Moto G Manual (Mot G user guide)

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• Hi Simon,

  Is Moto G(1st or 2nd or 3rd) supports video calling in India without installing third party apps like Skype and Hangout etc..

  • Video calling requires both mobile network support and device support. Moto G doesn't support video calling.

• How can i deactivate push massages in my moto g 3rd gem mobile

  • Normally, most apps allow you setup its notifications.

    You can also disable notifications for individual apps in settings - sound & notifications - app notifications.

    You can also use priority mode or do not disturb mode to block notifications.

• Does the first gen Moto G require a plugin or Adobe application, or specific media player to recognize videos saved to the device as .bin?

  • I think .bin file is an iso file. You cannot play them on Android.

    • Simon, I get trouble with my google play store. when i open app it say server error then i try to fix it. i go to setting -> app -> google play store then uninstall updates google play store. i think it can be fix but i wrong. now i can't see google play store in app. how i can get it back?
      i hope you can help me. please reply asap

      • You probably disabled the app. Check the application manager.

        If you get problems with play store, you can try to clear cacahe and clear data for the app, not uninstall the updates.

• I am using Moto g 3rd generation from last 1 week, I am not getting how to set the ringtones to my contacts

  Please suggest me

  • Start Contacts app, open the specific contact you want to set ringtone, tap the pencil icon (between star and menu), tap menu key (3 vertical dots), choose Set ringtone.

• I'm using moto g3 and I'm unable to download songs directly from internet. Can you help it out?

  • Most websites only stream music and you are not allowed to download files directly. You can try to ap and hold the link, then choose to save the link target.

    if you bought music from them, you can always ask them how to download these music.

• How do I access my favorites folder? I was online and noticed I could flip up the bottom left corner to get to it...kinda like turning a page. But now I can't seem to get to it again. Help please!

  • Do you mean bookmarks on Chrome browser? Tap the 3 vertical dots on top right to access the menu items including bookmarks.

• Moto G manual link in English on this page seems to be broken. Please help.

  • All PDF links work. Would you please reload the page and let us know the number of the corresponding manual.

• I bought Moto g 1st gen a year ago , suddenly it's miss behaving , pics n videos are not visible in gallery as well as photo app and even songs in music is not visible but d prob is they present in internal storage when seen through file manager app kindly help !!!

  • Reboot (power off, then power on) the phone. Wait a few mins, then try again.

    • Did many times yet same issue now I viewing images n videos using file manager help !!!

      • You may try to clear the cache partition to see whether it helps. Please follow this guide to clear cache partition: https://allaboutmotog.com/how-to-clear-cache-partition-on-moto-g-and-moto-x-after-android-lollipop-update/

        If convenient, you can also visit local Motorola service center because the technician may find a solution after "seeing" the problem.

    • My phone gives eco sound when I call or receive phone plz help

• New MOTO G 2nd Gen (5.0.2)... I just bought two unlocked for Europe. Wanting to be able to watch the DATA USAGE while we are there I've been working on the two phones. The problem with the Moto Settings/ Data Usage/ is that it is not as represented in the Moto Manual... It has no options to modify data information, no option to reset the Data Usage,.
  Motorola was absolutely no help... ok, if you call "RESET the entire phone!" ...help.

  • You can change cycle, but not reset the usage data. When cellular data is enabled, tap the current date cycle, then tap Change cycle.

• I have just replaced my Moto G with a 2nd Generation. I cannot find any way of entering a standard signature. Previously with other phones I have just replaced the "sent from my...."

  • Signature for what? In email, you can set signature. For SMS, no.

• I cannot figure out how to upload a video from my gallery to Facebook. How can I add facebooks to my share options from my gallery?

  • In facebook app, tap the camera button, you can then choose photos or videos.

• i am unable to send more than 2.50 mins on whatsup in single go from moto g mobile.

  For example:if i am sending 7 mins video,it split in 3 videos like 2.5 mins,2.5 mins,2 mins.

  kindly give solution for this problem as soon as possible.

