thank you. Robert

  • The keyboard language? Settings - language& input, Google keyboard settings.

    • Simon, that's exactly what I did, months ago and verified just now: everything is set to Dutch (Nederlands), the Language, the spellchecker, the input, possible voice input (never used) and the standard Android keyboard (there is no Google keyboard option), everything I can possibly find, including Google maps (for location), etc. etc. But email input keeps saying "tick twice to add this word to your library"; it does that for every word; in other words it doesn't know Dutch.

      • Settings--language & input. Tap settings icon next to Google keyboard, make sure the language is Dutch. Tap text correction, add-on dictionaries. make sure Nederlands is installed.

        • there is no Google keyboard option. The only option which is grey and cannot be changed therefore is "Android keyboard - AOSP". I found a solution! I added a second language: English (US). This adds the language selection button to the keyboard. Now, if I select Dutch, everything is OK. Erasing English as a second language, leaving Dutch only: the problem returns. So it's probably a bug in the software.

• I HV moto g second generation phone BT its not showing my file in menu

  • What file menu? What do you want to do?

• hey simon can you explain any method to bring back photos deleted ... on moto g 1st generation..
  or any method to list internal memory as usb device so that i can use "recuva"......... help me buddy..

  • I don't recommend any recovery method fire deleted file. You should backup your photos to Google+ (default is on in photos app)or Dropbox.

• I kept a download and the space was not enough to download so i stopped then i deleted my apps and make it enough to download but the storage space is not showing the exact space previously it shows 428MB after deleting my apps also it is showing 428MB. Please help me with this problem...

  • The info is not real time. Also, the cache is dynamic. You can try to clean cache to release more space for a short period.

• i have moto g 16 gb kitkat. but my menu background is black. can i make it transparent? plz rply sir.

  • This is part of the launcher. You cannot modify it.

    But you can install any third party launchers that usually allow such customizations.

• Sr my cell phone charger is not working properly n it has some loose connection nw hw to replace and whom to contact..

  • You can user any USB charger for. the phone (up to 1500mA).

    I am not sure about the warranty period on the charger because in some regions, the charger is not provided. You may check with the seller or local service center.

• How to recod the voice during cl.. Is going on..

  • You cannot do it. Because it's illegal in most regions, android buried this feature long time.

    Some apps may do it. But root is needed.

• Hi,can anyone check if they can access data from internal storage.?its all greyed out and dont get the options to do anything.

  • What do you want to do? What apps are you using?

• Simon, can you explain what the difference is in Music, settings, audio-effects, between "Speaker and "Wired Speaker"? You can actually set a different equalizer for the built-in speaker vs a plugged-in headphone or other wired device? Robert

  • Yes, the speaker refers to the built-in speaker, The wired refers to your headset, including Bluetooth headset/speakers.

• Hi Simon, How to transfer pics & videos from Moto G to windows PC without the Motorola Device Manger as it its not working on windows 8

  • Actually it works well for mine (see this guide: https://allaboutmotog.com/moto-g-how-to-guide/how-to-connect-moto-g-with-pc-through-usb-cable-for-moto-e-and-moto-x-as-well/).

    Anyway, if your PC have wireless adapter, or you are using WiFi, it would be easy. You can try SuperBeam (https://play.google.com/store/apps/details?id=com.majedev.superbeam&hl=en). It has several possible connection modes. The only requirement is that your PC has a wireless adapter.

    If you are using WiFi at home, you can try Air Droid https://play.google.com/store/apps/details?id=com.sand.airdroid&hl=en

• Hi simon.
  How do i reset my phone? It doesn't show the "forgotten password" button? So how do i reset ir?

  • Are you being locked out of the phone?

    If yes, if it is locked by PIN or pattern, it should ask you alternative password. If you forget your alternative password, after 5 tries, you can then unlock it with your Google account password.

    Anyway, you can always unlock the phone with your Google account in Android device manager on a PC. Please Google "Android device manager".

    If you want to reset the phone, you can go to Settings--backup &reset-- Factory data reset. Please backup your data before resetting.

• Help Simon! I desperately need to uninstall "visual voice mail". Please, please tell me how to do this. I have no idea how I installed it in the first place. Thanks so much. d

  • If the app was pre-installed by your carrier,you can not uninstall it. You probably can only turn it off in settings- apps - all. If you're carrier declares it's essential, you even cannot disable it (turn off).

    If you installed it from play store, you can always uninstall it from settings- apps.

• Dear Simon, I have a very particular app problem. I own a BMW i3 (pure electric). BMW has an app to see the status of the car, change settings, charge times, etc. It's called "BMW i Remote" app in Google Play. It works on other mobiles but NOT on Moto G. Screen says: this app cannot be used in your region. Why not? BMW's app is only one and universal. I live in the Netherlands. I have two other make mobiles at home and both have no problem. BMW Netherlands has never heard about this problem.

  • I have no clue either.

    Does it allow you to install it? If you cannot install, BMW can always send you the apk file to install directly.

    But if it doesn't allow you to run, it's probably the app problem.

    • Dear Simon, Murphy's law at work. After days of trying, contacts with BMW, the solution came hours after my plea to you. For an unknown reason, unsolved yet, my computer and Moto G go to a US version of the app store, downloading the US app version from BMW, although I have my computer and Moto G set to "Netherlands" and Dutch language. I transferred the same working app from one of my other mobiles (not using the app store in Google Play) and that one works on Moto G. I noticed one difference: the app store app contains the letters US in the version, while the working one contains ECE in its version. Again in Google Play, only one single version shows up.

      Simon I wish to thank you for continuous hands-on useable answers to the many questions directed at you; I've seen many sites where the genius answering gives worthless answers and keeps telling people that they don't know what they're dong and that their product is the best: useless. But not with you: keep up the good work and thanks Motorola for allowing you. Robert.

      • Thank you for the update. This will help other owners who may face the same problem.

• Another query. I have been using a Blackberry, in which there is an application that allows the user to make notes or memos. Is there an equivalent in the Moto G?

• Can one use a Moto G without a google account or id?

  • You can, but it's inconvenient. You can skip the Google account setup.

    But workout a Google account, you cannot install/update apps from play store, you cannot unlock the phone with Google account in case you forget your lock screen password.........

    Any reasons for not having a Google account?

• How can I change storage location of files that I receive from Bluetooth

  • Normally, you cannot set the location unless you are receiving through apps.

    But you can move them with any file managers, e.g. ES File explorer (http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/)

• Hi Guide.

  Please let me know that is it possible to record songs from FM in Moto g .

  • No, it is impossible. The FM radio app in |Moto G does not support recording.

• hei simon i cont send sms to my sim company(1908 for ppport). i want to keep PORT of my sim but it not working for "both sims" and coustermercare told me that tere is problem on my phone.

  • I am not sure about whether it is caused by the SIM card or the phone.

    But anyway, if your SIM card can be recognized, your phone company can always send you a message with correct settings for sms and mms. If the sim card is not recognized, you can check whether the SIM card is inserted tightly. Then check with the phone company.

    For the phone, you can backup your data and do a factory data reset. This will erase all your data and settings.

• Hi,
  I am not able to send any files (like pictures, pdf files etc.) through Bluetooth to my laptop which is already paired. Surprisingly I am able to receive the files from my laptop. Earlier I was able to perform the same( both way transfer)
  This is also happening after restart of the phone also.

  Please help me on this.

  • any errors?

    You may follow this guide: https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-bluetooth-to-transfer-files-on-moto-g-moto-e-and-moto-x/

    • Hi Simon,
      I have followed the steps as per the link mentioned above.

      The following error I am getting

      Bluetooth Share: file not sent
      0 Successful, 1 Unsuccessful

      • Did you check the error messages on the laptop?

        You may try to pair again.

• Could someone please tell me how I stop the auto dowload of photos from all my emails?

  cheers

  • Go to Settings-- Email --Account settings, tap the email account, uncheck "download attachments".

• How i do create new folder's from gallery photos?

  • Gallery itself organizes albums based on existing folders; it is not a file manager.

    To create a folder, you need install a file manager. You may try ES File explorer: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/ .

• How to record voice in moto g

  • Download any voice recording app from Play store.

    Please note, you cannot record phone talks. Android disabled this feature because it is illegal in most countries to record phone conversation without the consent from the other party.

• I m Nitish
  How can I use timer in camera of moto g2..???
  Plz help.

  • Camara app on Moto G doesn't have a timer. You need use third party camera apps if you need the timer, e.g., camera360.

• does any one now how to set a signature up on moto g

  • Signature for what? Each app may have its own settings.

• I have this problem since I updated to 4.4.4 I started to noticed sometimes when I tried calling out I get Mobile Network Not Available. I either have to restart the phone or disable and then reenable SIM. It happen to both of my Moto G phones. This issue wasn't there back before this update. Both phones are not rooted.

  • Did you try a factory data reset? You need backup your data before reseting.

    • Both phones had been reset after each update. Also this is unusual when you look at the signal bar its full! When you go to notifications and press top right you see no service with full bar too. Instead of just restart the phone when this happen I just go to settings / dual sim settings then disable and reenable the sim.

      • Not sure about this. But if this happens again, you can try to enable flight mode, wait a min, then disable flight mode.

