Moto G Online Manual

View Comments

• moto g camera does not come on phone says allow permissions but camera will not turn on after allowing

  • Is it the stock camera app, or a third-party camera app?

    Anyway, you can reset the app. Tap and hold the camera app icon (not to open the app), tap the "i" icon in the context menu, tap Storage and cache, then tap Clear storage, and clear cache. Now, open the app again.

• hey i have recently bought moto g9 phone. but i get to know that slow motion is not available for front camera. and you tube video resolution is also 720p only not above that. tell me about this problems so i can fix it.

  • The front camera on Moto G9 does NOT support slow motion. It can only capture videos at 30fps.

    But it does support full HD (1080p). You can record a video and check the details.

• WHAT IS THIS ICON? IT'S ON A G4 MOTO. IN STATUS LINE, LOOKS LIKE AN "N" WITH MIDDLE LINE BROKEN AND HOOKED"

  • can you share the screenshot on our Facebook page so that we can see it?

• I have a moto g 4 play.
  By accident I took out the MESSAGES logo from my phone with some msgs I was saving, however, the App info is still on my phone

  how can I recover?

  • You should be able to find it in apps screen. Then add it to the home screen.

• I have Moto G3 XT1550, after update to 6.0.1 my phone display sometimes get unresponsive,on touch panel automatically touch started to work it seems that some ghost is operating the phone. but after sometimes it becomes normal. I have reset the phone but no result.

  • It is hard to say the cause without checking the hardware.

    Do you have the same problem in safe mode?

• Hello,

  After upgrading my Moto g2 to Android 6.0 from lollypop, I'm unable to use 3G data. Only 2G data is recognised by my phone. Tried by removing the sim card and inserting again, restarted and put airplane mode but without success.
  Please help me with this issue.

  Regards,
  Ranjith

  • Did you set network type as auto? Also check settings- about phone - status - sim card status.

• No, I am not able to get sound when I play media files

  • Did you check volume settings?

    Anyway, if the phone cannot make any sound, you probably have to backup the phone and try a factory reset, or visit the local service center.

• Hi, I am facing very strange problem after marshmellow 6.0 update. Before the update, it was working fine, but after installing lollipop, i cant get audio during voice calls whether its incoming call or outgoing. Though restarting also not helped. Is there any permanent solution?

  • If you transfer audio to loud speaker, do you get the voice?

    • Even transfer of audio to loud speaker is not working

      • Do you get audios normally when you play media files?

• yeah this is the only solution.Every time i have to reboot the phone when RAM usage is high but it's a temporary solution for few hours.But the condition remains the same

  • You can try Greenify app.

• I got updates notification for my motog 3g. After updating my got locked. When i open any app. My mobile shows that it's locked and i didn't set any lock. I am unable to open this lick pattern. Please help.

  • I never heard such an issue. Only the user can set the screen lock. The update should not set a new screen lock automatically.

    • Ok. Any solution to get it unlocked.

      • Yes my phone got locked due to updates. Actually, due to one of the download apps updates my phone got locked. Solution was simple. I have restarted my phone in safe mode and uninstalled all the downloaded apps. Now my phone is unlocked.

        • Thank you for sharing the update. You should avoid such apps.

          Anyway, system update should not change your lock screen security. But apps, may do anything. This is the reason why you should only install apps you knows, and from reliable sources.

      • You probly have to reset the phone. You can follow the link above, or follow our guide to reboot the phone into recovery mode, then reset the phone. Please note, all your data, files and settings will be deleted and you cannot recover them.

        Also, after factory reset, you need use your Google account to re-activate the phone. This is a security feature since Lollipop 5.1. You may refer to this guide fire factory data reset protection: http://gadgetguideonline.com/android/lollipop/how-to-bypass-device-protection-in-android-lollipop-5-1-when-you-do-a-factory-data-reset/

      • https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/43394

• Ok, love my Moto G Gen 2, but and this is becoming a huge but. The free memory. After updating to Android 6 my free memory is down to 30mb out of 891mb. the android os seems to be taking up the largest chunk of this. courtesy of this, whenever on facebook (for example) if I click on a link, to open a new page, it will show for about 10 seconds and then close that page down and go back to the facebook page. is there anyway that this can be altered, fixed. it is driving me slightly mad. hoping you can help

  • Not sure about the issue. Marshmallow itself doesn't take more RAM. Actually Facebook is a resource hogger.

    Did you try to clear cache partition?

    • I am also facing the same issue of RAM usage after marshmallow update.Almost all of the RAM is used.Is there any solution for this or how i can revert back to android lolipop.Please help

      • Android update cannot be reverted. You have to visit the service center if you need old version of Android. They may help you flash the version you want.