  • This is the file limit set by WhatsApp. The video size is limited to 16 Megabytes, or about 90 seconds through WhatsApp.
    Reference: https://www.whatsapp.com/faq/en/iphone/20964587

• I bought an unlocked moto g (newest version) and then moved overseas. Despite all my friends where I now live being able to connect internationally with people through apps like what's app and Viber; my moto g will not recognize or add any number that is not in the country I am currently residing in. I want to be able to call back to America but I have no way of doing that. Any help would be so appreciated!

  • You can add +country code to the numbers.

    WhatsApp is linked to your phone number.

    Any specific error messages?

• Hi how can I stop google ads . I have tried all means but ads keep poping while accessing any app.

  • Such ads very likely come from third party apps you installed.

    If you get ads in all apps (fir example, gmail,messages), you should reset your phone because very likely you installed some nasty apps. Try to backup your data before resetting.

• hi,i have a problem with my moto g xt1033,i cant use my favorite song as my ringtone and i cant send music to another mobile.please what can i do?

  • For ringtone, please check this guide http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/

    For transfer files, are you using bluetooth? Please check this guide https://allaboutmotog.com/moto-g-how-to-guide/how-to-use-bluetooth-to-transfer-files-on-moto-g-moto-e-and-moto-x/

• Hi Friends, I am using Moto g 2nd gen. If anybody can tell me how to stop the vibration while typing.. Also my Moto g takes too long to charge, is there any hardware issue or it works like this only.

  • it is a keyboard setting. Go yo Settings--language and input--Google keyboard--preferences. You can turn off vibrate on keypress, and sound on keypress.

    The Google keyboard guide can be found here: http://motoeguide.com/moto-e-guides/use-moto-e-keyboard/

• I have moto g,
  Problem what I face is that, when someone calls me,usually it shows option of either connecting or disconnect.
  But now it asks my pinthat is set for lock my phone, and untill and unless I didnt provide it, it doesnt allow me to recieve the call.i want my previous setting and wants to recive my call without any disruption of pin lock.
  Plz reply asap.

  • This is probably due to some apps you installed.

• i using motog1stgen when i updated to lollipop from that day my phone is vvvveyslow some times it will struck and i will not respond for 5 to6 seconds i have formatted my phone also plz slove this problem .

  • If factory days reset doesn't solve the issue, it's very likely caused by some apps you installed. You may restart the phone into safe mode to see whether the problem persists.

• I am using Moto G. After i syn my Moto G with PC , I deleted Camera Pictures and videos. I deleted more than 2.5GB, then storage space not enough message comes in phone. Also Now email also not syn due low storage space

  • In Settings--Storage, it should give you the available storage.

• i am not able to import my all contacts from sd card to my new moto g 2nd gen.....when i tried sm of dem are imported but then process stoped and other contacts cant be imported from sd card....hlp me out

  • Maybe the list is too long. You can split the contact list to several.

• I have motog first generation.. Going through strange problem.. When I wake up in morning my on is on.. But if someone tries calling it tells them that the on is switched of... Until I make a call from my side to someone... M not able to understand... Tried every setting possible...

  • Does the signal strength bar show properly?

    You can try to reboot the phone to see whether it helps.

  • On== phone**

• Can u tell me how to deley unwanted FM radio station

  • You cannot delete the scanned radio stations.

    But you can add the stations you want to use as favorite by tapping the star button in the right side of the station. The star will become blue. You can find all your favorite stations under Favorites. This is the correct way to manage stations in FM radio app.

• how i stop push massage aur service massage in moto g 2nd generation. in massage setting this option not available.

  • For sms, it's a mobile network setting. You can only turn off notification on the phone.

    Fir emails, you can set it in the email app or Gmail app depending on the app you are using.

• How to set the after call summery and cell info display on moto Gen2

  • You need find some apps for this. By default, you can only get such info in call history.

• Hi I need to make video call for my 3g network service provider can u help me

  • Moto G does not support video call through 3G some carriers provide in Asia and Europe.

    You can use Hangouts for video calls. But it need WiFi or mobile data connection.

• My Moto G won't let me set a photo for my contacts... It keep saying unable to save photo edit

  • You can try to edit the photo in Gallery app, save it. Then use the edited photo in people app.

• I bought Moto g 2nd gen week days back. I noticed that my contacts are disappering when I start using mobile data or Wifi. Please help me on this. Thanks!