        • Thanks for the idea! A quick enable and then disable flight mode without waiting even a min I get call again. I just checked online seems there are some Nexus phones on Android 4.4.4 facing similar issues too. Might be bug in 4.4.4

• How do I remove the phone ringtones from always to just once???

  • Settings - apps, tap the menu button(3 vertical dots), tap reset app preferences.

• Sir
  1. how can I change the black background in the app drawer menu ?
  2. When a open WiFi network is available my moto g notifies me just in the notification bar. There is no notification sound nor any notification LED blinking . How to fix this ?

  • 1. The app drawer theme is defined in the launcher and you cannot change or customize it. You can try some other launchers if to want to customize it.
    2. It's normal.

• Hi How can I record voice during a call. I need voice from both ends.

  • You cannot. Because it's illegal in most regions to record phone calls without consent from the other party, Android doesn't support phone recording.

    Most apps will not work unless the phone is rooted.

• I HAVE ONE PROBLEM PLZ SOL IT????????????…………..
  I HAVE MOTO G.
  WHEN ANY INCOMING CALL IT IS NOT SHOW AT SCREEN,RING IS CLEAR SOUND BUT SCREEN AND ALSO HOME BUTTEN,BACK BUTTEN AND NOTIFICATION LINE IS HANG.
  PLZ SOLV IT.

• Hi I m from India I m using moto G 2 gen phone but I didn't find the option of 3g vedio calling while calling

  • Moto G doesn't video calling in the dialer. In most regions that Moto G is targeting at, the mobile data usually is slow and many carriers still charge excessively for this service.

• Hotspot issue. I make a hotspot on my phone. It gets connected toy other devices but no internet access. I tried using it even on safe mode and it still doesn't work. So can u plz help me.

  • is your mobile data working? in other words, can you access internet from Moto G?

• i have got a new moto g2... i have issues with fb notifications sounds...and fb messengers sounds.. can u please let me know... how loud the sound will be if i get a notification... and if i get a ping in fb meessenger... and also let me know how the sound will be wen my screen is off... for both noticiation and messenger...

  • It depends on the volume settings. You can adjust the volume through the volume rocket (up or down).

• Hi sir,
  This is sreekanth....
  From last Seven months am using Moto g (8gb) version and recently i brought Moto gen 2.Now am planning to give my old moto g to my cousin,I tried to remove Email & Gmail accounts from my old Moto g but i can't. What to do?

  • You need remove accounts from system settings (apps- settings- account), not from Gmail or email apps.

    You can also perform a factory data reset to remove all your personal info.

• I used Call recording Apps. but its record only my Voice. Please help can i record Calls in Moto G ?

  • This is normal. For legal reasons, you cannot record phone calls in android without root.

    In most regions, recording a phone call without consent from the other party is illegal. This is the reason behind.

    • Can you tell me how to Root moto G, so that call recorders works

      • You may check some developers community. We don't discuss rooting in this site because it may brick the phone.

• Hi,
  I am using moto g and I have below problem.
  If I am in a call and if I get a another call, I am not able to switch the call . any one please help me.

  • You need put the first one on hold. But some phone companies may not suport this.

• My copy paste function not performing well anymore? Why? I use to be able copy from any app and psdte elsewhere, not anymore? What happened? Then MMS not working? And when I want to fwd an MMS as an SMS...guess what? Nope? Why such basic function not working?

  • I think some apps block copy and paste function. It's up to the app developer.

    You can only forward MMS as MMS, not sms even you remove the media, as I know.

• Hiii,
  Read some of the replies.. Very helpful...Unfortunately could not find what I was looking for..

  When I get a call..the music does not stop automatically if I'm using my headphones to listen to songs..so most of the times I end up missing calls..as I don't that I call came in the middle of music

  Is there any setting to fix this?

  • if you are using Play Music, it should pause the music and you should hear the ringtone. For other players, it may ignore it.

    Anyway, you can always choose "vibrate when ringing" under settings--sound. Also, you may check the volume for ringtone.

    • Thanks for d reply.. Yeah it does vibrate..but d music does not stop.. I am using the default player in motog.. That's playmusic only..

      Till I don't answer the call..the music is still on..then what can be d issue??

      R there any settings that I have missed out on?? Coz few days back it was working I think.. N now again d same problem that the music doesn't stop when there is an incoming call..

      • Not sure, because I don't remember any settings affect this.

        You may try to reboot the phone to see whether it helps.

• How to record a voice in MOTO G

  • You can install a voice recorder app from play store.

• I can't find my audios which I download .......where can I find it and how to upload it in drive? I'm using MOTO G. Its a terrible confusion.........is that each and every time I have upload the downloads and then share it...... Plz do help

• hi sir

  i am using moto G......

  unfortunately i delete all the details(in ES explorer SD CARD) in my moto g.... i want to replace it... is it possible

  pls help me.........

  • It's not an easy job to recover the files. If the data are critical, you may have to find some professional service providers to do it for you. Again, it's very expensive and they don't guaranteed anything.

• how to change the message center number in Moto G (2nd Gen)?

  • You cannot change anything saved in the SIM card in Moto G. You have to use other phones (e.g., Samsung phones) to change, then put it back to Moto G.

    You can also ask the tech support of your phone company and apply the MMS they send to you.

    BTW, normally, you should not modify such numbers.....

• I am unable to send outgoing sms from my MOTO G. It was working fine until it stopped working two days back. How do i fix this? Please help.

  • any error messages? are you using single or dual sim cards?

• I have a query regarding Contact Mgmt in a dual sim moto g phone.
  I am planning for a second Gen dual sim Moto G.

  I have one official sim and a personal sim,
  I want to know how to sync contacts without cluttering.
  Can i manage only one sim for Google account sync and the second sim contacts obver phone?
  Please let me know how you manage, if you own one.

  Regards
  and thanks in advance.

  • Not sure. You may need some apps.

    Anyway, almost all apps are not designed for dual sim cards.

• Hi...i cannot delete a contact fully on my moto g...when i try and delete a contact it says "this contact contains information from multiple accounts. info from read only accounts will be hidden in your contact lists, not deleted."....how to permanently delete a contact?...

  • Settings--Apps--All-contacts storage, tap clear cache and tap clear data.

    Please disable contact sync from Settings--Accounts.

• Hi, I am using Moto E.I need to know how to record my dear one voice while speaking with them...

  • You have to put the voice on the speaker so that you can record. There are no legal phone recording apps for Moto E.

• where is the sound recorder in Moto G .

  • There is no pre installed sound recorder. You can get one from play store.

• hey there,
  My phone has been locked by android device manager,asking for some code to enter. However i never used any pin code for locking rather i used pattern. But, now its not showing to pattern unlock screen, only a keypad appears on the screen.
  Please help me!

  • Unlikely. Android device manager can only be accessed with your Google account.

    You can always unlock the phone with android device manager with your Google account.

• Is it possible to keep individual ringtone for individual sim's.?

  • No, I don't think you can do this in Moto G. The ringtone cannot be set per SIM.

• Hi,
  In Moto G default calender does not show birthday reminders from my contact.
  Can you pl help.

• i upgraded moto g to 4.4.4 and i cant control files on my internal storage. i cant delete or open those files. are there any settimgs are there went wrong?

  • What apps are you using to manage files? Some app files can only be deleted by the app itself.

• Hello
  I want to know whether we can delete multiple contacts on the phone simultaneously rather then deleting contacts one by one
  Like in other phones i could select the contacts and the press the delete option once and all the selected contacts would be deleted , but some how i cant find this on this phone . please help

  • No, you cannot. The contact is by default synced with your Google account. You may delete multiple contacts from your pc or your browser.

• Hello,
  Am facing a problem with my Moto E. Phone is getting SWITCHED OFF automatically and rebooting the very next second. its happening 2 or 3 time a day.. I did contact 'motorola chat service' and they advised me to use the phone in SAFE MODE, and CACHE CLEANING, and UNINSTALLING 3rd PARTY APPS; I did all of them.. but 'automatically switch off' problem is still happening.. why this happening? am totally fed up.. don't no what to do.. please help..

  • You may try to reset the phone. If the problem persists, you probably have to visit the service centre because it sounds like a hardware problem.

• Hi, I am unable to minimize the pages. When ever I minimize apps after that I could not able to get back Apps which I minimized.

  • Android doesn't support minimize windows. When you tap the home button, current app is stopped. If the phone has sufficient ram, the state will be saved in the ram. So when you try to access the app next time, most apps can resume.

    But if the ram is low, the memory is released for other apps and you cannot resume.

    Some apps doesn't support such caching feature at all.

    Some android vendors (Samsung, LG) now advertise multi window feature. This requires more ram and only limited apps are supported. They don't support minimizing window either.

• Can any one let me know which app is best to record calls?

  • No apps can record calls in Moto G without root. This is for legal reasons.

• My husband and I both have Moto G's, and have only had them about 6 months or so. I've never had a problem with mine but my husbands keeps going into emergency mode only, and he has to shut the phone off and turn it back on to be able to dial out, etc. I looked and from what I can see all of our settings are the same. Is there a way to fix this or is it a phone issue, network issue, etc? Thanks.