        For RAM usage, you can reboot the phone to see whether it helps.

• i updated to marshmallow,after instaling it started optimising apps but after its done it continues doing the same and optimices again. i restarted by presing the power button upto 8 sec or 10 it restarts but continues optimicing and repeats . plz help

  • Please be patient. You need wait it till finishes. After each reboot, you have to start the optimizing apps procedure, no exceptions.

    As mentioned in other replies, this is due to apps that are not updated for long time. You may consider to uninstall apps that you are not using any more.

• Have tried to download Device Manager without success. When trying to open file 'Unspecified problem' notified.
  Initially Moto G was recognised and I could transfer files. However, on second attempt to transfer files, Moto not recognised. Have tried several un-/re-installs, but no luck. My PC is 64-bit, could it be that download is 32-bit and causing problem? If so, how do I obtain correct software? If not, any thoughts?

  • Motorola device manager works with both 32bit and 64bit machines. It is not necessary to re-install several times. What you really need is the USB driver.

    After connecting Moto G to the PC, you should check the notifications on the phone. You need also check device manager on the PC if Moto G is not recognized.

• Hi I updated my Moto G 2nd Gen to Android 6.0.When my phone is in locked position and I try to switch it on,I am pretty sure I had on the left the "Call" sign ,"lock" sign in the middle and the "camera" sign on the right to unlock the phone.Now the left "Call" sign is replaced by the "voice command" sign..
  Can I change this back?

  • After getting Marshmallow update, the bottom left should be Google Now voice icon, not phone. You can swipe up to unlock the phone. If lock screen security is not swipe, you can tap the emergency button below the keypad to make b emergency calls. The phone icon in the lock screen on lollipop is for emergency calls only ( you need define ICE group in contacts app). You cannot use it for other calls.

    Google Now launch doesn't allow you to customize the lock screen. If you really want to change it, you can try third party launchers. Some lock screen apps may also have this feature.

• How do you remove names from the "speed dial" page. Its to easy to inadvertently hit a name when putting the phone away or simply touching the phone

  • Tap and hold that contact, you can then see "remove" option (don't release your finger )

    • After upgrading my moto g2 to Android 6.0 I can't open games likes d-day,virtual tennis and fifa14,so can you tell why is that happening and can you pliz help me fix the problem?

      • You need check whether the app has problems on Marshmallow. Some old games may not work on Marshmallow.

• I recently updated moto g2 to android 6.0. After updating I can't open wi-fi. It shows "turning wi fi on .." and then it will dsconnects. What to do pls help??

  • Is the wifi off in settings - WiFi? What's the icon for WiFi in quick settings panel?

    • Yes it is in settings--wi fi

      • If you turn WiFi on (drag the switch to right side), does it turn off automatically (go back to left)? Or you just cannot get connected?

        • yes..it turns off automatically...

        • Then you may have to backup the phone, then try a factory data reset.

        • k thank u

• I get play store downloading problems like errors and sudden stop without any warning

  • It could be just caused by interrupted connection to Google servers. You can try again later.

• I've accidentally put a password on the phone,every time i open it i have to use the password to open my phone. How do i get rid of it please

  • Do to mean lock screen? You can set lock screen security as swipe in settings- security- lock screen.

• How do I reset my voicemail password?

  • Voicemail is managed by your carrier (phone company), not your phone. You need check with them to modify the password for voicemail box.

• In my moto g2 mobile home screen am swiping left page its come Google Page how can I remove this please help me.

  • It's part of the Google Now launcher. If you don't like it, you can use any other third party launchers.

• I need to divert my calls to my works mobile. How can I do this?

  • it is better to check with your phone company on how to divert calls. In this case, the calls are diverted when your phone is off.

    if you really want to do this on your phone, you can open Phone app, switch to call history, tap menu key (3 vertical dots) in top right, tap settings, tap call settings--, tap call forwarding.

• sim card is activated.

• I cannot locate photo gallery on Moto G since new android updates. Help please. Tons of precious photos I need

  • An update should not delete you photos. But if you reset (factory data reset) the phone, all your files in the internal storage will be removed.

    Can you find the Gallery app?

    All you photos should saved in DCIM/camera folder (both internal storage and SD card should have this folder). You can check the files on PC or with a file explorer (e.g., ES File Explorer)

• I dont know what carrier my phone is. So therefore im not able to call or receive calls. Im currently using a tmobile sim card for my motorola moto g 2014 phone. What is wromg with my phone.?

  • You need check with T-mobile whether the sim card is activated or not. .

    • checked yes the sim is activated