  • Didn't you sync contacts with Google account??

    You should enable the sync with Google account in Settings--Google (under Accounts), tap the account and enable the syncing for contacts at least.

• Regarding charger it has mention: Battery charger 100-240Volts/5.0 volts. so to charge my full battery from 10 to 100% how much time it will take to charge please tell me

  • It depends on the charger. The bundled charger probably has only 500mA output current. So it should take about 4-5 hours to charge the phone fully.

    You can use other chargers with higher output current (up to 1500mA). Do not use a charger with 2000mA ouput.

    If your charger has a 1000mA output current, it should take you about 2-2.5 hours to charge the phone.

• Got A new moto g 2 a few days back.since this morn I am not able to fwd pics or videos on what's app to my contacts.no error msg. After a while says retry

  • Probably it's due to the internet connection issue or WhatsApp server issues.

    You may check whether you can send messages.

• I Am using motog2nd gen mobile can u plz tell me how to download what's app

  • In Google Play app, you can search WhatsApp.

• Dear Sir,

  I am facing lot of battery problem. Usually other mobiles are charged only for one hour. But as Moto G daily its take full time to charge more than 3 hours it taking is that battery problem or In moto g its common for the all the handset of moto. please tell me. Cos I have buyed this mobile recently 20 days back so worried about it

  • Most smartphones need about 2 hours to charge from 0 to 100% with the official charger.

    The charging time depends on the charger as well. If you use a charger with 1500mA current output, you should be able to charge it full in less than 2 hours. If the output is 1000mA, it may take 2.5 hours. If the output is 500mA, it will take you more than 3.5 hours.

    You may check the current output of the charger first.

• How to copy/import contacts from photo to SIM card? there is no option to do it.

  • There is no such option on Moto G. Moto g can only import contacts from SIM card, not export.

    All your contacts can be synced with Google account.

• I want to know all the settings of moto g 2nd gen.
  Thanks

  • If the phone works as you want, you don't need change anything.

    BTW, probably nobody knows all settings.

• I didn't get any USB cable with my moto g 2nd gen .

  • In the box, it should state what are included.

    In some regions, no USB cable is provided if charger is provided. If charger is not provided, usually USB cable is included.

    Anyway, it is a standard micro USB to USB cable.

• How to download music directly from internet into Moto G

  • It depends on the website.

• I did it but it still won't let me change or set a picture for my contact....

  • Then you probably have to wait fire next firmware update or set it on your pc from your Google dashboard.

• In Motorolla XT907 I m not Able to send any Music mp3 song , why is there any problem with Whatsapp Or Mobile?

  • You need check with the support of WhatsApp. Is the file to large? is your internet connection not good? Any error messages?

    • Simon why can't i set or change my contact photo

      • You may to sync your contact with Google. Then try it again when the phone is connected to internet.

        • I've sync my contact to Google an it still won't let me do i don't whats going on...Please help me!!!!

        • Try to clear cache for Galley app in settings--App (if you use Gallery to crop the photo), or clear cache for Google+ (if you use Photos to crop the photo).

• ones restart the moto g mobile erase all data ? any backup option

  • Restarting the phone doesn't change your files or settings. It's just like rebooting a pc.

• How do I keep photos that are sent to me by mms in gallery??

  • Once you download them, you can put it anywhere. Did you get any errors?

• I have buy moto g 2nd gen on 8 October but its battery back up is not so good when I sleep at night keeping my mobile full charged then it shows 60% charged at morning where did its charge goes and solve my problem please I m very much upset with it....?

  • You need check which apps aster using the battery. Some apps maybe runnibg in background and your phone may not enter deep sleep state.

• Is it possible to change the camera 8mp instead of 5mp

  • For moto g first gen, 5mp is the hardware limit. For the 2nd gen, 8mp is the limit.

    The motorola camera app doesn't allow you to set resolution. But you can use third party camera apps to set resolution, for example, camera 360.

• Recently i had bought motog 2nd gen....playstore is not working with mobile data(using new idea micro sim with 3g data taken directly from idea store) bt im able to download apps with WiFi connection..... when im opening chrome it displays "unfortunately stopped"... could you help me to sort these problems???