  • The emergency mode is related to the sim card or the carrier network. Very often, this is caused by the contact between the sim card and the card slot. If you trimmed the card yourself, you may try to get the official micro sim.

• I had disabled mobile data on my MotoG which on 4.4.4 via Settings-->Data usage-->Mobile data-->OFF and after a day I enabled it back but since then MotoG is not connecting to mobile data. Wifi is working fine though. I tried multiple reboots with data enabled/disabled configurations but to no avail. I had even tried setting "Preferred network type" to 2G as well (I only use 2G connection) from 3G and rebooted, but still didn't help. Please let me know how to get the mobile data re-enabled again.

  • You need specify the sim card for data connections under dual SIM settings. Did you check the settings there?

    2G data will not work with voice. If possible, you should use 3G data so that both voice and data can be used.

• I need to connect the internet in my PC through Moto G by USB because my PC have not wireless or hot spot facility. Please suggest me.

  • Does your pc or Moto G have internet connection?

• how to record voice?

  • You can download and install any voice recording apps from Play store. For example, this one: https://play.google.com/store/apps/details?id=com.enlightment.voicerecorder

• Dear Simon,

  Thanks for updating us with moto g features.
  I need to know if we have speaker option in FM radio.
  Rgds,gaurav

  • Yes, for most Moto g models. https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-fm-radio-on-moto-g/

• Yes you do because I tried it yesterday and it wants 9.99 paid some way. Thru credit card/pay pal.. no way to use it without it, so I'm not either.

• Hi. I dont seem to be able to share songs from google play music with my friend's cell through bluetooth. Please guide me how to.

  • Google play music are drmed and you can NOT share them with other users. the music files can only be played in the device on which you download the music from Google play music store.

• hey how do i edit songs on moto g?

  • It depends on what "edit" you want to perform? There are many good apps for mp3 tag edit, mp3 trimming...

    Of course, it is better to do such jobs on your PC. Audacity is a professional-level, yet free, tool for audio file editing on PC.

• I am struggling to put based contacts so please hhelp me

• How do I transfer/download an audio file to my computer

  • Connect your Moto G to the pc with an USB cable. Then you can manage files on your pc.

    Please note, you need install Motorola USB driver on your pc so that your Moto G can be recognized by the pc.

    You can download the official Motorola USB here : http://www.mymotocast.com/download/MDM?platform=windows

• Hello how can I change my theme from black to something else in my moto g

  • The stock launcher doesn't allow customizations. You may try some third-party launchers. Some allow customization and themes.

• While going through main menu some times my apps icon will go off

  • You may give more details on the problem you encountered. It's hard to guess what you are talking about, home screen? App drawer? Disappear or delayed display? How did you get the problem?

• Hi,
  I had a issue with my moto g,after updating to android 4.4.2 and 4.4.4 Getting an error an automatic sim selection has been stopped.And sometimes facing isssue of call drop.Any suggestion..

  • Backup your data and reset your phone (settings - backup and reset - factory data reset).

• Hi
  I couldn't find an option to send mp3 files via Bluetooth. Can you please help?

  • it depends on the apps you are using.

    you can try ES File explorer, select the file, then choose share via bluetooth. For ES file explorer, you may try this guide: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

• I have downloaded one app mobogenei but it stops install and blocked by google as it is from unknown source but it is showing in downloaded menu options but now i cant able to delete that what to do no options for delete is showing

  • To install apk file directly or from other sources (not Google Play), go to Settings-security, check Unknown sources.

    To delete any files, you need a file manager. You may try ES file explorer: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

• i have moto g mobile when my mobile completed its charging from 100% to 10% just i went to battery option in that i seen “42% of charging is taking only cell standby” and screen-20%,phone idle-6%,etc . now i need to know how to decrease the % of cell standby? so that i can grain more batter
  note: i kept my 2 sim cards but i kept ON only for sim1 and sim2 is always in OFF.
  i getting only 20hours charging per-day with out using eg:playing games,chating with frnds in any apps.

  plz tell how to get my battery life from 20hrs to 1day atleast

  • The high percentage of cell standby usually is an indication of poor mobile signal. If you tap the cell standby, very likely, you will find relatively large percentage of "no signal" time.

• I can not find message box. Where is mes box

  • Messaging app? By default, it is next to camera in your home screen.

• Hi Simon, I have dragged and dropped music from my PC using WMP to my Moto g. I want to listen to my music offline which I can do through the Google Play Music app. However I am reluctant to post my credit card details so I cannot use this service free. I can see in the music in the music folder using ES Explorer but so far it has been inaccessible to me. Can you please suggest a free app that will satisfy my need?

  • You can try many music players on play store. For example, vlc for android is quite good. Mx player is also good. It all depends on your preference.

    BTW, I don't think you need provide credit card info to use play music app. It's only needed of you want to download or buy music there.

    • Thank you Simon. I would rather use Play Music but I just tried to download the music manager programme to my PC (just realised that is how one does it!) but I am still requested to leave payment details even for the free standard service. I will now try one of your other suggestions and hope it works. Many thanks for your advice.
      Tom

      • Play music was pre-installed in your Moto G. If it asks for account setup, you can always skip the payment info. If you don't subscribe to the streaming service or buy/download music from the store, no payment info is needed.

        • Being a silver surfer I think that I must have messed up Play Music somehow. The first time I used Play music I managed to install some music on my device and all was well. Later I wanted to add another couple of albums to my library so, having ripped the music to my PC, I synced my device to my PC. At that stage I lost all the music from my library but not from the PC. However, the music was still in the music file. After that all attempts to get music into my library failed and that is when I sought your advice. Anyway, all is well now. I downloaded VLC for Android Beta and was up and running within a couple of clicks. The app recognised my music file immediately and I can now listen to my music offline. My tiny concern is that VLC is still in Beta mode but I know it is reputable. Many thanks for your help and advice.
          On a different note, having read most of this feed (?) I reckon you must have the patience of Job! You help a lot of souls out there. Well done!
          Tom

        • Glad to know you can enjoy your music now.

• Our school has a wifi network that has a proxy. But when I try to modify the network details to input the proxy host name, port and other details, the ''dialog box'' panel would not let me Save the modifications. The Save button at the bottom is not highlighted and cannot be pressed. How to fix this? Please help...

  • Probably one of the required field is empty. Did you try to connect, then to modify the network?

    • I am already connected to the network. I just have to input the details. The only field I do not know is the part of ''bypass proxy for''. And could you also please clarify the IP settings? I am so lost. Thank you!

      • It depends on the type of the proxy. You need check with the IT guys in the school.

• Hello , I have installed the es file explorer and its working perfectly , I just want to know whether I can create new folders and add documents into them or not ?
  I could do this through my PC but I want to know whether there is a way of doing it through the file explorer or any other way simply without connecting it through to the PC

  • Of course, you can create folders with es file explorer. Just tap the new or + button in the bottom of the app.

• My problem is with the POP emails coming to the Moto G from my ISP. My Moto G keeps deleting older messages so that I only see the last 4 or 5. While in the email inbox today, it synced and 3 new emails arrived but all the old ones (including unread) just disappeared and I can't find any command button to look at all emails, only unread, inbox, deleted etc. The emails are not being deleted from the server even when I delete them from the Moto G and that is in accordance with the settings I have choseen. When I download emails onto my desktop PC email program, the messages are deleted from the server, but once they are on my Moto G I don't believe they should then disappear when they are subsequently deleted from the server (they don't disappear from my husband's Galaxy Tab). Where are the emails going from my inbox and how can I find them again on the Moto G (other than going into my desktop PC).

  • It's very likely due to the sync settings. Did you check the sync settings for that email account carefully?

• When i put pin in security, a camera icon is displayed on the right bottom side of my phone. The camera works even when the Screen in locked. How do i remove the camera icon............ please help....... Thanks...

  • Install another camera app, e.g., camera 360. Then it will require pin to finish the operation.

• After the recent KitKat update the color scheme of my contact and speed dial list changed. Is there anyway I can customize the color scheme to suit me?

  • No, I don't think you can customize these colors.

• How to unlock Facebook in moto g..?

  • Facebook is not "locked" in your Moto G.

• in moto e teen patti indian poker is not downloading it's showing filtering level dose't allow this app.
  pls give me solution for this.
  how to close filter for downloading

  • If the warning is from Play store, you can open Play store app, tap menu key, tap settings-content filtering. You can check Show all apps ( or high maturity).

• Gm :) How do I send a blank sms from my Moto G? Thanks

  • Not sure. But you can just add a period.

• Hey, sir! thanks for the post. its really helped me. btw, I need a little help. how to removing data usage in moto-G?? I can't even remove some app or other. It keep notification itself, the data usage i use is about 2giga.. thanks..

  • You should find out the apps that use the data in Settigns--Data usage.

    You can try to disable background data for the apps that consume a lot of data in Data usage, tap the app, then you can tap and confirm 'Restrict background data'.

    For apps you don't need, you can uninstall (if it is installed by you) or you can disable them (if there are pre-installed).

• how to take backup of my moto g at laptop? Is there any specific app to use? I want to back up contacts, messeges and app data...