  • First, you need check whether you're mobile data connection is established. Did you see the symbols of 3g,or H or H+?

    If you start Google play store, does it tell you no internet ?

    For chrome browser, you can clear cache and clear data in settings - apps.

    • It is displaying H+ ..... after opening playstore and while start downloadng any app it keep on downloadng and after sometime it displays 'connection timed out' error.....

      • It indicates the connection to Google servers is not good. You just have to try it again later.

        • Hmm kk thnxx......

• Red color sad, not like this camera are any updates?
  Zoom in pixel not cleared.

  • Did you try other camera apps? For example, camera 360 or line camera.

• I am selected 3.8Mp 16:9 widescreen but not clear

  • I don't think it is related to 16:9.

    Did you try to change other settings, for example, HDR?

• I think this camera is 5MP not reached

  • What do you mean? You need adjust the aspect ratio to 4:3 to get the 5 MP. It is 3.8MP if you choose 16:9.

• I have moto g xt1068 model bsnl is working in this phone. How activate 2 and sim?

  • Settings- dual sim settings.

  • Bsnl sim is not working. How to activate?

    • What do you mean "not working"? Not recognized, or unusable?

• other any camera version updates ?

  • you can update the camera app in Play store--Menu--My apps. You can also check it directly at: https://play.google.com/store/apps/details?id=com.motorola.camera&hl=en

    • Also update other any?

      • The camera app is updated through Play store.

• I am using Moto g 1st gen camera red color sad

  • You may try to use other camera apps, for example, camera 360 or line camera to see whether you get the similar problem.

    You may also try to check whether the glass is dirty.

• Hai, 2days back received motog 2g, but started using this evening, whenever I get a incoming call I not only hear ringtone but also buzz noise near speaker, can u plz tell me is it a defective set or there is a solution.
  Thank u

  • Does the phone vibrate?

• Just 2 days back i took new Moto G 2nd Generation. I have charged last night with full battery 100%. By today morning its 15% less battery & Its showing 85% in morning I did not use any application or calls by after noon it came to 50% and by evening 8.30 pm it came to 19%. So i am really worried is that its having any battery problem or any defect in new set. Please kindly help me

  • Please check the battery usage of individual apps and the system.

    You may try to adjust the sync settings fire each account or turn it off.

• how can I have some tabs on home screen for adding widgets in moto g second generation...

  • When you adding apps or widgets to the home screen, you can find a new page to the right of last page. Drop the app or widgets there to create a nee page with the app.

• Dear Sir,
  I want to use copied music as Ring Tone in Moto G2 mobile. I am not able to set any songs or musics which is copied in mobile as ring tone why. Please guide me. Mobile default ringtones are not that good. I need a songs or music to be set as ring tone what is the step and way for that please guide me

  • Please read this guide: http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/

• i am using moto g 2nd generation, and i am gettin a lot of ads comin whil m using various apps. i am also nt able to reply as ads scrol down where v are suppose to type and wen iclick the ad page opens up... pls help me how do i remove ads.

  • You should NOT install such apps at all! You can uninstall them.

    If you really need such apps, try to disable the notifications for these apps (you have to do it one by one) in Settings--Apps. If you are not sure which app is spamming you, you can tap and hold the message, then tap app into to find out the app.

• how to block a call and a contact on moto g gen 2

  • You should ask your phone company to block certain numbers.

    On moto g, in people app, you can edit the specific contact and choose transfer to voicemail.

    Motorola doesn't provide the auto reject feature in call settings.

• HI...I buyed new Moto G 2nd Generation yesterday. for first time usually HOw much time it should be charged first time pls help me

  • try to charge for 8 to 9 hrs only for first time as its a 2070mah battery

    • Thanks & After that usually daily how much time we should charge until the battery get 100% or only 2 to 3 hours we should charge. tell me the correct time please

      • You should charge if until it's fully charged. The time needed depends on the battery left and the charger.

• How to move data from Nokia phone to motog??? I have download a software but moto g is not connecting to that software....

  • Which software?

    If it's through a pc, you need install motorola USB driver so that the pc recognize the moto g. You may check this guide on this https://allaboutmotog.com/moto-g-how-to-guide/how-to-connect-moto-g-with-pc-through-usb-cable-for-moto-e-and-moto-x-as-well/

• Is moto g2 is having video calling facility?

  • On most regions, no.

• I m not able to set my fav song as ringtone . please help me out with dis

  • just install es file manager.from there long press the song and u get the option as "set as ringtone"

  • You may try this guide http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/

• I want to stop moto g second generation vibration of masseges alarts/ rigtone ......?

  • You can try this guide to silence the phone https://allaboutmotog.com/moto-g-how-to-guide/how-to-silence-moto-g-notifications-and-ringtones/

• Not able to hear voice during calls

  • Did you check Settings--Sound --volume? You may also try to turn off the audio effects.

• OK when I go to record something and I haveusic on right when I press record it turns on the music and won't let me play it while I record please help

  • You cannot play music and record at the same time because of the media service limitations.

• I downloaded ringtones from tones7.com but when I checked my settings I couldn't find where I could actually set them as my ringtone... Any ideas?

  • Where did you save the files? Usually it is under downloads folder if you downloaded it with Chrome.

    Anyway, you may follow this guide to customize Moto G ringtones (it was written for Moto E, but it works for Moto G in exactly the same way,): http://motoeguide.com/moto-e-guides/customize-moto-e-ringtones/

• hi am not able to read regional language on facebook in moto g 2nd generation and also am unable to use my mobile as usb modem to my pc for internet browsing using usb teethering

  • For the languages in Facebook app, it's probably due to the app. You may check Facebook community.

    For USB tethering, you need install the Motorola driver. Any error messages?

    • i am unable to download video file into my moto g 1stgen mobile

      • Most websites do not allow you to download videos. Anyway, you may check with the website.

        You may try other browsers, e.g., firefox (https://play.google.com/store/apps/details?id=org.mozilla.firefox&hl=en).

• Alright! thanks for your help! :)

• hey Simon,
  Its been over a month i bought moto g (XT1033) Now i am having trouble with whatsapp. Initially it was working fine but i am unable to open images exchanged over conversation lately, not all but some of them. when ever i click on the image, it says, "Sorry this media doesn't exist on your sd card". Please let me know if there is a way to fix it.

  • Did you check the media folder with file manager (e.g., ES File manager) to find out whether the files are still there?

    • Yes, i did, all the images/videos that i have sent are there in the manager as well as whatsapp but the images/videos that i have received are not there and in the conversation as well as in the media folder in ES file manager. I only see blurred images in the conversations and i am unable to open them as i mentioned before.

      • That means the videos were not downloaded successfully.

        You may check your media autov download settings in the WhatsApp (under chat settings)

        • The media files were downloaded successfully, but when i view them again the next day, it shows the same error. However, I just reset the entire phone and now the issue seems to be solved.
          Other than this, the task manager keeps showing the error "restricted access changed" Its a dual sim phone (XT1033). How am i supposed to fix this now? Please help!

        • Probably, you didn't insert the sim card tightly.

          If you trimmed the sim card by yourself, you may try to get the official micro sim card from your phone company.

• how to import messages from sim card to moto g 2nd generation mobile...

  • No, Moto G message app does not read messages in the SIM card. If you have another Android phone, you can use SMS Backup & Restore app to back up them to a file, then restore it in your Moto G.

• hi, i m not able to adjust the screen resolution of my moto g .i have a wallpaper on my phone which is too big with respect to the screen size . i want to resize it and and make it fit to the screen .heip me out to do the same ...

  • You can any photo editor which allows you to resize the picture. There are many such apps in Play store.

• Hi, can you use the torch when videoing ?

  • I think you mean the flash. yes, you can.

• When I upload any photo in fb ya I upload any resume on website. Its always give caution error like low memory problem even if my storage avabilitiy is empty.plz give me best idea how this remove.

  • Not clear about the error. Do you get it repeatedly? What are the steps leading to the error?

    • Enable to complate previous operation due to low memory problem this type error occurs when I upload any pic ,resume or any data.

• how moto g video call

  • Moto G doesn't have a native app for it. The phone app on Moto G doesn't support video calls.

    You can only use third party video chat services.

• Does anyone know how to delete PDF files in downloads. I can't seem to find anything anywhere about how to do this?? Help!