  • For contact, you can backup it to Google. For messages, you can use a backup app.

    For apps, you can use Helium app to backup your apps.

• Can I set up a personal photo of the incoming caller on the moto g .?

  • In people app, you can add a photo for each contact.

• how can i remove my email acoount from email app which is in moto g

  • Settings--Email (under accounts), tap the account to be removed, tap the menu key (3 vertical dots), tap remove account.

• Hey. I just got my new moto g today. My problem is abit weird. i mean,the option for back camera is missing in phone. I dunno how to solve it. Also after taking a pic from d front camera,its saying "unfortunately,camera has stopped". What d hell is this? Is this product old? Or THIS IS JUST A NORMAL ISSUE. PLEASE HELP. i NEED THE SOLUTION.

  • You may try to reset the camera on settings - apps - all - camera, tap clear cache and clear data.

    After resetting the camera, you can open camera app to see whether you can switch between rear and front.

    You may also check this guide : https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-moto-g-camera/

• hello
  I am facing an issue with moto g -
  when a call is on waiting, i try to answer it it says "unable to switch calls"
  This is only happening for my device , others are able to switch calls easily
  Please help

  • Do you mean you want to put the first call on hold? If the call is from the other sim card (if you are using dial sim model), you cannot put the first one on hold to answer calls from the other sim. If it's from the sim card, it depends on your carrier.

• dere is a prblm..evn m installing apps lyk facebuk or opera mini..dey r installd successfully bevt r nt shwng on apps or windows..evn my watsapp dp is nt chngng..wats d procedure

• Hi,

  Every time i minimize a app like a game come back or reopens (even from task-bar) it restarts, losts all my progress in that game.

  Eg. playing candy crush, a call comes and you minimize the game and when returns it restarts from fresh, progress and one life gone.

  Not resuming from the same point.

  Plz guide a solution.

  • There is no minimize function in Android. When you are using an app, tapping the home button will stop the app, not just minimize it. The app then may be shown as active if your phone has sufficient ram to keep it alive. Otherwise, it will be forced to close.

    The behavior also depends on the app itself once it's stopped (but not closed). Some may restart once you try to re-launch it. Some may continue.

    Launching an app from the recent apps or from home screen or app drawer makes no difference.

    Android is trying to keep as many apps as possible in the ram because unused ram is wasted. Android uses some algorithm to decide which apps should be kicked out (closed) to maintain ram for next job.

• How Could I Delete the unwanted word files from Quick office ??? There is No option for delete the files.. Aslo I have installed File manager . and Delete the files from there but Still files are available in quick office.. So kindly help me regarding this...

  • Quickoffice saves files to your Google drive. Did you really delete them? You need delete them from Google drive app. Quickoffice doesn't delete files.

    If it's a local file saved on your phone, once it's deleted, it should not be accessible.

• I did factry reset to my moto g and now want to install the game data backup in my phone which is to be placed in obb file but it is not showing the obb file.plz tell how to get the file

  • You should use app backup tools, e.g., Helium, to backup and restore app data. https://play.google.com/store/apps/details?id=com.koushikdutta.backup&hl=en

    Please do not play with individual files directly. After factory reset, when you install the app again, some keys may change and the data may be not usable. That's the reason why you must use the backup/restore apps.

• Hello Simon,
  Thanks for all the great tips, I've got the hang of my moto g far quicker!
  I've been trying to find out how to display a little number over apps like messaging, email, whatsapp. phone, which shows the number of unread messages. It's a great feature on my old iphone and Samsung android phones but it doesn't seem to be on this phone - unless I've been too thick to find it. Can you point me in the right direction please?

  • The Google launcher doesn't have this feature. Moto g uses a similar (near stock) launcher.

    If you really need that feature, you have to use some third party launchers, e.g. Nova.

• Hi Simon, Thanks for all the solutions it really helped me to learn about MOTO G.
  Could you please let me know how to search Senders name in default messaging (SMS) app currently it is searching for sms contents :(
  I was a iOS user, there we can search for sender of the message.

  I really appreciate for all the help you are doing. hope my problem also will be solved. Fingers crossed :)

  • unfortunately, the messaging app does not have this feature. Yes, it only search contents. Some other Android phones (e.g.,) do have this feature. Moto G is using stock Android with very limited customization.

    • so sad to here :( day by day this kind of disappointments encouraging me go back to iOS.

      anyhow Thanks for the Quick reply appreciate it.

      • Moto G is targeting at new smartphone users. So Motorola has to minimize the settings to avoid confusion for a new user.

        Moto G uses stock (almost) android. Most android vendors usually customize it heavily. For example, the search for senders is available in almost all Samsung android phones.

        Stock android is for the two extremes of Android users: new smartphone users (it simply works of of box) and developers.

        If you were iPhone user, you should try HTC or Samsung.

        Anyway, you can check whether there are any apps for that.

• Hi, can anyone help?

  I am used to Blackberry and have switched to Moto G, mainly for work. Still getting used to it but my big struggle at the moment is filing emails. I need to file my incoming emails into a file structure in Outlook (temporarily before they are archived). The problem is that there are over 200 folders. On the BB I could search for the folder by starting to type the project name or number and it would fine the folder. I don’t seem to have that option on the Moto G. I can’t scroll through hundreds of folders to find the right one every time I need to file and email!

  Thanks
  Andy

• Hi, can anyone help?

  I am used to Blackberry and have switched to Moto G, mainly for work. Still getting used to it but my big struggle at the moment is filing emails. I need to file my incoming emails into a file structure in Outlook (temporarily before they are archived). The problem is that there are over 200 folders. On the BB I could search for the folder by starting to type the project name or number and it would fine the folder. I don't seem to have that option on the Moto G. I can't scroll through hundreds of folders to find the right one every time I need to file and email!

  Thanks
  Andy

• which type of usb cable should i use for tethering as i did not receive any cable with the moto e .help me

  • Just normal USB to microUSB cable. It is better to get one from a PC store.

    Most Samsung phones come with a USB cable, which usually has good quality and works with Moto G.

• Hi I am using moto-g mobile. Frequently one of the sim is not able to work even the dual sim mode is selected.
  What to do and why it is raising?

  • You may first check this guide: https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-dual-sim-cards-on-moto-g/

• 1. How to delete an an installed app in MOTO G KITKAT?

  2. Destination of received files in MOTO G KITKAT?

  3. how to stop notifications of kitkat 4.4.4 in my 4.4.2 moto g?

  • 1. you can uninstall apps installed by you. You can disable (turn off) some pre-installed apps. A few pre-installed apps cannot be disabled. You can do this in Settings--Apps. In Moto E, in app drawer (not home screen), tap and hold the app, you will have the option to uninstall it.

    2. It depends on the app used to receive the file.

    3. You can choose not to install. But you cannot disable OTA notifications.

    • thanks bro..

• how to access my files in moto G?
  How to make video call in moto G?

  • You can access/manage your files with a file explorer, e.g., es file explorer. You may refer to this guide on how to install and use es file explorer: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

    For video calls, Moto G doesn't have a native so for it. You can try hangouts. Please note, this will use your 3g data.

    Some carriers may provide free video calling. This doesn't use your 3g data. But Moto G doesn't support this.

• how to use pc interne connection with moto g..plz help

  • There is no official way to share PC's internet connection with your Moto G.

    There is a tool called Android Reverse Tethering for windows, but it requires rooted phones. I NEVER test it. Here is the link: http://forum.xda-developers.com/showthread.php?t=1371345

• How do i record voice using MotoG??

  • You can download any voice recorder in Play store. Moto G does not come with voice recorder.

    Please note, you cannot recorder phone calls on Moto G.

• How do I get a signature on my moto G?

  • Email signature? In email app, tap menu key (3 vertical dots), tap settings, tap the email account you want to set signature, then tap signature to set your signature for this email account. If you have more than one email account, you need set them individually.

• which is the best voice recorder for moto series?

  • Try Smart Voice Recorder: https://play.google.com/store/apps/details?id=com.andrwq.recorder
    or Voice Recorder (good, but ads are a bit annoying): https://play.google.com/store/apps/details?id=com.enlightment.voicerecorder

• It is posible to make the moto g when receiving a call first vibrate and then ring with scalating volume? I have found this characteristic in cheap flip phones but I do not know how to replicate this in behavior in the moto g.

  • You can enable vibration and ringtone simultaneously, but not one after the other in Moto G.

    The ringtone is always ascending volume in Moto G.

• Hi i bought moto g 16 gb recently and it always reboots. Sometimes power button doesnt work.
  I uninstall some app in safe mode but the problem is still there...pls guide me what to do..

  • The reboot can be caused by hardware problems, firmware issues, app problems. You can try to backup your data and do a factory reset.

    If the problem persists after factory reset, (do not install apps from unknown sources for a while), you may have to visit the service centre to check the hardware.

• Sir,
  I am using gmail and email application in my moto g but there is a problem. My sent folder in both the applications does not shows the recipient's name but writes as ME. there is no solution on internet for this please help

  • It's unlikely. If you check the message, the to field should be correct.

    In the email list, most apps list sender. This is normal.