  • Use any file manager. You may try es file explorer http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

    • I have the same problem and found this solution but I don't understand what it is or what it means. What is a file manager? When I clicked on it I got a list of saving options....I don't know what to do! Please help a silvering surfer with their first smart phone...

      • You need install an app to mange files. Just like in your windows machine, you can use My computer or Windows explorer to copy, paste , move, delete files.

        If this is your first smartphone, it will be beneficial to read the manuals first: https://allaboutmotog.com/moto-g-manual/

• Hi,

  I have started using my office outlook in my moto G mobile few days back.
  i am able to view all the mails of inbox, sent items, junk etc. etc. but in drafts folder it doesn't display mails.
  when i explore settings and other parameters ; i have observed that only for draft folder "sync this folder" option is disabled.
  i ma not able to enable that option by selecting that check box while in other folders i am able to do it.

  can you please guide me the steps by which i can access my drafts mail also in my mobile.

  looking forward for your positive reply.
  thanks in advance!!!

  • This is a known limitation of Exchange ActiveSync protocol. The draft folder cannot be synced.

    If you really, really need this feature, you may try MailDroid app (NOT recommended).

• hi, not sure if this is correct thread, but I am having difficulty finding the settings I selected in battery saver mode and I am at a loss to where they are?
  the options were along the lines of below a certain (user selected) percentage of battery (I changed from 15% to 10% I think) it would turn off selected options such as Wi-Fi, Bluetooth, Auto Sync, Screen Brightness and Auto-rotate screen etc.
  any idea where this is? has the latest software update altered these settings?
  thanks in advance.

  • I think you only can toggle on/off power saver (under settings--battery). There are no further settings for users. Most of the settings are probably hard-coded.

    Probably, you used some third-party apps to get these settings.

    • Yeh, that's my problem unfortunately. But I'm 99.99% sure I never installed any app to change these settings (and I can't see anything in my Play history either). It was like an "initial setup" on the battery saver options??
      On the basis I can't change anything on the phone, what apps are available that will allow me to do this?

      • I never used such apps.

        Anyway, i don't think such settings are really necessary.

        • Noted you don't use such apps.

          Thanks for your opinion, but you can keep it to yourself in future, I never asked if you thought it was necessary and find your mark a bit snide and not at all helpful.

          Clearly I have a technical issue and therefore find it completely necessary to establish how to find and change settings that I have (in whatever fashion) already changed - not an unreasonable assumption to make.

          Unfortunately assuming you might be able to offer more insight than "probably, I used some third party app" together with your opinion on necessity of said apps wasn't as reasonable.....

        • My point is using such apps seldom improved battery life. This is the reason why I always recommend not to use such apps.

          I do understand different users may have different needs.

• i am not satisfied with motog mobile. how can be upload a ms file or video in motog through data cable. how can we use otg in motog. please tell us. thanks

  • You need install the Motorola USB driver on your PC: http://www.mymotocast.com/download/MDM?platform=windows (it requires Windows XP with SP3, Vista, win 7 or Win 8).

    After installing the drive, you can connect Moto G to the PC with the USB cable. Your Moto G should be recognized, and you can access the storage in Windows Explorer (or My computer). You can copy and manage files as you do on the PC.

    To access files after disconnecting from the PC, you need a file manager on your Moto G. There is no pre-loaded file manager in Moto G. You can try ES file explorer: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

• We want a motog manual in hindi.

  • Motorola did not release hindi version of the manual. You may try the English version.

• i have brought moto g in uk and after coming to india iam not able to use indian sim (airtel),as it is asking me to type the pin code ,which is actually not assigned ,and even after going to the airtel showroom or any phone service center i did'nt get any solution

  • Did you encrypt your Moto G?

    What does it say when it asks the pin code? Pin for the phone or for the sim card or for encryption?

• look there is a problem, i could not find the message centre number setting. will you tell me where to find it?

  • This is not a problem. The message center number is set by the phone company and saved in the sim card. Motorola doesn't provide an option for you to modify it, but Moto G has no problem to read it.

    If you really modify it (probably you should not), you can put the sim card in some Samsung or Nokia phones to modify. One you finish the modification, it should be saved in the sim card and it will be used in Moto G.