    • Sir,
      I am facing this problem till now, it becomes very difficult for me to find emails now. I have all fields correct please help. I dont understand why in sent folder insteed of receipients email id me is written all over.

      • I also don't understand the reason.

        In Samsung devices, usually the recipients are listed.

• Hi
  I have faced one Prob in my MOTO G frequently. Network has been droped while speaking with people and the call has been ended and it takes 15 to 30 secs to reconnect the network. anybody have this issue in your MOTO G?
  Team can you help to solve this issue permanently? some of my friends too have the same issue.

  • This is normal. Moto G cannot have simulateous voice and data connection, even for the dial sim model.

• how to update motog kitkat version from 4.4.2 to 4.4.3?

  • Settings--About phone--System update.

    • hei is motog kitkat goted 4.4.3 update is it true in my phone it showing they is no update?

      • Moto E got 4.4.4 version in INDIA, but there is no update avail for MOTO G in same region

        • This is normal. The update need go through some carrier testing and different phones use different firmware (although they are all called kitkat 4.4.4).

      • If Moto G shows no update, it means the update is not available for your region yet. You need wait.

        Some regions may get the update earlier than others.

        Some regions skipped 4.4.3 and got (will get) 4.4.4 directly.

• HI, when i connect my G to my computer via USB - I can immediately access the files on the phone through my Windows Explorer! Is there a way to protect these files with a password?

  • No settings on Moto G for this. It is against the purpose of the connection.

    Anyway, you may check whether there are any windows settings limiting the access of mounted storage.

    • Disappointing, but thanks.

• How to selectively delete my motoG contacts??

  • In People app, open the contact, tap the menu key (3 vertical dots), tap delete. This will delete the specific contact.

    By default, Moto E contacts are synced with your Google account. Sometimes, it is easier to manage on your PC.

• sir i want to use my moto-g phone internet connection to run my PC(computer) internet connection. how to perform it?

  • I assume you want to share your mobile data connection with your.

    If your PC has a wireless adapter, you can turn on hotspot in your Moto E (Settings--More--Tethering & portable hotspot-- portable hotspot. Then your PC can connect to the wifi network created by your Moto G. Hotspot drains battery very fast, so you should stop it when not in use.

    If your PC does not gave a wireless adapter, you need connect your Moto E to your PC through USB cable (you need install USB driver in your PC: http://www.mymotocast.com/download/MDM?platform=windows ). In your Moto E, go to Settings--More--Tethering & portable hotspot--USB tethering. USB tethering is grayed out if usb connection is not detected.

• Hi
  I cannot connect my Moto g to my Pc Through USb . it keeps on connecting and loosing its usb connection. I did install Moto device manager . I am using Windows Xp sp3 . please help

  • Sometimes,it can be due to the usb cable or the usb port. Try it with a new usb cable, and try to clean the usb port on the PC if it is very dirty.

• I have spent a significant amount of time trying to set a custom notification sound and ringtone. I used to be able to record something and set it, simple as that on other phones, however with the Moto G its not that simple. originally i tried a voice recorder and used the app options to set as ringtone, but when I check settings it says "Ringtone- none". So then I tried ringtone maker app, did the same thing, recorded something and tried to set it to no avail. I went a step further and got a file manager app to try and manually place the audio file into the media folder that contains all the default ringtones/notifications but it gives me an error saying its a read only file system... I even got a converter and tried .ogg (type for default notifications).. This is a real piss off, as I just want to simply set my sound to something personal that I enjoy... Can someone please help me here, is this possible??

  • You should put the audio files in Ringtones folder as shown in this guide (it works for Moto G ringtone customization as well): http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/

• The android obb file in which my game data is there it automatically getting deleted but apk remain intact wats going on?

  • Normally, you should not care about those files.

    What problem did you get? for which app?

• Which icon indicates about music player?? there is no music player icon??? what can i do ??

  • Google play music is the pre-installed music player. You can install other players from Plays store.

    • Can you tell me which music player is more suitable for moto g???

• I didn't get USB cable to connect with my PC,,,so there is any other way to connect with my MY PC.

  • Did you install the USB driver for Moto G on your PC? http://www.mymotocast.com/download/MDM?platform=windows

• This can be done through "es file explorer" or any file manager. Select the file and move it to the desired folder you want.

• I wanna know why I'm unable to installed apps received via Bluetooth (unknown source also checked ).

  • Any error messages?

    You may install a file manager. When browsing the APK file, you will give the option to install. You may try ES File Explorer: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

    • ES file explorer was already there. I reset my phone completely now its OK.

• How to access the internal storage or file manager in moto g?

  • You need install a file explorer. You may read this detailed guide: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

    Another option is to do this in PC (when connecting your Moto G to a PC with an USB cable).

• My phone is locked with NUMBER LOCK but it is not opening. So tried to do hard reset but when I am selecting the recovery button it is showing only Died android image with NO COMMAND below. But NO instructions is displaying on the screen.

  • You can unlock your phone worth your Google account. You can also unlock and rest the lock for your moto g at Android device manager from a pc.

    Anyway, it is not necessary to reset your phone.

• I really want to know that does Moto G cam has self timer? Does it really have only 6-7 basic options as settings?
  just w*f...m a photographer i really needed some more settings..at lest self time..thats a basic one...
  what should i do? do i need to update or something or do i need to download any app?
  Yesterday only i updated all apps from play store including Moto camera.
  Any1 can help?

  • Motorola camera app doesn't have a timer.

    You can always try some third-party camera apps, for example, camera 360. Of course, there apps are mainly for normal users, not professional photographers.

    Motorola camera is for absolutely new users. So Motorola makes it extremely simple to use.

• Im not able to connect to google play store icon on my moto g.I tried to connect it through Wifi.Im able to open my gmail n all.Even my friend is facing the same issue.We bought our phones just 3 days before.Please help me.

  • If you have Internet connection, you should be able to access the play store.

    What error message did you get when you open the play store app?

• i using internet with my sim and i not getting much speed as i using wifi but it was not opening half fast of my wifi ? and how to change 2G to 3g????????/

• my friend have a moto g mobile he going to USA he want to use his phone in USA so is this possible to change any software or settings to use motog Indian mobile to USA ?

  • In us, there are two types of mobile networks: GSM and CDMA. Your Moto G probably can work on GSM network only. AT&T, T-Mobile are using GSM. Verizon is using CDMA. There are also many other carriers as well.

    Normally, you don't need change anything in your Moto G.

• Hi,
  I am unable to transfer pics from my laptop to Moto G.

  Error:
  --------

  The device has either stopped responding or has been disconnected.The camera may not support copying files from your computer.

  Please help.

  • You need connect your Moto G to PC as MTP, not camera. Once your Moto G is connected to the PC, swipe down from the status bar, tap the USB connection notification, change the connection type as MTP.

• how to tranfer all pic in one file when taken from different places like if i m downloading form facebook a new folder is being created and if cliking a pic a new folder as camera is created now i want all the pics to b in single folder..

  • @Priyanka: This can be done through “es file explorer” or any file manager. Select the file and move it to the desired folder you want.

  • I'm not clear what exactly want to achieve. Where are the files you want to transfer? And to which location, you want to save them?

• my phone is automatically SWITCHED OFF from last 2days ,it has happening like that only from 2days. i did factory reset also but it was same problem

  • Is it very hot when it was switched off?

    • i leasing songs and played games for 1hour so it was hot i think i dnt know exactly because of my mobile cover and my mobile case was little hot

      • Normally, it should be ok. If it is too hot, the phone will shutdown automatically to protect itself.

• i transferring files from PC to mobile and i kept mobile display Off for 15sec, when the display is off then the files r not transferring and also i cnt edit the name of the file which already in the mobile

  • Are you using USB cable? You can try to disconnect and rec-connect it, then you should be able to edit or remove the file.

    Normally, turning off phone screen should not affect the file transfer.

    • *yes i using USB cable only and i reconnect again again but it it not editing my file when phone screen is OFF

      * i transferred a PDF and WORD file to my download folder from Pc to Mobile and i removed connection and opened downland folder in mobile it showing only PDF file only and re checked my file by connecting to PC and it showing PDF and WORD both files y this problem and PDF file is also not opening. and i download ES FILE MANAGER app and by using this app i opened download folder and opened WORD file but it not showing exact matter or text some titles are missing?????/

      • Can you copy files only when the screen is on?

        To edit read off file, you need install some PDF reader, for example, Quickoffice or Adobe PDF reader.

        For word file, you can install Quickoffice and kingsoft office (wps?)

        • i changed "standed limit" to "no background processes" in developer option and after some days phone is automatically switched off when i ON the mobile i seen that the option is changed to "standed limit" and again i changed, when i changed again mobile is automatically switched OFF. but u told me that "no background processes" is for to stop background running apps. can u tell what option i have to change it and also solve my problem (switch off)

        • Normally you can set the limit as 2-4. You need experiment it. I seldom recommend user to try no background processes. I think this is to solve your other problems, not this one. This usually is for debugging purpose to find out whether the problem is caused by some background processes.

          If you set no background process, some apps may not work properly.

          When the phone is rebooted, this setting will go back to the default. This is normal.

        • i have quickoffice app but word file cannot showing my title bars which was highlited only text was showing.