    Anyway, if you have any doubts on the settings of sms and MMS, you should call the phone company, they will then very likely send you a message. One you accept the message, the settings will be updated for the sim card.

• how to get data usage notification automatically after every internet session????

  • There are no such settings. It is very hard to define a session.

    Anyway, you may check play store to find out whether there are any apps for this.

• when i getting msg from whatsup or any messenger my mobile is vibrating so tell how to off that setting ?

  • Inside each of the app (messaging and WhatsApp), you can tap the menu key (3 vertical dots), tap settings. In notification section, you can then turn off the vibrate.

• how to attach contact when we are writing a text massage

  • No easy way. You can copy-paste.

    You can also export the contact to a text file, then send as MMS.

• Hi Simon,

  From the day I purchased my Moto G the battery duration was very less. I use battery saver option, stopped notifications for every app i Installed, using battery doctor app and i can see few apps r running automatically after 2-3 hrs, i stopped running those apps and few hrs later they are again running in background. I also use below setting too but not at all use.
  setting-developer option-back ground process limit -> no background process.

  Please can you help me regarding this ? I don't want any apps to run until i manually open them. Within 10 hrs my battery is draining. Yesterday while i sleeping it shown 30% battery remaining, closed all the apps and make sure no apps running in background. But when I checked in the morning my phone got switched off.

  • I think you did it wrong in two aspects: 1).no background process. This will make the situation worse and may affect some functions ; 2). Battery doctor or task manager. Most these apps won't work when you have battery issues.

    My recommendation is to install cpuspy and better battery status to understand the battery drain reason. You need find the cause before you take any actions.

    You may check this post : http://motoxhub.com/how-to-solve-battery-life-problem-of-moto-x-after-kitkat-android-4-4-update/

• i got a motog few days back.i am not able to send or download pictures in whatsapp .any idea how to fix it? i tried reinstalling whatsapp but it is of no use.

  • Any error messages?

• Hi, I am unable to listen to music while playing songs using playmusic app. I then checked angry birds game and not able to hear the sound, checked you tube no sound, I tried to use volume control but its not allowing to increase. But can hear sound when I receive any call, alarm is working good also notifications too.

  Please help me in resolving this issue.

  • What do you mean "it's not allowing to increase"?

• hello everyone,
  first thing - i am using moto g - dual sim international version (india, asia)

  my bootloader is unlocked.

  i flashed wrong cwm recovery.

  now this is the main cause of my problem.

  after this I am not able to do anything with my phone.
  -it does not go in recovery
  -can not install any new recovery or even the stock one
  -can not even flash stock recovery ( giving 'can not load file.name : unknown error' on computer) using http://forum.xda-developers.com/show....php?t=2542219

  -gives the same error when ever i try to flash anything

  - when i tried to delete cwm recovery, using http://androidforums.com/mini-2-all-...-recovery.html
  *#*#1234#*#* does not work. so i can't get my pda and csc.

  - i tried searching the net day and night but nothing is helping.

  please just help me.

  is there any way i can fix this?

• I want to forward a text message i received to an email, how do I do that ?

  • The simple way is to copy and paste. If you want to show it as an image, you can take a screenshot and forward the screenshot.

• i have copied pdf and vlc files from pc to moto g but they are not visible in phone .how i can open them??

  • You need a file explorer/manager (like that in your PC). Moto G does not ship with any file managers.

    You can follow this guide to install ES File explorer: http://motoeguide.com/moto-e-guides/manage-files-moto-e-es-file-explorer-file-manager/

• please help me. how to set announcement caller name on ever call in moto g

  • Settings--Accessibility--Talk back.

    • i want only speaking caller id not a talkback in this I have to on TalkBack also so how to stop TalkBack only & active caller id information only please help...

      • Then you need find some third party apps.

• My Moto g is locked and i dont remember passcode to open .please guide to open the password

  • You can unlock your phone with your Google account through Android device manager: https://www.google.com/android/devicemanager

• My language is changed to Arabic suddenly (on it's own). I cannot see the equivalent English language. How can I change back to English.
  All I can recognize is only by icons. Once into Settings, all is in Arabic.