        • I'm not sure about what title bar you are talking about. QuickOffice does not have any functions of MS Word. KingSoft probably has more features, but it is also different from MS Word.

          Both of them can open and edit your word file. But not all formatting can be read properly. Normally, people use them to edit the text, then formatting them in PC.

        • yes i can copy files only when screen is on

        • Probably you turned on some developer options, or installed some task managers....

          The normal behavior is that you can continue the copying when screen goes off.

• IF THE BATTERY IS 50% THEN HOW TO KNOW HOW MUCH HOURS WILL THE BATTERY WILL GET to 1%, IF WE KEEP PHONE IN NORMAL MODE(not using wifi,data,only calls and sms).. is there any option to check remaining hours of batter or suggest me a support app for motog mobile?????????

  • I don't think there are any reliable apps for this. The best way to estimate is doing experiments by yourself.

• I have a 16 GB Moto G and every time i download something from the play store, it restarts the download after reaching halfway. at first this problem wasn't there but now i download a 5 mb application in one hour. i have not restricted any data or put any limit. some apps i can't even download at all.

  also some games are lagging as well...i don;t know if they are connected.
  please help!

  • Are you using mobile data or Wifi? The download speed depends on many factors, but most of them are beyond your control, e.g., the location of the nearest Google server; you ISP's connection to Google server...

    The restarting downloading is usually due to network issues.

    You may also check the available space (settings--storage). If the available space is low, the phone will also become slow. Try to clear the cache for some apps to free up some space.

    • nope, it's on mobile data and i got a new micro sim so i don't think they are network issues.
      also enough space.

      nevertheless thank you for the response!

      • I still think the connection (to Google server) is probably not good. If you have wifi, try wifi.

        You may also test the mobile data connection quality with Speed test: https://play.google.com/store/apps/details?id=org.zwanoo.android.speedtest&hl=en

• hi simon
  how do i sync my facebook contacts on my moto g. There is no separate option for adding a fb account in account settings.

  • Facebook closed the doors to others long time ago.

    Facebook only supports one account on one device.

• How to stop background running apps to save battery? My battery pickup was very low due to background running apps plz tell how to stop it? I installed battery saver app but it was stopping background apps for due minutes only and after that again apps are running

  • You have two options.

    Simple option: limit the background data. In Settings--Data usage, tap the menu key (3 vertical dots), check "Restrict background data".

    A bit more complicated option. Go to Settings-- {}Developer options. Scroll all the way down, tap Background process limit. Choose at most 2 processes. You need test whether you should limit 1 or 2 or 3 or 4.

    PS. if you cannot find developer options, please follow this guide to enable it: https://allaboutmotog.com/moto-g-how-to-guide/access-developer-options-menu-in-moto-g/ )

    • Hi Simon,

      I did try the first option but whenever i connect the phone to PC/restart the phone, it changes the settings and i will have to go back and restrict background data again.

      Somehow even the second option ain't working for me, it is still auto updating the inbuilt apps. Pls help.

      • Yes, all developers options related settings will be reset after rebooting.

        To solve battery problem, you need know who is draining battery. You need know whether the phone enters deep sleep state when not in use. You may install CPUSpy and GSam Battery Monitor apps. Monitor it for a few days to find the root cause first.

• How to OFF vibrate when I am typing on chrome internet? Can u tell me the option where I can find it to off

  • I think it is your keyboard settings--language & input. Tap the settings icon next to Google Keyboard, uncheck Vibrate on keypress.

    Some other tips and usage of Google keyboard can be found in this guide: http://motoeguide.com/moto-e-guides/use-moto-e-keyboard/

• Hi, when I am trying to delete any message(sms), simply I go to messaging then open that thread, then i am selecting that message which one I want to delete, In 90% time I am deleting message details, not delete option pop-up. most of times I am not able to delete messages. my default sms app is messaging.

  • If you tap and hold the specific message, the only pop up window is the messages options. Then you tap the Delete to conform and delete. Did you get anything else?

    • yes, I am getting message detail, not the delete option pop-up. it is happening 90% of the times, whenever i am trying to delete any sms. but some times i got that delete option pop-up.

      • Single tap gives message details. Tap and hold should give message options.

        If you tap and hold the message, it still gives message details, you may check Settings--Accessibility--Touch & hold delay. Change it to Short.

        • i tried a lot of times,but no benefit. i had noticed one thing if there are any links then it can be deleted in just one attempt.

        • I think it's important to tap and hold blank area. It always gives me the correct option if I tap the correct area.

        • in my mobile it is by default short, but still i am not able to delete messages. most of the times it gives message details.

        • Tap and hold "blank" area of the message, not the text area.

• I accidentally removed the clock from my home page how do I get it back

  • tap the app drawer icon (6 dots in a circle, it is in the middle of the fav apps), tap widghets. You can scroll left and right to find the widget. Once you find it, tap and hold it to put in in the desired location.

    • The icon is there if you do this but it does not automatically come on when you power up. How do you get it to WORK again?

      • What do you mean it does not come on? The time is not correct?

• how to save contacts from mobile to sim in moto g

  • Normally, it is better to save contacts in the phone and sync with Google account. SIM card can only save one number, while if you save it in the phone, you can save email, birthday ,,,,,,

    If you want to use SIM card to save contacts, you may try this app: https://play.google.com/store/apps/details?id=com.needom.simcontacts

• how to record voice during a call?(call recorder) in moto g.

  • Moto G does not have voice recorder for phone calls. You have to use some apps to do this job. Most of these apps require root.

    Please note, in most regions, recording a phone call without consent of the other party may be illegal.

    • Hi Simon,
      Is there any available application to record incoming/outgoing calls without rooting the device (Moto Gen 2)?

      As rooting of the Device will Void Warranty.

      My Region is India and it doesn't have any legal issues regarding recording of voice calls.

      Kindly advice.

      Br
      BE

      • I don't think such apps work without rooting the phone. Android purposely disabled this feature already (as you know, for legal reasons).

• i cannot send sms to my sim company(vodaphone) with moto g, when send sms to my sim it showing msg not send , the problem is for both 2 sims, can any one help how to solve this problems.

  • Very likely, the message center number is not correct. Also, make sure you after in sms (text message), not mms mode.

    You may call customer support and they will send you a message. Apply the settings in the message will show the issue.

    • same problem i am also facing ....did u get any soln

      • IF U CNT SEND sms to coustomercare do u r phone factory reset i did it and now i sending sms to coustermer care successfully.

      • Not sure about this problem.

    • I called customer they given center number and I not found the option to change center number in my mobile can u plz tell me the option where it is in moto G

      • Moto G only reads message center number from SIM card. (your SIM card should have this info). There is no way to input/change it directly in Moto G (this is actually a security measure). Normally, the customer support should send you a MMS, and when you apply it, the settings will be applied to the SIM card.

        If you cannot get further help from the customer support, you may try to put the SIM card in another phone that allows you set the number (e.g., most Samsung phones allows you to do it). Once you input and confirm the number. Use the SIM card in your Moto G.

        • where i can find factory reset option, and if i did factory reset contacts,apps,data will also erase from my mobile if yes how to save it before reset?

        • Factory data reset can be found at: Settings--Backup & reset.

          For contacts, you can sync them with Google account (settings--accounts--Google, tap the account to choose items to be synced.) For messages, you may use some SMS backup ups to do the job. Photos are backed uop automatically to Google+ unless you disabled it. Other files, you need copy them to your PC or to Google drive.

        • i sended messages from another phone and i cross checked the center number it was came as coustomer told me and when i canged to moto g i cnt send msgs to coustoer number even today also i changed my sim to another mobile and sending msgs to coustomer

        • Then you may have to visit local Motorola device center to check the phone.

          As the last effort, you may back up your phone and try a factory reset your Moto G.

        • has u told before i kept my sim in another mobile and i checked the center number but the number is same has coustomer given and i kept sim in moto G and again i checked to send sms to coustomercare but it not working it showing me msg not sent

        • Did you try to send a test message in another phone that displays correct message centre number?

          You may also try to "update" the message center number from that phone if the phone allows.

• Can i do an internet pass through from my PC on my Moto G (like was possible in the HTC One). In case i can, could you kindly guide me on how it can be done.

  Thanks

  • Do you want to share the Internet connection on the pc with Moto G? Not easy.
    Do you want to share mobile data connection with you pc? Yes, the simplest way is to use wifi hotspot.

    • P.S.
      Preferred way of connection via Bluetooth. But if it is not possible through Bluetooth, please explain the way via USB connection.

    • Could you please guide me how to share internet on my PC (win XP) with my Moto or give me a link where it is described in details?
      My Moto model is XT 1033

      Thanks in advance

• i am from india n itz been a month i bought a new Moto g n i have a Bad Network problem everytime it goes to emergency mode all the time no network i spoke wit my network provider they say network is real gud at my place ha i tried to reboot Reset mobile twice but there is no strength in the network i activated 3gdata on mobile n 3g is also too slow cant acess my fb most of the time wat to do is there any problem with my phone or do i have to change some setting to get it correct wat exactly the cure for this issue i thought moto g is a gud mobile

  • For the network signal strength, Moto G actually most of the time works better than other phones. If Moto G cannot connect, it usually means you are in a dead spot. You can try to move 10-20 meters away to see whether you can connect.