  • You need figure out the language and input button and try to set the language to English.

    You may use Google translate on your pc to translate English terms info Arabic. The roughly, you can get the correct buttons.

    • How to make video call in moto g 1st gen 8 GB ? Please help me

      • Use hangouts app.

        • Unfortunately, chrome has stopped . any time sawing in my display.... What's the problem pls help me

        • The problem can be caused by many factors.

          You may start with clearing cache and clearing data for chrome at settings - apps - chrome.

• In KitKat version of moto g, I am not able to use the mass storage facility for USB. Mtp and ptp is supported though but I am unable to transfer PDF. Please help

  • Once you connected your Moto G to PC as MTP, you should be able to manage all files in your phone.

    If you cannot open the storage in your phone from PC, probably you need re-install the USB driver.http://www.mymotocast.com/download/MDM?platform=windows

• I have some docs and PDF's stored in MOTO G internal storage. Not able to read them. can one suggest me how to read without using wi-fi ?

  • You need some apps to read PDF file. If the PDF files are corrupted, there is no way to read them.

    You can also copy the PDF file to PC (using USB cable to connect the Moot G to the PC), then read from the PC.

• How to set up outlook email exchange server with all folders (Inbox, Sent, drafts, calender etc.) on Moto G? Also, is there any way to set up sync up time as " Immediately when email arrives"? currently it shows sync up time max. 5mts which is not good.

  • You set the email server as Exchange, then all folders should be synced.

    For sync time, you just need turn on push notification.

• how to use another ringtone ( any song) in against of polyphonic rintones.

  • Please try this guide on how to customize ringtones: http://motoxhub.com/moto-x-how-to-guide/add-custom-ringtones-moto-x/

    It was written for Moto X, but it works for Moto G as well.

• how can I forward stored contact in phonebook via Messaging app...?? can anyone help me out because i saw many option to forward but not messaging app

  • Thanks...But it happens with jelly bean version then why it can't in Kitkat version...??? Moto should fix it.

  • You can export the contact info as a namecard file, then attach it to a MMS.

    There is no way to forward contact directly.

    • But Receved Person mobile does not have MMS.

      • MMS may require mobile data connections.

• how to activate internet in moto g

  • If you are using mobile data (2G or 3G), you need check with the phone company. If you are connecting to wifi, you need check with the administrator of the router or the network.

    • i downloaded some songs via opera in moto g XT1033. but i couldnt find it. how can i find the songs.i checked that songs in downloads folder music folder. also i cant send songs via whatsapp. only voice record option available when i try to choose audio file to transfer.

      • You should be able to find it if you have any file browser (you may try ES File Explorer (https://play.google.com/store/apps/details?id=com.estrongs.android.pop ), or if you connect your Moto G to a PC.

        Anyway, to share it with whatsapp, you can browse it with ES File Explorer, then long tap to select the items, tap the menu (More) button, you can share them through many apps.

        Sometimes, such downloaded files are not properly scanned and populated to music player. You can try to reboot the phone to see whether the music player can detect it.

        • how to change the camera ratio from 16:9 to 4:3. my camera is always shows 16:9. when i touch in 16:9 icon a skyblue colour line wil appear and disappear as widescreen ON/OFF mode. so please help how to change it.

        • Did you check the picture size?
          Anyway, using third-party camera apps sometimes is a better option. Camera 360 works with Moto G nicely. You can get all sizes as well. Also, the just- released Google camera is also very good.

• Actually I have a problem with moto g(XT1033).

  when i am type anything in my phone it is vibrating. how to stop the vibrating.

  • My Motorola xt1033 shut off completely and I cant turn it back on

  • i am using moto g 2nd gen. Plz advise how to download songs & video in Moto g

    • You can buy from play store.

  • Go to Setting --Language & Input, select the settings icon next to the keyboard you are using, then Un-check Vibrate on Keypress.

    If you also want to disable vibration when tap system buttons (home, return..), go to Settings--Sound, turn off "Vibrate on touch".

    • Simon I also have a problem... I recorded with the record audio button on a phone call but I can't seem to find the recordings anywhere please help!!!

      • There is no record button in the dialer? are you using other apps/dialer?