    Please note,the carrier says the area is covered, but there are still some spots without signal.

    For the 3G connection, it purely depends on the carrier's network. To access facebook, it is better to get HSPA or HSPA+ connection (the icon is H and H+).

• How to select different ring tones for the 2 sims? There doesn't seem to be an option. Can anybody help me with that? Thanks much.

  • You can assign different ringtone for different contact, but probably you cannot assign it for sim card in Moto G.

• i cannot send sms to my sim company , when i kept msg for PORT to my sim vodaphone it showing that msg not sent and i changed my sim to another phone the msgs r going can u help y i cont send msgs to custermer of my sim ?

  • You may call the customer service centre of your phone company. They may send you the proper message settings and you can then apply the settings automatically.

• i kept a game dowload it taking some time and i kept screenoff for 15secounds when screen offed after some secounds my download also stoped can any one help me how to dowload when my screen off

  • It depends on the app itself. Did you disable background data?

    • i dnt know how t odisable background data can tell me how t odisable?

      • Settings- data usage. Tap the menu key and you should find the option.

• by using datacable i uploaded some pdf files to dowloads and i removed connection and opend my dowload file they is no files in my file can any one tell me how to add files from pc to my motog mobile

  • After you copy the files to you phone, you can verify the file by opening it in your PC (before disconnecting).

    You may install a file explorer to check whether the files are there. Please follow this guide: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

• Hello Dear,

  Could you please tell me how to open file manager or internal storage in motoG

  • Please read this guide: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

• Is any getting a same problem of phone going to Emergency Mode for like 2/3times a day ??

  • Did you cut the SIM card by yourself?

• How can u custom ur ringtone

  • Or u can go in thru es file explorer or any of those types of apps cut or copy and paste it under ringtones it'll then. Show up on your list when selecting a ringtone. That's how I do it its so simple

  • Please try this guide (it was written for Moto E, but it also applies to Moto G): http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/

• 1.how can i share music files through blue tooth from my mobile to another mobile?
  2.i am not able to getting my files option in my moto e?

  • To make it simple, you should install ES File Explorer (you may follow this guide for Moto E: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

    AFter installing this free app, you can select any files, then tap the menu key, you can get all share via options including bluetooth.

• How do i set to Dutch language? I know it has it but i cant find it anywhere, its not in language setup....

  • It should be there Settings--language & input--Nederlands

    • nope only English, French, Portugese, Turkish and some Asian or Arabic languages

      • Maybe it is a special regional model. If the language is not there, you cannot do much as it is part of the firmware

        In most regions, there are many options.

• Hello how to enable jar files..

  • You need some apps to install java apps. There is one called jbed. I didn't try it for long time.

• my moto g shows notification toggle is active and screen starts going off and on, when I reboot the phone problem is solved, please help.

  • Probably it is caused by some third-party apps. Did you install any notification related apps?

• How do you put the timer on the camera ?

  • you can try third-party camera app, e.g., camera360, which has a timer.

• Hello.
  When we open the drop down menu on the top, there is supposed to be a photo at the top left corner. Could anyone help me out with how to put a photo there?
  Thank you.

  • Another option I found is to save your own number in your phone book by setting a pic like u would other ppl in your phone book that photo will auto automatically show up in the location you are talking about. Sorry I don't know how to explain things as simply as Simon

  • That is your Google + profile photo. Update your g+ profile.

• I once used share a photo in gallery by Facebook...but now gallery has an icon of Facebook with share icon. How can I remove that???
  I tried clearing the cache memory but it is still showing that share icon and Facebook icon together.

  • Did you mean the icon for gallery was replaced with facebook share? You may try to reboot your phone took see whether it helps.

• I want to store all my files in the phone but they are getting into the google cloud. how do i change my memory storage location???

  • Are you talking about photos? I think all files are saved locally. They are simply backed up to Google +. You can disable the auto backup in the Photos app. Tap the menu key in that app, you can find the settings and turn off auto backup.

• Is there a way to only make zero volume level for notification only without affecting ring tones? Is there a way to do volume control de-linking ring tone and level of volume thorough with we here incoming voice in call?
  Please email reply. Thanks.

  • In messages app, you can set the notification sound to none.

• Hello, I want to know how can I change black background after I enter menu system. The wallpaper can be changed but how can I change menu's black background to any image I like? Haven't found any solution yet.

  • you can use several 3rd party launchers(like go launcher, apex launcher etc) for resolving your issue..

• I have fifa 14 apk and data file but when i install it and copy the data file to obb folder then too it starts downloading data what should i do

  • can you replace the downloaded data file with your existing data file?

    If you backup the app data to Google, Google will restore them when you try to install the app in new devices.

• how to clear files from downloads in moto g?

  • You can install ES file explorer, then you can find the files in the download folder. You can also connect your phone to a pc to manage all files in your Moto G.

• Im having a problem connecting to the internet when I'm not in range of WI-FI?

  • Does your mobile plan include any mobile data?

• Is there any option in moto g to answer the calls automatically in hands free?

• How do we add signature in text message. Pls help.

  • Hangouts does not have this feature.

    • So u can't put a signature on ur messages

      • If you use the messaging app, not Google Hangouts, you can add signature. But in some regions, the messaging app was replaced with Hangouts.

        If you can find the messaging app in your Moto G, you can open it. Touch menu button (3 vertical dots), then tap settings.

        • I am doing that, (touching the three dots & it's not an option! Michelle

        • Yes, it seems there is no such an option any more.

• I want to change photo saving location to gallery after taking picture by camera. Initially i have marked option always save in 'Photos' instead of Gallery. Now i want to change it Gallery. Please help me in this regard...
  Thank you

  • I have upgraded my mobile to Kitkat version and i am from India

    • Hi Venu, this is due to two apps the Gallery app and Google+ photos app. The photos actually are saved in the same location. The difference is what app is used to browse the photos.

      You can go to settings--apps--photos, then clear default.

      • yup that worked but you have to power it off then turn it back on

      • Thank you Sir :)

• I am unable to hear the voice during the incoming and outgoing calls.

  • Did you try to adjust volume during the call?

• Hey.. Does moto g have voice recording ? If so how can I use it ? I don't have an option for it in my app launcher

  • You can download any free voice recorders in the play store.

• I am not able to hear the caller voice clearly , and the call is automatically disconnected after few
  minutes

  • If you get this problem consistently, it's better to have the hardware checked in local Motorola service centre.

• can we have voice call recording option while the loud speaker is in ON mode ...

• Is there a way to set up an auto-reply for text messaging if you are going to be on vacation and/or out of the country for a specific period of time?

  • You need a third-party app. You can find some in Play Store, e.g., https://play.google.com/store/apps/details?id=com.msm.autoreply or https://play.google.com/store/apps/details?id=com.tmnlab.autoresponder

• I was recording slow motion but when I go to play the video I cant here nothing help me !!

  • The audios may have problems with slow motion. A lot users reported this issue.

    • How to correct it?

      • No way to correct it. It is supposed to be no audio for slow motion. But somehow, in a few regions, people get distorted audio.

        If you failed to get any audio in slow motion, this is normal for Moto G.

• I have windows xp SP2 on my pc. I'm unable to connect my moto g to it using a data cable.
  The device XT1033 is detected but it shows an error msg saying there was a problem installing new hardware.
  I have even tried the usb debugging option. Nothing works. Please help !

  • I think the USB driver for Moto G requires XP sp3 at least. You can try it: http://www.mymotocast.com/download/MDM?platform=windows

• I am not able to sync my contacts with my Facebook account. Is there any setting that I need to change?

  • Since Jelly Bean, Android native apps can NOT sync contacts with Facebook, because Facebook closed the doors...

    There are some third-party apps in the Play store that may do the job. But some of them don't work as expected. No recommendations on apps.

    • Thanks alot

• Data connection is getting disconnected during call and when the call is over data connects automatically. somebody please help in this issue.

  • I guess you mean mobile data. This is very likely due to the settings of your mobile network.

    • No error message, when I receive a call or start a phone call, the 'E' symbol goes away and there is no option to browse until the call ends

      • This is normal and expected, because Edge is 2g connection, which cannot be used simultaneously with voice.

        If it is 3G network (3G, H or H+), you very likely can use mobile data while talking. This depends on your carrier's network as well.

    • Simon, do you know how to fix the mobile data problem? I get the same.

      • This is normal because Moto G is only dual standby, NOT dual-active. When you are on a call, mobile data should be suspended. Once you finish the call, it should resume automatically.

        • Please advice as how to use mobile data if we are using one sim card and in voice call

        • You just enable mobile data. That's all. Did you get any error messages?

        • Hi Simon,

          I use to work a lot while on call like check my mails while on official call but when I resume my call my internet disconnect and i can't do anything while i check same for other mobiles they are using internet very efficiently during their voice calls Please let me know if this is issue with MOTO G if not then please provide me setting for internet enable during calls. becuase in that case i need to change my mobile....

        • If you are using one sim card, yes, you should be able to do it in Moto G.

          But if two sim cards are involved, no, Moto G doesn't allow you to use voice and data simulateously. In this case, you need get a dual active phone. Moto G is only dual standby.

• can i download & install the apps/games for my (moto g) mobile from my pc through usb cable...........if yes give me steps

  • If you have the APK file, you can just copy it to Moto G and then you can install it (after enabling unknown sources).

    Unfortunate, there is no official desktop software for Moto G.

    AirDroid can do some jobs on PC through wifi: https://play.google.com/store/apps/details?id=com.sand.airdroid

• How do I take voicemail off where anyone can hear my voicemail

  • Voicemail is provided by your telephone company. You can call them to unsubscribe.

    • Yes but there is an app on there where you can just hit play button and here voicemail and I have unsubscribed which all you have to do is subsxribe and hear all voice mails. but can not take it off

• Need a small help. The music play app from Google is not recognizing the newly added media files to the internal memory. However when I Bluetooth the files, the same gets updated in the app but when I delete such files, it is still showing up in the app. Kindly help me out in this regard.

  Thanks in advance !!!

  • Did it update correctly if you reboot the phone?

    • Yes, it was applied correctly ...

• i have created new folder and copied my pdf file through data cable into storage area,,,but i can see copied photos and videos....but where can i find the pdf and musics

  • Download a file explorer, for example, ES file explorer /file manager .

    • ya i did ....thank u...

• Hi,
  I have forgotten my password pattern on my mojo g and to unlock it tells me to enter my gmail. However, it is telling me that the email/ password is incorrect. I have reset my password on my laptop but it is still telling me this. I am not connected to wifi on my phone either - is this affecting it?? Do i need to connect to wifi to get into my phone?
  Thank you, Djenne

  • If you forgot the old password, your Moto G should connect to the Internet through wifi or mobile data.

    If your Moto G is connected to Internet either through wifi or mobile data, you may use android manager from your Google account in your pc to unlock your phone. This only works if your turned on this feature on the phone before. Please choose unlock, not reset if you can find the phone from your Google account.

    • I do not have my wifi or mobile data enabled
      and the pattern is not unlocking and i can not even login into my gmail account because it is showing incoreect username/password :/

      • If it does not recognize your Gmail account, you probably have no choice but to reset the phone.

        Anyway, you'd better check the password for your GMail account on a PC first.

    • I also forgotten my password & I am trying to access my phone . It is connected to internet but its giving popup of invalid ID/password.When I am using this password through PC, it is getting connected to my gmail ID. Whats should i do now ?

      • Go to Android device manager to unlock your phone and clear the password. (You need choose "lock")

        • THANK YOU THANK YOU THANK YOU!!! I reset my pattern this morning to keep my toddlers from getting into the phone. I promptly forgot the pattern :-/ When I tried to recover by entering my gmail and password, it kept telling me it was incorrect. I had no idea about the android device manager! It worked perfectly. This will also allow me to find the phone in the house when my little darlings hide it.

        • Glad to know it works for you.

• Hi
  I am facing a problem as my Moto g mobile display icon names are not displayed in English.
  initially it was in English only but when i click on the screen it changed to some coding language.
  can You help me how to set to English.

  • Settings -- Language & input -- Language and select English.

    • How do I turn off predictive text?? And it also viberates while typing..how do I turn that off??

      • You can turn this off in Settings -- Language & input.

        • Even if changing the language still there is no change in name icon it is some kind of error.
          But when i restart my phone it gets display in english... Please help

        • What language did you change the phone to? Normally, if you change the language, the interface will be changed to the language. Some pre-installed apps in Moto E may change, but some may not. Most other apps may not change.

          Please note, you need change the system language, not the keyboard language.

• Hi ankit even am facing the same problem loosing interest in moto g

  • hey Mohsin..this problem is not a very big deal,,it is actualy caused by the faulty application..and when i uninstall that app,,it reallly works ... problem vanishes...yippeee..you should try.. it definitely works..

    • Hey ankit can you plz tell me the apps name which create this problem on moto g ( not hearing voice on calls)

      • #arafath & #sourabh.. yes ofcourse,, in my moto g,,the problem was caused by a software named "BeautyPlus"& its a image editing software..
        thanks

        • Hi Ankit,

          Even im facing the same problem. It's happening from past one week. Im really frustating with this kind of issue.. could you please suggest/ advice me...

          Thanks in advance,
          Karthik Gummula

        • Bt ankit i didnt installed beauty plus app nd i have done data factory reset two times but it cant help me out ...so can you suggest me ...what to do..its really getting me frusted

        • Occasionally, it can be a hardware issue. As your Moto G should be still under warranty, you can ask the technicians in the local Motorola service centre to check the phone or repair/replace it.

        • I'm facing the same issue. How do I know which one of my apps is causing it? :(

    • Hi Ankit, was there any app in particular u uinstalled... because i am also facing the same issue

• i am unable to hear the persons voice during the incoming or outgoing calls and they are also unable to hear my voice..but when i restart my moto g,,the problem solves..and after few hours the same problem occurs...
  for solving this problm i have already do a hard reset but it also not worked..plz help me..it is so annoying..

  • It can be caused by some other apps, or faulty hardware.

    You'd better to ask the local service centre to check your phone.

    • okkk thanxxx...

      • Once I had the same problem but it was due to lamination.while laminating the hole of microphone at the bottom was not opened.check it if it is so.

• Hi,

  I have doubts related to Moto G email (not gmail app).
  1. how to search for old emails by just typing sender's name or subject
  2. how to attach files other than picture/video..such as pdf/excel/word doc in new mails or forward mails
  3.how do I add signature to emails
  4.

  • my problem is i cant open my moto g . i've just leave it low battery and the next day i cant open it even im charging the phone.what's happening to my phone.reply please moto g is not yet famous here in our country. thanks.

    • You need charge it at least about 20 mins before you can turn it on if the battery is empty.

      • How about when it will not turn on at all!!??

        • You can press and hold the power button until you see something.

          If you cannot see anything after holding ht power button for more than 20 seconds, it means either the power button is spoiled or the battery is spoiled (or empty). You have to visit the local service center to check and repair.

  • 1. Use the search button. But you cannot use filters.
    2. By default, email or gmail app only allows picture or videos. However, this can be easily bypassed by one of the two methods:
    a). you can browse the file, then share via gmail or email.
    or b). you can install a file picker (for example, ES File Explorer: https://play.google.com/store/apps/details?id=com.estrongs.android.pop ). So next time when you want to insert file, you will have thye option to choose ES File Explorer and choose the file you want.
    3. Signature setting can be found under individual email account settings.

    • Sir! I am from India.
      I used moto g(16gb).xt 1033 model. Iam facing same problems with my device,I think it was happened after the software update from 4.4.2 to
      4.4.4.problems are.
      1)singles were weakened.
      2)Even full signal also Google play store not open egarly.In case it may be open it shows "unfortunately Google play store has stopped".now I am facing this problem even opening on vlc beta player also
      3)When I opened the gallery it shows unfortunately " external storage not available in this device" even at that time it has 90% storage availability. And after some time all photos and videos are removed from the gallery.
      Could you please help me?

      • referring to your questions:
        1. not sure about this. But you should not rely on the bars. The bar is just a relative measurement.
        2. it depends on the data connection quality. Strong signal usually corresponds to batter data connection, but this is not always the case. The signal shown is more or less for voice connection. The data connection depends on many other factors (how many people are connecting to the same tower, the links from the cell tower to the router of your carrier....). You may test it with WiFi broadband.
        3. you should leave about 20% storage unused. The estimation of the storage is not real-time. But for your problem, you can try to reboot the phone. You may also backup your files and remove some unnecessary files from the phone.

• What do you want to search? Photo collection?

• want to search library in moto g phone

• This is the limit set by most carriers. For larger files, you probably should use dropbox or google drive to share. MMS is for small files.

• Does anyone know how to increase the MB on videos? I cannot attach videos to my text messages or email because it says it is over 25 MB. Is this a setting and can I change it? How???

• We don't discuss Moto G rooting in this community. You may check some developer communities on how to root Moto G.

  Please note, rooting your Moto G will void the phone warranty. And most importantly, you will find you probably don't need the root.

• I am unable to root my moto e without data cable.....you know to any apk file and setting please told me to help root my device....

• The downloading will start again if u switch to mobile network

• go to settings-dualsim setting- on mobile data

• You can always enable mobile data, then disable wifi.
  By default, if both are enabled, wifi will be used if wifi network is available.

• The download app only remember files that downloaded from Internet. It doesn't scan new files in that folder.

  You can install es file explorer to locate and manage the files. You may check this short guide. http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

  To edit word file, you need install Google doc or kingsoft office.

• Hi Simon how are you? Recently I took moto G 16gb mobile. I have some word documents in my PC I have copied into my motog download file. I disconnected from PC and when I checked download file in my motog mobile i could not see my file. But when I connect it to PC then I can see that file in laptop. If I cannot edit any file which is present in motog in my PC. Please help me regarding issue ASAP

• Hi. could you let me know how to turn off sms sync for my outlook email. seriously thinking a menu option for this has been left out?!

• I selected the WiFi option for kit kat upgrade in moto g but I want to change it now for mobile network how to do this